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Dear Ruben, We are happy to hear from you and value your kind review. It is lovely to hear that you were happy with your stay. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Charles Watts, GM
The hotel was fine. It was clean and nice. However, there was a mix up with check in. But it was resolved. The parking was poorly lit. The hotel room bathroom was great! For the price, I am happy.
David
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear David, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for sharing these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Charles Watts, GM
Dear Cindy, We extend our deepest appreciation for the kind words you have shared with us. It was our utmost pleasure to have you as our guest, and we would be honored to welcome you back in the near future. Best, Charles Watts, GM
Dear Jessica, We are honored to have had the opportunity to host you and we genuinely hope that your stay was comfortable and enjoyable. It means a lot to us that you chose us and we look forward to welcoming you back soon. Best, Charles Watts, GM
10/10 Excellent
Rakilo
Business traveller
30 Apr 2024
Perfect
Rakilo
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Dear Rakilo, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Charles Watts, GM
Dear Ricardo, At Marriott, we take immense pride in our brand name, and we always strive to exceed our guests' expectations. Your loyalty is highly appreciated, and we eagerly look forward to welcoming you back soon. Best, Charles Watts, GM
Dear magaly, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Charles Watts, GM
Dear Olasumbo, Thank you for choosing to stay with us. We are delighted to hear that you enjoyed our excellent location. We appreciate your feedback and hope to see you again soon! Best, Charles Watts, GM
10/10 Excellent
Raul
Business traveller
29 Apr 2024
Liked: Cleanliness
Everything
Raul
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Raul, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Charles Watts, GM
10/10 Excellent
Keyon
28 Apr 2024
Good
Keyon
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Keyon, Thank you for your time in sharing your kind review, and please visit us again. Best, Charles Watts, GM
Dear Bamyeli, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Charles Watts, GM
10/10 Excellent
Samuel
25 Apr 2024
Nice place close to the airport.
Samuel
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Dear Samuel, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Charles Watts, GM
Dear Hai, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best, Charles Watts, GM
Dear Alonso, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Charles Watts, GM
Dear Jose, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Charles Watts, GM
Dear Jonathan, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Charles Watts, GM
Dear Bianca, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Charles Watts, GM
This was the best experience of hotel stay I've had, thumbs up, will patronage again and recommend to others
Terri
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear Terri, We are absolutely thrilled to receive your generous feedback and to know that we provided you with the best hotel experience you've had! We appreciate you choosing us and are grateful that we will have the honor of welcoming you again. Best, Charles Watts, GM
6/10 Okay
Loretta
9 Apr 2024
Loretta
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Loretta, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Charles Watts, GM
Dear Jose, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Charles Watts, GM
10/10 Excellent
Chris
Business traveller
8 Apr 2024
Liked: Amenities
Amazing experience!!
Chris
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Chris, What an excellent rating! I am thrilled to see that you had an amazing experience, and I hope that we will be your first choice for lodging when visiting our great city. Thank you for your business, and please come again. Best, Charles Watts, GM
Room was very nice, and the front desk staff was great! The shuttle to the car rental was convenient and the driver was very nice!
Amanda
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Amanda, Thank you for sharing your experience. Your review is greatly appreciated and serves as motivation for us to continue delivering the best possible accommodations and services. Your kind words indicate that our efforts across all departments are being recognized and appreciated. We are humbled by your recognition and look forward to being your preferred hotel for future stays. Best, Charles Watts, GM
10/10 Excellent
Beast
7 Apr 2024
Beast
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Beast, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Charles Watts, GM
Dear Bryant, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Charles Watts, GM
They checked me in early so I didn’t have to sit around and wait. Very awesome staff.
Brian
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Brian, We appreciate your recognition of our commitment to excellent customer service. Thank you for choosing us, and we look forward to serving you again. Best, Charles Watts, GM
4/10 Poor
Ricardo
5 Apr 2024
Ricardo
Stayed 2 nights in Mar 2024
Response from GM on 25 Apr 2024
Dear Ricardo, Thank you for choosing our hotel and taking the time to leave a review. We are disappointed to hear that we fell short of your expectations and apologize for any inconvenience caused. We hope to have the opportunity to make it up to you in the future. Sincerely, Charles Watts, GM
Dear Belquis, I know that I am biased, but our housekeeping staff is the finest in the area. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Charles Watts, GM
2/10 Terrible
Spencer
1 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Had an extremely loud party in the lobby that lasted until 2am. Hard to sleep with that going on
Spencer
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Spencer, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Charles Watts, GM
Dear April, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Charles Watts, GM
The staff that checked us in was awesome. We already booked another stay.
Brian
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Brian, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Charles Watts, GM
The staff was awesome. Idisnt get his name but he had dreads.
Roshundra
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Roshundra, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Charles Watts, GM
Dear Michael, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Charles Watts GM
Dear Annajah, We enjoyed having you as our guest and regret that we did not deliver a more favorable experience. Your satisfaction is our priority, and we hope to have another chance to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Charles Watts GM
Dear Linda, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Charles Watts, GM
Staff was friendly and helpful. Only hotel I could find with 24 hr shuttle service to the airport.
Lani
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Dear Lani, I am delighted you enjoyed your stay! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back soon. Best, Charles Watts GM
Dear Clark, Thank you for being our valued guest and for your generous rating! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Charles WattsGM
Staff was nice. Room was properly cleaned every day. Elevator was broken and it's impossible to get anywhere without a long line to it. Breakfast was ok.
Christine
Stayed 3 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Christine, While I am pleased to hear that you found our staff and daily housekeeping to be the highlights of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced. Sincerely, Charles Watts GM
Dear Robin, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Charles Watts GM
6/10 Okay
richard
12 Feb 2024
richard
Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Dear richard, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Charles Watts, GM