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Reviews of Comfort Suites near Westchase on Beltway 8

2.5 out of 5
Comfort Suites near Westchase on Beltway 8
7707 West Sam Houston Pkwy S, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 483 out of 1000 reviews" "
Rating 8 - Good. 213 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 143 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from SUNNY on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

6/10 Okay

syednazim

Bad management i complain aboud load speaker from my nigbor the lady in front desk dont help when ask her in morning she said the is no person in your nighbor its mean she is lazy and dont care about risidint
Stayed 2 nights in Apr 2024
Response from Sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 Excellent

Graciela, Lufkin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful
Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 Terrible

Zakaria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cut off water no call was made i need refund When water came back was brownish unsafe for showering I room was not cleaned i had to put request to do a day in advance . Guy at reception super rude he refused to take me in because reservation had Joseph and not youssef but same last name . They charged me 25 dollars for checking it bit over 11AM .. bedsheet had blood stain n matress has bug stain on right hand side .
Stayed 4 nights in Apr 2024
Response from Sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

8/10 Good

Nguyen-Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place was decent. Not 5 star nice but hey it was cheap enough. Would definitely stay here again although the breakfast leaves a lot to be desired.
Stayed 3 nights in Apr 2024
Response from Sunny on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old furniture, dirty, roaches
Stayed 3 nights in Mar 2024
Response from Sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

Alma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service. We were harassed about the amount of people in the room because we had 1 person visiting and said they were reviewing the camera and we had 6 people when it’s was 4 and 1 guest that left before 10pm. The room was disgusting. The pull out couch had blood stains and ripped everywhere and smelled horrible. Has no sheets on it and they provided no extra sheets. The room has a horrible mildew smell. The whole hotel starting from the parking lot was so dirty and gross.
Stayed 4 nights in Mar 2024
Response from FOM on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

CHRISTOPHER

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Sunny on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

4/10 Poor

Pachee, Corpus Christi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff service
Stayed 4 nights in Mar 2024
Response from Sunny on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 Terrible

Shalaman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse stay ever bugs & other people hair was on the bed room was dusty & musty carpet stinked
Stayed 3 nights in Mar 2024
Response from sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

Sheronda

Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

Sabastian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They overcharged you for room & keep your deposit after you tell them about an stain that was in the room before you checked in & basically it’s not worth it
Stayed 1 night in Feb 2024
Response from Sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 Excellent

Guangyong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! Thank you, Sunny- front desk, guest services.

6/10 Okay

Anniellyn

Travelled with family
It's not bad.
Stayed 2 nights in Feb 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

Nina

Stayed 1 night in Mar 2024
Response from Sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked because it's affordable
Stayed 2 nights in Mar 2024
Response from SUNNY on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

10/10 Excellent

Charlise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and respectful.
Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 Terrible

Nylah

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very horrible staff was rude!! House keeper never came to bring us towels they did want to give us another room or fix the problem with the bathroom, shower was broken so it flooded the bathroom. Do not go here!! I’m definitely calling corporate
Stayed 2 nights in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

8/10 Good

Natalie D

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
They cheap out on everything - no lids for the coffee cups so you don’t take a coffee to go. Not allowed to bring breakfast to your room. Couldn’t even get another coffee pod for in room machine.
Stayed 4 nights in Mar 2024
Response from sunny on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

4/10 Poor

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old and rundown, the service was poor, and the location was inconvenient and depressing.
Stayed 4 nights in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

tom

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting hotel.
Stayed 4 nights in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

4/10 Poor

hung

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife booked the place with my account for her and my daughter for a stay during a friend's wedding. When she is trying to check in after the wedding around 12:30am, she was told that because I was not there, she will not be able to check in even through the room is fully paid and she has the credit card that the room is booked under. I was on the phone with the Indian guy at the front desk and ask him what we need to do for my wife to check in, we were told that he will not do anything. I plead to him for reason, because it's late and how moral is it to turn my wife and young daughter away when we have paid for the room and planed to stay there. The whole time he just smirked and said he will not do anything. Later on, when on the phone with Expedia, I was told we only have to call Expedia and change the name on the reservation, 2 min job. The guy fully knows this and refuse to tell us. By this time, my wife has already left and had to find a new place to stay 1:30am in the morning with my daughter in tow. Shame on them if this is how they treat their guest, with the room already paid for. Instead of telling us how to solve the problem, he threaten to call the cop on my wife and daughter if they don't leave the property. Remember, this is with the room fully paid for and booked. Terrible place how they treated us, they put my wife and daughter in danger and robbed us our money. Let's hope karma comes around and they get what they deserve.
Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

