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Reviews of Scandic Grand Marina

4 out of 5
Scandic Grand Marina
Katajanokanlaituri 7, Helsinki

Reviews

8.4

Very good

Rating 10 - Excellent. 390 out of 1001 reviews" "
Rating 8 - Good. 441 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice hotel with gym and good food. I didn’t like the fact that they don’t serve lunch🙏
Stayed 2 nights in Apr 2024

10/10 Excellent

Troudy, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being near water and could walk in all directions along the harbour. It was only minutes away from an outdoor market and I even walked to the centre of the town. Tram service was close by. Breakfast buffet was very large and very good. I also enjoyed the sauna,
Stayed 1 night in Apr 2024

10/10 Excellent

Troudy, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being by the water and the breakfast was excellent. My room was too tiny (for a 4 star hotel it was ridiculously small). After a water leak I was immediately upgraded to a room with 2 beds which was good service.
Stayed 3 nights in Mar 2024
Response from Lilith on 6 Apr 2024
Dear Guest,Thank you so much for your comments!We appreciate and are eager to receive as many feedbacks as possible as they help us improve our whole hotel experience for the better.We are pleased to hear that you appreciated our location and breakfast.We are glad to hear that the new room met your expectations.Wishing to see you soon in our premises!With kind regards,LilithReceptionScandic Grand Marina

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Scandic Grand Marina reception on 2 Apr 2024
Hello Martin,Thank you for your lovely review and good to hear you enjoyed your stay with us at Grand Marina! You are warmly welcome to stay with us again.Best regards,Netta / reception

10/10 Excellent

Huijia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The location is good.
Stayed 2 nights in Mar 2024
Response from Reception on 18 Mar 2024
Hello!Thank You for your feedback!Nice to hear that You enjoyed your stay with us, and liked our location.Welcome again to visit us!

6/10 Okay

Robert

Stayed 1 night in Mar 2024
Response from Lilith on 6 Apr 2024
Dear Guest,Thank you for your feedback.We value the time spent on reviewing our establishment and we try our best to improve according to our feedback.Wishing to see you soon on our premises!With kind regards,LilithReceptionScandic Grand Marina

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Enjoyed sauna. Wish it had longer operation hours. Great breakfast. Clean. Quiet.
Stayed 1 night in Mar 2024
Response from Reception on 18 Mar 2024
Hello!Thank You for your feedback!Nice to hear that You enjoyed your stay with us. Welcome again to visit us!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot if you are catching a ferry. We did a day trip To Tallinn and was great being so close. Lean and quite
Stayed 2 nights in Mar 2024
Response from Lilith on 15 Mar 2024
Dear Guest,Thank you so much for your comments!We appreciate and are eager to receive as many feedbacks as possible as they help us improve our whole hotel experience for the better.We are pleased to hear that you appreciated our location.Wishing to see you soon in our premises!With kind regards,LilithReceptionScandic Grand Marina

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and upscale property. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Reception on 3 Mar 2024
Dear Guest,Thank you so much for you comments!Welcome again!Best regards,

10/10 Excellent

Michael, Palmwoods

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore Helsinki at Christmas or anytime of year. Right next to Viking Cruise line terminal was a huge plus. The breakfast buffet was amazing, choice, quality and availability was benchmark! The heater in the room could have been hotter as it was a little cold in the room even with the heat cranked as high as it would go. Other than that it was an awesome place to stay. Would stay here again without hesitation.
Response from Lilith on 23 Jan 2024
Hi, Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with our heating system. As your guest experience is really important to us, we’ve already taken several actions to ensure that it won’t happen in the future. After all we’re pleased to hear that you liked the overall experience of the hotel as it's own and we hope you will stay with us again soon and give us a chance to give you a better hotel stay.With kind regards,ReceptionScandic Grand Marina

4/10 Poor

Chuan Sin

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Reception on 30 Jan 2024
Hello,Thank you for taking your time to review our hotel. Our apologies for the inconveniences during your stay, hopefully you will give us a chance to welcome you again as our guest.Have a lovely week!Best regards,Reception

10/10 Excellent

Elliot, Aberdeen

Travelled with group
Excellent hotel & very friendly staff.
Stayed 2 nights in Nov 2023
Response from Scandic Grand Marina reception on 9 Dec 2023
Hello Elliot,Thank you for your review! Great to hear you enjoyed our hotel and that our staff made you feel welcome. Hopefully we will see you again!Best regards,Netta / reception

10/10 Excellent

Huiai

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay at this hotel
Stayed 9 nights in Nov 2023
Response from Scandic Grand Marina reception on 9 Dec 2023
Hello Huiai,Thank you for writing a comment after your stay! Nice to hear your stay at Scandic Grand Marina was pleasant. You are warmly welcome again!Best regards,Netta / reception

