Terrace/patio

Reviews of Hilton Helsinki Strand

4 out of 5
Hilton Helsinki Strand
John Stenbergin Ranta 4, Helsinki

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 1001 reviews" "
Rating 8 - Good. 336 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Aurelie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Well located but with so much road works around. The reception staff who did my check in wasn’t very welcoming but cold and not a smile. I stayed in the bar for work and no one came to ask me if I needed anything. I had to go to the bar to order a coffee and it looked like I really bothered them. Breakfast was alright. I will not be staying again, there are other hotels much more welcoming.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

carlos

Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the shops, tram and nice location.
Stayed 3 nights in Dec 2023

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for the centre of Helsinki, walkable if weather permits but it’s a three minute walk to Hakanemi Metro station if not. This metro station is two stops to Helsinki central railway station which is the centre point for most Helsinki landmarks, bars and shopping. The hotel itself - being a Hilton - boasts all the amenities one could reasonably want and the staff are friendly and helpful. Minor drawbacks: the buffet breakfast is served with cold plates and the single room is very small but these are trivial points.
Stayed 4 nights in Dec 2023
Response from Feruza on 29 Dec 2023
Dear Guest,Thank you for sharing your positive experience and thoughtful feedback about your recent stay with us. We appreciate your kind words about our convenient location, amenities, and the helpfulness of our staff.We also appreciate your feedback regarding the buffet breakfast and the size of the single room. Your comments are valuable as they help us identify areas for improvement. We will review these aspects to ensure a more comfortable and satisfying experience for our guests in the future.We're pleased to hear that overall you had a good stay, and we hope to have the pleasure of welcoming you back on your future visits to Helsinki. If there are specific preferences or details you would like us to consider for your next stay, please feel free to let us know.Thank you for choosing Hilton Helsinki Strand, and we look forward to hosting you again!

8/10 Good

Iuliia

Travelled with family
Liked: Cleanliness, staff & service
Good hotel but too old, need renovation!!
Need renovations: TV is too old, no option to connect any Apps like YouTube etc, connect your own devices or other option. THE BREAKFAST quiet good and many options but too small space in the breakfast place and too dark. No sleepers or bathrobe in the room . In general is good located, very close to centre and transportation.
Stayed 3 nights in Dec 2023
Response from Feruza on 29 Dec 2023
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments, and your insights are valuable as we continuously work to enhance our guests' experience.We acknowledge your observations regarding the need for renovations, specifically with the TV and the limitations in connecting external devices. Your feedback will be shared with our team to explore opportunities for improvement in these areas.Additionally, we're glad to hear that you found the breakfast options good, but we apologize for the constraints in the breakfast space and lighting. We will review these aspects to ensure a more comfortable dining experience for our guests.We also appreciate your comments about the room amenities, and we will take this into consideration for future updates and improvements.We're pleased that you found our location convenient, and we hope to have the opportunity to welcome you back in the future. If there are specific details you would like to share or if there's anything else we can assist you with, please feel free to reach out.Thank you for choosing Hilton Helsinki Strand and have a Happy New Year!

10/10 Excellent

CRYSTAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Feruza on 29 Dec 2023
Dear valued guest,Thank you for leaving us an in depth review! I am pleased to hear that you had an overall comfortable stay and that you were happy with our hotel. Thank you again for your valuable feedback, we do hope to see you again whenever you have the chance to visit Helsinki!Wishing you a lovely day!

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Feruza on 29 Dec 2023
Dear guest,Thank you for leaving us an in depth review! I am pleased to hear that you had an overall comfortable stay and that you were happy with our hotel. Thank you again for your valuable feedback, we do hope to see you again whenever you have the chance to visit Helsinki!Wishing you a lovely day!

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The entire area is under construction which I am sure will be nice in the future but is awful for walking and sleeping now. Bed uncomfortable and most staff reluctantly helpful
Stayed 3 nights in Nov 2023

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Vastaanotto on 4 Nov 2023
Kiitos tuhannesti vierailustanne ja antamastanne palautteesta. Palautteenne on meille tärkeää, jotta voimme kehittää toimintaamme. Ihanaa kuulla, että vierailunne sujui hyvin täällä Strandissa ja olitte tyytyväisiä saamaanne palveluun ja aamiainen maistui. Mukavaa Syksyä ja toivottavasti nähdään pian uudestaan täällä Hakaniemessä!

