Sports facility

Reviews of Best Western Plus Downtown Inn & Suites

3 out of 5
Best Western Plus Downtown Inn & Suites
915 W Dallas St, Houston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 740 out of 1009 reviews" "
Rating 8 - Good. 201 out of 1009 reviews" "
Rating 6 - Okay. 40 out of 1009 reviews" "
Rating 4 - Poor. 9 out of 1009 reviews" "
Rating 2 - Terrible. 19 out of 1009 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this location every time I come to Houston. Staff is always helpful and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Rose

Nice
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my husband, two kids, and myself stayed overnight here this week. Great breakfast options until 930 am. Pool was nice although heavy on the chemicals. staff was friendly and helpful. would def stay here again.
Stayed 1 night in May 2024
Response from Erica G.-GM on 10 May 2024
Thank you for making us your first choice for your family when visiting Houston. We appreciate you sharing your thoughts on our great breakfast and friendly team members. We hope you were able to enjoy the pool and please let us know if we can perfect it in anyway if it is not up standards. We hope you will come back again the next time your travels bring you to Houston.

10/10 Excellent

Marigaie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Erica G.-GM on 10 May 2024
Many thanks from our team for choosing our hotel and for your splendid review! We look forward to having you join us again soon

10/10 Excellent

Michael

Business traveller
Liked: Amenities, property conditions & facilities
My room was never cleaned the entire time i stayed at the hotel.
Stayed 3 nights in May 2024
Response from Erica G.-GM on 10 May 2024
Thank you for joining us and sharing your review. We are thankful for your 5-Star review despite our housekeeping team missing your room during your stay. My sincerest apologies that we missed you as we like to make sure all rooms are cleaned and tidy everyday. We hope that it won't keep you from coming back the next time your travels bring you to Houston.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good room.
Stayed 1 night in Apr 2024
Response from Erica G.-GM on 10 May 2024
Thank you for choosing us and providing your feedback on your room, it makes us happy that you enjoyed your stay. We hope you return again soon. Safe travels!!!

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Erica G.-GM on 10 May 2024
We appreciate you choosing us and thank you for your 5-star review! We are glad you chose us and we hope that you will come enjoy everything we have to offer and more again soon! Take care!!!

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not in the best neighborhood. They use the property as parking for the bar for $20 on the weekends. The coffee is terrible. Otherwise, everything was great. Rooms were clean and well stocked. Staff was super friendly. I was impressed.
Stayed 1 night in Apr 2024
Response from Erica G.-GM on 9 May 2024
Thank you for staying with us and sharing your review. We were honored to have you as our guest and we are glad you enjoyed our wonderful team, tidiness and in-room amenities. Guest's self-parking is always included in our rate and we do our best including additional security on the weekends to prevent anyone who is not a hotel guest in our parking lot. If you are solicitedfor paid parking or witness someone in our parking lot accepting cash for spaces, please let any team member know as this is against policy. We hope to see you again and look forward to welcoming you back.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 3 nights whilst visiting Houston, on a trip through Texas. The hotel was excellent overall. The location was perfect. It was just outside the CBD/ Downtown and when I say just, literally 100 metres, so it was out of the busy hustle, however we was able to walk everywhere with ease, whether it was Downtown or midtown. There’s lots of bars and restaurants within walking distance. The rooms were pretty good, some would say certain parts need modernisation, but it was absolutely fine. It was clean and tidy and had all the additional amenities you would want and they were refreshed daily by housekeeping. The free parking and breakfast was also a huge bonus and was good. You must save $20/30 per night that other hotels Downtown charge and the same for breakfast. Nice range of hot and cold food and drinks available. There’s also an employed security guard to look after the cars overnight. The staff were great and very helpful and were able to point us towards some local restaurants and bars to try out in midtown. The only area of improvement if I was to be picky was the pool/ spa area. The pool and spa needs to be cleaned better. There was a ring of grime/ dirt around the water line, which is simply because it isn’t scrubbed/ cleaned properly. Overall the hotel was great and was better than some the 5* hotel in New Orleans we stayed in prior.
Stayed 3 nights in Apr 2024
Response from Erica G.-GM on 9 May 2024
Wow! Thank you for staying with us. We are so glad that we were the perfect place for you and that you made the most of your stay from enjoying Downtown and Midtown to complimentary daily housekeeping service, parking and breakfast. We have definitely taken notes on how we can be even better and appreciate your feedback. Wishing you the best on your travels and hope you stay with us again on your next trip to Houston.

