Exterior

Reviews of Colonial 900 Motel

2 out of 5
Colonial 900 Motel
900 Old Hope Princeton Way, Hope, BC

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 86 reviews" "
Rating 8 - Good. 40 out of 86 reviews" "
Rating 6 - Okay. 16 out of 86 reviews" "
Rating 4 - Poor. 8 out of 86 reviews" "
Rating 2 - Terrible. 2 out of 86 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Got a room other than advertised. Was not offered a discount. Room wasn't entirely clean, spider webs on the floor around the bedside stand. Kitchenette with no toaster, oven/range was unplugged and would need $15 fee to reconnect power.
Stayed 1 night in Aug 2020
Response from the Owner on 4 Sept 2020
Thank you for your stay. We are sorry to hear your concerns. If our rooms did not meet your expectations, we sincerely apologise. As for the Oven range.. for the Future Reference, they are ALWAYS turned off until guests wish to use it by paying for them. We do that to make sure it is Fire Safe.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, clean motel!
Cute little motel surrounded by trees, nature, and a mountain view. The location is easy and convenient to both the main town area and Kawkawa Lake. Easy highway access too. Our room was clean, quiet, and we appreciated the air conditioning in the hot weather. There’s a couch, table, fridge, and coffee maker, which was helpful since a lot of restaurants were closed during the pandemic. Overall a really nice stay, the owner Simon was really friendly and we enjoyed chatting with him. Would definitely stay here again next time we are in Hope!
View from the front porch of our room
Stayed 2 nights in Jul 2020
Response from the Owner on 9 Aug 2020
My family and I do thank you very much indeed for your staying with us. We also appreciate your kind words about your experience and the quality of the motel. it was our pleasure to have you here as well WE look forward to seeing you again next time you are in town. take care and have a splendid summer!! Sincerely The Colonial 900 MOTEL Family

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
A bit elderly but effort to maintain has occurred. Project car in parking area is a negative. Parking is tight. Management is very conscientious.
Stayed 1 night in Jun 2020
Response from the Owner on 20 Jun 2020
Thank you very much for your review. We appreciate it very much. WE are going through a few changes and doing loads of Renovation projects. come and see us again next time. We are confident it will be much better!!

6/10 Okay

Colleen

Disliked: Staff & service
we were a bit frustrated that there was nobody on site during check in or check out. We were a bit early for the check in but still expected somebody to be there. Had to call a number and wait for someone to show up
Stayed 1 night in Feb 2020
Response from The Owner on 29 Feb 2020
Thank you. We are sorry to hear you have experienced a minor inconvenience due to early arrival. Although we did not create this situation willfully, We wish you had let us know before hand that you would arrive early. We could have avoided this had we been notified.

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Pleasant
Stayed 1 night in Feb 2020
Response from the Owner on 29 Feb 2020
Thank you very much indeed. we are delighted to hear you enjoyed your stay we look forward to seeing you again on your next trip to HOPE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from the Owner on 29 Feb 2020
Thank you very much.

8/10 Good

Ricky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Front Desk person and Check-In was awesome
Stayed 1 night in Feb 2020
Response from the Owner on 29 Feb 2020
Thank you so much we do appreciate your kind words. take care and we look forward to seeing you next time.

8/10 Good

Mel, Vancouver

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility but rooms are comfy and very clean. Manager/owner a pleasure to deal with.
Stayed 1 night in Feb 2020
Response from the Owner on 17 Feb 2020
Thank you for recognizing the good things about our motel. We are always doing our best to update the motel.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
A very nice small motel. A large room with leather Settee and chair. The bed was very comfortable. No kettle but used the coffee machine to make tea. Good location with a restaurant next door and a Home restaurant down the road. From here we drove along the Fraser Canyon and visited the Othello tunnels. Both a must see. Very good for what we paid. I would recommend
Stayed 1 night in Oct 2019
Response from the Owner on 12 Oct 2019
Thank you very much for the kind words. we are delighted to hear you enjoyed your stay.