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel cuenta con una excelente ubicación
Stayed 2 nights in Oct 2023
Response from Reception on 4 Nov 2023
Dear guest,Thank you for taking the time to share your thoughts about your recent stay at our hotel - it is greatly appreciated! I am pleased to hear that you had an overall comfortable stay and that you were happy with our hotel, I will forward your positive comments to everyone. Thank you again for your valuable feedback, we do hope to see you again whenever you have the chance to visit Helsinki!Wishing you a lovely day!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Mey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Aug 2023

8/10 Good

Natalie

Stayed 4 nights in Aug 2023
Response from Juulia on 28 Aug 2023
Dear Natalie,Thank you for your kind review, we appreciate it very much! I am pleased to hear that your stay with us was an positive experience. We are reviewing all the feedbacks to ensure it is used to improve our guest experience. Looking forward to welcoming you back to Hilton Strand again in the future! Have a lovely day! Best regards,Reception

2/10 Terrible

Pavel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The conditioner cannot be off. You cannot change the room temperature: only 21-22 degrees Celcius. Because the totalitarian hotel management believes that 21 is the best temperature for all people for all time. I had to work all day in my room, and had to take on all my clothes: sweater, coat, hat. And it was insufficiently warm anyway. The worst hotel I ever had.
Stayed 5 nights in Jul 2023
Response from Juulia on 28 Aug 2023
Dear Pavel,Thank you for your stay with us and your review. It is important to us to receive both positive and negative reviews.I am truly sorry to hear you experience with us was not comfortable and the room was too cold. I will use your experience as a learning opportunity to our team to guarantee best possible service in the future. I hope we are able to serve you better in the future.Once again my deepest apologies for your experience and I hope to see you with us in the future.Best regards,Reception

10/10 Excellent

Priscilla

Stayed 1 night in Aug 2023
Response from Juulia on 28 Aug 2023
Dear Priscilla,Thank you for staying at the Hilton Helsinki Strand. We are happy to hear that you have enjoyed your stay with us. All the best to you and we hope to see you againBest regards,Reception

8/10 Good

Inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, spacious and quiet. Got lots of sleep which I really enjoyed
Stayed 5 nights in Jul 2023
Response from Timo on 21 Jul 2023
Dear John,thank you for your review, it is very much appreciated!Wonderful to hear you had a good nights sleep and thought that our rooms are comfortable!We welcome you back anytime :)Best regards,Reception

10/10 Excellent

Dag

Travelled with family
Liked: Cleanliness
Nice and friendly staffs! Good location and transportation! Everything is clean !
Stayed 1 night in Jul 2023

8/10 Good

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent especially in restaurant. Bit disappointed with size of the pool.
Stayed 7 nights in Jul 2023
Response from Hilton Helsinki Strand on 14 Aug 2023
Dear valued guest,Thank you for your wonderful 4* rating!Thank you for taking the time to share your thoughts about your recent stay at our hotel! We are beyond pleased to hear that your stay with us was an overall positive experience and that you were happy with our service. However, I am truly sorry to hear that you experienced pool to be disappointing. Rest assured, we are reviewing all the feedback that comes to us to ensure it is used to improve our guest experience.It was a pleasure to have you stay with us and we are looking forward to welcoming you back to Hilton Strand in the not too distant future.Best regards,

10/10 Excellent

Henrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Perfectly situated
Stayed 1 night in Jun 2023
Response from Hilton Helsinki Strand on 14 Aug 2023
Dear valued guest,Thank you for your wonderful 5* rating!Thank you for taking the time to share your thoughts about your recent stay at our hotel! We are beyond pleased to hear that your stay with us was an overall positive experience and that you were happy with our location. Rest assured, we are reviewing all the feedback that comes to us to ensure it is used to improve our guest experience.It was a pleasure to have you stay with us and we are looking forward to welcoming you back to Hilton Strand in the not too distant future.Best regards,

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Biswajit

Travelled with partner
Liked: Cleanliness, staff & service
Very good breakfast. But, room comfort was barely satisfactory. The room temperature could not be raised and the AC could not be shut off. Cold air came straight to the pillow. Hotel provided supplemtary heaterbbut it was inefficient and inadequate.
Stayed 5 nights in May 2023
Response from Ada / Reception on 2 Jun 2023
Dear Biswajit,Thank you for your feedback. I am deeply sorry to hear, that the room temperature caused troubles. I will forward the feedback to our Executive Managers who will look into this to make the guest's experience better.I hope you have a nice stay and I warmly welcome you back to Hilton Helsinki Strand.Best regards,Ada / Reception

10/10 Excellent

Messod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room, great view. Helpful staff. No internet for 1 day out of the 5--that was tough.
Stayed 6 nights in May 2023
Response from Feruza on 29 May 2023
Thank you for staying at the Hilton Helsinki Strand. We are happy to hear that you have enjoyed your stay with us. All the best to you and we hope to see you again. Yours, The staff of Hilton Helsinki Strand

