On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of OUTRIGGER Waikiki Beach Resort

4 out of 5
OUTRIGGER Waikiki Beach Resort
2335 Kalakaua Ave, Honolulu, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1587 out of 2423 reviews" "
Rating 8 - Good. 517 out of 2423 reviews" "
Rating 6 - Okay. 198 out of 2423 reviews" "
Rating 4 - Poor. 76 out of 2423 reviews" "
Rating 2 - Terrible. 45 out of 2423 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical big city resort. Exactly what I expected when staying in Waikiki.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice centrally located property. Liked the way the room was set up (partial ocean view). All staff were so helpful and incredibley kind. Very accommodating!!
Stayed 8 nights in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel loved the beach access staff was very friendly and the rooms were very clean and modern
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 3 nights in Apr 2024

6/10 Okay

Maria, Baldwin Park

Travelled with group
Showerhead keep sliding down & water control difficult to stay one temperature, awkward room couldn't use or get to telephone or clock radio on side of bed, bathroom was extremely small, sliding door in bathroom kept getting stuck,
Stayed 5 nights in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Aloha Maria, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with some very insightful feedback, your time and consideration is sincerely appreciated. We would like to apologize if we have failed to surpass or even meet your expectations. Please be advised that we are in the middle of discussing property renovations/enhancements, expected to occur early within the next two years.With that being said have a great day and please join us once more in the near future as we would without doubt love another chance to host your for your next visit to Oahu soon and provide a better service next time around. Until next time, Mahalo!Warm Island Regards,Jose PerezFront Desk Supervisor

6/10 Okay

Gisela

Travelled with family
Liked: Staff & service, amenities
Facilites are old but they keep it clean. I wasn’t thrilled with all the extra charges.
Stayed 9 nights in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Aloha Gisela,Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. We would like to advise you that the property is expecting to undergo property renovations within the next two years. It's great to know that you found the property to be clean. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Jennifer Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the Outrigger Waikiki Beach. It never disappoints. A great value for the location and quality of property. It’s ideally situated in the heart of Waikiki. The pool is small but nice. This time we traveled with our 5 month old daughter. The crib we requested was in the room when we arrived and worked great. We spent extra for club access which included breakfast and happy hour drinks and snacks, none of which was spectacular but we would still do it again to save needing to find coffee and breakfast each day. Laundry on site was necessary with a baby and cost about $10/load to wash and dry. Overall we had a wonderful experience and will continue to choose this hotel whenever we return to Waikiki.
Stayed 6 nights in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Aloha Jennifer, Thank you providing the OUTRIGGER Waikiki Beach Resort with such kind and positive feedback, we sincerely appreciate all the time, thought and consideration you have inputted into this well written review. It's glad to know you enjoyed our property so much that you chose to return once more! It's awesome to know that you found the property value to be high. We are also glad to know that you would go ahead and purchase the exclusive voyager 47 club lounge access again.With that being said, have a great day and please join us once more in the near future as it would be our pleasure to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect at the Outrigger Beach Resort! Can’t wait to come back. Would highly recommend to anyone!
Stayed 6 nights in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Aloha Amy, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. It's great to know that you found everything on property to be perfect! Your recommendation is the greatest gift you can offer, thank you so much!Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Dewey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th stay at Outrigger Waikiki and did not disappoint. We booked a partial ocean view room but was given initially a first floor room with essentially no ocean view. Rowena was kind enough to move up to the 12th floor without charge. Was appreciated.
Stayed 8 nights in Apr 2024
Response from Front Desk Supervisor on 1 May 2024
Aloha Dewey, Thank you providing the OUTRIGGER Waikiki Beach Resort with such kind and positive feedback, we sincerely appreciate all the time, thought and consideration you have inputted into this well written review. Our guest loyalty means so much to us, thus to know that this is your 4th stay is truly so amazing!Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Deborah, Thunder Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Outrigger Waikiki Beach was wonderful. We were located in an area with access to satisfy all our needs. We also enjoyed excellent meals in the hotel dining room. I was also happy to find laundry facilities available at the hotel. I highly recommend enjoying a stay at this hotel.
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on 30 Apr 2024
Aloha Deborah,Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. It's awesome to know the property was conveniently located for you. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Gilma Fabiola Mazariegos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfec
Stayed 3 nights in Apr 2024
Response from Front Desk Supervisor on 29 Apr 2024
Aloha Gilma, Thank you for providing the OUTRIGGER Waikiki Beach Resort a perfect 5 out of 5 star rating. We sincerely appreciate your time and consideration. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Expensive, everything you do cost. 50 a day for parking . Resort fees and taxes
Stayed 6 nights in Apr 2024
Response from Front Desk Supervisor on 29 Apr 2024
Aloha Steve, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with some very insightful feedback, your time and consideration is sincerely appreciated. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Liz, Fullerton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Waikiki, direct access to the beach, great staff all around
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on 29 Apr 2024
Aloha Liz, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. It's awesome to know how great you found our property's location to be. We are also delighted to know fond you were about our staff. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Velda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 5 nights in Feb 2024
Response from Front Desk Supervisor on 29 Apr 2024
Aloha Velda, Thank you for providing the OUTRIGGER Waikiki Beach Resort a perfect 5 out of 5 star rating. We sincerely appreciate your time and consideration. We are also happy to know that you enjoyed the easy beach access. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the view from the room (worth the extra money), the friendly staff, great service, the blue note jazz club show, good food options. Some of the amenities are pricey, especially the valet and additional fees ($85 becomes $100 with fees) on the voyager 47.
Stayed 6 nights in Apr 2024
Response from Front Desk Supervisor on 29 Apr 2024
Aloha Laura, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. It's great to know that you loved the property as well as the view from your room! We are also delighted to know how much you enjoyed the quality of service provided by the hosts. With that being said, we hope you have a great day and want to inform you that we would love to host you again sometime soon as it would make us very happy to welcome you back to the OUTRIGGER Waikiki Beach Resort. Until next time, mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

