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Stayed her for the first time but have been to the area multiple times. Didn’t realize that the Novotel was such a good place to stay - short overnight for the flight next day. Connected to the mall and 10mins to the HK airport it’s great. The room size was good for HK standards
It’s one of good choice if you need to transit a night in HK. Easy to get whatever you need near the hotel because the outlet is next to it.
Howe Tseng
Stayed 1 night in Mar 2024
10/10 Excellent
Alexander
Travelled with partner
23 Feb 2024
Liked: Amenities
The staff in this hotel are lovely, so helpful and courteous. The hotel location was great for airport, outlet shopping and Lantau, will definitely stay here again
Short overnight stay and everything was excellent from comfort to cleanliness to service. Shuttle service from Airport excellent too. Would definitely stay again.
We had an early flight. The hotel is close to the airport with free shuttle and attached to an outlet mall. We were also able to visit the Big Buddha, as the cable car was a short walk away.
Outdated and old. Room had an funky smell. Button on the lights are all worn out. Only good thing is close to MTR, staff is accomodating and close to the Citygate outlets.
Very nice view, friendly staffs, clean, but a few outlets were not working in the room, needed to call the staff to fix. Overall it’s a great stay.
Bingchu
Stayed 3 nights in Nov 2023
4/10 Poor
Raymond
Travelled with family
4 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Carpet dirty, stains around the bathtub, bed frame was damaged also the bed side lamp not working, no bottles water supply, until the 3rd day gave back 6 bottles, it’s so rare.
It’s a nice looking hotel & close to MTR easy to reach all locations.
check in was so smooth and fast, we got to checked in to our room before 3PM (which is great for Hong Kong standard), staffs were friendly (this is plus point!)
This is the first time I leave a message on this platform. And if photos are allowed to post, I would. It was a really really bad experience in terms of the dated room cleanliness not only goes to the stained on the desk which obviously hasn’t been wiped and gross. It’s dusty. Bedding is not fresh. Maybe it’s just me being sensitive. I have no idea. But the ac without a proper climate control adjustment with only high medium low setting and keep blowing air the whole time was a real no no for me. I should have left the last day and not staying there for the whole booking cause my body just not ok being in a highly drying environment and I regretted not leaving sooner even I booked for a three day reservation. I absolutely don’t recommend this for elderly to stay here. The worn out non plush no more carpet has a big white stain on it and I HAVE NO ONE SINGLE CLUE WHY THEY WOULD GIVE ME SUCH TERRIBLE ROOM. Only thanks to the concierge whose name is Jerry to help me w my luggage. I’m being really critical here maybe because I’ve stayed in the surrounding hotels like all of them cause I wanted to try different experience and this is a total waste of money.
Two extra annoying points are—no outlet converter provided for my computer but stated that i have to buy from the hotel instead, like what a GREAT hospitality right. AND the shuttle bus was emitting fume the whole time when passengers were waiting inside the car before the departure time. Can’t stand it personally. Nov2023
Great hotel in nice area, free airport shuttle bus, helpful and friendly staff.
Special mention for Junko in the premier lounge:,a kind friendly and very helpful lady who’s a credit to the hotel