8/10 Good

Dominik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Feruza on 29 May 2023
Thank you for staying at the Hilton Helsinki Strand. We are happy to hear that you have enjoyed your stay with us. All the best to you and we hope to see you again. Yours, The staff of Hilton Helsinki Strand

10/10 Excellent

Marlon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Feruza on 6 May 2023
Thank you for taking the time to share your positive rating about your recent stay with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Kind Regards,Hilton Helsinki Strand

8/10 Good

Michael, Brisbane

Travelled with group
Liked: Property conditions & facilities
While still reasonable and the rooms are well appointed, the overall property could do with a renovation
Stayed 1 night in Apr 2023
Response from Jessica on 26 Apr 2023
Dear Michael, I'd like to sincerely thank you for sharing your experience of your recent stay at Hilton Helsinki Strand. You are among our most valued guests and my apologies that our hotel did not meet your expectations and you experienced the facilities to be too old fashioned. The hotel was built in 1988 and the full refurbishment took place in 2015. I can assure you that your comments will be relayed to the respective department for further improvement and it will be looked into for possible negotiations. However, I am pleased to hear you had an overall comfortable stay with us. Rest assured we are reviewing all feedback that comes to us to ensure they are used to improve our guest's experience. Thank you again for your valuable feedback, we do hope to see you again whenever you have the chance to visit Helsinki!Wishing you a lovely day! Best reagrds, Reception team

8/10 Good

Joanne Clare

Travelled with family
Liked: Amenities
Location was amazing! Easy to walk to main attractions and railway station / tram / buses. However there is building work outside the hotel (and throughout Helsinki) which was noisy and dirty. Also the sofa bed hadn't been made up on arrival, there were not enough towels provided initially and the bathroom had stains on the wall and was 'tatty'. Food was good in the restaurant though.
Stayed 4 nights in Apr 2023
Response from Jessica on 26 Apr 2023
Dear Joanne Clare,First and foremost, I'd like to thank you for sharing your experience of your recent stay at Hilton Helsinki Strand. You are among our most valued guests and I am very sorry you found your sofa bed was not properly made up and the bathroom to be unclean. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room clean and there should have been enough towels in the first place; my apologies. Rest assured we are reviewing all feedback that comes to us to ensure they are used to improve our guest's experience and I will relay your comments to the housekeeping department.However, I am pleased to hear you were happy with our service from the staff and the hotel location which is really great. Ten minutes’ walk towards the city center and at the same time away from the main traffic. I will forward your positive comments to our restaurant staff as well. Thank you again for your valuable feedback, we do hope to see you again whenever you have the chance to visit Helsinki!Best regards, Jessica / Reception

8/10 Good

Eliza

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Niina, Guest Service Agent on 14 Apr 2023
Dear Eliza,we appreciate your feedback! Thank you so much and hope to see you soon again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Hilton Strand on 18 Mar 2023
Thank you for taking the time to share your positive rating about your recent stay with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Kind Regards,Hilton Helsinki Strand

10/10 Excellent

JANE

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, very welcoming and staff were always very helpful. Restaurant was also good and reasonable pricing
Stayed 1 night in Mar 2023
Response from Hilton Strand on 18 Mar 2023
Thank you for taking the time to share your positive rating about your recent stay with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Kind Regards,Hilton Helsinki Strand

8/10 Good

Rakesh

Stayed 2 nights in Mar 2023
Response from Hilton Strand on 18 Mar 2023
Thank you for taking the time to share your positive rating about your recent stay with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Kind Regards,Hilton Helsinki Strand

10/10 Excellent

Loyber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and buffet was out of the world !!
Stayed 2 nights in Feb 2023
Response from Feruza on 18 Mar 2023
Thank you for taking the time to share your positive rating about your recent stay with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Kind Regards,Hilton Helsinki Strand

8/10 Good

W Robert, Dublin

Travelled with partner
Liked: Cleanliness, staff & service
Nice property in a decent location but missing a few amenities like a refrigerator in the room, and no hot tub or jacuzzi in the sauna / pool area. Staff were friendly but room was very inconsistently cleaned, or they asked to clean the room at odd hours (8:30pm!). Area around hotel is undergoing a lot of construction and not too many restaurants right around it.
Stayed 4 nights in Feb 2023
Response from Feruza on 18 Mar 2023
Thank you for taking the time to share your positive rating about your recent stay with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Kind Regards,Hilton Helsinki Strand

