Hell's Gate Island

Everything was great including customer service everywhere but rooms don’t get clean daily. Food was delicious at all restaurants except at Rasta beach grill.

Overall we had a great experience. The rooms were clean and well-maintained. We stayed in a Gauguin Suite, which felt more like a private villa than a hotel room. Having a secluded backyard and plunge pool was a huge plus and made the stay feel very intimate and relaxing. The beach is absolutely beautiful and easily one of the resort's biggest highlights. The food was surprisingly good. Since meals are made to order rather than sitting under heat lamps at a buffet, everything tasted fresh and well-prepared. The drinks were ok, although pretty much what you'd expect from an all-inclusive Caribbean resort. That said, this is not the type of resort you come to if you're looking to party. Galley Bay is all about relaxation, reconnecting with your significant other, and enjoying a slower pace of life. The evening entertainment is usually a live band playing music rather than the typical high-energy resort productions. Everything is very low-key and laid back. One thing to note is that the resort itself is fairly small. You can walk from one end to the other in about 10 minutes, which we liked but if you're looking for a massive property with endless activities, this may not be the place. My only real criticism is that some of the staff seemed a bit uninterested at times. Nobody was rude but we didn't experience the exceptionally warm service that many Caribbean resorts are known for. We didn't notice many guests tipping, so unlike other places the staff is not tip motivated.

Staff was FANTASTIC!! Can’t say enough about how warm and friendly and hard working at least the staff I interacted with were . The resort is lovely if you aren’t looking for an extravagant amount of things to do and to just relax. They do however have excursions for additional fees. If you are looking to just lay on a beach, this is not the resort for you. The view is beautiful from a beachfront room however, you can’t go and walk on to it and lay nor go into the water. There is a bayside of the resort that offers a small area to be able to go in to. The main pool was a little small but we were lucky to be visiting on a slower week. We also did not know there was an Adults Only section. This I will keep in mind for future consideration! I would like to point out that Riaan the GM was absolutely HANDS ON & very interactive with everything & everyone! Very refreshing! Overall it was a lovely time so thank you!