Dear Corey, We genuinely regret the disappointment you experienced during your recent stay. Your detailed feedback regarding the condition of the building and facilities is concerning, and we apologize for the inconvenience caused by the issues with the elevator, walls, and water leak. Such occurrences do not reflect the standards we aim to uphold. We will address these matters promptly to prevent similar incidents in the future. We are committed to providing a better experience and would appreciate the opportunity to restore your confidence in us. Thank you for sharing your concerns, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Melissa, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Marla, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Joe, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we met most of your expectations and that you found us to be of great value. Thank you for appreciating our friendly service and clean rooms. Also, we have noted your observations and suggestions and will share them with the team. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Priscilla, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting until 3:30 to be checked in. This is not the standard of service we strive for, and we want to extend our gratitude for your patience with this situation. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry this was not your experience. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure a smoother check-in process in the future. We hope you'll consider giving us another opportunity to provide you with the excellent service you deserve on your next visit. Sincerely,Hotel Management

Dear Brandon, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us and appreciating our front desk team. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. However, we are sorry for the smell concerns you encountered during your time with us. Our housekeeping team is working to address these problems and improve them. Please give us another chance to prove ourselves, and we give you a seamless trip.Sincerely,Hotel Management

Dear Jose, Thank you for your excellent review of our Extended Stay America. We appreciate you mentioning how convenient it was to have all your desired amenities in your suite, as this is an essential feature for many of our travelers. We provide our guests with the perfect home away from home, and we are glad you agree! Thank you again for your generous comments. We look forward to your next visit! Sincerely,Hotel Management.

Dear Guest, Thank you for the feedback regarding your stay in our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with clean, comfortable accommodations and a responsive, friendly staff. Our pest control provider has also serviced the hotel, and we will ensure procedures are being followed to prevent any future issues due to roaches. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.

Dear Judy, Thank you for your kind words! We're delighted you enjoyed the spacious rooms and experienced friendly service during your stay at our hotel. Your feedback is appreciated, and we look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Stephen, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We regret that you were inconvenienced by issues in your AC in the suite. Please know that our front desk staff can solve problems like these by contacting the vendors immediately. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Dontay, Thank you for choosing our brand continuously for your travel plans and for leaving your feedback. We want to apologize for the issues you had during your stay. As you have experienced in the past, this type of stay is different from our hotel or the service we deliver. Unfortunately, maintenance issues arise occasionally, and once recognized, we work as quickly as possible to get everything operating correctly. We regret our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed by your observations. We appreciate your feedback and hope you will revisit us so we can show you the excellent service you deserve from us. Sincerely,Hotel Management

Dear Debra, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Gricelda, We are sorry to hear that your stay at our hotel did not meet your expectations. We apologize for the inconvenience caused by the remodeling work and the presence of pests in the restroom. Our housekeeping and maintenance teams strive to ensure that our guests have a comfortable and enjoyable stay, and we will make sure to address these issues. We have strict measures to keep our facilities pest-free, but the rooms you occupied will be professionally inspected and treated as a precaution. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

Dear Felicia, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management

Dear Tywana, We appreciate your generous review of Extended Stay America and respect your feelings for our brand. However, we have noted your observations and will work on the improvement. We look forward to seeing you again.Sincerely,Hotel Management

Dear Lakshmi, Thank you for the feedback. We understand the importance of starting your day with a good breakfast, and we apologize that your experience did not meet your expectations. Additionally, we are disappointed to learn that you encountered issues with the air unit in your room. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. Safe Travels.Sincerely,Hotel Management

Dear Sacia, Thank you for staying with us. We are also happy to know our staff made your stay enjoyable. However, we are disappointed to learn about your concern re. This will be addressed, and we will use your critique to ensure it does not happen again. We appreciate your patience and your feedback. We look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Daniel, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and learn you found our hotel so comfortable. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Irma, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management

Dear Ashley, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Davina, Thank you for choosing us and sharing your comments. We want to apologize if we did not properly service your room. We take these issues seriously and will work with our housekeeping department to prevent future problems. We strive to provide a comfortable environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management