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Rating 10 - Excellent. 144 out of 800 reviews" "
10 - Excellent
144
Rating 8 - Good. 237 out of 800 reviews" "
8 - Good
237
Rating 6 - Okay. 204 out of 800 reviews" "
6 - Okay
204
Rating 4 - Poor. 129 out of 800 reviews" "
4 - Poor
129
Rating 2 - Terrible. 86 out of 800 reviews" "
2 - Terrible
86
7.2/10
Cleanliness
7.8/10
Staff & service
5.4/10
Amenities
6.2/10
Property conditions & facilities
Reviews
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children
Love the vintage feel, and location is great, but the view was great!
Verified traveller
Stayed 1 night in Mar 2020
Response from April B. on 13 Mar 2020
Thank you for staying with us. So glad you enjoyed your stay.
4/10 Poor
Verified traveller
11 Mar 2020
Disliked: Room comfort
Historic, but very dated
No rooms were ready when we arrived at 4PM (check in was at 2PM). We offered to do some shopping and get a bite to eat and then come back. The only room that they could clean had 2 twin beds, not double beds that I reserved. Found out that they only have about 30 rooms available as several floors are for private use. The room had an old CRT style small TV that got horrible reception. There is no place to put anything. No table, only 1 chair, not even a luggage stand. The bathroom had a commercial style toilet that flushed loudly. Tiny outdated shower. The closet had no light so you couldn't see anything if you used it as it was also in the dark entryway of the room. The window view was of a gutter and a wall. We had hoped that the proximity to the main street and the historic nature of the hotel would have been pluses, but the cons way outweighed the convenient location. Only good thing was the front desk person was very pleasant and she was obviously trying, but was limited by the minimal staff and clean rooms available. We will not stay here again, but will choose a better hotel with more updated amenities.
Verified traveller
Stayed 1 night in Mar 2020
Response from Front Desk on 12 Mar 2020
I apologize for the issues that you had while staying with us. I have spoken will all of my staff about the issues that you stated. Our hotel is a vintage hotel so therefore we do still have vintage furnishings. Again I do apologize.
8/10 Good
Kenley, McKinney, TX
Travelled with family
2 Mar 2020
Liked: Staff & service
Disliked: Amenities
This was mine and my husbands first time staying at this hotel. The front desk staff was super nice!! The room on the other hand was a little run down. The air conditioner/heater barely worked. The bathroom is super tiny. The bed was not all that great but we only stayed for the weekend. We were barely in our hotel anyways so I would probably stay again!
Kenley
Stayed 2 nights in Feb 2020
Response from Front Desk on 3 Mar 2020
Thank you for staying with us. We appreciate your feedback. I apologize about the rooms. We are going through renovations at this time.
4/10 Poor
Verified traveller
24 Feb 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Verified traveller
Stayed 2 nights in Feb 2020
Response from Front Desk on 25 Feb 2020
Thanks for staying with us. We appreciate your feedback
This hotel is beautiful. Clean. Everything was excellent. The night clerk Arron and Jennifer made the night fun. They are very knowledgeable about the history of the town. I highly recommended staying at park hotel. Hiking trails are 20 ft away. The night life attractions are when in walking distance. Very safe. Thank you Arron and Jennifer, you’re the best
Verified traveller
Stayed 1 night in Feb 2020
Response from A.B. on 24 Feb 2020
Thank you for staying with us. We are glad you enjoyed your trip. We look forward to seeing you again.
Building feels like history, that said your room should not feel like that; no microwave, no fridge, no flat screen tv, no phone in the room, ha a plug in the wall heater and a window unit ac. Blinds not curtains, not even a smoke detector i could see. The mattress, wow i could feel every spring on it.
Verified traveller
Stayed 1 night in Feb 2020
Response from front desk on 15 Feb 2020
Thank you for staying with us. The website CLEARLY states we are an antique hotel with NO modern ammenities.
Cool old building. Bathtub was not clean. Plenty of hair to go around. Room had a small lasko space heater running. Room never got over 63. WiFi was non existent. The room was very meemaw like and still had an old CRT Television that made a terrible noise. Dusty, dingy and in serious need of TLC.