4/10 Poor

Toni Marie, Murrieta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel fees not included in booking, original booked room was very small, old and damaged room furniture, bed was in poor condition, tv kept cutting out, poor service at Hula Grill, was on 15th floor and very loud. Not remotely comparable to Outrigger reef.
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on 29 Apr 2024
Aloha Toni Marie,Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with some very insightful feedback, your time and consideration is sincerely appreciated. We would like to apologize if we have failed to surpass or even meet your expectations. With that being said have a great day and please join us once more in the near future as we would without doubt love another chance to host your for your next visit to Oahu soon and provide a better service next time around. Until next time, Mahalo!Warm Island Regards,Jose PerezFront Desk Supervisor

8/10 Good

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very laud bar other than that convenient location, clean room
Stayed 7 nights in Apr 2024
Response from Front Desk Supervisor on 29 Apr 2024
Aloha Larissa, Thank you for providing the OUTRIGGER Waikiki Beach Resort a great 4 out of 5 star rating. We sincerely appreciate your time and consideration. It's awesome to know that the property was conveniently located for you. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to be right next to the beach as well as near a Main Street with many restaurant and shopping. Very walkable.
Stayed 5 nights in Apr 2024
Response from Front Desk Supervisor on 28 Apr 2024
Aloha Nadia, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. It's awesome to know how conveniently located the property was for you, being right on the beach as well as in the heart and center of Waikiki, there is always so much for our guests to do within such a short walking distance as you have just pointed out. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

