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Reviews of WoodSpring Suites Hobbs

2.5 out of 5
WoodSpring Suites Hobbs
5100 N Lovington Hwy, Hobbs, NM

Reviews

6.8
Rating 10 - Excellent. 92 out of 315 reviews" "
Rating 8 - Good. 72 out of 315 reviews" "
Rating 6 - Okay. 55 out of 315 reviews" "
Rating 4 - Poor. 33 out of 315 reviews" "
Rating 2 - Terrible. 63 out of 315 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Travelled with family
👍
Stayed 1 night in Apr 2024
Response from Norman on 29 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Janice

Was my 1st visits & the bed was so comfortable.
Stayed 1 night in Apr 2024
Response from Norman on 29 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Miah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place! Our favorite hotel! It’s also conveniently pet friendly!
Stayed 1 night in Apr 2024
Response from Norman on 22 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 Good

Vicki, Cathlamet

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, with comfy bed and generous tub. Food within walking distance. My room was a mini-apartment with two-burner range and full sized fridge. Appropriate for long-term stay and reasonably priced.
Stayed 1 night in Apr 2024
Response from Norman on 22 Apr 2024
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Betty

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are good people took care of my family and me with no problems. And took care of my pets too. Would recommend them to family and friends
Stayed 2 nights in Mar 2024
Response from Norman on 1 Apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 Good

Rene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like that they don’t have bath soap, hair shampoo and conditioner
Stayed 1 night in Mar 2024
Response from Norman on 19 Mar 2024
Thank you for taking the time to leave a 4-star review! We do provide these items for our guests in every room. The hotel just reopened, and I apologize that your room had these items missing. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Norman on 19 Mar 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right

2/10 Terrible

Jo Ann, Lytle

Business traveller
The hotel was closed. The audacity of the WoodSprings advertising their accommodations and accepting my money is unethical. I took pictures as proof. There were no cars in the parking lot and the closed sign on the door. Expedia and a Wood Springs representative stated that the hotel was open. The WoodSprings rep also indicated that everyone was out and would be back after sightseeing. It was 10 pm. I did not find a hotel until midnight and most hotels were booked. I am so glad I took pictures as proof.
Stayed 2 nights in Jan 2023
Response from A. Norman on 23 Jan 2023
Thank you for your recent review. I sincerely apologize that you were not notified of the temporary closure due to pipe breakage. Please accept our apology for the aggravation and inconveniences that you endured. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide your lodging accommodations once we have reopened.

2/10 Terrible

Brett

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Dec 2022
Response from WoodSpring Suites Hobbs on 29 Dec 2022
Sorry for your experience in our hotel. We will share your valuable feedback with our staff to ensure we provide the best service possible. Thank you for your review. The Management Team

2/10 Terrible

armando

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The after-hours staff is very unprofessional. The front desk was closed, and no one was behind the desk. I called the after-hours number, and I waited about 30-35 min for the front desk attendant to get back to the desk, then issue me my key card. I never saw anyone else working the front desk. The elevator, and entrance of the elevator had trash laying around. Then the next day I went to work, and when I returned (12 hours later) the trash was still there. I asked another tenant if they had similar experience, and they agreed.
Stayed 2 nights in Dec 2022
Response from WoodSpring Suites Hobbs on 10 Dec 2022
We apologize for your experience. We will addressed with the staff. Your feedback is valuable to us. Thank you!The Management Team

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from WoodSpring Suites Hobbs on 10 Dec 2022
Thank you for your review.

6/10 Okay

Michele, Bloomfield

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had to wait 15 min for front desk, gave us a smoking room. Had to wait another 15 min for front desk to change.
Stayed 1 night in Sep 2022
Response from WoodSpring Suites Hobbs on 20 Sept 2022
Sorry to hear that. We will share your feedback with our team. Respectfully. Management Team

2/10 Terrible

Dominick

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have my room
Stayed 1 night in Jul 2022
Response from WoodSpring Suites Hobbs on 31 Aug 2022
Thank you for your feedback. Your feedback will be share with the team to ensure we continue growing. Best, Management team.

2/10 Terrible

Ann

Disliked: Staff & service
Stayed 2 nights in Jul 2022
Response from The WoodSpring Suites Hobbs Team on 10 Aug 2022
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Please let us know how we can do better next time and we hope to see you again soon!

2/10 Terrible

Yolanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Try to check in about 830:pm and nobody was there for me to check in I had to go look for another hotel
Stayed 2 nights in Jul 2022
Response from WoodSpring Suites Hobbs on 31 Aug 2022
Thank you for your feedback.

