Hofstetten bei Brienz Holidays from £551

The staff were very friendly, welcoming, and always willing to help, which was the best part of our stay. Unfortunately, the lack of air conditioning made this one of the most uncomfortable hotel stays I’ve had. We visited during a heat wave, and the room was unbearably hot, making it extremely difficult to sleep. Despite opening the windows, there was very little airflow, and the room remained uncomfortably warm throughout the night. I truly appreciate the kindness of the staff, but I would not recommend staying here during the summer unless the hotel installs air conditioning or clearly informs guests that rooms do not have it.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Our room was decently sized and the air conditioning was a big plus. Good location and friendly staff. The included breakfast buffet was excellent

The location of the hotel is great and very convenient for exploring the city. Unfortunately, my overall experience was disappointing. The biggest issue was the lack of air conditioning. My room remained around 80°F (27°C) throughout the day and never became comfortable, making it difficult to relax or get a good night’s sleep. I also was surprised that there were no self-service ironing or steaming facilities available, and guests had to pay for pressing services instead. I also found the staff to be rather cold and not especially welcoming or accommodating. When I asked for restaurant recommendations, I was only directed to an Italian restaurant affiliated with the hotel. After requesting additional suggestions, they were unwilling to offer any other options, which was disappointing given that there are many great restaurants in the area. Because of these issues, I ended up leaving earlier than planned and chose to eat at the airport instead. While the location is a definite advantage, the lack of comfort, limited guest amenities, and indifferent service made this stay fall well below my expectations.

We had the best room ever! Very spacious and the location is amazing, right on the ski hill. The spa is great and don't miss the very cozy bar with fireplace. The staff were excellent, very helpful getting us ski rentals and information. Loved this hotel, truly a wonderful place to stay!