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, spacious rooms, convienent location
Stayed 2 nights in Dec 2023
Response from Scandic Grand Marina reception on 9 Dec 2023
Hello Victor,Thank you for writing a review after your stay! Happy to hear our location by the sea was convenient for you and that you enjoyed our hotel in other ways as well. We hope to see you in Grand Marina again if you revisit Helsinki in the future!Best regards,Netta / reception

6/10 Okay

shamsul haque

Travelled with group
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Scandic Grand Marina reception on 9 Dec 2023
Hello Shamsul Haque,Thank you for giving a review after your stay with us! I apologise for your stay that did not go as well as you wished. Hopefully we will have a chance to give you better memories if you visit us again.Best regards,Netta / reception

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very flying visit but the bed was comfortable, the room was clean and plenty of hot water. The breakfast was good and a diverse range of choices. I would stay again if on business in town.
Stayed 1 night in Nov 2023
Response from Reception on 3 Dec 2023
Dear Sarah,Thank you for taking a time to write us your valuable review!We are delighted to know that you enjoyed your stay and everything went smooth. And it is heartwarming to hear that you would stay again with us, it is the best kind of the feedback we can get. Wishing you a lovely and beautiful winter!Best regards,Irina / Reception

6/10 Okay

Ville

Liked: Cleanliness, amenities
Pretty decent accommodation, especially considering the price point and location near downtown Helsinki. Quiet room, comfortable bed and standard level of cleanliness. I'd say the bathroom could use renovation, but the staff has made the best out of what they have. Overall, the staff was very nice and helpful, but I do have two minor complaints: when I arrived, the front desk had only one employee so it took me a bit of waiting until I got my key. Not inconveniently long, but longer than in most other places I've stayed in. Secondly, next morning I saw a staff member browse through the breakfast buffet cold cuts with his bare hands while assembling what I assumed was his own breakfast. Not a huge deal, but slightly off-putting to see.
Stayed 1 night in Nov 2023
Response from Reception on 29 Nov 2023
Hello,Thank you so much for taking a time to write us a review!We are pleased to know that overall your stay was good and you enjoyed your stay! Our apologies for the waiting upon check-in, we try our best to minimize the waiting time, but sometimes there are special situations when everyone arrive at the same time.We are really sorry to hear about the breakfast incident, of course it is unacceptable, We will make sure to discuss this situation with our team to avoid this from happening again in the future.Thank you for your valuable comments and welcome again!Wishing you a wonderful holiday season!Best regards,Irina / Reception

8/10 Good

Sundara

Stayed 1 night in Nov 2023
Response from Reception on 26 Dec 2023
Hello,Thank you for your nice review and welcome again!Best regards,Reception

6/10 Okay

Catharine

Shabby with good service
This hotel is in a great spot within walking of city centre and many tourist attractions The breakfast included is a very good buffet The room shabby in neeed of a paint and the bathroom shower mouldy The bar and restaurant expensive
Stayed 1 night in Nov 2023
Response from Scandic Grand Marina reception on 10 Dec 2023
Hello Catharine,Thank you for writing a review after your stay as it will help us better our services! Our hotel is quite old already so that might explain the look but not the mold and I am truly sorry for that and will forward this to our housekeeping staff. I hope your stay was otherwise nice and you had a pleasant stay.Best wishes,Netta / reception

10/10 Excellent

Alexander, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception on 16 Nov 2023
Hello,Thank you for your nice feedback and welcome again!Best regards,Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception on 31 Oct 2023
Hello,Thank you for reviewing our hotel and welcome again!Best regards, Reception

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Reception on 27 Oct 2023
Dear Paul,Thank you for reviewing our hotel, it is wonderful to know that you enjoyed your stay with us.Welcome again!Kind regards,Irina / Reception

8/10 Good

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good except the bed pillows
Amazing hotel and friendly staff. But please get nice bed pillows.
Stayed 3 nights in Oct 2023
Response from Reception on 27 Oct 2023
Dear James,Thank you so much for taking a time to write us a review! It is delightful to know that you enjoyed your stay and found our staff helpful. We will share your valuable comments about the pillows with our team to improve the quality of our guests sleep.Wishing you a lovely autumn and looking forward to welcome you at our hotel again!Kindest regards,Irina / Reception

8/10 Good

Corinne

Liked: Cleanliness, staff & service
Standard of rooms vary, so ask about this beforehand. I originally received an old unrenovated room with a below standard disability bathroom, (I am not disabled) and the shower flooded the whole of the bathroom floor as it was an open shower with just a flimsy curtain. The requested room change however was perfect. Kettles are not an included amenity in the standard rooms, only the superior rooms, which are much nicer and renovated. Breakfast buffet was excellent. Not in the centre of the city, takes about a 20 minute walk
Response from Scandic Grand Marina reception on 4 Nov 2023
Dear Corinne,Thank you for taking the time to leave a lovely review, we appreciate it! Sorry about the issues with the original room but glad we got it sorted out during your stay and you enjoyed your stay! Welcome back on your next visit!Best regards, Reception

