Suite | Minibar, in-room safe, desk, soundproofing
Check availability

Reviews of Life Hotel

3 out of 5
Life Hotel
L. Ikarou 50, Heraklion, Crete Island

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 115 reviews" "
Rating 8 - Good. 43 out of 115 reviews" "
Rating 6 - Okay. 36 out of 115 reviews" "
Rating 4 - Poor. 10 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor, Minden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to old town
Stayed 2 nights in Oct 2023
Response from LIFE HOTEL on 19 Oct 2023
Thank you very much for your great comment!

2/10 Terrible

Melanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was atrocious. We went to checks in and there was billed proof glass at the counter, a huge panel of security monitors visible in the lobby and it is on a terrible street. I attempted to give it the benefit of the doubt and when I went upstairs the hallway has wires dangling from what appeared to be a ripped out security camera. The room was dirty as is couldn’t even use the restroom, I saw evidence of bed bugs and there was literally a window that showed into the room from the hall that passing guests could look in. We were in the room 1.5 minutes bf immediately leaving and notifying reception we would not be staying bc it was dirty and unsafe - they refuses to reverse the charge they made just moments before. I immediately booked another location and filed a charge back. DO NOT BOOK HERE. You have been warned
Stayed 4 nights in Aug 2023

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the best. So helpful and knowledgeable and friendly. The area of town wasn’t the nicest. It was a short walk to downtown, buses to everywhere, the old port, and the cruise ship terminal. The hotel was clean and quiet.
Stayed 1 night in Aug 2023
Response from LIFE HOTEL on 13 Aug 2023
Thank you so much for great words!!

6/10 Okay

Kathie

Travelled with family
Liked: Cleanliness, staff & service
The location was perfect for the ferry. The beds were uncomfortable, it’s on a busy street, and the bar was not particularly accommodating. Our room was not ready and we had to wait over 30 mins for it despite arriving 2 hours after check in time.
Stayed 1 night in Aug 2022

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Marco Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
None
Stayed 1 night in Jun 2022

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place- closest thing to airport hotel
Fantastic. Dubious at first, but probably the closest thing to an airport hotel, with good basics you can’t take for granted in Crete, like a hairdryer, great AC, extra towels, and it was scrupulously clean. Close to pharmacy, bakery, supermarkets, and the divine restaurant Taverna Vardis. Luggage storage, a cafe, nice patio kind of lounge for drinks even if facing the main road. Offered a breakfast you order the night before. For the breakfast, they set your table and have it waiting at the time you select. Good food, French Press style coffee. My mother was discharged from the hospital (hip replacement) straight to the hotel and they were SO helpful. Gave us privacy and support where we needed it. Tiny lift but worked a treat.
Stayed 3 nights in Jun 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Great little hotel only problem was no hot water
Stayed 1 night in May 2022

10/10 Excellent

Bruce

Stayed 1 night in May 2022

10/10 Excellent

adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was professional and helpful. Everyone wore masks and hygiene was a top priority. The rooms were clean, cool, and quiet.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the bed and the balcony. Their elevator is a tad small.
Stayed 2 nights in Oct 2019
Response from M on 30 Oct 2019
Thank you for taking the time to review us.We are glad that you ejoyed your stay in our hotel.

4/10 Poor

Matthew

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Amandeep

Travelled with family
Disliked: Staff & service
Do not stay
Hotel did not live up to expectation. Not like the photos. Gave us a room we did not book (we got a smaller one). The bathroom was tiny and as a petite woman I barely fit in shower. My husband struggled. The staff were not helpful. The lift was small and we could not even fit a stroller in there. Not once did the staff offer us any help taking it up or down staircase. Moody staff, Mis sold us the room and no apologies or remorse at it. Definitely would not recommend
Stayed 4 nights in Sep 2019
Response from M on 28 Oct 2019
The room you got, matches exactly the pictures of the room you booked on our website.You knew exactly which room you paid for,that is why you asked us to upgrade you for free,before you even got to the hotel.The staff was more than helpful,and never moody...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from m on 31 Oct 2019
Thank you for taking the time to review us.We are glad that you enjoyed your stay in our htoel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There arev 3 main problems. It is on the busiest street in town. All forms of vehicle roar past ALL 24 hours. Plus its on a hill so they upshift or downshift. Plus the airplanes turn here ALlL the time. You get a huge roar that shakes the room. Plus neighbors and outsiders can be loud ALL the time. I got no sleep. You are not close to the water. A gas station and warehiouses are in front of you. My room also had a telephone pole in front of my view. I have pics and video of all of this. Also the plumbing is bad. They ask you not to flush your tp. Plus the bathroom is awful and tiny. The reason they wont submit a pic. You can touch the walls length wise. Width wise you can touch with one arm. It hasnt been renovated either. Plus the sceptic odor doesnt stop. It also gave me a burning throat. Not sure if it was the ac blowing right on me or sceptic posoning or somebody sick entrerring my room or contaminated linen. Nothing else i did or ate seems to be the cause. Stay closer in town. It was safe. If you stay here dont pay extra for a view. You just get more noise. I also observed another guest have some issue with the parking. Wifi was good and the bedroom was in decent condition. Bus stop was right outside.
Stayed 3 nights in Sep 2019
Response from M on 1 Nov 2019
Dear Guest, The city center is close to the airport.You can hear the planes from any part of the city close to the center and the port.Our hotel is a city hotel.It is very close to the port so our customers have easy access to it,but it is impossible to have view direclty next to the water.(Hotels with view direclty to the sea are build on beaches,which are not close to the center.If you want to be next to the beach,you do not make a reservation to a city hotel.)As far as the toilet is concerned,plumbing in Greece is not as advanced as other european countries,so throwing water in the toilet will make it clog.This applies to all buildings in Greece,not just our hotel.There are pictures of all our rooms,and the hotel in generalk, on our Expedia page,and it is possible to check them before making a reservation.We are more than certain,that we did not contaminate you in any way.The room and the linen are always fresh and washed.(And the temperature of the a/c,is adjusted by you).When guests ask us where they can park,we always help them and point them to an empty space direclty across from the hotel.I do not see how us helping our customer is an issue.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for ferry connections.
This hotel is well situated for Heraklion port. We were able to walk to the port for our early morning ferry to Santorini. The hotel was clean and staff very helpful. We were in room 101 which is directly above reception and a view of the port. My only comment would be is that the bathroom is tiny. But hey ho that’s the Greece we love.
Stayed 1 night in Jul 2019

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel located near both ferry and bus station. Staff was very helpful and recommended a great taverns for dinner. Room is small but updated and great value.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose elsewhere
This hotel has a very seedy feel to it. The front desk attendant made sure to remind my husband and I twice that outside guests are not allowed in the hotel, which lead us to believe that perhaps this hotel was in an area known for prostitution? The walls are paper thin, you can hear every noise in the hotel. The room was quite compact, but we only stayed here whilst in transit. It’s conveniently located a short walk to the ferry terminal and to the downtown area. The shower was a sprayer hose, but no where to put the hose up so you have to shower with one hand... a simple fix, but like a lot of other details in this hotel, overlooked. Not worth the money.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Close to the ferry port which was my only requirement for my one night stay before an early ferry. Single twin bed room was very small but worked fine. One issue was the door bell kept ringing after midnight all night long and even on the 3rd floor it was quite loud. Otherwise, the woman at the front desk was very sweet recommending a nice restaurant for dinner and helpful for ferry questions.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Eva, Greece

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel near to the city center and to the airport, the staff was polite and friendly, but the cleanliness was bad.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice bed, quite area but some cleaning issues of the bathroom and a bad smell overall. The room was smelling like a cesspit and not well ventilated
Stayed 3 nights in Oct 2018

8/10 Good

Hunter, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
It’s in the walking distance to ferry terminal and old town.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location
1. location is good. 2. Non-smoking still have smoke smell. 3. What they said have free parking means you just park your car in street. They did not have parking provided. Not as mentioned in the website.
Stayed 1 night in Sep 2018

10/10 Excellent

Lynda, From Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable beds, view of harbour from our balcony. Helpful staff, good location. I would recommend the menu breakfast rather than the buffet which is expensive.
Stayed 4 nights in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time at Elia seaside.The staffs were frendly and responsive....Great view a everything within vicinity
Stayed 1 night in Sep 2018

6/10 Okay

sanna

Liked: Cleanliness, staff & service
Close to port to catch a ferry
Just over-night stay after arriving with the ferry to the port and prior continuing towards Chania the following morning. For that purpose this hotel works well- great location for that, clean, easy to find and friendly personnel.
Stayed 1 night in Jul 2018

10/10 Excellent

Dennis, York, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient base for visiting Heraklion
We were back at the Life Hotel for the fourth time within a few months, this time to see the Minoan and Mycenaean exhibition at the Archaeological Museum. I needed to do the short trip into town by bus because of my wife's problems with the last steep pinch of the walk. Joanna was on Reception. She explained exactly how to use the ticket machines. I needed to print off my boarding passes for the flight home. The pleasant-mannered lady proprietor was on Reception. She explained exactly how to email her the passes for printing. Every request was handled with courtesy and charm. The location is two bus stops from the city centre and on the road to the airport. It was for us a real find.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopover base for Crete
We loved the Life Hotel so much we went back to it on our last night in Crete.It is well placed and run by people who give you a great welcome and can give reliable advice about excursions and car hire and local restaurants
Stayed 1 night in Apr 2018
Response from hotel life on 4 May 2018
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcoming and helpful staff
We were particularly impressed by the cheerful and very helpful attitude of the staff
Stayed 1 night in Apr 2018
Response from Kalliopi Vasilaki on 29 Apr 2018
Thank you very much,your opinion helps us improvise!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location and friendly, helpful staff
The shower fixture would not hold for a real shower only a hand rinse. The wind sounded as if it was coming through the wall s and pipes all night.
Stayed 2 nights in Nov 2017

8/10 Good

Matt, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good hotel with friendly and helpful staff. The hotel is very close to the city centre, and the Intercity bus/coach station. The local city bus to Heraklion airport (number 1) stops right outside the hotel, tickets are €1.20 if pre purchased, or €2 if bought on bus.
Stayed 1 night in Oct 2017

6/10 Okay

Helen, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a stopover
We arrived in Crete on a late flight and stayed here overnight before driving to the other side of the island. The hotel is small and does overlook the harbour - although we hadn't realised it was a harbour with large ferries rather than fishing boats :-) The staff we spoke to were lovely and helpful. I hadn't realised that I need to take the credit card I had booked with, with me but the guy on the desk just refunded it and used the one I did have with me with no problems.
Stayed 1 night in Sep 2017

8/10 Good

Lloyd, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to ferries.
Nicely tucked in near to the port, the hotel had friendly staff and nice rooms.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly and helpful staff. Room was clean and reasonably comfortable, but very small. WiFi was decent.
Stayed 1 night in Aug 2017

4/10 Poor

Pleshette

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No bang for my buck$
Tiny towels, too few, weak air conditioning, shower nightmare. Curtain too short - water all over the bathroom. Flat pillows.
Stayed 1 night in Aug 2017

6/10 Okay

Demetrios

Liked: Cleanliness, property conditions & facilities
Life Boutique is conveniently located near the port and is walking distance to the center of town. It's clean and well-maintained.
Stayed 1 night in Jul 2017

6/10 Okay

denise, perth wa

Liked: Staff & service
Hotel close to port and bus station
There are no restaurants close to this hotel unless you want McDonalds. There is a stop for the bus that runs to the airport right outside the hotel. Unfortunately the rooms are not sound proofed and you hear all the traffic and people in the rooms next to you. The bed was comfortable though.
Stayed 4 nights in Jun 2017

6/10 Okay

Oliver, Vermont, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for 1 night
We needed to catch an early ferry from the Iraklion port and Life Boutique was perfectly located just a couple hundred meters from the dock. It was fine and functional for a quick stopover, but wouldn't stay there for an extended trip.

8/10 Good

Hamish

Disliked: Staff & service, property conditions & facilities
Good value stop-over for early morning ferry
Booked this for one night due to proximity to the ferry port. Not what most would consider a boutique hotel to be, but fitted our purpose. Room very basic but OK, good wi-fi, aircon and very helpful staff. Right under the flight path and on a main road, so not quiete!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to bus terminal and ferry
Loved this little hotel. Wish it had a pool. Great place near bus terminal and ferry terminal...and not too far to walk into town

4/10 Poor

Whittney, T

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only good for location
We booked this because it was close to the port, which is really the only reason why you'd stay here. Other than that, the rooms are small, felt dirty, and everything needs updating. Even though the receptionist was nice, we will not be staying there again.

10/10 Excellent

Gianna , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to centre and sites of interest.
The hotel is in a walking distance from the port, the coach station and bus station. The room was at all times clean and tidy .Breakfast was very good ( exceeded expectations). Staff were very polite, friendly and happy to assist with any enquiries and questions on a 24/7 basis. Visitors can walk to city centre and visit archaeological sites or any other sites of interest , as the town has a lot to offer in terms of night life, sites of interest or even shopping. The sea is also very close( walking distance).Visitors can also take the coach ( coach station is in a 5 minutes walking distance) and escape to other areas of interest or the beach. Overall an excellent hotel , in a great location, with excellent service and staff. Hotel price was really a bargain.

8/10 Good

Karien, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in-transit hotel
The hotel is located a short walk (about 7minutes) from the town centre. It's great if you're in transit (as many people who travel to Heraklion are) - it's very close to both the port and the airport. The breakfast is very basic. The staff are all very welcoming and helpful.

8/10 Good

Bruce, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
super convenient location
Can't beat the location for convenience to the ferry port in Heraklion. Also, the bus terminal is very near, as is the airport. The room itself is adequate and clean, but there seems to be a lot of extras offered. There's even a pool table!

8/10 Good

Peter, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got the job done in a pinch
After the place we originally booked turned out to be a disaster, we needed to find alternate accommodations ASAP and the Life Boutique Hotel came through. The staff was very friendly and the place was clean. The room and bathroom were small but clean, and the A/C blew cold, which was key. It's a short walk from the port, which suited our needs.

6/10 Okay

Julien

Liked: Cleanliness
Disliked: Room comfort
Does the job for one or two nights near the port.
Very convenient for its proximity with the port. The air conditioning was efficient and recent. The fridge can get noisy. Not a pb of you use earplugs. A tip : walk 20 minutes and have a wonderful latte with a piece of cake in the morning at the Hacienda.

6/10 Okay

Sam M, Hong Kong

Walking distance to ferry port
Near everything with reasonable price

6/10 Okay

hairy, sydney

Liked: Cleanliness, property conditions & facilities
Hotel close to town and the port, good location
Was ok experience, staff polite and helpful. Was put in a family room for 90 Euro, but room was not a good room (a very small window that opened only a bit),so changed to a smaller room but no refund given. Did not think that the room we were given was worth 90 euro.