10/10 Excellent

latasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked better than the pictures
Stayed 2 nights in Apr 2024
Response from Erica G.-GM on 9 May 2024
Big thanks for choosing our hotel and taking the time to leave us a review. We are thankful to have had you join us, and look forward to welcoming you back soon. Please let us know if we can be of any help with a future reservation. Wishing you the BEST!

10/10 Excellent

Jose, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located to restaurants, access to main roads. The staff was extremely helpful and friendly. The rooms were spacious and clean. Overall, it was a wonderful experience.
Stayed 3 nights in Apr 2024
Response from Erica G.-GM on 9 May 2024
Thank you for joining us and taking the time to leave us a review of your room and wonderful experience! We are glad you enjoyed your stay and choosing from nearby restaurants and eateries in the Midtown District. Our friendly team is also happy to help with any recommendations, if needed. We hope to welcome you back soon.

10/10 Excellent

rosella

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great would come back again and recommend you guys to people also
Stayed 3 nights in Apr 2024
Response from Erica G.-GM on 9 May 2024
Thank you for staying with us. We take great pride in delivering great service and accommodations to all of our guests, so we appreciate your complimentary remarks and recommending us to future guests. It was a pleasure to have you and we hope you will visit us soon.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 2 nights in Apr 2024
Response from Erica G.-GM on 7 May 2024
We appreciate the opportunity to serve you and are thankful for you taking the time to share your feedback on our complimentary and great breakfast. I will be sure to share with our crew that you truly enjoyed! We look forward to having you join us again soon for another stay.

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & welcoming staff! Enjoyed the breakfast & cleanliness of the room!
Stayed 1 night in Apr 2024
Response from Erica G.-GM on 7 May 2024
Thank you for staying with us and taking the time to share a review on your visit. It is great to hear that you enjoyed our friendly team members, delicious breakfast and cleanliness. We look forward to having you back at our property in the near future!

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff is nice, breakfast is good, it should go until noon
Stayed 2 nights in Apr 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for joining us and for your review! We are glad that you liked everything we offered and the cleanliness! We work hard to make sure everything is just right because we have the BEST guests!! We look forward to welcoming you back.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the breakfast buffet had lots of variety. The pool was nice (but still cold in April) and the hot tub fantastic. Our room was very spacious and clean. The street of the hotel doesn't look the nicest, but only a couple of blocks from a nicer area. We got stuck trying to leave one afternoon because a parade nearby blocked off the main street heading towards the highway. It would have been helpful to have had some info posted in the hotel so we could have avoided that, but it is not really the hotel's responsibility. Super happy with our stay here!
Stayed 3 nights in Apr 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for coming to stay with us and for your kind compliments. It sounds like you made the most of our pool area and the wonderful things to do nearby. Our apologies we did not anticipate the parade being an issue for guests trying to enter the freeway. We are glad you chose us and were overall happy with your stay, we hope that you will come back to enjoy everything we have to offer and more again soon! Take care!!!

10/10 Excellent

soohee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel. Breakfast was good and delicious.
Stayed 2 nights in Apr 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for staying with us and for sharing your experience. We are glad liked the hotel including our breakfast buffet. Your recommendation is greatly appreciated and we look forward to seeing you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the large rooms. Breakfast was more than I expected. One of the better breakfast I’ve had lately when breakfast is offered. Friendly staff.
Stayed 1 night in Apr 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for posting your review. We take great pride in delivering friendly, professional service to everyone and very much appreciate you letting us know that our wonderful breakfast exceeded your expectations. Thank you for recommending us to future guests. It was a pleasure to have you and we hope you will visit us again soon.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of surrounding area. Liked the walkability of the area. Did not like the bathroom door not opening fully due to the interference of the smoke alarm. Just put in a regular door or move the smoke alarm. $20 for parking was rediculous.
Stayed 2 nights in Apr 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for staying with us and sharing your review. Unfortunately, I am afraid that your review is not specifically for our property because we agree paying for parking during your stay is ridiculous as it is included in our rate and we also agree that smoke alarms should not impede any guest room functions. Next time we hope that you will stay with us to enjoy all of the the BEST things we have to offer. Safe travels!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall vibe of the hotel and staff.
Stayed 1 night in Apr 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you, thank you for staying with us and sharing the detailed review of your experience. We are happy that you enjoyed our vibes. We work hard to keep our guests happy and we hope that you will come back to see us again soon. Safe travels!

