Front of property
Check availability

Reviews of Hotel Carpinus

3 out of 5
Hotel Carpinus
Onze-Lieve-Vrouwplein 58, Herent

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 57 reviews" "
Rating 8 - Good. 26 out of 57 reviews" "
Rating 6 - Okay. 7 out of 57 reviews" "
Rating 4 - Poor. 5 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

andrei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Sean O'Donnell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from CARPINUS on 17 Mar 2023
tHANK YOU

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
A nice size room and beautiful area. Slightly awkward room layout with the three beds but plenty of space and wonderful staff.
Stayed 3 nights in Sep 2022

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and unpretentious and great value option
A small quiet hotel with a good breakfast and a different restuarant offering to what is usual in a small village hotel. Great vaue for the price charged and a bigger room than I would have expected. Will be my foirst choice when back working at my clients premises nearby rather than travelling a little further from one of the bigger cities close by
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Arjun Kumar Shrestha on 11 Feb 2020
Respected Guest We would like to thank you .

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hotel-Carpinus Team on 12 Jun 2019
Thank you for staying with us. We hope we to see you next time. Hotel-Carpinus team

8/10 Good

Lora

Liked: Cleanliness, staff & service, room comfort
Bring your own soap and hangers. There are none available.
Stayed 6 nights in Dec 2018
Response from Hotel-Carpinus Team on 12 Dec 2018
Dear, We apologize of our mistake. We thank you and appreciate your feedback! Hotel-Carpinus team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Has potential, I hope it reaches it.
The hotel is set in a small quiet town so it was very relaxing. It looks like it has had a recent refurbishment, however it seems that it hasn’t been completed or someone has run out of money. Although the bedroom was very comfortable and the bathroom is also very clean, I found a few issues with it. Firstly, there was a power extension lead hanging down from behind the TV with the cables from the tv and the set top box connected to it. Next, there was a WiFi point sitting on top of the desk and not properly located to the wall. Next there was a portable air con unit beside the bed with a hole put through the wall for hot air pipe , but it was not finished but the final issue was that some of the switches had electrical shorts which I could hear when pressing them. Even a do not disturb would have been handy ( I was woken up by house keeping even though I locked the door as I had been working over night.) If the hotel is finished properly, it will be a lovely little place. I didn’t have a chance to try the Sushi restaurant, but the guests I saw in there seemed very happy in there.
Stayed 2 nights in Oct 2018
Response from Hotel-Carpinus team on 16 Nov 2018
Beste, Bedankt voor uw beoordeling. Uw beoordeling helpt ons bij ons verbetering. Hotel-Carpinus team

10/10 Excellent

paul, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Never had such great service before. The manager went above and beyond what I expected, and helped to ensure our stay in this beautiful little village was amazing. Thank you Sir
Stayed 1 night in Jul 2018
Response from Arjun Shrestha on 3 Jul 2018
Dear Sir and Madam Thank you very much , its our duty to take care our guest. See you again Sincerely yours

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Overcame their Hiccups
Check-in was a little rough because a computer glitch seemed to erase one of my two booked rooms. But they did the right thing and gave us both rooms. The rooms were on the way too hot side when we came in. The air conditioner wasn't running and couldn't be hooked up properly, but one of the staff was helpful in cooling the room down in a few minutes time. The rooms were beautiful, looked recently renovated and the location was next to an old church that looked fabulous. It was a convenient location to Brussels and the airport. We missed the traffic but it only took 30 minutes to get there. A solid 3-star hotel. We didn't eat in the restaurant. The price point was excellent.
Response from Arjun Shrestha on 16 May 2018
Dear Guest Great to have your openion, we highly appreciate. See you in coming future.

4/10 Poor

Jerry

Liked: Property conditions & facilities
Disliked: Cleanliness
Double Charge
Desk clerk tried to double charge me. My booking was paid for with Pay Pal. Dried feces was on bath towel and mosquito's dive bombed us all night. Room was new and large. Thin walls. Large bed. Worked for quick trip to airport. Town was in a Flemish area. Nice people.
Stayed 1 night in Sep 2017
Dear, Thank you for your comment and we apologize for the inconvenience. We got a new receptionist in our hotel that's why the problem occured. We will improve our mistakes on the upcoming days. Hotel-Carpinus Team

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

2/10 Terrible

Isao

Stayed 3 nights in Apr 2024

10/10 Excellent

Rian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede prijskwaliteit verhouding
Stayed 1 night in Apr 2024

8/10 Good

Espen Hansen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent room, pretty modern. No breakfast included. Not easy to get into the city without taking a cab
Stayed 3 nights in Sep 2023

8/10 Good

Klaus

Stayed 1 night in Aug 2023

10/10 Excellent

Cornelis

Stayed 1 night in Jul 2023

10/10 Excellent

Gijs

Liked: Cleanliness, staff & service, property conditions & facilities
Prima hotel, we verbleven hier ivm bezoek Torhout- Werchter. Alleen 15€ voor ontbijt is wel prijzig, ook al was het ontbijt prima.
Stayed 2 nights in Jun 2023

