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Reviews of Days Inn by Wyndham Shenandoah

2 out of 5
Days Inn by Wyndham Shenandoah
29007 I-45 N, Shenandoah, TX

Reviews

7.0

Good

Rating 10 - Excellent. 250 out of 1002 reviews" "
Rating 8 - Good. 326 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 116 out of 1002 reviews" "
Rating 2 - Terrible. 129 out of 1002 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Vanessa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a nightmare from the moment I went to check in to the time we left. They cancelled my reservation so I had to pay a higher price then we were informed that there was no hot water but Luke warm then the lock on our room wouldn't work due to the humidity ,then the door opens and the room smells due to mold we have asthma and he's on oxygen so due to the mold we had to use our rescue inhaler 2x each and was sick most of the day,the carpet was oooold and stained ,the bathroom light didn't have a cover over the light, the bed was uncomfortable towels Were small and thin, super thin blankets I had to get our own out of the car. When we went to check out the front desk clerk said wassup .I asked for the manager to let that person know about the problems we had and the front desk clerk said that person wasn't there. To add insult to injury we were to stay 3 nights (which was not going to happen) since they charged me for all three nights before I checked out my last 2 nights were refunded but it won't get onto my account for 7 to 10 days. Don't stay here.
Stayed 3 nights in May 2024
Response from Destiny Owens on 21 May 2024
I apologize for your recent experience at my hotel as we failed to meet your standards, I have shared your experience with my executive leadership team and we will review our options to prevent this experience from occurring in the future.

8/10 Good

Patricia, Texarkana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to Interstate
Stayed 3 nights in May 2024
Response from Destiny Owens on 21 May 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service
Room was clean and everything worked great!!!
Stayed 3 nights in Apr 2024
Response from Destiny Owens on 21 May 2024
We're glad to hear you enjoyed our service and had a comfortable stay. We'll pass on your thanks to our staff. We look forward to welcoming you back in the future.

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in our bedroom which reported and took photos and sent to the manager. He was totally disinterested.I would not recommend this place to anybody. Regardless of the reasonable price.
Stayed 5 nights in Apr 2024
Response from Destiny Owens on 21 May 2024
Thank you for choosing Days Inn, I am saddened to hear that we did not meet all your expectations. As our housekeeping staff works hard to keep all areas clean and fresh. I apologize that some areas did not meet our standards. I will get with our Pest Control Team so that this never happens again.

10/10 Excellent

Kierre’

Travelled with family
Liked: Cleanliness, staff & service
Very nice place to stay
Stayed 2 nights in Apr 2024
Response from Destiny Owens on 21 May 2024
We're glad to hear you enjoyed our service and had a comfortable stay. We'll pass on your thanks to our staff. We look forward to welcoming you back in the future.

4/10 Poor

Kenneth James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice and attentive. Room was pretty dirty, smelled or covered up cigarette smoke. Almost no insulation between rooms. I could.hear snoring, talking, other things, like it was happening in my own room.
Stayed 8 nights in Mar 2024
Response from Destiny Owens on 25 Mar 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. We have taken your feedback on board and will strive to make improvement accordingly.

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Mar 2024
Response from Destiny Owens on 25 Mar 2024
We loved having you here and we hope to see you again.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Destiny Owens on 11 Mar 2024
I apologize for your recent experience at the Days Inn-Shenandoah, TX as we failed to meet your expectations, I have shared your experience with my leadership team, and we will review our options to prevent this experience from occurring in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
This hotel was so bad, we just turned around and left. The lobby smelled musty, the hotel had overbooked people and the family in front of us, who booked with Hotels.com, were stuck with a smoking room they didn’t want because the hotel was overbooked. It was also just a really seedy hotel. I know we should’ve expected that with it being off the freeway, but it looked so rundown and unsafe we ended up driving home that night and just sleeping in our own beds. Would not recommend.
Stayed 1 night in Feb 2024
Response from Destiny Owens on 11 Mar 2024
I apologize for your recent experience at the Days Inn-Shenandoah, TX as we failed to meet your expectations, I have shared your experience with my leadership team, and we will review our options to prevent this experience from occurring in the future.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Destiny Owens on 11 Mar 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We look forward to welcoming you back in the future

8/10 Good

Joshua

Business traveller
Liked: Staff & service, property conditions & facilities
Hotel is decent the area however isn’t the best. Lost of transients. Building and the parking lot have cracks and partial new paint in some areas not in others. Breakfast wasn’t terrible and the lobby is well kept. Staff were nice and polite
Stayed 2 nights in Feb 2024
Response from Destiny Owens on 11 Mar 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We look forward to welcoming you back in the future.