10/10 Excellent

Kelly

Stayed 3 nights in Oct 2023
Response from Scandic Grand Marina reception on 14 Oct 2023
Dear Kelly,Thank you so much for taking the time to review us, we appreciate it! I'm very happy to see that you enjoyed your stay at our hotel.Looking forward welcoming you again at Grand Marina!Have a great day!Best regards,Scandic Grand Marina/Reception

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Scandic Grand Marina reception on 14 Oct 2023
Hello Stephen!Thank you so much for taking the time to review us! We are glad to see that you enjoyed your stay at our hotel.Hopefully we will see you again at Grand Marina, warm welcome!Have a great day!Best regards,Reception

8/10 Good

Benjamin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast. Friendly service, lots of character/history of the building. Bed sheets could have been better (no fitted sheets).
Stayed 2 nights in Oct 2023

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
Wonderful location, excellent restaurant. Staff and services always helpful polite and friendly. Reception toilet is is poor condition. Gym is very dated. Rooms are very clean and tidy but very dated. Ironing rooms not on floor map.
Stayed 1 night in Sep 2023
Response from Reception on 7 Oct 2023
Dear Darren,Thank you for taking a time to write us a review!Our location is truly a gem, it is close to the city center yet calm and quiet. We are delighted to hear that you enjoyed our restaurant and found our staff helpful!Thank you for your valuable comments about the reception toilet and the gym, we will make sure to share them with our team in order to fix it.Looking forward to welcome you again at our hotel!Kindest regards,Irina / Reception

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place from which to explore Helsinki!
Wonderful hotel, from its convenient location, cleanliness, environmental thoughtfulness, amazing breakfast, and the sauna that we didn’t use nearly enough, it was perfect for us!
Stayed 3 nights in Sep 2023
Response from Scandic Grand Marina reception on 2 Oct 2023
Hello Cari,Thank you for such a great review! We always love to hear that our guests enjoyed their stay as much as you did. Hopefully you will visit Scandic Grand Marina again in the future!Best regards,Netta / reception

10/10 Excellent

Miguel

Stayed 2 nights in Sep 2023
Response from Scandic Grand Marina reception on 9 Dec 2023
Hello Miguel,Thank you for your great review and we hope to see you again at Scandic Grand Marina!Best wishes,Netta / reception

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and friendly and helpful staff.
Stayed 1 night in Sep 2023
Response from Scandic Grand Marina reception on 22 Sept 2023
Hello Iain!Thank you for your great feedback! So good to hear you had a nice stay at Scandic Grand Marina.best regards,Netta / reception

10/10 Excellent

Liv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Breakfast was wonderful. Two minute walk to the ferry to Estonia. Five minute walk to the number four tram to the city Center. Enjoyed our visit very much and definitely recommend this hotel.
Stayed 8 nights in Aug 2023
Response from Scandic Grand Marina reception on 22 Sept 2023
Hello Liv,Thank you for your kind words! Lovely to hear you will recommend us to others. Hopefully you will visit us again as well!Best wishes,Netta / reception

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My comment about the hotel is really not their fault. Expedia advertised it as “city center.” While it is very close to the edge of the city Center, it’s still about a 15 minute walk. The breakfast buffet is lovely. The room is very nice. They do offer self service laundry. But be aware that it’s only one washer and one dryer. And the dryer does not consistently work. While my clothes are drying, I felt like I had to stay in the laundry room and keep pressing the start button over and over again. The Hotel is aware of the issue. If you want to be a little bit away from the city center, and don’t mind the little bit of a walk, this is a fantastic place.
Stayed 3 nights in Sep 2023

8/10 Good

LORENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scandic Grand Marina was in a great location. The area felt safe and it was very walkable to the main areas of the city. Breakfast options were very good. The facility itself was also very good.
Stayed 2 nights in Jul 2023
Response from Scandic Grand Marina reception on 26 Dec 2023
Hello Lorena,Thank you for your lovely comment and good to hear your stay with us was good in so many ways!Best wishes,Netta / reception

