Lobby lounge

Reviews of Four Points by Sheraton Houston Intercontinental Airport

3 out of 5
Four Points by Sheraton Houston Intercontinental Airport
1450 N Sam Houston Pkwy E, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 894 reviews" "
Rating 8 - Good. 215 out of 894 reviews" "
Rating 6 - Okay. 100 out of 894 reviews" "
Rating 4 - Poor. 40 out of 894 reviews" "
Rating 2 - Terrible. 51 out of 894 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brandy, East Wenatchee

Travelled with partner
Liked: Staff & service, amenities
Bathroom keep make leaking noise and we can here all the noise of the other people door room
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Brandy,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We have shared your comments with the relevant teams for further review and improvement.

10/10 Excellent

Imani

Liked: Cleanliness, property conditions & facilities
H
Stayed 4 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Imani,We are sorry to hear that your stay did not meet your expectations. Your feedback is important to us, and we will use it to improve our services in the future. Thank you for bringing this to our attention.

10/10 Excellent

Torrie R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the big potholes in the parking lot getting into the hotel
Stayed 4 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Torrie R, We appreciate your feedback regarding the potholes in our parking lot. Your comments have been shared with the relevant department for further review and improvement. Thank you for bringing this to our attention, ensuring a better experience for future guests.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking.
Stayed 4 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Kimberly,We appreciate your positive feedback on our parking facilities and are glad you found them satisfactory for your stay. If you have any more comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back soon.

8/10 Good

NyAjah

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 4 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Denise,We are pleased to hear that you found our hotel clean and convenient. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

4/10 Poor

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room they provided me with had very little light in it (I.e. no floor or table lamps). The mattress was short and very uncomfortable. This was unlikely other Marriotts I have stayed in.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Nichole, We appreciate your feedback regarding the lighting and mattress in your room. We will forward your comments to the relevant team for review and improvement. We are always looking for ways to elevate our guests' experiences and will address this accordingly.

6/10 Okay

Chandra

Travelled with partner
Liked: Staff & service
My faucet in bathroom was leaking and despite reporting it twice, nothing happened! I was told that the room would be cleaned daily and that never happened! Facilities were ok. Staff was friendly. It served the purpose for my 3 nights.
Stayed 3 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Chandra,We appreciate your feedback regarding your recent stay with us and are glad to hear that our staff provided friendly service and that our facilities met your needs during your visit. We take all guest comments seriously and have forwarded your concerns to the relevant departments for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future to provide an improved experience.

6/10 Okay

Brianna

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Manager on 28 Apr 2024
Hello Brianna,We appreciate you choosing our hotel for your stay. If there were any areas you feel we can improve on, please don't hesitate to contact us directly. We hope to welcome you back and provide an even better experience next time.

6/10 Okay

Dejah

Travelled with family
Liked: Cleanliness
There were so many different smells inside of this building. Next-door to us, the guest were smoking cigarettes, and anything else you could think of and it was so bad that it wakes you out of your sleep. We complaint, but it never stopped. Also, in the restroom, the LED light did not work. Not that this was much of a concern, but when I reported it to the front desk personnel, her response was. , “ all of them are broken.” OK because it’s closer to the airport, I expected more.
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Dejah,We apologize for any inconvenience caused by the odors and malfunctioning LED light during your stay. Your feedback will be shared with our team for immediate action. Please reach out to our management for further assistance with your concerns. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Brittney

Travelled with group
Disliked: Amenities
Room smells like mold and the shower pressure is horrible I would never stay again I would rather stay in a motel at least I can take a good shower
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Brittney,We appreciate your feedback and apologize for any inconvenience. We value your input as it helps us improve our guests' experiences. We encourage you to reach out to our management team directly to address your concerns further. Thank you for sharing your thoughts with us.

2/10 Terrible

Estevan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the service was terrible
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Estevan,We're disappointed to hear about your experience. If you have any further feedback, please feel free to contact us directly so we can address your concerns appropriately.

8/10 Good

Danielle Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall great stay, great service. Right by the airport which is great but decently far from everything else so transportation was a bit to figure out. Other then the constant traffic noise it was relatively quiet.
Stayed 4 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Danielle Elizabeth, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our service during your stay. While our proximity to the airport can be convenient, we understand the challenges you faced with transportation. We appreciate your comments on the noise level, and we will continue to strive for a peaceful environment for all our guests.