ELtoro
Stayed 1 night in Feb 2020
Response from Front Desk on 9 Feb 2020
Thank you for staying with us. We appreciate your feedback. We apologize that you didn't like the room. The front desk staff could have upgraded you for free. Did you bring any of the issues that you had up to the front desk staff? We can't fix any issues that we are unaware of.
6/10 Okay
Verified traveller
6 Feb 2020
Liked: Cleanliness, staff & service
They need to invest in new beds. That is the only complaint I have.
Verified traveller
Stayed 1 night in Feb 2020
Response from Front Desk on 6 Feb 2020
Thank you for staying with us. We appreciate your feedback
8/10 Good
Gwen
1 Feb 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location
Convenient to down town. They desperately need to update this place.
Gwen
Stayed 2 nights in Jan 2020
Response from A.B. on 2 Feb 2020
Thank you for staying with us. We appreciate your feedback
It was super cute , I loved it. It has a great historic look, nice decor without looking too gaudy. My only complaint is the heating system , it was cold and the heater only put the room up to 58 overnight.
Verified traveller
Stayed 1 night in Jan 2020
Response from A.B on 2 Feb 2020
Thank you for staying with us. We appreciate your feedback.
8/10 Good
Jack
19 Jan 2020
Liked: Cleanliness, staff & service, room comfort
Bring your own blow dryer.
Jack
Stayed 1 night in Jan 2020
Response from F.D. on 20 Jan 2020
Thank you for staying with us. We appreciate your feedback. Blow dryers and irons are available at the front desk.
Loved the entrance area. Took you back in time. After that. Not good at all.
LocalGuest
Stayed 1 night in Dec 2019
Response from F.D. on 23 Dec 2019
Thank you for staying with us. We are a antique hotel and do not have any modern amenities. Sorry for any issues that you may have had while staying with us.
The hotel has no central heating. The space heater didn’t heat the room adequately. This was supposed to be our 4th wedding anniversary. This is a nightmare. Trying to restrain myself from going full drill instructor on the hotel staff and management.
Jason
Stayed 1 night in Dec 2019
Response from F.D. on 22 Dec 2019
I apologize for any issues that you had. Unfortunately we are an antique hotel and we don't have modern amenities. The front desk staff should have given you an extra heater if one was available or extra blankets if you needed them.
6/10 Okay
Verified traveller
Travelled with group
9 Dec 2019
Liked: Cleanliness, staff & service
Beautiful because of historical reasons. However I feel it could be updated to accommodate more modern features. Because of availability, we had a room with twin beds. The mattresses needed replacing. The room had only a small electric heater for warmth. There was a thin bedspread for cover and we had to ask for extra cover.
Verified traveller
Stayed 1 night in Dec 2019
Response from Front Desk on 9 Dec 2019
Thank you for staying with us. We appreciate your feedback. We are a vintage hotel so we do not have a lot of modern ammenities.
8/10 Good
Vini, Houston
3 Dec 2019
Liked: Cleanliness, staff & service
Overall my experience was good, the room was clean and I loved the shower, a lot of pressure and hot, nice deal!
Vini
Stayed 1 night in Nov 2019
Response from April on 3 Dec 2019
Thank you for staying with us. we appreciate your feedback.
8/10 Good
Verified traveller
1 Dec 2019
Verified traveller
Stayed 2 nights in Nov 2019
Response from Front Desk on 2 Dec 2019
Thank you for staying with us. We appreciate your feedback.
6/10 Okay
Verified traveller
13 Nov 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location near restaurants, bathhouses and national park. Old building with character. It was very cold outside, and the covers on the beds were thin quilts. There was no heat in the room, only a small space heater which was not adequate.
Verified traveller
Stayed 1 night in Nov 2019
Response from A.B. on 14 Nov 2019
Thank you for staying with us. We appreciate your feedback
We have stayed here several times and never had an experience like this one. Our room was so cold! It had a ceramic heater but was still cold. We were given extra blankets for the bed but that doesn't help when you shower. On Sunday morning there wasn't any hot water when I took a shower.
