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Reviews of Captain Inn & Suites

2.5 out of 5
Captain Inn & Suites
2901 Nasa Parkway, Seabrook, TX

Reviews

6.2
Rating 10 - Excellent. 169 out of 615 reviews" "
Rating 8 - Good. 113 out of 615 reviews" "
Rating 6 - Okay. 69 out of 615 reviews" "
Rating 4 - Poor. 78 out of 615 reviews" "
Rating 2 - Terrible. 186 out of 615 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lakimverly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is under renovation so I do give a pass but it smelled very strongly of paint….. it’s definitely not done with most of the renovations even in the rooms they are renting out, as windows were taped up with paper and paint tape…. Bug/roach was in tub when I did a room walk around, and room didn’t look like it had been cleaned from previous guests as cup marks were on tables and handprints were all over room…… we left and didn’t stay the night but hopefully they can get it together location is cool and has potential….
Stayed 1 night in Apr 2024

2/10 Terrible

Johnny, Cypress

Disliked: Cleanliness, amenities, property conditions & facilities
No curtains paper over the windows no hair dryer no cover on the iron and board no tissues no cable elevator was broken to get up to the second floor bed bugs will never stay there again ..
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Stayed 1 night in Mar 2024

6/10 Okay

SAMANTHA

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
So our room was on the 3rd floor becauae we got the roo With a jetted tub. That the jets didnt work. The eleveator was out the whole time also. There was no breakfast avaliable there was no maid service. There were no trash cans in our roo. At all. No curtains for the window. The bed only had a thin sheet and a light duvet that didn't really give off any warmth. The hotel is definitely under construction still. The indoor pool did not have a heater. The door on the property were always unlocked. The parking lot was great because it was small and if there wasnt painters tape ans paper on the windows i would have been able to see my vehicle. Half the switches in the room had no purpose. Housekeeping never came in ever for the 3 nights we were there. Its is a great location and with some more upgrades it would be awesome the pruce was great the non jetted bathtub was disappointing because that was half the reason we booked it. The whole hotel did smell like a mix of paint fumes and marijuana. I didnt feel a 100 percent safe but luckily my husband was with us and he is 6'5 so i felt ok but the first morning there was someone passed out down our hallway. For the most part if some more upgrades were done correctly we would come back.
Stayed 3 nights in Mar 2024

8/10 Good

Amanda

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool heater is broken. There is no where near the amenities as listed on here. No breakfast. The vending machine will charge double and then give you your money back within 15 min. They are currently transferring ownership this week. Maintenance guy is awesome!!! He also is the guy that cleans up the rooms. The staff here are minimal and don't take any crap from people getting unruly. I would definitely stay here on the staff's merit alone.
Stayed 5 nights in Jan 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. I came in for a funeral and was relieved to know they don't mind pets. It's an extra 15 bucks. The staff has been excellent and considering I work remotely I've decided to stay a few extra days.
Stayed 1 night in Jan 2024

6/10 Okay

Erik

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not what pic showed
Stayed 1 night in Jan 2024

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We loved the staff and the hotel. We had issue. There were several roaches in our room. We’d love to stay again but f that weren’t the case. A free night or one key cash credit to give them a second chance.
Stayed 1 night in Jan 2024

2/10 Terrible

caitlyn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn’t very clean but the lady in the office helped us to another room that was better
Stayed 1 night in Jan 2024

2/10 Terrible

Rhonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
visable bed bugs and roaches
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the owners gave up on this one!
Looks like they given up! Overpriced for what we received. Roaches everywhere never a person at the front desk. Hot tub leaked water constantly, being smoke free was totally nonexistent. Business center was full of furniture. No comforter on the bed. Bedding was old. Very dirty mirror were filthy. Lighting was out Old and run down Never Again!!
Stayed 2 nights in Dec 2023

6/10 Okay

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definetly not the best hotel. Carpets have stains through the whole place. Roaches everywhere. Had to switch rooms immediately cause the TV didn't work, and the room hadn't been cleaned. Second room was better. Only seen one roach in it.
Stayed 2 nights in Dec 2023

