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Reviews of Hampton Inn & Suites Houston Sugar Land

2.5 out of 5
Hampton Inn & Suites Houston Sugar Land
218 Promenade Way, Sugar Land, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 242 reviews" "
Rating 8 - Good. 31 out of 242 reviews" "
Rating 6 - Okay. 15 out of 242 reviews" "
Rating 4 - Poor. 12 out of 242 reviews" "
Rating 2 - Terrible. 17 out of 242 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff, good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Only advice is that the bathroom tub was very slippery without handrails.
Stayed 3 nights in Apr 2024

8/10 Good

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot lights were not on when i arrived at 10 pm.
Stayed 3 nights in Apr 2024

8/10 Good

Eric, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your service
Stayed 2 nights in Apr 2024

4/10 Poor

Lacie

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Check in was terrible. My son had an appt at a speciality clinic at 3:30. We arrived and were told we could not check in till 3. There was a line of people waiting. It was not until after 3 they started checking everyone in and people were cutting. Staff was not knowledgeable about how to operate the system. If I wouldn’t had already paid for my room I would have left. Will never stay here again.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 2 nights there and I loved it. The breakfast was good and the room is clean & comfortable. There are all kinds of restaurants and an H.E.B. right next to the hotel. I will definitely stay there again!
Stayed 2 nights in Mar 2024

2/10 Terrible

Rafael

Stayed 1 night in Mar 2024

10/10 Excellent

Shamim, Davie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room. Good breakfast. Convenient location. A huge grocery store and some nice restaurants are at walking distance.
Stayed 1 night in Mar 2024

2/10 Terrible

Christopher

No TV, poor amenities
Stayed 1 night in Mar 2024

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn’t get the room we reserved, there was no TV or phones at the hotel for four days. Hardly get the bathroom door open and close as it wouldn’t move on the tracks, toilet paper holder, kept falling off the wall every time someone use the restroom.no courtesy or discount was given at the hotel whatsoever, nor did they seem to care about our reservation through Expedia
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for the right price!
Stayed 3 nights in Mar 2024
Response from Hampton on 5 Mar 2024
thnk you!

10/10 Excellent

Laurisa

The friendliness of the front desk. They went above and beyond.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Asif

Liked: Cleanliness, property conditions & facilities
This is my second stay at the property Nice and clean rooms and overall facility
Stayed 4 nights in Feb 2024

2/10 Terrible

Tanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The room I booked and paid for was not available
I booked a two bed queen room. When I arrived they stayed they didn't have any queens and this is a common problem with third party booking because you guys never verify availability. The hotel said I could change if one became available. The next day I was told they definitely have two queen rooms and they would call me to switch. I explained I am uncomfortable sharing a bed. He stated he understood and would call me at 3 pm once the housekeepers have sent the list. They never called me. During check out, they again blamed you guys but no one has offered me any understanding about this terrible experience. I was actually needing another night but the lack of trying to accommodate me was horrible to say the lease
Stayed 2 nights in Feb 2024

10/10 Excellent

Corry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Hampton Inn & Suites
Exceptionally great! The staff was amazing especially Trey/Trez at the front desk. The comfort and cleanliness was top notch. I will be back in April and May.
Stayed 2 nights in Feb 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom are clean. The bedding is comfortable.
Stayed 2 nights in Feb 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Stayed 1 night in Feb 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and affordable, nice staff, coffee always available in lobby! My room did have the toilet paper roll ripped off the wall, so upkeep needed.
Stayed 3 nights in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Bevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay here
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Joel the front desk employee was amazing! Since I called to confirm my stay he was very helpful! The checkout employee was amazing too did t get his name but he was amazing as well. Really enjoyed the stay here
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and nice room.
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

bahareh

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Lanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Awesome
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
Staff was very helpful and the room was clean and comfortable. I had a wonderful stay
Stayed 1 night in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Steven, Wichita

Stayed 2 nights in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Saleem

Stayed 3 nights in Jan 2024
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a quick one night stay. Fast check-in. Room was very clean and comfortable. Very quiet. I will definitely be back!
Stayed 1 night in Dec 2023
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

8/10 Good

WILLIAM Art

Stayed 4 nights in Dec 2023
Response from Cheriee on 13 Feb 2024
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great value!
Stayed 1 night in Dec 2023

10/10 Excellent

Madison

Stayed 1 night in Dec 2023

8/10 Good

Sammie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all it
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Latoyia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2023
Response from Cheriee on 29 Nov 2023
Thank you! Glad you enjoyed your stay

10/10 Excellent

VonNisha

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cheriee on 29 Nov 2023
Thank you! Glad you enjoyed your stay.

10/10 Excellent

Kennith, Lumberton

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Clean and upscale. Friendly staff.
Stayed 1 night in Nov 2023
Response from Cheriee on 29 Nov 2023
Thank you! Glad you enjoyed your stay

2/10 Terrible

Louisa

Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keys to an Already Occupied/Unclean Room
We arrived at 5pm and had to wait to be greeted by the one front desk attendant. Then we got checked in with ease. We went up to our room with our keys just to find out we had been given keys to a room which was already occupied. There was trash and towels everywhere. We went downstairs to get a new room and had to wait a lot longer for the attendant to come back this time. When she finally did come back we were met with concern from the attendant, but she seemed to not fully believe us. She gave us a new room, but was not offering any way to make up for the mix up. We were not pleased with our experience.
Stayed 1 night in Oct 2023
Response from Cheriee Williams -GM/Director of Sales on 20 Oct 2023
Good afternoon,i am so sorry you experienced this problem. We usually strive for excellence I will address thi with the staff.

10/10 Excellent

Mehnoor

Liked: Cleanliness, property conditions & facilities
We had a great stay! We will stay again when we have family get together
Response from Cheriee on 23 Oct 2023
Thank ou! Glad you enjoyed your sty.

10/10 Excellent

ana m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cheriee on 23 Oct 2023
Glad you enjoyed your stay!!

10/10 Excellent

Marco

Stayed 4 nights in Sep 2023
Response from Cheriee on 23 Oct 2023
Glad you enjoyed your stay!

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Cheriee on 23 Oct 2023
Glad you enjoyed your stay!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from Cheriee on 23 Oct 2023
Glad you enjoyed your stay!

4/10 Poor

Shahzad

Stayed 1 night in Aug 2023

6/10 Okay

Cynthia

Travelled with group
While in shower, I slipped! Porcelain tubs very slippery!!! I went to Walmart and bought a bathtub non slip liner!!!
Stayed 4 nights in Aug 2023