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Rating 10 - Excellent. 333 out of 759 reviews" "
10 - Excellent
333
Rating 8 - Good. 235 out of 759 reviews" "
8 - Good
235
Rating 6 - Okay. 79 out of 759 reviews" "
6 - Okay
79
Rating 4 - Poor. 54 out of 759 reviews" "
4 - Poor
54
Rating 2 - Terrible. 58 out of 759 reviews" "
2 - Terrible
58
8.6/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
8.0/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
6/10 Okay
Traci
Travelled with family
21 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The first room we were given was rm 211. It smelled heavily of mildew & stale, humid wetness. The assistant promptly put us in another room. It wasnt as heavy, but the same odor was prominent. The jacuzzi was not functional as the heater wasnt working. The bed was comfortable. The breakfast was acceptable & clean.
Traci
Stayed 1 night in Apr 2024
6/10 Okay
MANUELA, DALLAS
Travelled with family
1 Apr 2024
Disliked: Amenities
I was surprised wity$150 deposit and the room smells a humidity, I think they need to stay sure the room smell better beds too . But staff friendly, quiet rooms, safe area Great parking.
**DO NOT STAY HERE**** Warning **** They will charge an incidental amount before checking in and tell you a reason they are keeping it. Hotel management is horrible and corporate does not care. Room is nasty, holes in sheets, fleas in pool area. Nothing works in weight room. My kids found a box of cigarettes and other used items from past guests. *****WARNING***** spend your money somewhere else because they will charge you a lot more when you check out. Read other similarly reviews . Check the BBB
The only nice thing about this stay was the gentleman who checked us in! He was super friendly. Other than that, the pool was disgusting, the workout room was broken, breakfast was incredibly small and had barely anything when we got up at 730.. our ac wasn’t cold. And the lady who worked at night… lots of attitude. Worst hotel stay we’ve ever had.
Marissa
Stayed 1 night in Mar 2024
2/10 Terrible
Tim
Travelled with family, Travelled with family and small children, Business traveller
I have nothing positive I can say about this hotel. First I had 2 choices for my room when I made reservation one had jetted bathtub and other didn't, that was only difference. I chose jetted and got regular tub. Getting off elevator on third floor you are greeted by black mold on ceiling. Hot tub jets didn't work and then heater didn't work. Ice machines not working. Overall condition and upkeep of property was terrible.
Courteous staff, room was clean, bed was comfy. The lobby lights were off at night so when in coming late after events it was a bit awkward and felt unsafe.
Serious need of repairs and cleaning. There was mold along the bathtub, a huge mold spot above the shower. Hot tub was broken, workout room was dirty, paint peeling around the windows and on and on. Plus, there was a $150 “incidentals” deposit. NEVER again.
The location of this hotel was in a very good area. There was also a roller rink next door that stayed open late, I got a chance to see adults skating and having a fun time.
Carl
Stayed 2 nights in Dec 2023
6/10 Okay
John
Travelled with family
14 Jan 2024
Liked: Room comfort
Disliked: Staff & service
The hotel was very dated but comfortable. Hot tub not working . They took up breakfast almost an hour early . Front desk argued with server but unsuccessful . Elderly mother in law traveling with us did not get breakfast . Would not stay here again.
We were in town for a good friends birthday. This hotel was booked for its proximity to the birthday dinner. The room overall was great. The pillows sucked. We usually bring our own pillows just in case, but did not this time. Otherwise, the room, and hotel overall, were great
Overall good except an issue with rude receptionist behavior on 12/26/23 evening. Location is good, clean hotel, quiet, safe and parking spaces are nore then enough to accommodate all guests. Over all satisfied 😌
My room was exceptionally spacious. The area was very nice & had a vast number of restaurants and shops in close proximity. The parking can be a bit limited during events at the hotel.
We were very please the staff was very nice. The hotel was clean the breakfast was good, fresh scramble eggs, sauce and potatoes it is nice other than just the regular Continental breakfast serve in other hotels.
We were please to see that this hotel still has the Bible in the rooms.
The WiFi signal was very poor and unreliable. I got disconnected and had to reconnect a lot of times. I find that very annoying and inconveniencing. The weightlifting equipment in the gym room was out of order. The NordicTrack cycling machine was not working properly. The indoor swimming pool is not climate controlled. So the water stays cold all the time. Wouldn't you think that it should be temperature regulated since it's an indoor pool? Nope, not at this hotel! They have a Jacuzzi next to the pool too, but the temperature control timer knob was not working. Wondering what else is not working properly at this hotel. And lastly, the water in the room 319 I was staying in was smelly. It had an unpleasant odor similar to an untreated water. It was disgusting that I had to bathe and rinse my mouth with it because I had no choice as I think switching to a different room wouldn't work, because it probably came from the same water source. I was definitely not impressed and wouldn't recommend it to anyone.
I called about hot tob, was told that it worked. I got there, only the jets worked, no heat. Had reservations for 2 days. Did not stay, checked out and went to other hotel. Lost the money for both nights, but it was worth it. Front desk person was very rude.
Stay was nice. Bed super comfortable, room nice and clean. Breakfast was that great to me but a lot of other people seemed to enjoy it. Overall, I would stay again.
Charged $120 for damaging towels…. Yes towels! Individual owner and would not credit back to our card on file. Comfort suites corporate even said ridiculous but could not credit back.
The room was not ckean. Sink stopped up. Comforter was dirty
shavesha
Stayed 4 nights in Nov 2023
8/10 Good
Verified traveller
Travelled with family
20 Nov 2023
Liked: Cleanliness, room comfort
An OK option in a pinch.
I wasn't aware that there was a $150 deposit but there was little at that point I could do. The fact that it would be refunded in "4-5 business days" is a bit frustrating because it's now something that I have to keep track of. Also, the breakfast was supposed to be up until 9am and when we went down there at about 8:35 a lot of the food had already been put away with just some yogurt left but we had to find some spoons. The coffee machine was also out of coffee beans so there was no coffee available either. All in all I would stay there again if I had to but not if I have other choices in the area.
On the bright side the air conditioner was very quiet and there was plenty of space in the room for all 5 people.
The staff that checked me in was very polite and nice. The room was spacious . Loved the pillows but the bed was very hard. All in all in was a good stay.