2/10 Terrible

HANNAH

Business traveller
Roaches climbing all over the place
Stayed 1 night in Dec 2023

8/10 Good

Sandra

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service
Roaches in the room, they were supposed to refund but never did
Stayed 1 night in Dec 2023

2/10 Terrible

Terri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach City
Stayed 1 night in Dec 2023

2/10 Terrible

Leebehn Ken

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There’s a lot of cockroaches inside the room and its not clean.
Stayed 3 nights in Nov 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing I like is the Jetted tub. Everything else was a disaster, a disappointment.
Stayed 2 nights in Dec 2023

2/10 Terrible

Shana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The photos on the ad are misleading as the dock pictures and building pictured is NOT this properly. This property is not on the water. Also, the bed, tv and furniture are super cheap and uncomfortable. Also, they have a severe cockroach and bug problem. Ot is basically a nasty property tat I drove out of my way to be here due to the false advertising on Expedia. I am extremely disappointed.
Stayed 1 night in Dec 2023

2/10 Terrible

Violeta

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel smells bad, not clean, elevator doesn’t work, roaches everywhere
Stayed 1 night in Nov 2023

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don’t stay here. It’s extremely run down, not taken care of, vandalized, and unsafe. My rooms lock was literally broken off my door, but no care was given. I walked in and immediately walked out and went to another hotel. They will not give me a refund either.
Stayed 1 night in Nov 2023

2/10 Terrible

Jesus

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Deanna

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no soap, only a foil pack of shampoo but had to use that to clean the jacuzzi tub. No bags for ice bucket, ice machine broken, elevator broken, sheets were dirty, about 7 different types of hair between sheets. Hair all over floor, sinks, tubs. ROACHES everywhere and very loud
Stayed 1 night in Nov 2023

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are updated, but beds are not new, or if they are, they're CHEAP. The rooms were NOT cleaned. There was a full cigarette ash and used razor cap on bathroom counter, plus running roaches when we went to turn on the lights. AND...there was literally a vibrator where the Bible should have been in the nightstand. The smoke detector was off and ther elevator is broken.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
NASTIEST PLACE IN SEABROOK
Super super super dirty. Sheets and towels had hair and boogers all over them. The room was full of roaches tons of them. Everything was just grimy and dirty. Bed was old squeaky and uncomfortable. The air conditioner was super loud and moldy, the room smelled old and moldy. No coffee. Nasty tub and toilet. Also very loud day and night in the hallways, at some point a man was screaming obscenities and threats from the lobby to other guests upstairs for an hour it was terrifying. I couldn't even stay the night I left. I want a refund.
Stayed 1 night in Sep 2023

2/10 Terrible

Lucas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went into room and initially found 1 roach dead. Wasnt a big feal we woke up and found 5 more roaches crawling around floor and on wall. The A/C didnt blow cool enough even set to 60°f We felt we were burning up/ muggy(humid) in our room. Our bath/shower and the jacuzzi tub even quickly had cold water pouring out of faucet after turning in hot water. Electrical wires could be seen sitting in the inside of the light fixtures along the hall. The stairwell reaked of mols/ cigarettes/ and ither substances. Theres even a swatstika on the wall between floor 1 & 2! Couldnt make complaints to front desk due to person not being available around time of checkout. Overall horrible experience and potentially will be seeking reimbursement from said hotel.
Stayed 1 night in Sep 2023

8/10 Good

Yuan

Stayed 1 night in Sep 2023

2/10 Terrible

Abdi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Martha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have roaches crawling around the walls,inside the toilets and inside tubs
Stayed 2 nights in Sep 2023

2/10 Terrible

Erin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
10 plus small german roaches upon entering the room. Walls, bathroom, bathrub, floors, etc. Extremely sticky floors. Dingy in general. We check out and requested refund immediately.
Stayed 1 night in Sep 2023