6/10 Okay

C M

Disliked: Property conditions & facilities, room comfort
Hope(less?)
Stayed here whilst passing through Hope in way to Jasper from Vancouver. Changed rooms, as first suffered from leaky guttering over the door and lack of WiFi signal. Motel a bit tired, but owner very amenable. Not much to see or do in Hope. Would carry-on and stay further north next time.
Stayed 1 night in Oct 2019
Response from the Owner on 8 Oct 2019
Thank you for your words. the day you checked in, it was pouring if you recall. that is precisely the reason why water was over flowing. I disagree, respectfully, about nothing to do in Hope: It is all about timing. as you checked in on Monday evening when many of our local businesses take a day off also, it was a rainy day. we are sorry to hear we could not meet your standard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
quiet, clean motel right off Hwy. 5
This hotel is on par with the other hotels in Hope. It was clean and the bed was comfortable. It was very damp - there was condensation on the inside of the windows every morning, and the room smelled a little musty. Excellent restaurant right next door, hotel was quiet at night, service was good.
Stayed 2 nights in Sep 2019
Response from Owner on 6 Oct 2019
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2019
Response from the Owner on 23 Sept 2019
Thank you for your post stay review. we are happy to hear your stay was good and you had a wonderful sleep.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Friendly welcome. Comfortable room in a very convenient location
Stayed 1 night in Sep 2019
Response from the Owner on 23 Sept 2019
Thank you. We strive to provide our Guests with a Quality guest care. We strive to be a place for comfort and convenience. We are happy to hear you liked your stay.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Did not change beds fridges was so noise stove only one elements
Stayed 2 nights in Sep 2019
Response from The Owner on 16 Sept 2019
you had a Do-NOT Disturb sign on which is why We could not get into your room. Stove has 1 element and this was informed before the check in. You have agreed it was fine.

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The furniture was threadbare and worn. The suite has not been updated in years. Service was friendly and efficient and the room was quiet
Stayed 1 night in Aug 2019
Response from the Owner on 4 Sept 2019
you said we have not updated in years. We have been diligently upgrading and renovating the motel. We find it puzzling especially this is was the only stay you had .

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that is working hard to keep the property nice. There was a bit of garbage on the floor in the room when we arrived (candy wrappers in the corner) and we could hear our neighbors very clearly in the next room - that said they did have loud voices. Would stay here again.
Stayed 1 night in Jul 2019
Response from the Owner on 4 Aug 2019
Thank you for your candid and honest remarks. we do appreciate it and we will address it properly we hope to see you next time. take care and have a great summer.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from the Owner on 21 Jul 2019
thank you We are doing the best we can.

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean, check in was easy not much parking would be difficult for a big truck wi-fi was very slow over all a quant little place
Stayed 1 night in Jul 2019
Response from the Owner on 21 Jul 2019
thank you for your kind words.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from The Owner on 18 Jul 2019
thank you very much. we are happy to hear your had a great stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and clean facilities. Great location with the restaurant right next door
Stayed 1 night in Jul 2019
Response from the Owner on 18 Jul 2019
thank you very much. We appreciate you enjoyed our service and clean facilities. we hope you see you again on your next trip to HOPE

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from the Owner on 18 Jul 2019
thank you. We are delighted that you liked our motel.

6/10 Okay

Madalyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from the Owner on 10 Jul 2019
thank you. WE are glad you enjoyed your stay. we are continuously changing and trying to improve.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from the Owner on 10 Jul 2019
thank you. We are delighted to hear you loved your room.