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
This is a strange hotel - lots of pros and cons...
The hotel building is wonderful - a beautiful Art Deco (I think) building: outside, the architecture looks amazing; inside, there are still some original features. However, it's also very tired in many ways, such as mismatched styling in the rooms (as they've been updated only partially over time), dark rooms with small windows, and scuffed walls and discoloured grouting. It gives the impression of being dirty. First, Google directs you to the back of the hotel, which looks almost like a deserted warehouse (there's a sign that says it's the rear of the building, but why don't they make more of it?) Second, on checking in, another guest was complaining about the standard of cleanliness. These two points, plus the tired interiors, left me feeling it was dirty. It wasn't - just looks like it is. Initially, I also wondered if it was too far out of time. Again, it wasn't - the 10-15 minutes walk to the centre is pleasant, and it's a straight walk, so easy to navigate. It's also very comfortable. This was the fourth hotel of a holiday, and I slept better than any of the previous three.
Stayed 2 nights in Aug 2023
Response from Tapani on 18 Sept 2023
Thank You for Your detailed feedback. We wish you warmly welcome again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 4 night stay.. Reception staff very helpful & pleasant. Bedroom & bed comfy. Excellent varied breakfast! Only one slight complaint & that was except for the day of arrival no milk sachets replenished in the room!
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Scandic Grand Marina reception on 28 Aug 2023
Hello Paul,Thank you for your great review! Lovely to see you enjoyed your stay at Scandic Grand Marina.Best wishes,Netta / reception

8/10 Good

Tarmo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was great a quarter of century ago but has lost some of its value (but has remained quite expensive). I was really disappointed when after morning shower I discovered there was not a single towel in the room. A person in the corridor who was distributing towels did not react to me at all. I reported to the reception about that and went for breakfast. No towels arrived. Of course I survived but cannot get rid of the feeling that maybe this is the new standard of 4* hotels in tough post-COVID time.
Stayed 1 night in Aug 2023

10/10 Excellent

Caroline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable hotel. Good position, easy walking distance to the centre. Good breakfast. Early flight so gave us breakfast bags- nice touch.
Stayed 3 nights in Aug 2023
Response from Scandic Grand Marina reception on 28 Aug 2023
Hello Caroline,Thank you for your nice comment and good to hear you had a nice visit at our hotel!Best wishes,Netta / reception

10/10 Excellent

Davin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Scandic Grand Marina reception on 2 Oct 2023
Hello Davin,Thank you for your great review!Best regards,Netta / reception

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extra bed very uncomfortable
Extra bed for child (14 y) was a disaster. It was very narrow and very tough. We had to sleep all together - 3 people in one king size bed. It was not very comfortable ….. Hotel should consider to change them …. Apart from that everything great.
Stayed 2 nights in Aug 2023
Response from Tapani on 15 Aug 2023
Thank You for Your valuable feedback and sorry about the inconveniences during your stay. You're warmly welcome again!

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Excellent buffet breakfast. They accommodated having my friends and I staying on the same floor.
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Location and breakfast were big pluses. Family room for 4 was very spacious. Definitely recommend.
Stayed 4 nights in Aug 2023

8/10 Good

Nikki, London

Liked: Staff & service, amenities
The staff at this hotel were amazing! Great bar and breakfast was outstanding! The sleeping situation was not exactly 4*. The pillows were so small for such a large bed, and I got two single duvets for a queen size bed. I had to ask for more pillows because they were so small. None of the linen smelt that great and the bed wasn’t changed with fresh bedding for the 4 days I was there. It’s a shame as the hotel is in a perfect location for exploring Helsinki.
Stayed 4 nights in Jul 2023

10/10 Excellent

paivi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like the lobby bar be open also Sunday. Very few restaurants are open on Sunday in Helsinki, It would be great for the customers to get a drink and little bite to eat at the Hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Carolyn, Ocracoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central and near Viking Line
Stayed 2 nights in Jul 2023
Response from Scandic Grand Marina reception on 1 Aug 2023
Hello Carolyn,Thank you for your great review! So good to hear our location was to your liking. You are warmly welcome again.Best regards,Netta / reception

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Scandic Grand Marina reception on 1 Aug 2023
Hello Greg,Thank you for your great review! Good to hear you ejoyed your stay with us.Best regards,Netta / reception

10/10 Excellent

Heli

Travelled with family
Next time we visit we’ll try the seventh floor ocean view just for fun.
Stayed 7 nights in Jul 2023
Response from Scandic Grand Marina reception on 3 Aug 2023
Hello Heli,Thank you for your great review! See you next time with a room on the seventh floor.Best regards,Netta / reception

10/10 Excellent

Kerstin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to everything
Stayed 1 night in Jul 2023
Response from Scandic Grand Marina reception on 1 Aug 2023
Hello Kerstin,Thank you for your great review and good to hear you liked our hotel's location and had a nice stay.Best regards,Netta / reception

6/10 Okay

Margaret

Liked: Cleanliness
Good breakfasts. Really surprising there are no tea facilities in the room. Paying for the self serve when the drinks bar was unattended was slow. Really folks it everyone is an alcohol drinker...
Stayed 3 nights in Jul 2023
Response from Tapani on 20 Jul 2023
Thank You for Your feedback. Tea and coffee making facilities are on the superior class rooms. Welcome again!