10/10 Excellent

felipe

Stayed 1 night in Feb 2024
Response from Destiny Owens on 25 Mar 2024
We loved having you here and we hope to see you again.

10/10 Excellent

Iad

Liked: Cleanliness, staff & service, amenities
Nice staff, dated property and rooms but clean
Stayed 3 nights in Feb 2024
Response from Destiny Owens on 12 Feb 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We hope to see you back soon!

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Destiny O on 31 Jan 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham ShenandoahHere at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Robert

Would not stay there again
Stayed 1 night in Jan 2024
Response from Destiny O on 31 Jan 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Shenandoah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we did not meet all your expectations during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Destiny O on 31 Jan 2024
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham ShenandoahHere at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Destiny Owens on 22 Jan 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint is the quality of the mattresses in hotels; they are lumpy and I wake up with a back ache.
Stayed 3 nights in Dec 2023
Response from Destiny Owens on 4 Jan 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it.

4/10 Poor

Todd

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Would choose a different Hotel
Hotel seems to be a transitional place. Carpet was filthy and there were cockroaches. Linens and towels appeared clean.
Stayed 1 night in Dec 2023
Response from Destiny Owens on 22 Jan 2024
I apologize for your recent experience at the Days Inn as we failed to meet your standards, I have shared your experience with my team and we will review our options to prevent this experience from occurring in the future.

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was professional. Room looked decent upon entering however, a closer look revealed filth in several areas for instance back of the door locked like someone pissed on it. Carpet was horribly filthy. Bathtub had spots. I was so tired i.forced myself to take a nap but i left the room about 8 pm and never returned. I sleep on a relatives couch instead. I am still waiting on the refund from expedia
Response from Destiny Owens on 11 Mar 2024
I apologize for your recent experience at the Days Inn-Shenandoah, TX as we failed to meet your expectations, I have shared your experience with my leadership team, and we will review our options to prevent this experience from occurring in the future.

4/10 Poor

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Area is safe. Property is old and run down. Had to move rooms twice.
Stayed 3 nights in Dec 2023
Response from Destiny Owens on 4 Jan 2024
I apologize for your recent experience at my hotel as we failed to meet your standards, I have shared your experience with my executive leadership team and we will review our options to prevent this experience from occurring in the future.

2/10 Terrible

Renée

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go! Roaches bugs terrible customer service
Terrible do not stay here! They charge 87-90 dollars…. It should be an old motel 6 that charges 53.99 bugs in bathtub roaches crawling on ceilings! Mold EVERYWHERE
Stayed 1 night in Dec 2023
Response from Destiny Owens on 4 Jan 2024
Thank you for your review, we appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. We have taken your feedback on board and will strive to make improvement accordingly.

8/10 Good

Lieselotte, Nacogdoches

Travelled with partner
Was good for the price
Stayed 1 night in Nov 2023
Response from Destiny Owens on 22 Jan 2024
Thank you for taking the time to give us your most honest feedback, as a valued guest we greatly appreciate it. We hope to see you back in the near future!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this place at all costs
This was the creepiest and filthiest place I’ve ever stayed at. Maybe you’ll say “ well you get what you pay for” but I’ve stayed at other hotels in this price point and it want this gross. There was stains on the phone. Stains on the towels hanging in the bathroom. Stains on the carpet. My room smelled like cat urine. And then there was this guy that stood outside in the hallway for at least 4 hours. He had seen me see him so I was scared to report him until I had left since I was traveling alone. I slept with a bench pushed up against the door because honestly it felt super sketchy.
Stayed 1 night in Nov 2023
Response from Destiny Owens on 4 Jan 2024
I apologize for your recent experience at my hotel as we failed to meet your standards, I have shared your experience with my executive leadership team and we will review our options to prevent this experience from occurring in the future.

