Outdoor pool, pool loungers

Reviews of OYO Hotel Houston/Humble - IAH Airport / HWY 59

2 out of 5
OYO Hotel Houston/Humble - IAH Airport / HWY 59
20145 Eastway Village Dr, Humble, TX

Reviews

6.6
Rating 10 - Excellent. 75 out of 266 reviews" "
Rating 8 - Good. 57 out of 266 reviews" "
Rating 6 - Okay. 48 out of 266 reviews" "
Rating 4 - Poor. 33 out of 266 reviews" "
Rating 2 - Terrible. 53 out of 266 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Sabrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Alexis

Disliked: Cleanliness, amenities, property conditions & facilities
As a female solo traveller, I did not feel very safe. Very dangerous looking dingy area. Bedsheets were dirty with cigarette holes and lights would flicker on. I couldn’t even open my drapes because there was no tint or nothing so everyone can see inside. I wanted to get a refund for one night because I didn’t feel safe and they wouldn’t give it to me so I had to stay inside a dark room locked until my flight was ready. I ended up checking out early to stay at the airport because I felt safer sitting there. Waste of money, pay the extra few dollars to go somewhere nicer
Stayed 2 nights in Mar 2024
Response from Ammy on 2 May 2024
Hi, Alexis! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Miya

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ammy on 2 May 2024
Hi, Miya! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Eddie L

Disliked: Amenities, property conditions & facilities
You get what you pay for. My room was listed as non-smoking but it definitely was not. As a non-smoker I could smell it in the pillows and the comforter. The cleaning lady did her part by keeping the room clean but to no avail. I went to ask about an iron and ironing board and was told they didnt have one as everytime the got them they were stolen. Who steals those items? The staff that i dealt with were nice and helpful. Not a bad stay.
Stayed 5 nights in Mar 2024
Response from Ammy on 2 May 2024
Hi, Eddie! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Response from Ammy on 2 May 2024
Hi, Eduardo! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in
Stayed 1 night in Feb 2024

10/10 Excellent

Clifton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the stay

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and accessibility was amazing.

6/10 Okay

Jessie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not bad Price is awesome and front desk is very nice!
Stayed 1 night in Feb 2024

10/10 Excellent

Kanesha

Liked: Staff & service, amenities
Everyone was very kind and it was neat and clean on the inside
Stayed 1 night in Feb 2024

8/10 Good

Kyra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Tirrell, Las Vegas

Disliked: Staff & service, amenities, property conditions & facilities
There was an extremely strong odor in the room & the bottom of the door was bent out wouldn’t close leaving a gap & draft. They keep the front desk lobby locked so you have to communicate through a window outside. I was told there were no other rooms. I really need a refund!
Stayed 1 night in Jan 2024

2/10 Terrible

Jorge

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All the room small smoke.
Stayed 1 night in Jan 2024

2/10 Terrible

HEgfCTO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Shay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Miquela

Stayed 2 nights in Dec 2023

4/10 Poor

Joy

Disliked: Staff & service
The place was alright, for a cheap hotel. I was upset that they did not honor my reservation, even after I called twice, and emailed them to inform them that I would be late checking in because my flight didn’t arrive until after midnight.
Stayed 1 night in Nov 2023

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Better than expected
On the plus side; Location was convenient, property was relatively clean, plenty of hot water. Not so good; No elevator, coin operated washing machine was not working. Overal trip was okay, would consider staying here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Samiha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience really friendly accommodating staff great location very clean
Stayed 1 night in Nov 2023

4/10 Poor

Oussama

Disliked: Cleanliness, property conditions & facilities
Dirty towels, smell like coffee, elevator doesn't work.....
Stayed 1 night in Oct 2023
Response from Dewi on 5 Dec 2023
Never meant to disappoint you, Oussama! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
everything was ok, bed liens had a burn hole in the sheet, the bed was comfortable.
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec 2023
Thanks for the positive rating, Thomas! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for cheap stay
Stayed 2 nights in Oct 2023
Response from Dewi on 5 Dec 2023
That is great to hear, Henry! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 Terrible

DT'S FUNNY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Guest! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

8/10 Good

Alexis

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ava on 17 Oct 2023
Hi, Alexis! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

6/10 Okay

Edward

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not my first choice by any means, and never again.
Room is very dated and desk was stained and chipped and A/C didn't work very good. I asked for no room service but they don't allow that, so they wasted 5 towels and the maids time for no reason. Front desk was very stand offish and would let me check in 1 minute before 3pm. Not a big deal, but means they don't manage their time properly.
Stayed 6 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Edward! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Lynn