10/10 Excellent

Loyber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks !!!
Stayed 2 nights in Feb 2023
Response from Feruza on 18 Mar 2023
Thank you for the great rating! We are thrilled that you enjoyed our hotel! We are looking forward to having you stay with us in the near future.Kind Regards,Hilton Helsinki Strand

8/10 Good

Shabbir, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first 2 nights booked into a sea view room but sea was frozen and though could see the sea, it was about half a kilometer from room window. next 2 nights were booked into executive room where we had paid extra rate but we decided to remain in the sea view room. executive room entitles to breakfast and evening snack. cathedral and union square is walking distance and no restaurants around except for a McDonalds across from the hotel. sauna was okay and swimming pool very small.
Response from Feruza on 18 Mar 2023
Thank you for taking the time to share your positive rating about your recent stay with us. I'm so pleased to hear that you enjoyed your time with us. We would love to have you stay with us again when you are next in the area!Kind Regards,Hilton Helsinki Strand

10/10 Excellent

CHOW KA

Travelled with family and small children
Liked: Cleanliness, staff & service
Room is clean and in nice decor. Suggest the pool to upgrade a bit. Noted executive lounge is under renovation, so we had no chance to comment the upgraded facility yet.
Response from Feruza on 18 Mar 2023
Thank you for the great rating! We are thrilled that you enjoyed our hotel! We are looking forward to having you stay with us in the near future.Kind Regards,Hilton Helsinki Strand

10/10 Excellent

Sibongile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Helsinki Strand The best hotel in Helsinki
Most beautiful, comfortable, the reception staff was friendly and willing to advise on how to explore Helsinki. Printed bus routes for us etc. thank you. The pool and Sauna was the best indoor entertainment for us. Sibongile Sambo, South Africa.
Stayed 3 nights in Dec 2022

10/10 Excellent

adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place

10/10 Excellent

Ruslan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Rodolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel.
Stayed 4 nights in Nov 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hilton Helsinki Strand on 22 Aug 2022
Thank you for taking the time to share your thoughts about your recent stay at our hotel! We are beyond pleased to hear that your stay with us was an overall positive experience.We look forward to hopefully welcoming you back to Hilton Strand in the not too distant future!Kind Regards,Hilton Helsinki Strand

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Andjela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. They were quick to respond to any request. The check in and check out processes were easy. Nice, clean rooms and a nice restaurant in the hotel.
Stayed 1 night in Jul 2022
Response from Hilton Helsinki Strand on 22 Aug 2022
Thank you for taking the time to share your thoughts about your recent stay at our hotel! We are beyond pleased to hear that your stay with us was an overall positive experience. Looking forward to hopefully welcoming you back to Hilton Strand in the future!Best regards,Hilton Helsinki Strand

4/10 Poor

Eve

Liked: Cleanliness, amenities, property conditions & facilities
Upon my arrival to the hotel, I stood in Iine to be assisted by one of the two team members behind the counter. There was 1 person at the counter being assisted. As I stood there...at the HiltonHonors checkin sign...No one assisted me, nor acknowledged my presence. Then another person walked up. The team members spoke to him and assisted him before assisting me. After I checked in and asked if my hilton honors was connected w this stay, the young lady became a bit more personble. Overall my short stay at the hotel was pleasant...after an initially offputting experience that left me questiong if my dollars and hilton honors status is secondary to other patrons of a lighter hue.
Stayed 1 night in Jul 2022

8/10 Good

Adele

Stayed 3 nights in Jul 2022

4/10 Poor

Marie, London

Disliked: Staff & service
Unfortunately I lost my credit card at the airport, so when it came to checking in there wasn't one for the hotel to put possible mini bar charges on. Instews of just taking a cash supplement they LOCKED the mini bar meaning I couldn't even use the fridge to keep my medication cream cool. One nights worth of waiter service was terrible, nothing like the service I received the night before. Waiter was un attentive, uninterested. And to top off the poor experiences when I went swimming in the hotel pool someone stole my room key from my bag, there are no lockers rooms just a changing area, you have to carry your key card wirh you everywhere to travel about the hotel feom floor to floo and to access the gym and swim areas. Not the Hilton experience I was expecting they could easily do WAYYY better.
Stayed 4 nights in Jul 2022

8/10 Good

Margarethe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Like: Breakfast executive lounge was good with good variety of food items; location of hotel; pizza at restaurant (did not try anything else), staff was very nice and helpful Did not like: Executive lounge evening meal. Always the same. Needs at least a different warm option per night.
Stayed 5 nights in Jul 2022

10/10 Excellent

William S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very clean and very nice staff. Parking is underground in warm garage and snacks available. Breakfast is a bit pricey but has very nice selection available as well as lunch time snacks.
Stayed 2 nights in Mar 2022