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Reviews of Comfort Suites Shenandoah-The Woodlands

2.5 out of 5
Comfort Suites Shenandoah-The Woodlands
18456 I-45 S, Shenandoah, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 187 out of 426 reviews" "
Rating 8 - Good. 114 out of 426 reviews" "
Rating 6 - Okay. 57 out of 426 reviews" "
Rating 4 - Poor. 36 out of 426 reviews" "
Rating 2 - Terrible. 32 out of 426 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Marie

Travelled with partner
Too expensive for quality or lack there of
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Marie,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Debbie, Livingston

Disliked: Cleanliness, staff & service, property conditions & facilities
There
Stayed 1 night in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Debbie,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Comfortable bed
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Patricia,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to scrapyard baswball facility
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Melanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Makeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Whitney, Alvin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The person who checked me in was very nice and helpful. He let me check in 2 hours early with no hassle and I appreciated that. The rooms were very sparsely furnished to a point it was weird. There was a bunch of construction or maintenance going on and I’m pretty sure someone was using a power drill to open a door down the hall from me in the middle of the night which isn’t super comforting. Also the bathroom was wild. The toilet wasn’t connected to the floor so it moved every time you sat down and the tub had the faucets on the edge of the tub with a half exposed drain next to it? It was dirty and poorly constructed in the bathroom for sure. It’s very close to the Pavilion and it’s not expensive so it’s kind of a compromise I guess.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was awesome Dominic was very friendly and accommodating. I will definitely go and visit this location again for my next concert in the Woodlands.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

10/10 Excellent

Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Hi Dayana,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Daniel, Melbourne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well run. I love that the rooms have hardwood floors. I don't have to get my feet and socks dirty from dirty carpeting...no matter how much they vaccum.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Daniel,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to ball park
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Melanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Said

Travelled with family and small children
Liked: Cleanliness, staff & service
Over all it was ok but the bathroom door was in poor conditions and it made a lot of noise when you opened it and would wake up my family members
Stayed 1 night in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay on our way to Galveston.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Stephanie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to scrap yard ball park and kids enjoyed the lake behind property and walking trail.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Melanie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Travis,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Amber

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Amber,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Yudelka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Lateisha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet was stopped up and instead of maintenance we had to plunge the toilet. The rooms look nothing like the website AT ALL. The staff were really nice but the hotel isnt something we will be back to.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Hi Lateisha,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Brenda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest and security and staff
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Hi Brenda,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Mar 2024
Hi James,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
All things considered, it is a great place to stay on a budget.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Hi Michael,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good place to rest and relax and budget friendly for a weekend away. Comfortable and clean and the staff is friendly and helpful if you need anything. They care about their guests.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi James,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice suite in a great location. Reasonably priced with free breakfast that was complete.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Mark,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service, clean room, easy check in and out process.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Alicia,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 Okay

Nichole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so great!
The toilet in my room was messed up from the time I got there and when I told the front desk they offered me only a plunger to use for myself ans it kept messing up. The room was average and bathroom door was messed up. The phones in the room didn’t work and when I called front desk on my cell they hardly answered and when asking for extra towels I was asked why and how many people were in my rooms because they don’t have enough towels. The breakfast was horrible and juice didn’t taste right.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Nichole,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Meghan

Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Meghan,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean
Hotel is clean, great customer service, quiet works for what our needs
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Hi JenniferThank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

joseph, Baytown

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Joseph,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Two things come to mind: One that the shower was broken in the room so I to pack up and move to another room. Second, the bathtub was so slippery that while trying to get out both of my feet went out from underneath me as I fell backwards, hitting my entire tailbone area on the edge of the tub and I landed on my back. The pain was intense.
Stayed 12 nights in Dec 2023
Response from Sophia CSR on 31 Dec 2023
Hi Kerry,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable. Good parking arrea.
Good full breakfast each day. With eggs, sausage, and waffles.
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 31 Dec 2023
Hi Judy,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Hi Joshua,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Jack

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
2 star...weak on maintenance for sure. Room was comfortable.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Hi Jack,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, we love it!
Response from Sophia CSR on 13 Feb 2024
Hi Courtney,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that everything around is close the hotel and right off the freeway. The breakfast lady very polite and patient and cleaning staff were really nice and still cleaned around with us being in the room. Only one cleaning lady serviced on Sunday Dec. 3 was not polite at all and didn’t even clean out bathroom nor offered to make our beds. She only took trash out and put clean towels in but no sweating nor moping nor beds made. I hope somebody can get her attention for that so she won’t upset other guests. Other than that everybody else was really nice! We will be back in March!
Stayed 5 nights in Nov 2023
Response from Sophia CSR on 7 Dec 2023
Hi Leticia,Pleased to hear that you enjoyed the convenient location and the positive interactions with most of our staff. We regret the experience you had with the cleaning service on December 3rd. Rest assured, we will address this issue to ensure a consistent and positive experience for all our guests. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Josie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, no problems.
Stayed 4 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Josie,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Giovanni

Business traveller
Disliked: Cleanliness, amenities
Room looks old
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
I had to book a room last minute and my stay was very pleasant. The staff was great and was very accommodating
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Hi James,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

brittaney L.

Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NXR
Nice Service
Stayed 1 night in Nov 2023
Response from Sophia CSR on 19 Nov 2023
Hi Juan,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Nickolas

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
overall appearance
little bit of wear and tear starting to show in the bathrooms . carpet in hall ways have stains .
Stayed 1 night in Nov 2023
Response from Sophia CSR on 19 Nov 2023
Hi Nickolas,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times. Staff is very friendly and professional. Many dining and shopping choices close by. Highly recommend.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Hi Susan,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Good breakfast
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 11 Nov 2023
Hi Judy,Our team can't thank you enough for your five-star rating of our hotel. We are so glad to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
housekeeping only came once we did wish they came the second day the food was okay but otherwise the hotel was fine this was the second time i have stayed here.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Hi Monica,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun trip
good hotel, pleasant staff, breakfast was yummy, beds were a bit too firm for my husband and I>
Stayed 1 night in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Hi Marie,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 Good

CARLOS

Liked: Cleanliness
Good patrons. Afternoon receptionist was very helpful
Stayed 1 night in Oct 2023
Response from Sophia CSR on 19 Oct 2023
Hi Carlos,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Gabriel

Stayed 1 night in Oct 2023
Response from Sophia CSR on 17 Oct 2023
Hi Gabriel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our stay over all was fine. Room was amazing. Very clean and comfortable. At the time of arrival we stood and the check in desk for 10 minutes waiting for someone to check us in. She was busy on the 3rd floor making beds. Why didn’t she have the help she needed.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 15 Oct 2023
Hi James,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Oct 2023
Response from Sophia CSR on 12 Oct 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us 6, I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

Xavier

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Really good service
Stayed 1 night in Oct 2023
Response from Sophia CSR on 10 Oct 2023
Hi Xavier,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 11 Oct 2023
Hi Robert,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.