Disliked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Lynn! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good locatiom
Stayed 1 night in Sep 2023
Response from Ava on 12 Sept 2023
Loved to hear this, Matthew! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Ava

6/10 Okay

Tinisha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Tim on 13 Sept 2023
Hi, Tinisha! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Okay room, rude customer service
The room was good. Pretty basic and clean. The woman who checked me in was rude and insinuated that I lied about calling about an issue. Her words, "You didn't call but whatever."
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept 2023
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Terrible

Perry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not branded OYO and is operating under a different name…Bedding was uneven from the frame making the mattress flip… uncomfortable sleep… coils felt through the sheets.
Stayed 1 night in Aug 2023
Response from Barbara on 13 Sept 2023
Hi, Perry! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was like a truck stop hotel. A little noisy.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Thank you for the wonderful comment, Teresa! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ava

10/10 Excellent

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s was ok for the price I’ll stay again
Stayed 5 nights in Aug 2023
Response from Dewi on 13 Sept 2023
Hi, Paul! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and nice place to get away.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Thank you very much, Ovidio! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Ava

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like the area I feel unsafe.
Stayed 1 night in Aug 2023
Response from Joey on 13 Sept 2023
Sorry for the unpleasant experience you had with us, Elizabeth! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

4/10 Poor

Shelly

Disliked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Joey on 13 Sept 2023
Hi, Shelly! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 Terrible

Miranda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing like the pictures you see online, bed sheets & towels were dirty, pool was closed.
Stayed 1 night in Jul 2023
Response from Rosy on 29 Jul 2023
Hi, Miranda! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Rosy

8/10 Good

Quintrell

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was okay
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Delighted to hear your words of praise, Quintrell! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

michael s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Michael! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Eva

4/10 Poor

Verified traveller

Travelled with family
Nah... I'd think twice
Reservation was cancelled by hotel for not checking in by 6pm and I was charged then worker said we could stay but charged again and increased cost by about $22. Original charge was credited back. Pool was not open...false advertisement. Sketchy area.
Stayed 2 nights in Jul 2023
Response from Barbara on 29 Jul 2023
Hi! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!
The only positive note to staying at the Hotel was the closeness for shopping and restaurants. The Pool was closed, which was upsetting. My room was on the 3rd floor, the people next to us was constantly argue and hitting, banging on stuff, and every night at the same time they smoked weed because the smell came into my room. The beds were very uncomfortable, like sleeping on the hard floor, the ice machine did not work. The air conditioner made very loud sounds, but it blew cold air though, we made reservations for July 1st, 2023 til the 4th of July, but it was so disappointing my daughter and I left a day earlier. I wanted a refund for the last day I didn't stay, but the manager told me that was impossible.
Stayed 3 nights in Jul 2023
Response from Eva on 10 Jul 2023
We are extremely sorry to know this, Guest! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

2/10 Terrible

Lauren

Travelled with partner
Disliked: Property conditions & facilities
Did not save the room I originally booked. I received a smoking double bed room and cockroaches on the floor. I booked a nonsmoking king. When asked if there there was nonsmoking, I was told I was wrong and it was “impossible” that he did not make a mistake, until I showed the original reservation.
Stayed 1 night in Jun 2023
Response from Tim on 5 Jul 2023
Hi, Lauren! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Barbara on 5 Jul 2023
Thanks for rating us, Chad! Your review made our day. We hope to delight you with our services. Regards, Barbara

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here only of power outages in Houston from storm that came through the day before and limited availability in the area. The hotel is very old and is not good shape. Beds were uncomfortable and seemed like old mattresses in room, bathroom was was not great either bathtub was dirty and rusty faucets. Asked guy at front desk for extra towels and he only gave me a bath towel when I needed more wash cloths. Would give a negative 5 stars if I could 👎
Response from Lisa on 30 Jun 2023
Hi, Fred! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Lisa

2/10 Terrible

Schaira

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible I didn’t sleep in that hotel for two nights they said I couldn’t book but kept my money ! Terrible area and always have junkies at the hotel.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
We are extremely sorry to hear about this, Schaira! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Ava

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice nd comfy
Stayed 1 night in Jun 2023
Response from Ava on 7 Jun 2023
Great to hear this, Mario! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ava

6/10 Okay

celia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells bad very small rooms not comfortable
Stayed 1 night in May 2023
Response from Ava on 7 Jun 2023
Hi, Celia! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava