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"This property was very disappointing. The common areas were extremely unclean, and there was a strong odor throughout the building. The listing did not indicate that the environment would smell like smoke, which made the experience uncomfortable. I reached out to the hotel and to Hotels.com about the condition of the room, but neither was willing to offer a resolution. Based on my experience, the condition of the property did not match what was presented on the booking site."

"Ended up not staying after checking in. During check in some other guest playing pool made for an uncomfortable and uneasy experience while my gf was attempting to gather her bags from the car. Seeing she was traveling cross country by herself decided it was best to move to a different location."

"The bar would have been great with better choices."

"Staff was nice. Room was dark and dark color with not a lot of outside light."

"Room was clean, very comfortable and quiet. Staff was very helpful and attentive, especially with the inclement weather. The 11th floor breakfast area was fabulous, including concierge service, delicious food (plentiful), pleasant (calm) with amazing views."

"Highly recommend this hotel! Everything was in excellent condition and very clean. The staff was very friendly and helpful."

"We liked everything about your hotel. Pretty special, to be down town, so close to everything. My only complaint, would be getting my luggage from the parking garage to the East Tower. Three elevators, and a Sky Bridge. I should have used Valet parking."

"Great stay in KC. I prefer a room on a higher floor but was convenient to be on the 1st floor. Close to shopping and dining. We did not eat at the restaurant but had drinks during our stay and great service there as well."

"Room was good, clean. Area was in good proximity to the things we want to enjoy in Kansas City."