Ratings based on 547 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boerne, TX

Business acceptability

Posted 04-Feb-2016
I have been staying at this hotel off and on for almost a year. It meets my needs and is comfortable for my purposes.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, great staff.

Posted 22-Jan-2016
The place is called Comfort inn BC it is soooooo comfortable!
Comment from Hotel Management
26-Jan-2016 by Monique, Hotel Management
Thank you for staying with us. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Regular user.

Posted 17-Jan-2016
Pros: It is convenient, clean, nd the staff is courteous, helpful and makes me feel welcome.
Cons: Sometimes the wi-fi is slow and the tv signal is lost.I would prefer that the easy chair was positioned so that it could be used to watch the tv.
The location is good for the use I make of it. The staff is always courteous and helpful. I feel welcome there. Sometimes the wi-fi is slow and the tv signal is lost. This last visit was only for one day so the issue regarding the wi-fi and tv weren't relevant. I plan to stay their again next week.
Comment from Hotel Management
19-Jan-2016 by Monique, Hotel Management
We are sorry for the inconvenience, we will do what we can to fix the problem. We would love to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2016
Breakfast was the best, staff members were polite friendly,
Comment from Hotel Management
18-Jan-2016 by Monique, Hotel Management
Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston tx

Close to our audition spot

Posted 16-Jan-2016
Very comfortable beds and breakfast was awesome..enjoyed the atmosphere and the surrounding area.
Comment from Hotel Management
18-Jan-2016 by Monique, Hotel Management
Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Great hotel during christmas stay

Posted 29-Dec-2015
Pros: Decent breakfast and wifi. Plenty of parking even when they were at full capacity. Got to hotel at 2am a few nights and had no problems finding a spot
Cons: TV/cable channel variety
Location: Galleria was close. Easy access to highways. Alot of good restaurants!
Very good deal and felt secure and safe. Will book again. Easy access with no traffic.
Comment from Hotel Management
29-Dec-2015 by Monique, Hotel Management
Thank you for staying with us.
1 out of 5
by A verified traveller from MS

Very bad experience

Posted 28-Dec-2015
I had two seperate bookings for two days. Two different room but same issues. Broken room and bathroom fittings, smell everywhere and sun-standard breakfast. Hot water was not available during the entire stay.
Comment from Hotel Management
05-Jan-2016 by Monique, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1 out of 5
by A verified traveller from MS

Horrible expirence

Posted 27-Dec-2015
Dirty room and bath room Strange smell everywhere. Trach bin was full. Broken room lock, broken bathroom fittings, broken room fittings, broken toilet seat. Rude staff. When we complaint about all these things not a word of sorry. After efforts we got another room but more or less same story Below average breakfast. Nothing good about this hotel Don't even think of staying in this hotel
Comment from Hotel Management
05-Jan-2016 by Monique, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from houston, Tx

Priced right

Posted 26-Dec-2015
2 minor draw backs. Hard to get into parking & hot water was slow to warm up. Other than those 2 complaints, are stay was great. King size bed was awesome and very comfortable.Service was great and the Continental breakfast was great. I would definitely stay here again.
Comment from Hotel Management
29-Dec-2015 by Monique/Administrative Assistant, Hotel Management
Thank you for staying with us. Please come again soon.
1 out of 5
by A verified traveller from f

There was no hot water I couldn't get in contact

Posted 22-Dec-2015
There was no hot water I couldn't get in contact with any staff member until the following day it was a horrible experience for the amount of money without taking a hot shower.
Comment from Hotel Management
29-Dec-2015 by Monique/Administrative Assistant, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.