6/10 Okay

Jan

Stayed 1 night in May 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, fußläufig keine 5 Minuten vom Bahnhof entfernt. Für ein 3*-Hotel war ich überaus positiv von der modernen Ausstattung und der Größe der Zimmer überrascht. Außerdem top Essen und freundliches Personal.
Stayed 1 night in Jan 2023
Response from Carpinus on 17 Mar 2023
Thank you

8/10 Good

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon confort et service. Points à améliorer.
Bon service et confort. Parking publique lointain si arrivée tardive. Chambre surchauffée à mon arrivée. J'ai réussi à éteindre le radiateur de la chambre mais pas celui de la sdb. A lui seul, il chauffait trop la chambre. J'ai dû dormir fenêtre ouverte!
Stayed 2 nights in Nov 2022

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Amirouche

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
L’accueil était parfait (sauf que personne ne parle Français, mais ce n’est pas très grave). Chambre correcte et propre, mais l’église est juste en face, alors je vous laisse imaginer le son des cloches dès 7h du matin… La climatisation est assurée par un appareil mobile qui fait un boucan d’enfer. Il faut aimer le côté pittoresque de la chose. L’établissement est petit, mais relativement propre, et le personnel disponible.
Stayed 1 night in Aug 2022

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie ruime kamer alles aanwezig. Misschien een koffie apparaat Of zo. Ontbijt heel verzorgd en een ruim aanbod
Stayed 2 nights in Aug 2022

10/10 Excellent

Anne

Stayed 1 night in May 2022

2/10 Terrible

Nathalie

Stayed 1 night in Apr 2022

4/10 Poor

enrico

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price quality hotel
After Some incheck issues (roomreservation could not be found, but after intervention of Hotels.com problem solved) I had a great stay in nice room. Nice Bathroom and very good restaurant (Indian dishes are great). Location is only 5 minutes walk from trainstation for 5 minute ride to downtown Leuven.
Stayed 1 night in Sep 2021
Response from Arjun K Shrestha on 30 Sept 2021
Dear sir We thank you for yor positive comments, we tried our best to serve you. Willing to welcome agaiin at our Hotel. Sincerely Team Hotel Carpinus

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Vriendelijke mensen.
Stayed 2 nights in Jul 2021
Response from Arjun K Shrestha on 27 Sept 2021
We thank you and we will try to keep it.

10/10 Excellent

lieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
zeer goed
alles in orde
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
chambre très mal isolée, on entendait les gens parler dehors mais spacieuse
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sober maar proper hotel. Leuk ontbijt met voldoende keuze. Gezellige bar.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Payé pour une chambre deluxe et pas de clim dans celle ci sous les combles. Donc eu une chambre inférieure à la place.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, large beds and nice shower. Parking was doable although had to drive a bit around to find a parking lot
Stayed 1 night in May 2019
Response from Hotel-Carpinus Team on 8 May 2019
thank you

8/10 Good

HaJö, Duisburg, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es ist ein nettes kleines Hotel mit freundlichem Personal!
Stayed 1 night in Jan 2019
Response from Hotel-Carpinus Team on 16 Mar 2019
Lieber, Wir bedanken uns für Ihr Feedback. Bis zum nächsten Mal Herzliche Grüße Hotel-Carpinus team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein schönes kleines Hotel mitten im malerischen Städtchen. Ein kleines Minus sind die überhöhten Preise im Restaurant/ bzw. der Bar
Stayed 1 night in Jan 2019
Response from Hotel-Carpinus Team on 29 Jan 2019
Danke, dass Sie bei uns bleiben. Wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen. Hotel-Carpinus team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prima verblijf
Ontvangst was netjes, aardige gastvrouw. Kamers zien er mooi, netjes en schoon uit. Het eten in het restaurant is goed.
Stayed 12 nights in Dec 2018
Response from Hotel-Carpinus Team on 25 Dec 2018
Beste, Bedankt!! we waarderen uw feedback! Hotel-Carpinus team

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018
Response from Hotel-Carpinus Team on 7 Dec 2018
Beste, Bedankt voor uw feedback! Hotel-Carpinus team

8/10 Good

Rob

Goed hotel vlak bij snelweg en Leuven. Prima ontbijt en in de avond goed eten met keuze tussen Aziatische en Europese keuken. Zeer vriendelijke mensen
Stayed 1 night in Nov 2018
Response from Hotel-Carpinus Team on 7 Dec 2018
Beste, Bedankt voor uw feedback. Hotel-Carpinus team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk Hotel. Prima eten. Rustig aan een plein gelegen. goede parkeervoorziening. dicht bij Leuven.
Stayed 1 night in Oct 2018
Response from Hotel-Carpinus Team on 16 Nov 2018
Beste, Bedankt voor uw beoordeling. Hotel-Carpinus team

8/10 Good

Johan, Ieper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi, modern hotel dichtbij Leuven. Voorzien van alle comfort, aangenaam bed. Vlot onthaal. Hotel op mensenmaat.
Stayed 1 night in Oct 2018
Response from Hotel-Carpinus team on 16 Nov 2018
Beste, Bedankt voor uw beoordeling. Hotel-Carpinus team