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired Elegance for Cheap
This place was beautiful back in its day. Today it appears to be struggling while in the process to find that same beauty again. Having said this, it’s a great place for the price. The rooms are Large and comfortable. The water pressure was spectacular. The woman who checked me in was gracious and accommodating. I couldn’t be happier with my decision to stay here. It ain’t the Ritz but it’s definitely a phenomenally cheap place to stay and in today’s economy, this really matters! My only complaint is that there was no coffee.
Stayed 1 night in Aug 2023

2/10 Terrible

tammy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The sheets where dirty, they used a curtain as a bedspread and there were roaches everywhere
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never checked in- no staff walked around for 20 minutes looking for someone, no furniture in lobby dirty towels thrown all over in hallway, roaches on walls. Left and checked into Holiday Inn down the street. I live in Seabrook and room was for a family member- very embarrassing! Place should be shut down. Seabrook is a nice community and thus property does not belong!
Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Shelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rhe hotel was in a great apot for where we were going. There waa roaches everywhere. They had to come connect the tv before we could watch. No staff on duty. Had to call number if needed anything. No elevator. Aweful!!!

4/10 Poor

Victoria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No personnel at the front desk the majority of our stay. Lobby restrooms...out of order. Elevator...out of order. Musty smell in halls, mildew in tubs and sinks. Room was clean and freshly mopped but it wasnt long before the little bigs started appearing. NOT bed bugs. Water bugs or something. Pool was shut down for 2 days of our 5 days to add shock...started middle of the day on a Sunday. We tolerated all the terrible things because we were there and no rental car. But no offer of compensation was offered for any of the hassles we had to endure.
Stayed 4 nights in Jul 2023

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach zMotel
We arrived at the room around 10:30 PM. The hallways are not air conditioned and it was 100 degrees outside. The elevator was broke so we tired luggage up 3 flights of stairs. YV in room did not work… we needed it on to drown the barking dog in the room next door. Guy came to look at TV , punched a button on the back… still didn’t work so he said to call the front desk after awhile and he would come back as he was in the middle of a big issue in another room. Went to take my makeup off and just try to make it through the night but saw 3 roaches in the bathroom when I turned on the light. Checked out at 11:00 PM 30 minutes after my arrival. Worst place I’ve ever see . Booked 3 nights and left at 11 pm and paid $200 to stay at Marriott courtyard.
Stayed 3 nights in Jul 2023

2/10 Terrible

Marcus

Stayed 1 night in Jul 2023

10/10 Excellent

Jolynn

Stayed 4 nights in Jul 2023

2/10 Terrible

Pamela, Anderson

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Roaches all over the room.
Stayed 1 night in Jul 2023

2/10 Terrible

william j

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
This place needs a good exterminator, there were tiny roaches walking around the room
Stayed 3 nights in Jul 2023

2/10 Terrible

Edgar

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service
The room was halfway clean the mini refrigerator was not working, the elevator was down and never got fix, ice machine on 2nd floor not working, no stuffing at front Desk very por service and no breakfast at all and there are cockroaches not recommended this place at all.
Stayed 2 nights in Jul 2023

4/10 Poor

Leonel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Yeimy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible condition, smelled like cigarettes everywhere!! The minute we opened our room there were like 10 roaches running around. Please just expend a little extra money somewhere else this place isn’t worth it.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
My boyfriend and myself showed up after 12am Saturday, I had already checked in around 8pm on Friday evening. I left the room key in his truck since we ubered there. We waited for at least 30-40 mins for someone to come to the front desk so we could get another room key. No one came. We saw someone who looked like he was apart of housekeeping but he just ran away and we never saw him again. So had to Uber back to our vehicle. Finally arrived at the hotel, first off the hotel had an extremely eerie feeling. There was blue paint on some of the doors. It looked as if they tried to paint over the peep hole. The door didn’t close by itself and just stayed open. My boyfriend and myself only used the restroom with the main room door open cause honestly I was completely scared out of my mind. I heard crying when we arrived with the room key. It stopped quickly once we opened the room door. Something is going on at that hotel. It is not safe at all.
Stayed 1 night in Jun 2023