2/10 Terrible

Tamara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen area was unclean. Met at door by a young lady who wanted to use my phone to call her friends dad upstairs. Couple fighting in parking lot. No ice machine. Beds were basically full sized cots. Upon arrival smoke alarm was going off and when the clerk finally arrived to register us she said “oh someone is smoking in a no smoking room”. Entire property (including elevator) reeked of stale cigarettes and freshly smoked weed. Would never recommend and would have left but was absolutely the last room available in Hobbs.
Stayed 2 nights in May 2022

4/10 Poor

Gordon

Disliked: Cleanliness, staff & service, amenities
Property mng says my room is 58.00, gave me a copy for proof and you charged me 76.00
Stayed 1 night in May 2022

2/10 Terrible

Juan E

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

4/10 Poor

Jared

I was charged twice for this stay.
Stayed 1 night in Apr 2022

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Beatriz

Travelled with group
Liked: Cleanliness, staff & service
Quick get away
I was able to easily find the facility. The check-in process was easy but my room wasn't ready-this was totally okay since I arrived prior to the check-in time. The only comment I have is that I was given a paper to sign that I did not have a pet with me, however, late the same night, I could hear the unmistakable bark of a dog-the front office was closed and it seemed to me that the residents were aware of this and were taking advantage of the situation. There were loud people entering/exiting the building until very late at night and the early-morning process for people to leave (many of the rooms were booked by construction workers assigned to work nearby) was disheartening - there were no "quiet" hours enforced prior to 8am - so from 5-6am, lots of loud noises, making early morning not a good time to sleep until at least 7:30 a.m.
Stayed 1 night in Dec 2021

10/10 Excellent

Wallace

Stayed 2 nights in Dec 2021

2/10 Terrible

Randi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was bad
Stayed 1 night in Dec 2021

2/10 Terrible

Hailey

Stayed 1 night in Oct 2021

10/10 Excellent

Ann

Stayed 1 night in Sep 2021
Response from General Manager on 12 Oct 2021
Thank you for choosing WoodSprings Suites Hobbs

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from General Manager on 12 Oct 2021
Thank you for choosing WoodSpring Suites Hobbs

10/10 Excellent

Ann

Business traveller
Liked: Property conditions & facilities, room comfort
My stay
Waited 20 minutes after calling the after hours phone to get checked in. When I got to the room it looked like someone had just left the bed was messed up.. but I managed
Stayed 1 night in Sep 2021
Response from General Manager on 16 Sept 2021
We apologize and we are currently correcting this issue.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The male check in assistant was quite present to deal with, and was helpful in all necessary requests.
Stayed 2 nights in Aug 2021
Response from General Manager on 27 Aug 2021
Thank you for choosing WoodSpring Hobbs.

10/10 Excellent

Dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
The gentleman who checked me in after midnight, should be in management. He gave me great service and helped me feel more comfortable being in an area im not familiar with. By far the best service i recieved from a hotel ever.
Stayed 1 night in Aug 2021
Response from General Manager on 9 Aug 2021
We appreciate your feedback and I have shared this my staff. Thank you for choosing WoodSpring Suites Hobbs.

4/10 Poor

DOMONIC

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2021
Response from General Manager on 20 Jul 2021
I apologize and we currently addressing this issue.

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
I love this place I stay here every time I can.. staff is wonderful rooms are clean and comfortable property is well taken care of and the management is very professional..
Stayed 2 nights in Jun 2021
Response from General Manager on 17 Jun 2021
Thank you.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I get there and the office staff is no where to be found. 15 min later after calling the front dead and no one answering I get told to use a phone behind me. Gentlemen stated he was in the restroom. Really still took sometime to get up front. Got my keys went to the room bed was really small and couch had stains on them. Hall ways smelt like smoke. Kids knocking on doors down the hallway. Called front desk for extra pillows no answer went down stairs. Office closed already machine said they close at 10pm it was only 5:45. The list goes on. If I really wasn’t tired and needed a place to stay I would of got up and took my losses and drove back home.
Stayed 1 night in Apr 2021
Response from General Manager on 4 May 2021
I apologize and we are addressing this issue.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from General Manager on 7 Mar 2021
Thank you.

4/10 Poor

Gregorio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from General Manager on 2 Feb 2021
I apologize and we are currently addressing this issue.

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was gladly surprised that rooms had small kitchenette . Rooms are spacious and well distributed
Stayed 1 night in Dec 2020
Response from General Manager on 30 Jan 2021
Thank you. Please share with your friends and family members.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
They need to clean the property daily. Stairways, door handles, floors.
Stayed 7 nights in Jul 2020

4/10 Poor

Arthur

Business traveller
Disliked: Cleanliness, staff & service, room comfort
I booked two weeks before seeing the place, it looked like a college dorm in the room, the beds were not very comfy but i figured the oroce was right. My mistake, tbere was constantky dog poop on the walk ways and in the gravel outside, ciggerette buts in hallways and elevator, the place was never cleaned. The two weeks i was there no housekeeping they clean only evry two weeks which is too long, I think a little better care of general areas and cleanliness this woukd be a good place but some changes need made
Stayed 12 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

2/10 Terrible

Benjamin

Liked: Cleanliness
Disliked: Room comfort
Barracks Life
The room was like staying in a barracks. The bed was the most uncomfortable bed I have ever slept in. This hotel is set up for oil field workers. Would not suggest for family or just passing through.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Beronica

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good
Stayed 1 night in Apr 2020

10/10 Excellent

Drew

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Drew

Business traveller
Liked: Cleanliness, room comfort
Nice enough
Nice place. Just stayed a couple of nights. The only odd thing is they only occupy the front desk from 9am to almost 6pm. Any time other then that you have a number to call if you need anything.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Great place to be. Clean and good service from the staff.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Jonathan

Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020