Gwen
Stayed 2 nights in Nov 2019
Response from A.B. on 11 Nov 2019
Thank you for staying with us. I do apologize about the hot water issue. I have told the owner that we need to turn the boiler up. Did my front desk staff not offer you an extra heater for your bathroom? I will speak with them. Again I do apologize. Thank you for your feedback.
8/10 Good
Frederick, Springfield, MO
Business traveller, Travelled with partner
9 Nov 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
Interesting old building for sure. Great location too. Terrible internet connection and cable television is virtually unwatchable.
Frederick
Stayed 3 nights in Nov 2019
Response from A.B. on 9 Nov 2019
Thank you for staying with us. I do apologize about the internet and the cable. We are upgrading a lot of our services. We appreciate your feedback.
6/10 Okay
Ernesto
Travelled with group
8 Nov 2019
Pricing is reasonable because the property is dated. Good location to walk the downtown, restaurants and attractions. Good deal if you maintain minimal expectations.
Ernesto
Stayed 2 nights in Nov 2019
Response from Front Desk on 8 Nov 2019
Thank you for staying with us. We appreciate your feedback.
No blankets even though it was 30 degrees. Only a small space heater that wouldn't heat above 62. Phone did not work on first two floors.Wifi did not work on our side of the hotel. TV remote did not work, so desk gave us a bag of remotes to try.None of them worked. We realize it is on the National Register of Historic Places and did not expect anything fancy, but at least the services they advertised could have actually worked.
Verified traveller
Stayed 1 night in Oct 2019
Response from A.B. General Manager on 7 Nov 2019
Thank you for staying with us. I apologize for any inconveniences that you may have had. My front desk staff should have given you extra blankets and should have programmed the remote to the t.v. for you! I apologize greatly that this did not happen and I have reprimanded the front desk staff about this. As far as the wifi issue goes we are in the process of doing upgrades and renovations and with the positioning of the mountains it does tend to block our signal. Again I do apologize greatly.
6/10 Okay
JJ, Houston
Travelled with family, Travelled with group
30 Oct 2019
Liked: Cleanliness, staff & service
The lobby was great! The room could use some updating!! The hot water handle in shower was broken! I didn’t report because we had checked in too late at night. I did report the next morning!!
JJ
Stayed 1 night in Oct 2019
Response from A.B. on 1 Nov 2019
I do apologize for any issues that you may have had while here. Did the front desk move you to a different room? We are in the process of upgrading our rooms. Thanks for staying with us
Staff was very friendly. Room was very clean. Would stay here again.
Verified traveller
Stayed 2 nights in Oct 2019
Response from A.B. on 27 Oct 2019
Thank you for staying with us. We are glad you enjoyed your stay.
6/10 Okay
Verified traveller
Travelled with group
24 Oct 2019
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I will not stay there again. This hotel is 100 but really needs some major improvements. There was hardly any parking, no counter space in bathroom, bad patching on walls, the deadbolt on the door did not work, the TV was tiny and the picture was horrible and in the hall with the elevator there was no light. The best thing about the place was the Italian restaurant attached. Oh and it was walking distance to downtown Hot Springs.
Verified traveller
Stayed 2 nights in Oct 2019
Response from A.B. on 24 Oct 2019
Thank you for staying with us. I am sorry for any inconvenience that you had during your stay. The owners are aware of the light issue by the elevator. The weekends are extremely busy so yes parking is limited. However we do have 3 adjoining parking lots. Not just the one beside the hotel. We have been upgrading our tv services and they just got completed yesterday. We are an antique hotel. Nothing modern about us. Again I do apologize for any inconvenience. Thanks for your feedback
6/10 Okay
Marilyn Sue
Travelled with group
23 Oct 2019
Disliked: Property conditions & facilities
Not so happy.
No internet connection. TV reception was terrible. Could definitely update the mattresses.
Marilyn Sue
Stayed 3 nights in Oct 2019
Response from A.B. on 24 Oct 2019
Thank you for staying with us. I do apologize for any inconvenience that our tv services being upgraded during your stay caused you. It has been brought to the owners attention about the wifi not working on a couple of our floors. He is working on this issue. Thanks for your feedback
8/10 Good
David, Ben Wheeler, TX
Travelled with partner
19 Oct 2019
Liked: Cleanliness, staff & service
Historical place with good rates, good beds, good water, great shower.
