100% Honest Review
I have stayed here a couple of times before this last stay and have never had any complaints. Rooms are always clean and kept. Service is great and there is no need for complaints. However, this past weekend was an exception. It was nearly 10pm by the time we got settled in our room because we had to switch 4 times. The first time was due to the fact that the entry ways carpet was soaked with water. The person on staff at that time was great though because prior to me complaining, he called my room to see if everything was okay which I greatly appreciated. The second I mentioned the problem he did not hesitate to allow me to switch rooms. When we did, the second room smelled of smoke so we immediately called down because we didn't want to get charge a fee. The room was more comfortable so we were going to just let it be but he said he would upgrade us to a suite for our troubles which once again was greatly appreciated. Unfortunately, we did not get to keep the suite because there was a problem with the breaker so we were moved into another room where we stayed the rest of the night. After that the only other complaint I had was the loud knocking that woke us up at 9am by the housekeepers. Even though we had an eventful night, I would still stay here again because I know I have had better experience since there and I also know that the staff tried their best to keep us comfortable. The manager in the morning even offered us a second night at a discount rate which was great.