Cody

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsanitary. Couch was disgusting wouldn’t even sit on it. Bad part of town. Would never stay here again.
Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Television NOT working. AC fan very noisy, NO hair dryer, NO trash bin, NO desk chair, No phone. Thank goodness! There's a bed.
Stayed 1 night in Mar 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

4/10 Poor

Budi, Abbeville

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Need maintenance and better staff
Stayed 1 night in Feb 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Lerica

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Hang

Stayed 1 night in Jan 2024
Response from SUNNY on 1 May 2024
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Jan 2024
Response from sunny on 7 Feb 2024
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! front desk, guest services

2/10 Terrible

Leslie

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Never staying here again.
When we checked in they didn't inform us that you had to request the room to be cleaned 24 hours in advance. We stayed 3 nights had to ask for towels, had to ask for toilet paper, and our trash was overflowing. The breakfast was toast, sweet cereal, or waffles. It was ridiculous how little they had and the staff was not courteous and couldn't have cared less if you had what you needed or if you were enjoying your stay. The hotel needed maintenance, but I guess if they couldn't get anyone to clean the rooms they certainly weren't going to pay to have something fixed. I wish I had thought to take a picture of the trash overflowing in our rooms, but I did take one of the signs in the elevator. Needless to say, we will not be returning to stay here when we return to Houston.
Stayed 3 nights in Jan 2024

6/10 Okay

Gordon

Travelled with group
Liked: Staff & service
Good location, but won't stay here again!
This location offered a weekday breakfast, but it was quite limited, juice machine was broken, no water available. The couch in our room was destroyed, it looked and smelled as if it had been outside and scratched by a bunch of cats.
Stayed 1 night in Jan 2024

2/10 Terrible

Marjorie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay
I was given room with big stain on floor. Requested a change and was given one with many stains on the floor. Was exhausted so spent the night after complaining and being promised cleaner room the next day. Spent the second night in the filthy room because they refused to honor their promise to move me the next day. There is no food for breakfast. Had to ask for hot water to make tea. One person told me there was no hot water. No fruits. Only thing put out were waffles, bread, cereal and yogurt.
Couch in the room
Dirty carpet
Stayed 2 nights in Jan 2024

8/10 Good

Todd, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 3 nights in Jan 2024

10/10 Excellent

Aidan

Stayed 2 nights in Jan 2024

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great would recommend this place
Stayed 2 nights in Jan 2024

2/10 Terrible

Thuan

Stayed 2 nights in Dec 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Bang

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good location, but hidden prices..
Good: location, cleanliness (visual), and the room was spacious BEWARE of check in process - the hotel tried to charge an extra $15/night/person for kids over 5 years old. This apparently happened with other customers too, please resolve this because it feels like price gouging after I prepay for everything and show up to check in and get asked to pay even more. Sofa was also worn out, see pictures
Stayed 3 nights in Dec 2023

2/10 Terrible

Loan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, I asked multiple times for towels. We had 4 ppl for our stay and requested extra towels on our reservation. When we got to our room we only got 3 sets. Bed, bathroom, and room was dirty. Desk was damaged. Curtain off tracks. We asked for room service and didn't receive any. They expected us to reuse our towels and we kept having to ask for toilet tissue because they gave us partial toilet rolls.
Stayed 2 nights in Dec 2023

6/10 Okay

Phuoc

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No bed sheet and blanket for the sofa bed. Bathroom has no cleaning products. Called front desk and waited a long time. I had to get down to the front desk to pick up. Room was next to the staff storage room and every time the door open and closed there’s a loud slamming sound. Other than that the room and hotel is nice quiet and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Quynh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

FAROUK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not book this hotel and need my money back. I was defrauded
Stayed 2 nights in Dec 2023

10/10 Excellent

Aracelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Janese

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs!!
I had BED BUGS!! I woke up 3am in the morning bc I was being bit. I pulled the sheets back and I had bed bugs crawling in the bed. I went to the front desk but they couldn’t get in touch with manager. She offered me another room. I went to the fro r desk the next day and they gave me the manager email. No urgency NOTHING! I’m traumatized and I have a back full of bed bug bites
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere
Stayed 2 nights in Dec 2023

2/10 Terrible

Hanh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities