Hounslow Heath Holidays from £112

Firstly, the property is not a hotel . We found it difficult to locate it . It is a small private apartment with 3 small bedrooms bed rooms and 1 common bathroom for all . As advertised during the booking , we could not find a lounge ( except for a ground floor living room ) or place to sit and relax , watch tv or enjoy a cup of coffee . There are no bar and restaurant as advertised. No swimming pool or playing place - as seen in the advertisement . There is a kitchen but it is not useful for the guest . Our booking was for 4 adults and 3 children and accordingly they offered as 3 bed rooms . When we reached to the property for check-in. It was not ready . The previous occupant had a pet and such required cleaning was not done . The property was smelling cigarette. We left the property for the cleaning to be done and returned in the night . To our surprise we found somebody sleeping on the ground floor . The building main door was opened . And our personal belongings were on the first floor - serious breach of security . We called Taj to explain the situation- but he was no helping , rather rude. He promised as an extra bed, we could not find it anywhere. The three beds were not enough to accommodate 7 members . I don’t know why you people accept this reservation when it was not suitable for a family . Somehow we Managed the night and checked out by 10.15 . How can you consider this property as a Hotel . This is my first experience with Hotel.com and it was terrible.

Great location and friendly staff. My only negative would be that there wasn’t much space to store your clothing

Could have been worse. Location is prime. Pillows were hard. Dental kit amenity really should a small tube of toothpaste. Staff should make sure safe works before new guests arrive. Glad that there was air conditioning.

A flawless experience. The location is ideal. You can easily connect to all parts of London, while still having a peaceful oasis to come back to at Miiro. The hotel is beautifully decorated, with every detail thoughtfully designed to immerse you in a chic London experience. The design concept is consistent throughout the property, creating a distinctive atmosphere — and the hotel smells absolutely wonderful. There are several inviting spaces to spend time in, whether you want to relax, work, have something to eat, or simply unwind after exploring the city. From the beautifully designed living room to the outdoor areas and lovely garden, The restaurant was another highlight, with dishes featuring genuinely impressive flavors. The bed was so comfortable and everything worked smoothly in the room. I had a charming balcony. Service throughout my stay was attentive, warm, and professional. The check-in experience was particularly good. I arrived much earlier than the standard check-in time, and the team kindly managed to accommodate an early check-in, which I greatly appreciated. Elicer was especially professional and attentive, and handled the entire experience exceptionally well. I stayed for four nights, and the buffet selection was exactly the same every morning, so a little more variety would have been appreciated. I was also surprised that, aside from the complimentary coffee and tea station, drinks such as cappuccinos and lattes came at an additional charge.