8/10 Good

Janeeva Calynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a nice stay, property was clean. Got there early and staff let me check into a room. Pool was clean and enjoyed the bar.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Janeeva Calynn,We are pleased to hear that you had a nice stay at our property and enjoyed the cleanliness, early check-in, pool, and bar facilities. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Sharonda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Charisma

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My room was not cleaned properly. There was a pair of socks and a juice container under bed (that did not belong to me). I happened to see it bending over opening my suitcase. Also there were no trash bags/liners in any of the trashcans. It was a bit noisy to for my liking. The floors/walls are thin. I hear the people on top of me constantly walking around. Also my room was right next to the janitor's closet and during the day all I heard was bumping and knocking up against the walls. I'm assuming it was the lil car thing going in & out of there. Other guests slamming their doors also woke me up frequently. It was an ok stay. Not the best and no the worst I ever stayed.
Stayed 3 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Charisma,We apologize for the cleaning oversights and noise disturbances during your stay. We will address these issues with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests. Your feedback is valuable to us as we strive to improve our services.

10/10 Excellent

Dimetrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay one night and it was very quiet and clean. Would stay again.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Dimetrie,We are delighted to hear that you had a peaceful and pleasant stay with us. Our team strives to provide a serene and clean environment for all our guests. Should you choose to stay with us again, we look forward to welcoming you back for another enjoyable experience.

6/10 Okay

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and nice. Kids enjoyed the pool. Only complaint is the room was under lit. It’s possibly the most under lit room I’ve ever had. No lamps by the bed, only one on the desk. Very unusual. Otherwise it’s nice.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Ryan,Thank you for your feedback. We're delighted to hear that your children had a great time at our pool. Your comments about the lighting in the room have been noted for future improvements. Our team is always looking for ways to enhance our guests' experiences. We appreciate you sharing your thoughts with us.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend 10/10, affordable and nice!
Stayed 3 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Katherine,We're thrilled to hear you had a great stay with us and found our hotel affordable and nice! Your recommendation means a lot to us and we appreciate you taking the time to share your positive experience. Be sure to keep us in mind for your future travels.

10/10 Excellent

Marcela

Stayed 1 night in Mar 2024
Response from Manager on 1 May 2024
Hello Marcela,We are excited to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the desk were so kind and always helpful
Stayed 1 night in Mar 2024
Response from Manager on 11 Apr 2024
Hello Cynthia,We are thrilled to hear that our team provided you with excellent service. Guest satisfaction is our top priority, and we are delighted that you had a positive experience with us. Your kind words will certainly be passed along to our staff. Thank you for staying with us and for taking the time to share your feedback.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Nicole,Thank you so much for your five-star rating and it is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. We awiit to serve you again!

6/10 Okay

Jonathan

Disliked: Staff & service, amenities, property conditions & facilities
Poor courtesy staff at front desk, door lock didn’t work
Stayed 4 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Jonathan, We apologize for any inconvenience you experienced during your stay. Please contact our management team to discuss your concerns further. We appreciate your feedback as it helps us improve our services for all guests.

10/10 Excellent

Christle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on duty was very polite. Check in was smooth and easy
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Christle,We are pleased to hear that you found our staff polite and your check-in process smooth and easy. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfy and the room was very clean.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Katie,We are delighted to hear that you found the bed comfortable and the room clean. Our team takes great pride in maintaining high standards of cleanliness and comfort for our guests. Your feedback is truly appreciated and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice , cheaper then everyone else in the area
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello David,We're glad you found our hotel to be a valuable choice in the area. We strive to offer competitive rates without compromising on quality or service. Thank you for choosing to stay with us.

6/10 Okay

Beatrice

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Beatrice, We appreciate you choosing to stay with us. Should you have any concerns or feedback from your visit, please don't hesitate to contact us directly so we can address them accordingly. We value your input and strive to make every guest experience exceptional.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the entire stay
Stayed 2 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Jesus,We're delighted to hear that you enjoyed your entire stay with us. Our team works hard to ensure all our guests have a pleasant experience. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

lashon

Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello lashon,We are thrilled to hear that you had a fantastic stay with us! If you have any more feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Lamond

Stayed 2 nights in Mar 2024
Response from Manager on 23 Apr 2024
Hello Lamond,We are excited to hear that you had a wonderful stay with us! We hope to welcome you back soon for another enjoyable experience at our hotel.

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Mary,We are elated to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Elton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and polite
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Elton,We appreciate your feedback on the cleanliness and hospitality of our hotel. Your comments are important to us as we strive to provide a comfortable experience for all our guests. Should you have any further concerns, please feel free to reach out to our management team.

8/10 Good

Sherine

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok overall
Stayed 3 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Sherine,We appreciate your feedback and are glad to hear you had an overall satisfactory experience at our hotel. Your comments help us improve our services for future guests. Thank you for choosing to stay with us.

6/10 Okay

Raymonde

Liked: Staff & service
Disliked: Cleanliness
The hotel as a whole was fine. I don’t understand being charged for every single thing like breakfast and having no access to free water but all day access to coffee. Overall the experience was okay but having ONE water bubbler for the whole building and that bubbler is in the gym is a huge problem.
Stayed 4 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Raymonde, We appreciate your feedback on your recent stay. It's great to hear that you found the hotel as a whole satisfactory. We understand your concerns and will share your feedback with the relevant teams for future improvements. Your input is valuable to us as we strive to enhance our guest experience continuously.