David

Very nice
Stayed 7 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Aloha David, Thank you for providing the OUTRIGGER Waikiki Beach Resort a perfect 5 out of 5 star rating. We sincerely appreciate your time and consideration. It's great to know that you found everything to be nice. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Komsi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and dining facilities. Beachfront.
Stayed 7 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Aloha Komsi, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. We are so happy to know that you enjoyed the location of our property, their is always so much for our guests to do within such a short walking distance.Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

francisco, arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good treatment, very friendly and facilities for all kinds of food, shopping
Stayed 10 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Aloha Francisco,Thank you providing the OUTRIGGER Waikiki Beach Resort with such kind and positive feedback, we sincerely appreciate all the time, thought and consideration you have inputted into this well written review. It is awesome to know that you felt to be well-treated, truly brings us so much joy. Being right on the beach as well as in the heart and center of Waikiki, there is never a dull moment for our guests.With that being said, have a great day and please join us once more in the near future as it would be our pleasure to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

8/10 Good

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have rather park my car myself instead of valet
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Aloha Hubert, Thank you for providing the OUTRIGGER Waikiki Beach Resort a great 4 out of 5 star rating. We sincerely appreciate your time and consideration. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property!!!
Stayed 9 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Aloha Cassandra, Thank you for providing the OUTRIGGER Waikiki Beach Resort a perfect 5 out of 5 star rating. We sincerely appreciate your time and consideration. It is awesome to know how much you love our property!It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

8/10 Good

Cherylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, located in the prime area. Felt very safe and it was very clean. Unfortunately the check-in staff tried to upsell the room and the price changed 3 times. We stuck with an ocean view but next time, I would do an ocean front. If you don’t mind the busyness you will love this hotel.
Stayed 4 nights in Apr 2024
Response from Mae/ Front Desk Supervisor on 26 Apr 2024
Aloha Cherylyn,Thank you for choosing to stay at OUTRIGGER Waikiki Beach Hotel and for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during check-in. Your feedback is invaluable to us, and we appreciate the opportunity to improve our services.Please do not hesitate to contact us during your next visit so we can make arrangements to enhance your experience.We hope that despite the challenges, you had a pleasant stay with us. We eagerly anticipate the opportunity to welcome you back and provide you with an exceptional experience.Mahalo,Mae/ Front Desk Supervisor

10/10 Excellent

William Edward Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Aloha William,Thank you for providing the OUTRIGGER Waikiki Beach Resort a perfect 5 out of 5 star rating. We sincerely appreciate your time and consideration. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Adis

Travelled with group
Excellent job Guys.🙏🙏🙏
Stayed 5 nights in Apr 2024
Response from Rowena C - Guest Services Manager on 26 Apr 2024
Aloha Adis and thank you for taking the time in providing such positive feedback about your recent stay with us at the OUTRIGGER Waikiki Beach Resort. Mahalo Nui Loa for your wonderful compliments of our host and your 5-stars rating of our resort. Be assured that this feedback will be shared with our entire team. We hope to welcome you back in the near future. Warm Island Regards OUTRIGGER Waikiki Beach Resort

6/10 Okay

Llewellyn, CAMPBELL

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Rowena C - Guest Services Manager on 26 Apr 2024
Aloha and greetings from the Hawaiian Islands,We appreciate you taking the time in letting us know how your recent stay was with us. We hope you'd enjoyed your stay with us and on the beautiful island of Waikiki. Your review will be shared with all of our team members. We hope to welcome you back in the near future. Until next time, warm Island Regards from us all. OUTRIGGER Waikiki Beach Resort

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing and the staff is friendly and professional!
Stayed 3 nights in Apr 2024
Response from Rowena C - Guest Services Manager on 26 Apr 2024
Aloha Sylvia and thank you for taking the time in providing such positive feedback about your recent stay with us at the OUTRIGGER Waikiki Beach Resort. We are delighted to hear you enjoyed our beachfront resort location and friendly hosts. Mahalo Nui Loa for your 5-stars rating of our resort. Be assured that this feedback will be shared with our entire team. We hope to welcome you back in the near future. Warm Island Regards OUTRIGGER Waikiki Beach Resort