6/10 Okay

Verified traveller

Liked: Cleanliness
I wanted to let the owner know,that I would be checking in late but the Expedia email service did not work.
Stayed 1 night in Jun 2019
Response from the Owner on 27 Jun 2019
Yes. I realized that as well. I do appreciated your prompt response. We hope to see you again. take care

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from the Owner on 27 Jun 2019
we have no record of this guest staying here. Please disregard. thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was comfortable and quiet. Would have enjoyed looking at the green space but it the remaining grass needed to be cut.
Stayed 1 night in May 2019
Response from The Owner on 9 Jun 2019
Thank you so much We are happy to hear you enjoyed your stay. See you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean. Close to other services like restaurants and coffee shops.
Stayed 1 night in May 2019
Response from the Owner on 9 Jun 2019
Thank you. Yes. it is our advantage that we are close to all the convenience such as Restaurants and Coffee shops within walking distance. We look forward to seeing you again in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from owner on 16 May 2019
thank you for staying with us. we hope you have a fabulous day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from the Owner on 20 Apr 2019
thank you. we are glad to hear you enjoyed your stay. happy easter and see you soon again in the future!!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
I didn’t like hearing the noise of living things scuttling about in the walls in the morning
Stayed 1 night in Apr 2019
Response from owner on 9 Apr 2019
we are not sure what this means?

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Booked online 30 minutes prior to arrival. Manager phoned to confirm conditions and arrival and then phoned again to determine if substitute rooms was OK. Desk clerk was expecting us and called us by name. Room had separated beds from sitting area, nice. Bathroom was small but serviceable. Cleanliness was good but general maintenance could be picked up a notch. For the money charged it was more than adequate. The restaurant next door was great for dinned but not open for breakfast. There were no other options within site but that was OK as brunch in Merritt.
Stayed 1 night in Oct 2018
Response from the Owner on 24 Oct 2018
thank you very much for your thoughtful review. we appreciate it indeed. we hope to see you again soon. take care.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from the owner on 10 Nov 2018
thank you. it is nice to know you enjoyed your stay. come and see us again in the future.

8/10 Good

Jay, Sacramento

Liked: Property conditions & facilities
Stayed 1 night in Sep 2018
Response from the owner on 15 Nov 2018
thank you for your kind assessment. we strive to offer our guests more comfortable lodging experience. take care

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest motel I've ever stayed it (and I've stayed a lot). Nice spacious room and good quality bed linen, towels etc. Not the usual cheap stuff. Very comfy bed and friendly staff. Nice restaurant next door to eat at too. Would stay there again.
Stayed 1 night in Sep 2018
Response from The Owner on 2 Oct 2018
Thank you very much. we are delighted to hear you enjoyed your stay it is rewarding to hear our guest being happy and satisfied

10/10 Excellent

Verified traveller

Liked: Cleanliness
Rooms nicer than expected. Exterior needs an update.
Stayed 1 night in Sep 2018
Response from the owner on 18 Nov 2018
thank you for your constructive feed back. we very much appreciate it. take care

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018
Response from the owner on 18 Nov 2018
thank you

6/10 Okay

Mark, Australia

Liked: Cleanliness
Ok but a little dated people hanging around outside at 2 in the morning talking and smoking ... not good for tired travelers
Stayed 1 night in Sep 2018
Response from The Owner on 8 Sept 2018
thank you. We appreciate your feed back. We are very sorry to hear that there were people who were inconsiderate and disrespectful who affected your overall stay in a negative way. We have and will continue to do our best to prevent these types of situations at our place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from The Owner on 8 Sept 2018
thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is obviously a well loved business. Sweet little motor inn, greenery all around, great views, quiet. A bit dated, but this should not deter from any part of your stay, except maybe your expectation of an updated bathroom. As the name promises, Colonial furnishings throughout!
Stayed 1 night in Aug 2018
Response from The Owner on 6 Sept 2018
Thank you very much for kind words. we are happy to hear you had a nice stay and appreciated our outdoor surroundings

