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Reviews of Holiday Inn Express & Suites Deer Park, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Deer Park, an IHG Hotel
201 W X St, Deer Park, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 332 reviews" "
Rating 8 - Good. 82 out of 332 reviews" "
Rating 6 - Okay. 22 out of 332 reviews" "
Rating 4 - Poor. 10 out of 332 reviews" "
Rating 2 - Terrible. 11 out of 332 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marty

Enjoy staying here
Stayed 1 night in Mar 2024

10/10 Excellent

Charlotte

Travelled with family
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Veronica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The tv was not working and when we called to ask for help they told us to turn power strip off and on behind tv. When that didn’t do anything, we ask for a small compensation. They could not do anything because we booked through a 3rd party. So we laid in bed wirh no tv. Which should be a basic amenity in the room.
Stayed 1 night in Jan 2024
Response from Michelle on 14 Jan 2024
Thank you for your response. We apologize for the inconvenience you experienced. We did offer to move you to a room across the hall from where you were located and you stated you didn’t want to move rooms. For the safety and security of our staff we cannot enter rooms after 10pm . We would love to see you again on your return from your cruise ! Have a great one !

6/10 Okay

Tonisha, Warren

Liked: Staff & service
Disliked: Amenities
This hotel is an older property. There was black mold in the shower caulking. The water pressure in the bathroom was barely enough to wash your hands or brush your teeth. The room seemed clean. However, the carpet is old and stained and it just needs a refresh. I stayed for 4 nights and it served it's purpose. I would probably stay somewhere else next time. Breakfast is free and was ok.
Stayed 4 nights in Dec 2023
Response from Michelle on 3 Jan 2024
We appreciate your feedback and consistently look for ways to improve our guest experiences. We do hope to see you again in the future as it was a pleasure to have you !

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deer Park
Our stay was great. Room was clean staff was friendly. My issue is that I would have saved $20 plus the taxes if i would have booked with the Hotel directly.
Stayed 1 night in Dec 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Was very nice . Very clean ….NOVA & COOER approved
Stayed 3 nights in Oct 2023

8/10 Good

Franco

Travelled with family
Very good
Stayed 1 night in Oct 2023
Response from Michelle on 10 Oct 2023
Thank you so much for your review of our property ! We look forward to seeing you in the future and providing you an excellent stay .

10/10 Excellent

Nan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Sep 2023
Response from Michelle on 10 Oct 2023
Thank you for your 5 star review. We always strive to provide our guests with an excellent experience and hope we get the chance to see you again in the future !

10/10 Excellent

Bonghoi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you so much for your superior review ! We look forward to seeing you again in the future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you for your excellent review ! We hope to see you again the next time you are in Deer Park .

6/10 Okay

Mohammed

Travelled with family
Liked: Staff & service, amenities
The stay was clean and the staff were helpful. The mattresses were really uncomfortable as they were squeaky and too soft, hurting the back.
Stayed 1 night in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you for your review. We always strive to provide an excellent stay to all of our guests and so sorry for the failure to meet your bedding expectations. We hope you give us another chance to provide you with a great experience.

10/10 Excellent

Charles H Noll

Liked: Cleanliness, staff & service, property conditions & facilities
easy peasy, friendly staff and close to my place of business
Stayed 4 nights in Aug 2023
Response from Michelle on 29 Sept 2023
Thank you for coming to see us again ! It is always a pleasure and we look forward to seeing you again.

10/10 Excellent

Karen, Blue Mound

Liked: Cleanliness, staff & service, property conditions & facilities
Better than I thought. Clean rooms, nice amenities and friendly staff. Upper scale hotel for less. Would definitely recommend
Stayed 2 nights in Aug 2023
Response from Michelle on 31 Aug 2023
Hello Karen,Thank you so much for the excellent review. We cannot wait to see you again !

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town to attend a party so we only stayed overnight. I chose this hotel for it’s convenience to our friend’s house and I was very happy with my choice. The front desk attendant was very friendly and welcoming. Check-in was easy. The property was well maintained and our room was very clean. I particularly liked how quiet our 2nd floor room was and our king size bed was so comfortable, we slept like babies! If we are ever in the area, I would definitely stay here again. Highly recommend.
Stayed 1 night in Aug 2023
Response from Michelle on 31 Aug 2023
Hello Paul,We truly appreciate every excellent review we receive. I hope anytime you come and visit your friends or are just passing through , that you come and see us !

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

RAMASWAMY

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant experience
Stayed 1 night in Apr 2023
Response from Michelle on 20 Jun 2023
Thank you so much ! we look forward to seeing you again in the future.

8/10 Good

Jeff

Stayed 1 night in Jun 2023

4/10 Poor

Mackenzie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds are hard and not soft at all sadly. Breakfast sucked. Pool was green.
Stayed 1 night in May 2023

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 2 nights in May 2023
Response from Michelle on 21 May 2023
Thank you for your Awesome review ! We look forward to seeing you again in the future.

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The green pool and filthy hot tub. Room was ok except shower had an area that looked like it may be the start of black mold and the toilet having water issues and filling with water extremely slow so that you can flush it. I would like all or part of my money back.
Stayed 3 nights in May 2023
Response from Michelle on 21 May 2023
We always strive to provide an excellent experience for all our guests and sorry that we did not meet your expectations. If during your multiple day stay any of your issues were reported they would have been addressed in a timely manner. I do apologize and hope that we get to see you again and provide you with an excellent experience.