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the breakfast was good
Stayed 4 nights in Apr 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for staying with us and sharing your review. We were honored to have you as our guest and we are glad you enjoyed our tidiness and breakfast. Please let any team member know on your next visit if there is something that should be addressed to make your stay a 5-Star visit. We hope to see you again and look forward to welcoming you back.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for joining us and taking the time to leave us a review! We are glad you enjoyed your stay and our team looks forward to seeing you again soon.

10/10 Excellent

Terina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for choosing us and sharing your experience. We hope you return here again soon. Safe travels!!!

10/10 Excellent

Lazaro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff at the front desk went above and beyond by recommending some fantastic restaurants. It was the perfect way to explore the local food scene!
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 4 Apr 2024
Thank you for adding us to your itinerary and for the feedback on your experience. We are thrilled that we provided the best accommodations and recommendations for you on your trip. It is such a huge compliment that you enjoyed your visit and our team is happy to have helped. We hope to see you again soon! Safe travels!

8/10 Good

Jose

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 7 May 2024
Thank you for joining us! We appreciate the opportunity to serve you and are thankful for you taking the time to share your experience with us. We hope that you will give us another try to provide you with the 5-Star stay all of our guests deserve!

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Room was clean and staff very nice.
Stayed 2 nights in Mar 2024
Response from Erica G.-GM on 2 Apr 2024
We appreciate you choosing us are thankful for your 5-star review! We are glad you chose us and we hope that you will come back again soon! Take care!!!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large room. Customer service was great and all of the staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Erica G.-GM on 2 Apr 2024
Thank you for coming to stay with us and for your kind compliments. We are glad you chose us and we hope that you will come enjoy everything we have to offer and more again soon!

10/10 Excellent

Andrew

Stayed 5 nights in Mar 2024
Response from Erica G.-GM on 7 May 2024
Thank you for staying with us and sharing your review! We appreciate you taking the time to share that your stay was 5 out of 5 and we will be sure to pass the review along to the rest of our team! We all look forward to welcoming you back the next time you are in the Downtown Houston area. Safe travels!

2/10 Terrible

Brooke

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The online photos and reviews of this hotel are misleading. It is in a dilapidated part of downtown and the hotel is in poor condition. Rooms are old, dirty and run down. The bathroom was disgusting with hair, dust and mystery stains. The bathtub did not drain well. This is a two star hotel at best. It was honestly gross and I couldn’t wait to get home and shower after my trip. The staff was very kind- the one redeeming part of my stay.
Response from Erica G.-GM on 28 Mar 2024
Thank you for staying with us and sharing your review. We are sorry that you did not experience the stay you were looking forward to in our historic and proud area of the city with Buffalo Bayou, Midtown and Montrose among the areas we enjoy being nestled between. We hope that you will accept our apologies regarding the condition of your restroom. Cleanliness is at the top of our priorities and your comments have brought extra attention to the rooms that are awaiting renovation as we also thank you for sharing with us that our tub was clogged. Our maintenance department was able to get it back in the best working condition, so we do not anticipate that issue for future guests. I understand that this visit was not the typical stay we receive feedback about and that you expected. Our team looks forward to welcoming you back for the stay you deserve.

10/10 Excellent

Wayne

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to the Sam Houston Park where we had an art show. Everything about our stay was wonderful. The woman who checked us in was Stephanie and she was amazing! Great customer service, friendly, and helpful. She made us feel right at home! The bed was cozy and the room was very clean. The breakfast was very good. The hotel was well appointed and nicely decorated. The pool was great. We will definitely stay here in the future!
Stayed 2 nights in Mar 2024
Response from Erica G.-GM on 28 Mar 2024
Thank you so much for choosing our hotel for the art show! We love being so close to the Sam Houston Park and the festivals on the Bayou. It was our honor to have had you as our guest and we are glad to have been such a wonderful selection for your trip from our clean rooms to our daily breakfast and the pool area. Sounds like you really made the most of your visit and we hope that you definitely stay here again in the future!

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location. It was near good restaurants. It's in a quiet neighborhood, not too far from downtown. Rooms and spacious and clean.
Stayed 2 nights in Mar 2024
Response from Erica G.-GM on 28 Mar 2024
Many thanks from our team for choosing our hotel and for your splendid review! We are glad to hear that you enjoyed our location with the fabulous restaurants and things to do nearby. We look forward to having you join us again soon. Safe travels!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 2 Apr 2024
Big thanks for choosing our hotel and taking the time to leave us a review. We are thankful to have had you join us, and we look forward to welcoming you back soon. Please let us know if we can be of any help with a future reservation. Wishing you the BEST!

10/10 Excellent

Xia

Liked: Amenities
best and beyond
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Big thanks for choosing our hotel and taking the time to leave us a review. We are thankful to have had you join us, and we look forward to welcoming you back soon. Please let us know if we can be of any help with a future reservation. Wishing you the BEST and BEYOND!

10/10 Excellent

Iratishe

Travelled with family
Liked: Amenities
Our first time at Best Western in Houston and we are surely going back. They have great service, clean rooms, and you get breakfast in the morning. Great place, great price and good location close to downtown Houston.
Stayed 2 nights in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Big thank you for staying with us and for sharing some of the highlights including our service, breakfast, great location and value. We hope you come back again the next time you are in the area. Safe travels!!!

10/10 Excellent

Yi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
It was our pleasure to have you as our guest and we are grateful for your great feedback. We hope to see you again soon. Safe travels!

6/10 Okay

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Erica G.-GM on 19 Apr 2024
Thank you for staying with us and sharing your review. Without detail, we can not comment on your experience and we are sorry that you did not have a 5-star stay. Please feel free to reach out to me directly if there is anything that you would like to share regarding your visit so we can work to correct our shortcomings for future guests. We hope that you will give us another chance the next time your travels bring you to Houston.

10/10 Excellent

Melanie Conger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 19 Apr 2024
Many thanks from our team for choosing our hotel and for your splendid review! We look forward to having you join us again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very respectful and helped me with my every need. Rooms and lobby were very clean and even let me stay in the pool after closing.
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Thank you for posting your review. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We appreciate your recommendation of us to future guests. It was a pleasure to have you and we hope you will visit us soon

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and the rooms were very clean. The breakfast was good with different options every day.
Stayed 4 nights in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Thank you for choosing our hotel and sharing your detailed review. It is nice to hear that we were able to meet all of your needs in hospitality, cleanliness and breakfast rotation. We work hard to keep our guests coming back so we hope it won't be too long until we see you again.

8/10 Good

vaibhav

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Thank you for choosing us and sharing your feedback. We hope that you will come back again soon so that we have another opportunity to provide you with a 5-Star stay. Safe travels!

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service
Safe Clean
Stayed 3 nights in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Thank you for making us your first choice when visiting Houston. We appreciate you sharing your thoughts on our security and clean rooms. We hope to see you again the next time your travels bring you to Houston.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE AND CLEAN
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Many thanks from our team for choosing our hotel and for your splendid review! We look forward to having you join us again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience very nice
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Thank you for staying with us and sharing your experience. It was our pleasure to provide you with a great stay. We look forward to welcoming you back soon. Safe travels!

10/10 Excellent

dona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Super friendly staff. Super clean facility
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 26 Mar 2024
Big thanks for choosing our hotel and taking the time to leave us a review. We are thankful to have had you join us and we look forward to welcoming you back soon. Please let us know if we can be of any help with a future reservation. Wishing you the BEST!

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room, great breakfast and friendly staff!
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 19 Mar 2024
Thank you for posting your review. We take great pride in delivering friendly, professional service to all our guests so we appreciate your complimentary remarks. We are happy you enjoyed the breakfast we offer. Thank you again for recommending us to future guests. It was a pleasure to have you as our guest, and we hope you will visit us soon.

10/10 Excellent

Reina, austin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and Great Staff.
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 19 Mar 2024
Thank you so much for choosing us and taking the time to write a review. It is our team's pleasure to provide a great atmosphere so that you can enjoy your stay, we hope it won't be too long until we see you again.

10/10 Excellent

Danette

Stayed 2 nights in Feb 2024
Response from Erica G.-GM on 28 Mar 2024
Thank you for coming to stay with us and for your kind review. We are glad you chose us and we hope that you will come enjoy everything we have to offer and more again soon. Wishing you a great day!

10/10 Excellent

chek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was friendly and knowledgeable.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

It was great!!
Stayed 1 night in Mar 2024
Response from Erica G.-GM on 19 Mar 2024
We appreciate you choosing us and thank you for your 5-star review! We are glad you chose us and we hope that you will come enjoy everything we have to offer and more again soon! Take care!!!

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good rates
Stayed 2 nights in Mar 2024
Response from Erica G.-GM on 19 Mar 2024
Thank you for adding us to your itinerary and for the feedback on your experience including the wonderful value we offer. We are thrilled that we provided the best accommodation for you on your trip; that is such a huge compliment and our team is happy to have helped. We hope to see you again soon! Safe travels!