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Reviews of Legacy Gastro Suites

5 out of 5
Legacy Gastro Suites
43 Pl. Eleftherias, Heraklion

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 72 reviews" "
Rating 8 - Good. 6 out of 72 reviews" "
Rating 6 - Okay. 5 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan, San Carlos

Travelled with group
Liked: Cleanliness
Not sure if my arrival drink was VIP
Stayed 2 nights in Feb 2024

10/10 Excellent

Dimitris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the very central location and all easy. Friendly staff and nice room and restaurant.
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a good position in Heraklion. Our second stay - rooms are comfortable and well equipped, breakfast was large (too large for us) and meals in the restaurant were excellent. Staff are really helpful and very friendly. The one downside is the parking - close a car park but always full. Great hotel will stay again if on Crete.
Stayed 7 nights in Nov 2023

10/10 Excellent

Cordelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic balcony!
Only stayed one night. Wish it could have been longer. Loved the balcony!
View from our balcony
Stayed 1 night in Oct 2023

10/10 Excellent

Lorne

Stayed 1 night in Oct 2023

8/10 Good

Gino Hector M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is in the city on a pretty busy square. So you have sime noise,
Stayed 1 night in Oct 2023

10/10 Excellent

Lida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pissed off at this boutique hotel is amazing. The rooms are wonderful and super comfortable.

4/10 Poor

Irene

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
My mother and I stayed at this hotel for three nights and we were eager to leave. Whilst we were waiting for check-in time, we were told that we could wait in an upstairs lounge. However, when my mother attempted to sit in one of their chairs, it collapsed from underneath due to one of its legs being bent inwards. This was also the case for three other chairs in the lounge. My mother ended up hurting her back and side quite severely, and whilst the staff were apologetic and kind, it soured our view of the hotel. They tried to offer us a meal as compensation, but we were not interested. The hotel room itself also had a few faults, such as a broken toilet roll holder, and the flushing panel for the toilet kept falling off. The plug in the sink was also damaged, and water from the shower next to the bed had also damaged the cornices of the wall. This caused a moldy smell to waft near the bed. Hopefully, they review our room for the health and comfort of future customers.
Stayed 3 nights in Aug 2023
Response from Guest Relations Manager on 30 Aug 2023
Dear Irene, thank you for choosing Legacy Gastro Suites for your stay in Heraklion, Crete. Due to delay in our supply chain in August, we were not able to replace the faulty parts prior to your check-in. All wears related to your update are now fixed. Our concern for our guests is sincere. That is why our staff was asking every morning before your excursion schedule, if you suffered any pain. Meal was more of a goodwill gesture than a compensation. Kindly note that we follow all safety measures. We had not detected any furniture damage prior to your report. We are sorry for any undeliberate inconvenience.Dear Irene we do hope to welcome you back and enjoy a memorable accommodation experience in Heraklion.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Effie is a beautiful person, helpful z& obliging, the apartment was absolutely fantastic
Stayed 3 nights in Aug 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice property very central. The hotel was cute and the staff was pleasant. Beds were comfortable, breakfast was great. It was located within walking distance of most of the iconic places. Parking did cost 5 euro across the street but it wasn’t a big deal to us, just something to keep in mind if you’re driving.

6/10 Okay

Allison

Liked: Staff & service
Wonderful and accommodating staff. Hotel is in a very busy and congested area, which is not the vibe I got from the description and pictures online. Parking is problematic. Room layout was very strange with a sink right next to the bed. Rain shower didn’t work. The first room they gave me smelled heavily of smoke but they were very apologetic and moved me. Again, staff was lovely! But it was not my scene.
Stayed 3 nights in May 2023

10/10 Excellent

Ullrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well run.Excellent attention to quality and details. We would definitely stay there again. The onsite restaurant,rooftop, was superb!
Stayed 2 nights in May 2023

10/10 Excellent

Stephen Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in the door we felt special and appreciated the staff is wonderful. The food great the location perfect. One of the nicest places we've stayed in on an Expedia Journey
Stayed 7 nights in Mar 2023

6/10 Okay

Dimitrios, Katy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room with a view. However, the stuff needs to be trained better. The lady at the reception asked us for a credit card (for incidental charges) with the reasoning "just in case you take something from the room and you don't pay it". This is not professional. The breakfast was horrible. They served us a very poor breakfast,a cold coffee, 2 eggs, a little bowl of cereal and a very little bowl of fruits with two slices of bread. It was a breakfast for one, not for 2 people. This is definitely not a 5 start hotel
Stayed 2 nights in Dec 2022

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Hotel was great - really enjoyed our stay. Staff were excellent and rooms were good. The hotel has no parking but the arrangement with the local parking lot seems to work and at 5 Euros a day there can be no complaints. Food in the hotel was good - mostly Italian style but still good. Staff were all friendly and helpful to our needs at all times.
Stayed 7 nights in Nov 2022

10/10 Excellent

Lori

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a very unique property! Our room had a sitting area, a hutch with a huge variety of Cretan food/wines in the mini bar, electronic settings for the lights/curtains and even to move the TV. It was spacious and the breakfast with our meal was fabulous. If you are not travelling with a spouse it may be a bit odd to shower though as the toilet and shower were separate spots (shower had a clear door) and the sink with mirror was beside the bed. It was different to get ready in the morning and impossible not to wake the other person if you wanted to use the sink but otherwise it was fabulous.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a wonderful place to stay. The staff is very friendly and it has good food. Breakfast included is fantastic. The location is excellent.
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beautiful & huge room
Stayed in V Suite, which was positively gigantic by European standards. Also had a huge balcony overlooking a busy intersection. Very conveniently located, walking distance to the restaurants/pedestrian area. Front desk staff was extremely helpful. Breakfast choices were over the top and couldn't possibly be finished by a normal human being; staff was very nice and offered to pack the extras as a to-go box. Our last day we had an early morning ferry and they packed us a breakfast box to go.
Stayed 2 nights in Oct 2022

10/10 Excellent

Carlos

Stayed 1 night in Oct 2022

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Nice sized room with all amenities. Hotel staff was super friendly and helpful. Just a few blocks to main shopping and dining areas with great food and shops and the old fort and waterside was also a short walk. Would definitely return
Stayed 3 nights in Sep 2022

10/10 Excellent

Dave

Stayed 3 nights in Aug 2022

10/10 Excellent

Davoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff, Good Water Pressure
The room was very comfortable with space to move, a comfortable bed and a shower with incredible water pressure. The staff was incredibly sweet and accommodating. Would stay here again.
Stayed 4 nights in May 2022

10/10 Excellent

Ioannis, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elegant style & Design of the room
Stayed 1 night in May 2022

4/10 Poor

william

Not happy.
They called and said the hotel would not be open. They transferred me to their sister hotel, the Olive Green. The first night was Saturday night. The noise was so loud it kept us up. All rooms face a street. The noise was all night long.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great views from the room
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was perfect in every way. Great location. Very clean.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid stay
Very nice and conveniently .located with friendly staff.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast brought to room during off season. Really enjoyed stay. Minor negatives: hard to understand parking options when first arriving ( exact email instructions might help); Room a little awkward for second suitcase. Also a list of ‘pre-approved’ restaurants within walking distance might help a little. Thanks to staff, esp Maria and Constantine.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for getting around city centre, breakfast was delicious and the staff were so attentive, kind and judy brilliant!
Stayed 3 nights in Jan 2020

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crete's Luxury Hotel
A pure luxury boutique hotel! Expect to be totally pampered. Upon arrival to your hotel you are greeted with a smile & a delicious welcome drink. In your beautiful suite complementary pastries & drinks. Oh yes, in the morning greeted with a delightful breakfast ( homemade crepes, fresh orange juice, coffee, bread basket, omelette, etc.) room service. What a luxurious experience!
Stayed 1 night in Dec 2019

10/10 Excellent

Kiki, Miami florida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall especially the service and professionalism of staff
Stayed 2 nights in Nov 2019

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legacy gastro is a gem!
Exceptional hospitality. We plan to return
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes you feel at home. Friendly, attentive, always ready to help you with any request or information. Breakfast in your room every day. Convenient central location.
Stayed 3 nights in Sep 2019

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great breakfast served in your room, fresh flowers and spacious balcony.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible customer service and beautiful rooms
Loved this boutique type hotel. The room was incredible with a beautiful balcony and seating area for breakfast. Incredible customer service.. some of the best add on service related options I’ve ever seen and I’ve stayed in hotels over 130 days this year alone. Beautiful bar area. Great area for night options but slightly noisy although quiets down the later it gets in the Evening. Walking distance to the harbor as well
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, very nice welcome and client support during our short stay, excellent breakfast with local products. The existence of a separate room with a nice sofa , table etc , and of a balcony with a nice view on the port are very good points . However, the absence of a proper bathroom (the shower is in the bedroom) make it not suitable for all age. But that is an unfortunate new trend in this industry. We'll keep a very very good memory of our stay, and would recommend this hotel.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Hotel
We had three nights in Heraklion and enjoyed our stay in this newish hotel. Our suite was spacious and nicely equipped and decorated. Breakfast was served in the room. The hotel is well located for the archeological museum, the local bus to Knossos, and the airport bus. It is in the old town, so walking to other museums and the harbor is easy. There are lots of restaurants nearby and the hotel staff had good recommendations.
Stayed 3 nights in Jun 2019

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disappointed with this hotel. Staff tried to rectify internet problem with tv unsuccessfully. Fancy shower head without instructions. No complimentary water available in a town where it is not advised to drink the tap water but lovely organic tea. Central location.taxi rank across the road.
Stayed 1 night in May 2019
Response from Guest Relations Manager on 11 May 2019
Dear Karen, Thank you for having chosen Legacy Gastro Suites for your stay in Heraklion. Our hotel is located in the city centre and in the same time holds the privilege of sea view. Our guests also have the chance to explore the Archaeological Museum in 2 minutes walk and visit shops and cafes of the main square. We appreciate your significant remarks and for giving us the chance to correct any omission that could cause any inconvenience. In regards to our facilities, please kindly note that our TV is not internet compatible. Our staff though has tried to find an alternative without success. We thank you for your remark on the shower instructions. Our maintenance department has already proceeded to the placement of signs so as to facilitate its use. Dear Karen, we will be honored to welcome you back and provide an exemplary accommodation. Best Regards, Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing because it is close to everything! The staff was incredibly nice and helpful in regards to recommendations and accommodations. Would likely recommend this hotel to all travelers visiting the island of Crete!
Stayed 4 nights in Apr 2019

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new and it felt like it
Very new hotel, all was in perfect condition as expected. Service was excellent, super friendly, and we got free goodies when arriving and leaving! Good location and spacious room.
Stayed 1 night in Oct 2018