Horton Bay

Very dirty and not comfortable in anyway

We had a great stay at Level. I think it’s a really good option for a longer trip, especially if you want more of an apartment-style setup and a convenient location. The staff was amazing from start to finish and truly made the stay stand out. Everyone was kind, helpful, and welcoming, and the service alone would make me come back. The location is also very convenient and worked well for getting around Chicago, especially if you don’t mind doing a bit of walking. For our family, I think it felt a little more geared toward professionals or longer stays than a traditional family hotel, but overall we had a very positive experience. If you’re staying in Chicago for more than a couple of nights and want something comfortable and convenient, I would definitely recommend it.

Service was poor - over a 10-day stay, my room was not made-up when I returned on some days (after 5 PM on two days and after 8 PM on another). I had to call the front desk and request housekeeping. The front desk was not particularly friendly. The room was fine, but next time I will look to stay elsewhere in Fulton Market.