8/10 Good

Guy

Liked: Staff & service, property conditions & facilities, room comfort
Vriendelijke ontvangst, rustige kamer, comfortabel bed. Properte in de badkamer kan beter; lavabokraan met vlekken, chaufagewand met spetters, glazen wand op bad/douche met kalk. Toen we 's avonds laat pp.de kamer kwamen was het er zeer warm - De chaufage stond niet aan-, geprobeerd even de airco op te zetten maar de kabel was een halve meter te kort,airco kon ook niet verplaatst worden, darm zat vast in opening in muur. Raam kon wel open maar je kon zo op het plat dak stappen waar ook de brandtrap was, dus ook geen optie.
Stayed 1 night in Oct 2018
Response from Hotel-Carpinus team on 16 Nov 2018
Beste, Bedankt voor uw beoordeling. Uw beoordeling helpt ons bij ons verbetering. Hotel-Carpinus team

10/10 Excellent

TRICART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not hesitate
Great, quite and confortable.
Stayed 1 night in Oct 2018
Response from Hotel-Carpinus Team on 22 Oct 2018
Thank you for staying with us. We appriciate your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi dicht bij Leuven
Prima hotel op zeer korte afstand van Leuven. Kamer was mooi ruim, prima wifi en grote badkamer met heerlijke regendouche. Het was een warme dag en de warmte was lastig van de kamer te verdrijven, ondanks de aanwezigheid van een mobile airconditioner.
Stayed 1 night in Sep 2018
Response from Hotel-Carpinus Team on 23 Sept 2018
Thank you for staying with us. See you next time. Kind regards Hotel-Carpinus team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simply fine.
I was only here for a brief overnighter. Late check-in was handled well. Room was fine. Great bed & shower. No wifi-password in the room, but I didn't go back to ask the reception as it wasn't really necessary for me to get online. Did not have breakfast as I had to leave early. Would probably book agin if I'd need a similar overnight stay in the area.
Stayed 1 night in Sep 2018
Response from Hotel-Carpinus Team on 23 Sept 2018
Thank you for staying with us. See you next time. Your questions are always welcome at anytime. Kind regars Hotel-Carpinus team

4/10 Poor

Florence, Castricum

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Dit nooit meer
Het was warm en de kamer zou een airco en koelkast op de kamer hebben. Klopte, maar beide werkte niet of niet naar behoren (afvoer van de airco stuk, heel veel herrie, weinig capaciteit. Personeel deed zijn best maar had onvoldoende capaciteiten om hotel te runnen: op brandalarm werd niet adequaat gereageerd (in kastje kijken, aan telefoon hangen, maar niet kijken of er ergens brand was en of alle gasten weg waren). We kregen na 1.5 uur ons hoofdgerecht en nog 45 minuten daarna ons hoofdgerecht (goede kwaliteit), omdat de afhaal voor ging? Pinautomaat deed het niet. Overal zag je dat management ontbrak en aan het onderhoud weinig aandacht werd besteed (lamoen kapot, koelkast, airco kapot etc.)
Stayed 2 nights in Jul 2018
Response from Hotel-Carpinus Team on 2 Aug 2018
Beste, Wij waarderen uw feedback Onze excuses voor het ongemak. Door het zeer warme weer hebben we problemen gehad deze zomer waardoor we een lesje hebben geleerd. Uw feedback zal ons helpen bij ons managementsysteem van ons hotel. Hotel-Carpinus team

10/10 Excellent

iris, Waregem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk gezellig hotel
Lang gezocht naar een hotel dichtbij Werchter. Uiteindelijk bij Carpinus terechtgekomen en het kon niet beter. Gemakkelijk te vinden en altijd parkeerplaats. De kamer was perfect van groote en ook de badkamer was tot in de punthes afgewerkt. Het ontbijt was niet zo uitgebreid maar dat was niet nodig. Alles wat je nodig hebt was er en als er toch iets was dan kon je dat vragen aan het super vriendelijke personeel. Wij gaan alvast niet meer op zoek nr een ander hotel volgend jaar. Carpinus mag ons terug verwachten. Groetjes, Iris
Stayed 1 night in Jul 2018
Response from Arjun Shrestha on 12 Jul 2018
Dear Guest I is our great pleasure, you are warm welcome again. With Best Regards

4/10 Poor

Jocelyn

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2018
Response from Hotel-Carpinus Team on 16 Aug 2018
Dear We will take care of your concern

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Médiocre
accueil médiocre, la personne ne parle pas le français ou p’utot N’a pas voulu faire d’effort. À la réception on vous écrit le montant à payer avant d’acceder À la chambre vous devez régler. Pas de conseil pour savoir où se restaurer. Salle de bain sale ( calcaire sur les pommeaux, trace jaunes avec poussières au niveau du par douche sans oublier le robinet du lavabo). Très décevant
Stayed 2 nights in Nov 2017
Response from Sumit Paudel on 27 Jan 2018
Cher Monsieur / Madame Nous sommes vraiment désolés pour les inconvénients. Et merci pour vos commentaires. Cela nous aidera à améliorer notre gestion. Cordialement Hotel-Carpinus Team