6/10 Okay

Alberto Eli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
$100 daily fee, for resort fee and parking. This is on top of the pricey room.
Stayed 9 nights in Apr 2024
Response from Front Desk Supervisor on 22 Apr 2024
Aloha Alberto, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with some very insightful feedback, your time and consideration is sincerely appreciated. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Nesrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming to Outrigger, they are the best and we always have a great time. Front ocean beach is a plus.
Stayed 3 nights in Apr 2024
Response from Front Desk Supervisor on 22 Apr 2024
Aloha Nesrine,Thank you providing the OUTRIGGER Waikiki Beach Resort with such kind and positive feedback, we sincerely appreciate all the time, thought and consideration you have inputted into this well written review. We are so glad to know that you love coming to the OUTRIGGER!Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our city view room still had a small view of the beach. There is a lot of street entertainment and night clubs nearby, so don't expect it to be quiet on any night. Easy walk to the beach and it's a central location so we never had to go far to find dining and shopping.
Stayed 6 nights in Apr 2024
Response from Front Desk Supervisor on 22 Apr 2024
Aloha Melanie, Thank you providing the OUTRIGGER Waikiki Beach Resort with such kind and positive feedback, we sincerely appreciate all the time, thought and consideration you have inputted into this well written review. We are very pleased to know that you enjoyed the property's location. With being in central Waikiki and on the beach, there is always something for our guests to do as you've already mentioned. With that being said, we hope you have a great day and want to inform you that we would love to host you again sometime soon as it would make us very happy to welcome you back to the OUTRIGGER Waikiki Beach Resort. Until next time, mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

GarryAnn Ann, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on 21 Apr 2024
Aloha Gary Ann, Thank you for providing the OUTRIGGER Waikiki Beach Resort a perfect 5 out of 5 star rating. We sincerely appreciate your time and consideration. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, food and beverage services were excellent. The location is perfect for beach and shopping.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 21 Apr 2024
Aloha Angela, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. We are very pleased in knowing that you were fond about our location. Being right on the beach as well as in the heart and center of Waikiki there is always so much for our guests to do whether it be experience some fine-dinning or having fun shopping in the many famous shopping centers.Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

8/10 Good

Christopher Paul Emmett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on 21 Apr 2024
Aloha Christopher, Thank you for providing the OUTRIGGER Waikiki Beach Resort a great 4 out of 5 star rating. We sincerely appreciate your time and consideration. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

6/10 Okay

Gregg

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Badly needs updating. Pool area not great. Smells of dumpster by pool
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 21 Apr 2024
Aloha Gregg, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with some very insightful feedback, your time and consideration is sincerely appreciated. We would like to apologize if we have failed to surpass or even meet your expectations. Please be advised that we are in the middle of discussing room and property enhancements/renovations to get in place early within these next two years. With that being said have a great day and please join us once more in the near future as we would without doubt love another chance to host your for your next visit to Oahu soon and provide a better service next time around. Until next time, Mahalo!Warm Island Regards,Jose PerezFront Desk Supervisor

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being right in the beach and having Duke’s and Hula Grill at our disposal. Would definitely return.
Stayed 6 nights in Mar 2024
Response from front desk supervisor on 20 Apr 2024
Aloha Amy, Thank you providing the OUTRIGGER Waikiki Beach Resort with such kind and positive feedback, we sincerely appreciate all the time, thought and consideration you have inputted into this well written review. It's great to see how much you enjoyed the property as well as our partnered concessions including Duke's Waikiki & the Hula Grill. They both offer so much to our guests with their stunning ocean-front dinning views and daily live entertainment, we are incredibly honored and thankful to have them on property. With that being said, have a great day and please join us once more in the near future as it would be our pleasure to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Ivan