David
Stayed 3 nights in Oct 2019
Response from A.B. on 19 Oct 2019
Thank you for staying with us. We appreciate your feedback
8/10 Good
Ethan
11 Oct 2019
Ethan
Stayed 1 night in Oct 2019
8/10 Good
Jack
5 Oct 2019
Liked: Cleanliness, staff & service, room comfort
Jack
Stayed 1 night in Sep 2019
Response from A.B. on 5 Oct 2019
Thank you for staying with us. We appreciate your feedback.
4/10 Poor
Ady, Chicago
Travelled with family
4 Oct 2019
Disliked: Cleanliness, staff & service, amenities
Dirty they didn’t change the bed sheets , the TV was working not a very nice place at all.
Ady
Stayed 13 nights in Sep 2019
Response from Front Desk on 4 Oct 2019
I do apologize for any issues that you might have had while staying with us. Did you bring any issues up to the front desk? We can't fix issues if we are unaware. Thank you for your feedback.
10/10 Excellent
Verified traveller
29 Sept 2019
Liked: Cleanliness, staff & service
Staff was friendly and nice enjoyed my stay looking forward to tge next time.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Front Desk on 29 Sept 2019
Thank You, we are glad you enjoyed your stay and appreciate your feedback!
The stay was what we expected in that style of hotel. Older hotel but very comfortable beds and the restaurant was great.
Stephen
Stayed 2 nights in Sep 2019
Response from A.B. on 23 Sept 2019
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again.
4/10 Poor
Verified traveller
Travelled with partner
20 Sept 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel, noisy ac, tv bad reception. Very overpriced !
Verified traveller
Stayed 1 night in Sep 2019
Response from Front Desk on 20 Sept 2019
Thank you for staying with us. We are listed as an antique hotel. The tv stations are being upgraded therefore that is why you had bad reception and I do apologize for that. We are actually cheaper than any hotel in downtown.
6/10 Okay
Verified traveller
18 Sept 2019
Verified traveller
Stayed 2 nights in Sep 2019
Response from FRONT DESK on 20 Sept 2019
Thank you for staying with us. We appreciate your feedback
Thank You for your feedback! We are pleased to hear that you enjoyed your stay with us and I hope we will get to see you again soon. Have a great night.
8/10 Good
Verified traveller
4 Sept 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from A.B. on 5 Sept 2019
Thank yo for staying with us. We appreciate your feedback. We look forward to seeing you again.
6/10 Okay
Wallace
Travelled with family
3 Sept 2019
Liked: Property conditions & facilities
Wallace
Stayed 1 night in Jun 2019
Response from A.B. on 5 Sept 2019
Thank yo for staying with us. We appreciate your feedback. We look forward to seeing you again.
Enjoyed the hotel. Quaint room, great service, restaurant was excellent. In the city center.
Bryant
Stayed 1 night in Aug 2019
Response from A.B. on 3 Sept 2019
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again.
6/10 Okay
Barb
12 Aug 2019
Disliked: Room comfort
Barb
Stayed 1 night in Aug 2019
Response from F.D on 13 Aug 2019
Thank you for your feedback. We appreciate your business.
8/10 Good
Elizabeth
10 Aug 2019
Liked: Cleanliness, staff & service
Historic hotel for a great price
The staff is amazing. The location is perfect. No cold soda available for purchase only a vending machine with snacks. You can get a small bag of ice from the front desk. The only a/c is a window unit which kept the room very cool but the hallways were brutally muggy ! Overall, a good value for a one night stay.
Elizabeth
Stayed 1 night in Aug 2019
Response from A.B on 10 Aug 2019
Thank you for staying with us. We are glad you enjoyed your stay. We look forward to seeing you again.
Thank you for your feedback. We will address any issues directly.
6/10 Okay
Verified traveller
Travelled with partner
24 Jun 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Park hotel is in a great location. The property is almost 100 years old and looks it. The room was clean and everything worked. The staff was nice. They had coffee in the lobby in the morning. If you want fancy stay next door at the Arlington for 2-3 times as much.