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
First the pros: close to the airport and easy access to anywhere you need to go in Houston. Wonderful staff and comfortable beds. Cons: my room floors were covered in dirt and clearly not vacuumed. I would not walk on that floor without shoes which made me question the cleanliness of the entire room. Did not empty our garbage or give us new towels in the 5 days we were there even after requested by housekeeping. The air conditioning made the most horrible noise so very diffusion sleep.
Response from Manager on 2 Apr 2024
Hello Lisa, We appreciate your feedback and are pleased you found our location convenient with friendly staff and comfortable beds. Your comments about the cleanliness and maintenance issues will be shared with our team for review. We strive to provide a pleasant stay for all guests and will address these concerns accordingly.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for staying overnight when our flight was canceled. We got their shuttle from the airport and a shuttle the next morning. The staff was lovely, room was perfect. The restaurant could benefit from a better menu, seeing as there’s not much in walking distance. Quality of food was very basic and ingredients were ok. But like I said totally great for a night!
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Laura,We are thrilled to hear that you found our hotel convenient for your overnight stay and that our staff and rooms met your expectations. Your feedback regarding the restaurant menu and food quality is duly noted for future improvements. We appreciate your understanding and hope to welcome you back in the future for another pleasant stay!

10/10 Excellent

Faye

Liked: Property conditions & facilities
Great price for the amenities. Polite staff.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Faye,We appreciate your positive feedback on our pricing and friendly team. Your satisfaction is important to us, and we are glad you enjoyed our amenities during your stay. Thank you for choosing our hotel for your recent visit.

10/10 Excellent

Dashaun

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about my stay.
Stayed 5 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Dashaun,We are thrilled to hear that you enjoyed your stay with us! If you have any more feedback or suggestions, please feel free to reach out. We look forward to welcoming you back in the future.

10/10 Excellent

Aareona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best hotels , everything was soo good and clean . The rooms were nice if me and my friends come back to Houston we will stay here for sure.
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Aareona,We appreciate your positive feedback about our hotel and are delighted to hear that you enjoyed your stay with us. Our team works hard to maintain high cleanliness standards, and we're glad that you found your room nice and comfortable. We look forward to welcoming you and your friends back on your next visit to Houston.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
It was my fist time in Houston and I love my stay in four point. Definitely I will stay again in a near future.
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Elizabeth,We are thrilled to hear that you enjoyed your stay with us at Four Points Houston. We look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Jamie

Business traveller
Liked: Staff & service, property conditions & facilities
Try clean and nice
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Jamie,We appreciate your feedback and will share your comments with the team for review. If you have further concerns, please reach out to our management directly. Thank you for choosing to stay with us.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tye was the best front desk staff he was very pleasant and patient he answered all my questions he went above and beyond to make sure we was comfortable during our stay I would recommend all my friends and family to stay here doing there stay to Houston
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Michael,We are thrilled to hear that Tye provided exceptional service during your stay. Our team takes pride in ensuring guest comfort and satisfaction. It's great to know that Tye's efforts were appreciated, and we thank you for recommending us to your friends and family. Your support means a lot to us!

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay!!
Stayed 4 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Alexis,We are pleased to hear that you had a positive experience during your stay. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

10/10 Excellent

Kibwe

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with an excellent gym facility
Stayed 3 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Kibwe,We appreciate your positive feedback about the gym facility. Guest satisfaction is our priority, and we are glad you enjoyed your stay with us. Thank you for choosing our hotel for your visit.

10/10 Excellent

Iatosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and quiet.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Iatosha,We're glad to hear that you found our hotel clean, nice, and quiet during your stay. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you for choosing to stay with us!

8/10 Good

Tkhai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, basically on the side of the road. Food could’ve been better. Vanity mirror in bathroom didn’t work. Friendly staff. Would stay again if I had to.
Stayed 4 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Tkhai,Thank you for sharing your review with us. We appreciate your feedback about the cleanliness and our friendly staff. We will take note of your comments on the food quality and vanity mirror to ensure improvements are considered for our guest experience. Your consideration to stay with us again is valued.

8/10 Good

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, esp. Autumn, very nice and helpful!
Stayed 3 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Marcia,We are thrilled to hear that Autumn made your stay enjoyable. Thank you for recognizing our staff's dedication to providing excellent service. Your feedback is greatly appreciated.

6/10 Okay

Masango

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was okay, slight negative with the shower dripping which was a little noisy. Bathrobes and slippers would’ve been nice and a couple more dining options.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Masango, We appreciate your feedback regarding your recent stay. We take all guest comments seriously to improve our services continuously. Feel free to reach out to our management for further assistance with your concerns. Thank you for sharing your experience with us.

10/10 Excellent

Dstarius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Dstarius,Thanks for making our day. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Manager on 18 Mar 2024
Hello Bernice, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.