Travelled with partner
Liked: Amenities
Beautiful property. Brilliant location. Excellent service. Would come back in a heartbeat!
Stayed 7 nights in Apr 2024
Response from front desk supervisor on 20 Apr 2024
Aloha Ivan, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. It's great to see how beautiful you found the property to be as well as its location. With being right on the beach as well as in the hear and center of Waikiki, there is always so much to do within such a short distance. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Catherine M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were wonderful
Stayed 9 nights in Apr 2024
Response from Mae/ Front Desk Supervisor on 19 Apr 2024
Aloha Mrs. Kelly,Thank you for your positive feedback. We are pleased to have provided good service during your stay and look forward to welcoming you back on your next visit.Mahalo,Mae/ Front Desk Supervisor

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Staff friendly. Location was perfect
Stayed 10 nights in Apr 2024
Response from Mae/ Front Desk Supervisor on 19 Apr 2024
Aloha Patricia,Thank you for your woderful review. We are glad that we were able to make your stay enjoyable. We hope to see you again on your next visit!Mahalo,Mae/ Front Desk Supervisor

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Apr 2024
Response from Mae/ Front Desk Supervisor on 19 Apr 2024
Aloha Jerry,Thank you for choosing OUTRIGGER Waikiki Beach Resort. We hope you enjoyed your stay. We hope to see you again on your next visit!Mahalo, Mae/ Front Desk Supervisor

10/10 Excellent

Jeris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from front desk supervisor on 20 Apr 2024
Aloha Jeris, Thank you for providing the OUTRIGGER Waikiki Beach Resort a perfect 5 out of 5-star rating. We sincerely appreciate your time and consideration. It appears as your time on our property was very much enjoyed, thus we would love to welcome you back to the OUTRIGGER Waikiki Beach Resort soon. Until next time, mahalo!Warm Island Regards, Jose Perez Front Desk Supervisor

8/10 Good

Charuphan, Seattle

Travelled with family and small children
If you want to be in a prime location with the band playing nightly from Duke's, as the sun sets and the moon reflects on the water.. the Outrigger beach front view room is your ticket!
Stayed 7 nights in Apr 2024
Response from Mae/ Front Desk Supervisor on 19 Apr 2024
Aloha Charuphan,Thank you for choosing to stay with us. We are delighted to hear that you had a pleasant stay. We feel fortunate to have the best location in Waikiki, and it's great to have Duke's in the building. We look forward to welcoming you back soon!Mae/ Front Desk Supervisor

10/10 Excellent

Tami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 days in January, was amazing!! From location, staff, cleanliness and friendliness!! Hope to be back someday!!!
Stayed 10 nights in Jan 2024
Response from Mae/ front Desk Supervisor on 19 Apr 2024
Aloha Tami, Thank you for choosing to stay with us. We are delighted to hear that you had an enjoyable experience. Our main objective is to ensure that our guests have a memorable stay with us.We look forward to welcoming you back on your next visit!Mae/ front Desk Supervisor

8/10 Good

Lilian, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well located. Easy access to the beach, shopping, restaurants, etc. our partial ocean view was okay. The view was beautiful, but the room itself is an old fancy. Our coffee maker didn’t work, even after they exchanged for another one. The person who brought the second coffee maker told me I wasn’t putting enough water in it which was not the case. I know how to use a Keurig. Anyway, overall it was a nice stay.
Stayed 5 nights in Apr 2024
Response from Mae/ Front Desk Supervisor on 19 Apr 2024
Aloha Lillian,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Despite this, we are glad to hear that overall, you enjoyed your stay. We hope to have the pleasure of hosting you again in the future!Mahalo,Mae/ Front Desk Supervisor

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in the middle of Waikiki. Had a great room. Dukes and Hula Grill had a variety of dishes and the buffet breakfast was very good. Had a memorable time. Hope to stay again
Stayed 4 nights in Apr 2024
Response from Rowena C - Guest Services Manager on 18 Apr 2024
Aloha Michael and thank you for taking the time in providing such positive feedback about your recent stay with us at the OUTRIGGER Waikiki Beach Resort. We are delighted to hear that your room was great and that you enjoyed our on-property concession restaurants Dukes and Hula Grill, as well as had a memorable time. Mahalo Nui Loa for your 5-stars rating of our resort. Be assured that this feedback will be shared with our entire team. We look forward to welcoming you back in the near future. Warm Island Regards OUTRIGGER Waikiki Beach Resort.