8/10 Good

Morris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Destiny Owens on 4 Jan 2024
We loved having you here and we hope to see you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Stayed 1 night in Nov 2023
Response from Destiny Owens on 4 Jan 2024
We loved having you here and we hope to see you again.

4/10 Poor

Casey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were young adults loitering around the property after 3am and a couple of guys sleeping in a pickup truck. A lot of rampant pot smell around the grounds the night I stayed. The property is run down and in need of refreshing. Dirty walls in the bathroom, Dingy lighting, parking lot is full of potholes. The list goes on. I was surprised to find a place this run down in the Woodlands area. Please put money and personnel into this place. It’s in a good area. Also invest in a security presence. Beds were clean though and toilet also.

8/10 Good

Chris

Travelled with partner
Liked: Amenities
Could have used some minor upkeep attention, but nothing majorly wrong. Definitely suited our needs for two nights.
Stayed 2 nights in Nov 2023

4/10 Poor

FERNANDO

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is expensive at any price. One thing is not to have amenities, another is to stay in a pigsty.
Stayed 3 nights in Oct 2023

6/10 Okay

Fadi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is very nice It used to be cleaner, This time a lot of cockroaches were found in the room. Staff are friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

2/10 Terrible

Joseph M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Roaches
Stayed 2 nights in Oct 2023

10/10 Excellent

MARIA

Travelled with family and small children
Liked: Staff & service
Affordable close to restaurants
Stayed 2 nights in Oct 2023

8/10 Good

Lorri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2023

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty Dirty Dirty Roaches Do not stay here
Stayed 1 night in Oct 2023

4/10 Poor

Justin

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Marissa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t bother here
Filthy, smelly? And probably dangerous. Awful conditions. Front desk service could of been welcoming. Overall bad stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Emerald

Travelled with partner
Liked: Amenities
i really liked how safe it felts to sleep there. I did not like the dirtiness of the restroom but everything else was clean. unfortunately, we could hear the people next door but other than that it was pretty a ok!
Stayed 1 night in Oct 2023

10/10 Excellent

Taron

Stayed 2 nights in Oct 2023

6/10 Okay

Tyler

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was okay
The common issue of shower curtain poorly fitted and funky water stream in shower leaves water on the floor. The bed was decent, some minor stains on carpet and blanket. The breakfast offered severally limited. The price was excellent and staff was friendly.
Stayed 2 nights in Oct 2023

4/10 Poor

Carlos

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Messy and old
Stayed 5 nights in Sep 2023

4/10 Poor

Jazmine

Disliked: Cleanliness, property conditions & facilities
Very nive people when we check in and out but the rooms sheets bathroom and wall was not cleaned
Stayed 2 nights in Aug 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Could be nicer but for the price can’t complain
Stayed 2 nights in Aug 2023

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Puke stains all over the carpet
Stayed 1 night in Aug 2023

4/10 Poor

Pamela

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was ran down. The room was on second floor and the floor sloped. The ac never fully cooled down the room. There was a ceiling fan that didnt work. Inquired abought ceiling fan and they said there was a short. The bathtub was slipoery with no security bars. And the tub didnt seem secure. The grout around bathroom was not clean. Aksed about the pool and was told oh its been closed for months. The breakfast wasnt very impressive.
Stayed 1 night in Aug 2023

2/10 Terrible

Kraig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, except the office was extremely dirty from the minute you walk into the room, the dirty, tub was damaged, cockroaches everywhere. Asked for another room, front desk person said they were all booked up even though thd parking lot was mostly empty all night. Horrible, Horrible place...DO NOT STAY THERE!!!!
Stayed 12 nights in Jul 2023

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Room was infested with bugs
Stayed 2 nights in Aug 2023

10/10 Excellent

Arnold

Business traveller
Disliked: Amenities
THE ROOM STINKS, obviously mildew, take out the carpet put wooden floors
Stayed 3 nights in Aug 2023

6/10 Okay

Marcela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s cheap for a reason. Stains on the carpet, stains and cigarette burns on the bedding. The staff was nice though.
Stayed 2 nights in Jul 2023

2/10 Terrible

Kristie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The breakfast was a joke, the only thing available was coffee, muffins and oatmeal with no milk
Stayed 1 night in Jul 2023