10/10 Excellent

Giobanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Michelle on 21 May 2023
Thank you for your perfect rating. We hope to see you again in the future!

8/10 Good

Kawanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Michelle DeLaRosa-Garcia on 14 Apr 2023
Thank you for your review ! We hope to see tyou again soon.

2/10 Terrible

Nicole

Stayed 2 nights in Mar 2023

6/10 Okay

Thomss

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Disappointed
Room shows need of updating, trash from previous guest was present. Water pressure was very weak and air conditioning was inconsistent. Dog was barking all night
Stayed 1 night in Mar 2023
Response from Michelle on 21 Mar 2023
We are sorry you were disappointed in your stay. It is always our goal to provide exemplary service. If any of the issues were to be mentioned during your stay we would have been happy to resolve them in a timely manner. We hope that you give us another chance to provide you with an excellent experience.

4/10 Poor

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This looked like a fairly new hotel. Everything was so nice and clean. We will definitely stay again!!
Stayed 1 night in Feb 2023
Response from Michelle on 2 Mar 2023
Thank you for the Perfect Review ! We hope to see you again soon.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly facility was clean
Stayed 1 night in Jan 2023
Response from Michelle on 18 Jan 2023
Thank you so much for the perfect review ! We always strive for excellence and truly appreciate your feedback.

10/10 Excellent

Lars, Sachse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the staff
Response from Michelle on 18 Jan 2023
Thank you so much ! It was a pleasure having you with us and hope to see you again soon !

10/10 Excellent

Jurie

8/10 Good

Dana

Stayed 2 nights in Oct 2022
Response from Michelle on 18 Jan 2023
Thank you for your review. We always strive to make every stay perfect and we hope we get the opportunity to see you again .

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I look for in a hotel…clean safe reasonable price friendly staff
Response from Michelle on 16 Nov 2022
Thank you so much for the perfect review ! We hope to see you next time you are in our area.

8/10 Good

Pete

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Michelle on 16 Nov 2022
Thank you for the great review and we hope to see you back next time you are in the area !

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
I would give this stay 9 out of 10.Staff was great Would definitely stay here again
Stayed 3 nights in Oct 2022
Response from Michelle on 19 Oct 2022
Thank you so much ! We look forward to seeing you again.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Michelle on 21 Sept 2022
Thank you for your Perfect 10 review ! We look forward to seeing you again in the future.

10/10 Excellent

Matthew

Stayed 1 night in Aug 2022

8/10 Good

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff were great and helped with any problems we had. The room was spacious clean and nice. Beds nice. We booked at this hotel specifically location and tub and the hot tub didn’t even work both days off here. I think it should have been advertised out of commission so we could have booked elsewhere. Other than that it was good!
Stayed 2 nights in Jul 2022
Response from Michelle Garcia on 11 Aug 2022
Thank you so much for your review. I understand that it was disappointing with the hot tub not working and do apologize for the inconvenience. Unfortunately, due to the busy summer season occasionally things like this do occur at inopportune times for guests. Without advance knowledge there would be no way to be advertised on our website. We do hope that we see you again !

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Michelle on 22 Jul 2022
Thank you for the perfect 10 ! We look forward to seeing you again in the future.

10/10 Excellent

Amanda L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smell and are very clean.
Stayed 2 nights in Jun 2022
Response from Tiffany Fehrle - General Manager on 28 Jun 2022
Thank you for taking the time to leave us a review. We are thrilled that you enjoyed your stay with us.

8/10 Good

Sandi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Tiffany Fehrle - General Manager on 21 Jun 2022
Thank you for taking the time to leave us feedback. I hope that you will give us the opportunity to show you that we can do better with your next stay with us.

6/10 Okay

Bridget

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property, location were fine and front staff were very friendly. There was no hairdryer in the room and front desk didn’t seem to know where extras were kept. That’s okay, no biggie. But you could tell they had not cleaned the bathroom. Very dusty, sink was dirty (dried toothpaste all over it), floor didn’t seem swept.
Stayed 1 night in Jun 2022
Response from Tiffany Fehrle - General Manager on 20 Jun 2022
I apologize for all the inconveniences you faced while staying with us. I hope that in the future you will try staying with us again so that we can show you that we can do better.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service and beautiful rooms.
Stayed 1 night in Jun 2022
Response from Tiffany Fehrle - General Manager on 20 Jun 2022
I am thrilled that you enjoyed your stay with us.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very helpful and courteous. The only inconvenience was breakfast ending at 9:30 is a little too early when you are vacationing which means you are up later than usual and want a little extra sleep.
Stayed 2 nights in Jun 2022
Response from Tiffany Fehrle - General Manager on 20 Jun 2022
I am glad you enjoyed your stay with us.

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little mildew around soap dish..a little tilex will solve the problem. Everything else was great.
Stayed 2 nights in May 2022
Response from Tiffany Fehrle - General Manager on 20 Jun 2022
Thank you so much for taking the time to bring to our attention the issues that you had during your stay with us. I will make sure that theses issues are fixed immediately.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022
Response from Tiffany Fehrle - General Manager on 2 Jun 2022
I am so happy that you enjoyed your stay with us! We look forward to providing you great service again on your next stay with us.

6/10 Okay

Dorian

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was large but the sofa and chair were heavily stained and dirty.
Stayed 1 night in May 2022
Response from Tiffany Fehrle - General Manager on 20 Jun 2022
I apologize that you had these issues with your stay. We will make sure that theses issues are addressed.