Search Hotels Near Hilton Vineyards at The Vines, Charlotte

"I’ll start by saying the staff was absolutely phenomenal. In particular Tabitha, who was extremely helpful and did her best to manage our concerns. The breakfast had a good spread (breads, muffins, yogurts, pancakes, waffle maker, sausage, bacon, eggs, potatoes, juices, etc) and well stocked throughout the morning. And the price was absolutely right. But that low price came at a hefty cost of overall hotel condition. It is in desperate need of a major overhaul. Not just the drab browns and old carpet, but the condition of the furniture, the stairs, the ice maker, the overall property itself. It’s just old and it shows. But the worst factor was the smell. Our first room smelled really musty/wet and we considered complaining, but then we found that the refrigerator didn’t work. We need that for toddler’s milk. So we asked to switch which the staff helped accommodate. But the second room smelled even worst (I’d say smelly feet) and based on the smell down the hallway every room was going to smell the same. So we opted to keep the first room, worked with the staff to get the fridge operating (again, thank you, Tabitha, for all your help!) and literally bought a can of febreeze and bombed the room. It helped, even if a placebo effect. Overall I wished I had spent a little more. If you’re passing through and need a place to crash and want a good breakfast, it’ll pass. If it’s part of a vacation, look elsewhere. "

"Great stay as always!"

"The breakfast was dirty when we arrived at 1pm. The stag at the desk was not warm and inviting. But the manager was good. When we return from being out the front desk staff was on their phone an did joe say hello A"

"Enjoy the stay breakfast was good "

"Arrived at 1:15pm and was told my room was ready but to get in it I would have to pay $75, which I did not do. When we finally got in the room, we immediately noticed bugs crawling all over the bathroom floor. The toilet seat was loosely sitting on the toilet so I know the toilet wasn't cleaned. That is so unsafe. We were only in the room for a couple minutes and left for a concert. We got back to the room around midnight which is when we found out the beds were full of bugs too. We finally couldn't take the nastiness anymore so we left at 4:30am to head home. I called the front desk lady and she said she would have the manager call me, which never happened. I will never stay at a Doubletree again!"

"10/10 would recommend to anyone !!!"

"This Hotel was very bad. I had a roaches in my room and had to buy cleaning products cause it was filthy. Parking was horrible and scary at night I felt like I needed to be armed going to and from my car. I will never stay there again and all I saved by staying there was $20 dollars I will spend that money and more not to stay there ever agaion."

"Won’t stay again"

"Front desk staff was phenomenal — both friendly and helpful! "