4/10 Poor

G, Edmonton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was good. The office had the smell of mold as did the room. There were loose floor tiles in the bathroom which was because of the floor caving in hence the smell of mold. While in general the room was clean there were cobwebs on the ceiling and in the corners that had long dead insects in them. The cost to stay was $130 which was a last minute booking. At best this is a $70.00 dollar motel. The staff was friendly and helpful.
Stayed 1 night in Aug 2018
Response from The Owner on 28 Aug 2018
thank you. we will investigate the issues you had brought to our attention and make necessary changes and improvements

6/10 Okay

Gordon, Alberta

Disliked: Property conditions & facilities, room comfort
Very convenient location. The restaurant on virtually the same site is a real boon after a long journey.
Stayed 1 night in Aug 2018
Response from The Owner on 18 Aug 2018
thank you for recognizing the convenience aspect of our location and service. we are glad to hear you enjoyed your stay

8/10 Good

Shane, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
Good value for the area. Comfortable enough. Nice amenities. Place is a little outdated.
Stayed 1 night in Aug 2018
Response from The Owner on 8 Aug 2018
we appreciate your kind words. it is wonderful to know you appreciate our amenities. See you soon again!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from The Owner on 8 Aug 2018
thank you very much for your stay with us. we are delighted to hear your had a great stay see you next time and take care Colonial 900 Motel owner and the staff

8/10 Good

Katia, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No mountain view
Clean and welcoming. There were strange noises in the morning, but I suspect they were the local fauna just waking up. Just kind of disappointed there was no "mountain view" as Expedia had described it. The owner phoned me ahead of time to wish me a safe trip into Hope. Thought that was super nice of him :)
Stayed 1 night in Jun 2018
Response from The Owner on 5 Jul 2018
dear Katia if you look out the window, there is hope mountain right in front of the motel. Perhaps, it was over casting that day. thank you

8/10 Good

Maggie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to stop along the way. Well kept grounds and rooms. Friendly and efficient staff. Would stay here again.
Stayed 1 night in Jun 2018
Response from The Owner on 27 Jun 2018
thank you for kind words. it was our pleasure to serve you. we look forward to seeing you again in the future.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. Convenient to get on the highway in the morning.
Stayed 1 night in May 2018
Response from The Owner on 29 May 2018
thank you for your kind words. we are happy to hear you had a good stay. we look forward to seeing you again in the near future.

4/10 Poor

Al, Abbotsford

Liked: Cleanliness
Disliked: Staff & service
3.9???? NOT A CHANCE
The place was clean, but run down. The guy who checked us in was rude, abrupt, and condecending. Worst greeting at a hotel we have ever had. Due to the fact this was when we checked in, it tainted everything about the place after.
Stayed 1 night in May 2018
Response from The Owner on 31 May 2018
We are confused to hear about your experience When we saw you in the morning, you seemed very happy and satisfied. Nonetheless, we will take back step and find out what actually took place and go from there. the day you had left, other guests gave us positive feed back on my manager and the staff. thank you

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet and comfortable.
Very nice and quiet. Bed comfortable, room older but clean and comfortable. No microwave but had a fridge, coffee maker and hair dryer. Would definitely stay again
Response from The Owner on 16 May 2018
thank you for your kind review of your recent stay at our modest motel. we are delighted to hear you enjoyed your stay. In regard to Microwave, for the future reference, we do keep them behind the front desk area. we bring them to your room at request. See you next time!! Take care Colonial 900 Motel, Hope, BC

8/10 Good

John, North Vancouver, BC, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Plain, simple, clean, comfortable
It was nicer than we expected. The check-in was smooth. The room was very clean. Room service was excellent. We didn't expect much since the price was so good and we were pleasantly surprised.
Stayed 2 nights in Feb 2018
Response from owner on 17 Mar 2018
thank you very much for kid words we hope to see you next time you are in town take care

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Mattress could use replacing. Definitely a small queen. Great place to stay though.
Stayed 1 night in Feb 2018
Response from Owner on 19 Mar 2018
thank you although we are curious about small queen comment we have either 2 double beds or 1 Queen perhaps you have stayed in our 2 double bed unit?