All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 73 out of 330 reviews" "
10 - Excellent
73
Rating 8 - Good. 66 out of 330 reviews" "
8 - Good
66
Rating 6 - Okay. 56 out of 330 reviews" "
6 - Okay
56
Rating 4 - Poor. 42 out of 330 reviews" "
4 - Poor
42
Rating 2 - Terrible. 93 out of 330 reviews" "
2 - Terrible
93
6.2/10
Cleanliness
7.0/10
Staff & service
4.6/10
Amenities
5.8/10
Property conditions & facilities
4.6/10
Eco-friendliness
Reviews
2/10 Terrible
Timothy
Travelled with family, Travelled with pets, Travelled with partner
They scammed me and charged me and cancel my rooms after I paid. We had to leave and cancel our vacation I am suing this hotel and Expedia.
I will be expressing my opinions on all social media apps and on my national podcast!!
SCAM>> Shame on you...
Timothy
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Timothy, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6
I have stayed in some cheap hotels before, but have never felt the need to leave like I did with this one. The smell was the first thing I noticed. Strong urine odour in the room, so I checked the air conditioner/heater, and there was mould through it and it appeared that someone had peed in it. There were brown stains all over the wall including some spots of dried blood. There were clumps of hair on the floor as if someone had gotten a haircut but didn't sleep the edges. Many hairs in the sheets and I don't even want to think about how dirty the mattress cover was (I was too afraid to look at the mattress itself). We quickly left and went to another hotel nearby. The staff member at the front desk didn't even seem surprised. He had just arrived on shift to an empty front desk as apparently his colleague (who had checked us in) had just left before he arrived. He was nice enough but the person who checked us in barely said a word and walked away when we were trying to ask a question about having something delivered. I glanced into the room that was supposed to be the gym but it was just pieces of equipment scattered around with tape around them (not operational).
Would give less than 0 if it was possible.
Melisa
Response from Nancy Y. on 19 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
Staff is very unprofessional, and Rude and disrespectful
Aamina
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Aamina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
Muy mal, cucarachas por toda la habitación muertas. Mucho mal olor a cigarros y a sucio en los cuartos al punto q m hizo vomitar. Había caca de perro en el front desk y no la limpiaron jamás. No lo recomiendo el peor q m he hospedado en la vida
Helen
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Helen,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
Customer service is great. But the building is not very well taken care of. The pool was very nasty and green. The elevator smelled like urine. Found a used bar of soap in my room. Didnt stay the whole night.
Anthony
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Anthony,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
Begs crawling in refrigerator couldn’t put food inside bugs in tub
Kimberly
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Kimberly,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
The room was nasty bugs all over I need a key credit I spent money no sleep me or my child traffic in and out down halls loud music noise
Kimberly
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Kimberly,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
Had roach everywhere and staff said they couldn’t promise me that another room would not have roaches.
Nakeda
Stayed 7 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Nakeda,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
This place was horrible. I would never recommend it to my worst enemy. The first room they put me in smelt of dog pee then the second room smelt of cigarettes and musk. NEVER EVER will I stay in a place like this.
Stephanie
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Stephanie,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
First off, yes you get what you paid for. But this was beyond disgusting, the lobby and halls were smelly and dirty. The elevator had dried blood on the walls. When i got to my room, i found mold on the ceiling and in the shower, as well stains all over the sheets. I wanted to check out a day earlier than expected, and the front desk lady refused to give me a refund for the unused days.
Response from Brand Experience Team on 15 Nov 2023
Hi Jeremy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
Response from Brand Experience Team on 27 Sept 2023
Hi Christy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6
The website and Expedia listed free continental breakfast but it didn’t exist nor was there any ice machines. The stairs were blocked off and if the elevator was broken or not working if there was a fire, I would be in trouble!
This place absolutely stinks! Front desk never around, room service doesn’t do their Job!
Eduardo
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Eduardo,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
Las paredes, espejos,y muebles muy sucios los muebles los tuvimos que limpiar nosotros para poder poner nuestras cosas encima. El servicio igual pesimo ni saludo de bienvenida ni nada.
Maria
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6
The place was in extreme disrepair, dirty hallways, doors, walls, outside lot. Extremely underwhelmed, I would think Motel 6 would not want this facility associated with its brand.
Verified traveller
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 7 Sept 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
Response from Brand Experience Team on 23 Aug 2023
Hi Eugene,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6
The smell is bad, holes in the walls, no security lock on door and stains in the bathroom. This was a very bad stay and if was not so tired I would have left.
Carolyn
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Carolyn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
Where to start?
No working ice machine entire trip.
Roaches.
The luggage cart is a dollar general yellow shopping cart someone stole for the property.
I could go on
Robert
Stayed 3 nights in Aug 2023
Response from Nancy Y. on 18 Aug 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
2/10 Terrible
Alicia Leanne
Travelled with family, Travelled with family and small children
I truly do not understand how this place is not shut down. Minimal cleaning, everything is broken and they have not replaced. Cardboard covering windows, and the pool that looked clean and functional in the advertisement... yeah it works, but its green. As we were checking out, another customer was asking for clean towles and the lady at the counter told her to clean them in the coin laundry if she wanted clean towels because the lady who does the towels wasnt there today.
Alicia Leanne
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on 13 Jul 2023
Hi Alicia, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6
As soon as I walked into the hotel room and smell old and stinky, and then there was only one housekeeper, and I asked for some extra towels she said she couldn’t give me any and she was the only one I had to wash them. We had three people in a room and we’re going to get one towel per size and that’s it for three people. Also, the pool was brown and cannot be swimming in and homeless people hanging around the property and staff was very rude and the toilet kept having problems .DO NOT STAY HERE!!
Krystin
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
10/10 Excellent
EDWARD, SPRING
24 Jun 2023
EDWARD
Stayed 1 night in Jun 2023
2/10 Terrible
bryant
13 Jun 2023
bryant
Stayed 9 nights in May 2023
2/10 Terrible
Melissa
13 Jun 2023
Melissa
Stayed 2 nights in Jun 2023
2/10 Terrible
Crystal
Travelled with family, Travelled with pets
12 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I booked because of the swimming pool and it was closed
Crystal
Stayed 6 nights in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Crystal, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6
4/10 Poor
Dararosa
Travelled with family
23 May 2023
Room cleanliness is not clean. They never came and clean the room, I booked for 5 nights, they never came once to clean my room during those 5 nights. When I checked out, nobody was at the desk to properly check me out and when I rang the bell a few times, they came out like I was annoying them and point to the desk that I can drop the key there, never say thank you even when I checked in. Customer service is bad and room cleanliness is bad.
Dararosa
Stayed 5 nights in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Dararosa, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6
the staff was very rude and not good at communicating and the floors where very dirty
Lesley
Stayed 2 nights in May 2023
Response from Nancy Y. on 24 May 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
2/10 Terrible
Philip
Business traveller
30 Apr 2023
Disliked: Cleanliness, staff & service
Horrible, this place should be shut down by the state and federal government. Doors don’t close are open properly, tv remotes don’t work at all and staff could not help me. Ice machine broke down. Mental institution, I almost called the Houston police department, I heard a man on the floor above me beating another person or himself. Screaming 1:00 am horrifying. Put me in a room with broken glass dirty towel’s on the floor and then move me to an another room. I want my money back, Expedia. Com should not do business with this horrible place
Philip
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 10 May 2023
Hi Philip,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6
8/10 Good
Anabel
24 Apr 2023
Liked: Staff & service, room comfort
Anabel
Stayed 2 nights in Apr 2023
2/10 Terrible
Wilbert
13 Apr 2023
Disliked: Staff & service
I would not recommend anyone to stay at this hotel it sure is nasty inside the rooms look good in pics but Horrible in person
Wilbert
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 25 Apr 2023
Hi Wilbert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
I don’t like at all this Hotel it wasn’t the same as the photos it was bad neighborhoods and too many noise at night and also too many homeless there it wasn’t safe at all. Also I ask for an extra blanket and they said that doesn’t have anymore. I’m not coming again the areas was getos