10/10 Excellent

Cal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right on the beach. Restaurants and bars were always packed and it was hard to get a table. Service was often slow
Stayed 6 nights in Apr 2024
Response from Rowena C - Guest Services Manager on 18 Apr 2024
Aloha Cal and thank you for taking the time in providing such positive feedback about your recent stay with us at the OUTRIGGER Waikiki Beach Resort. Mahalo Nui Loa for your wonderful compliments of our resort and your 5-stars rating. Be assured that this feedback will be shared with our entire team. We hope to welcome you back in the near future. Warm Island Regards OUTRIGGER Waikiki Beach Resort

6/10 Okay

Melanie

Travelled with family
Old
Stayed 6 nights in Apr 2024
Response from Rowena C - Guest Services Manager on 18 Apr 2024
Aloha Melanie and greetings from the Hawaiian Islands,We appreciate you taking the time in letting us know how your recent stay was with us. We appreciate your feedback. Your feedback will identify areas in need of improvement. This will be shared with all of our team members. Until next time, warm Island Regards from us all. OUTRIGGER Waikiki Beach Resort.

4/10 Poor

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not return or recommend, other better options nearby. First room we were put in was unacceptable and smelled like urine/smoke. Staff also seemed to be having a perpetual bad day unfortunately.
Stayed 4 nights in Apr 2024
Response from st on 17 Apr 2024
Aloha Trisha,Thank you for staying with us at the OUTRIGGER Waikiki Beach Resort. We appreciate you and your business. Thank you for taking the time to provide us with your feedback. We are very sorry for the experience you had and please accept our sincere apologies for the inconvenience. We will share your feedback with the team for improvement. We hope you give us another opportunity in your future visits. We promise we can do better.Mahalo Nui,So'o TanaArea Director of Front Service

10/10 Excellent

Suzanne M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is fantastic! From the valet crew, to the bell desk team, the front desk staff and housekeeping. Every person we encountered was friendly and helpful. The location is great. The rooms are well appointed. The restaurants are great and having a music venue on property was a nice treat! Will definitely be back!
Response from Front Desk Supervisor on 17 Apr 2024
Aloha Suzanne, On behalf of the OUTRIGGER Waikiki Beach Resort, I would like to personally thank you for taking the time to provide the property very amazing and insightful feedback. Your time and consideration is greatly appreciated and does not go unnoticed. It's fantastic to read how amazing you found our staff to be. It's also great to know how much you enjoyed the properties amenities such as the restaurants and rooms. With that being said, we hope you have a great day and want to inform you that we would love to host you again sometime soon as it would make us very happy to welcome you back to the OUTRIGGER Waikiki Beach Resort. Until next time, mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor

10/10 Excellent

Kaveh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s placed in the best location in Waikiki. The staffs are super friendly. They also let us use their pool and towel after we checked out. The only issue was it is a bit noisy even at 11th floor we had to close balcony door all the night.
Stayed 6 nights in Apr 2024
Response from Front Desk Supervisor on 17 Apr 2024
Aloha Kaveh, Thank you for setting some time aside to provide the OUTRIGGER Waikiki Beach Resort with such amazing and helpful feedback, we truly appreciate all your time and consideration. It brings us so much joy to hear that you found us to be the best location in all of Waikiki! Our staff will be so glad to hear your kinds words for their behalf's, they pride themselves over the superb aloha spirit they like to portray onto all of our guests. Please have a great day and know that we would be incredibly honored to assist you with your next visit to the beautiful island of Hawai’i in the near future. Until then, see you soon. Mahalo! Warm Island Regards, Jose Perez Front Desk Supervisor