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Reviews of The County Hotel

2.5 out of 5
The County Hotel
Old Luss Road, Helensburgh, Scotland

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 72 reviews" "
Rating 8 - Good. 31 out of 72 reviews" "
Rating 6 - Okay. 14 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 6 out of 72 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Stayed 1 night in Sep 2023

8/10 Good

Richard

Stayed 2 nights in Sep 2023

8/10 Good

Trish

Stayed 1 night in Apr 2023

10/10 Excellent

Graham

Stayed 1 night in Apr 2023

8/10 Good

Martin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The door handle fell off and access was difficult to get into room. Carpets could do with renewal. Staffe were polite. Breakfast was friendly and enjoyable.
Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to locate and helpful staff.
Convenient and easy to locate; staff very helpful; good breakfast options.
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Stayed 1 night in Sep 2022

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Susan

Business traveller, Travelled with partner
Liked: Staff & service
A bit disconcerted that door was was locked and no Receptionist! That sorted We seemed to be the only guests….. never saw any and we were the only people having breakfast both days. It was clean and comfortable and three minor problems in the room were sorted promptly and successfully! Staff helpful and friendly…. It was ideal for our needs.
Stayed 2 nights in Mar 2022

8/10 Good

Cirilo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic hotel, free parking available. Overall good.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great potential needs some maintenance.
The hotel needs a few updates, my bedroom had a bed side table with no handle and screws sticking out, the windows were without their wedges, creating a draft. The noise from the next door takeaway and the smell was not the most pleasant. Breakfast was timely and tasty. Unfortunately I did not see anyone in the hotel wearing masks from staff to guests, very relaxed and did not fill me with confidence.
Stayed 1 night in Aug 2021

10/10 Excellent

Graeme

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean comfortable stay
This was a last minute overnight booking. I was a bit worried when i got there as the hotel looks a bit shabby on the outside but inside my room was clean and comfortable. The bed was very comfortable - great. The staff are friendly and attentive and breakfast, brought to your room because of Covid, was on time and good. Issues - I couldn't connect to wifi and the breakfast was pretty cold but I have no doubt the staff would have helped had i raised the issues. Also best to call the hotel on arrival as no-one was at reception and the front door was locked. Someone came out to meet me straightaway.
Stayed 1 night in Aug 2020

6/10 Okay

Paul

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Ok for price
Small room, very hard mattress Clean and functional Breakfast ok
Stayed 1 night in Sep 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel, not too far from the train station and town, with plenty of parking (the street is fairly quiet for additional). Room was clean, warm and comfortable. Perfect for what I needed.
Stayed 1 night in Sep 2019

4/10 Poor

MARLYN

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2019

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean. Lovely, smiling staff. Bed was comfortable.
Stayed 1 night in Aug 2019

8/10 Good

Janet, Oregon, USA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient walk to river front cafes and close enough to Hill House for a morning walk
Stayed 1 night in Jul 2019

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
I arrived late so I can’t comment on the restaurant. The room was fine with a comfortable bed and good shower.
Stayed 1 night in May 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well organized. Convient acess to town.
Stayed 1 night in Oct 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Maggie, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and friendly. Room was comfortable with large bathroom and excellent shower. Breakfast was well cooked and service prompt.
Stayed 1 night in Aug 2018

6/10 Okay

Philip

Liked: Cleanliness
Disliked: Staff & service
The room was very good as was the decoration throughout. The only problem was the length of time it took for the order for breakfast to be taken and then it took nearly 20 minutes for the food to arrive. It wasn't that busy. If the service improved it would be an excellent hotel
Stayed 1 night in Jun 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
county hotel helensburgh
Very nice hotel. spottlessly clean. Excellent breakfast. Bed a bit firm for my liking
Stayed 1 night in Jun 2018

8/10 Good

Marie

Liked: Cleanliness, staff & service, room comfort
Enjoyable and comfortable stay. Pleasant and helpful staff
Stayed 2 nights in May 2018

6/10 Okay

Rhonda, Ireland

Liked: Cleanliness, staff & service, room comfort
Very convenient to the railway. Get off the stop before Helenburg and its just over the bridge. A bit annoyed that our payment had been take from the card before we had checjed out. We had given credit card details on line but intended to pay individually on checking out. Didn't think this was fair or right.
Stayed 2 nights in May 2018

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
It was fantastic the staff were all friendly and helpful,ordering us in food and then getting us taxis .
Stayed 1 night in Dec 2017

8/10 Good

Abagail

Liked: Cleanliness, staff & service, property conditions & facilities
Scotland trip
My friends and I all stayed in separate rooms, none of which were really the same. The staff was great with cleaning the rooms and breakfast tasted great.
Stayed 5 nights in Jan 2018

10/10 Excellent

John, Auchterarder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I enjoyed a lovely overnight stay in this hotel, the staff of the hotel were very helpful to us. The room was excellent, lovely comfortable bed, room was warm, bathroom very clean, bath and shower, excellent. We are returning to Helensburgh in 2018 and have already booked this hotel for our stay.
Stayed 1 night in Nov 2017

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was simple but the bed was super comfortable and the bathroom was very nice!
Stayed 1 night in Oct 2017

10/10 Excellent

Diane, East Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idea location for us
This hotel was a great surprise, The room was clean & comfortable. Breakfast was well cooked and presented, everything we could want. The people were very friendly and looked after us very well. We will be hoping to stay here again.
Stayed 2 nights in Sep 2017

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place and great breakfast
Friendly place tp stay, great breakfast
Stayed 3 nights in Jul 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
Left after 10 mins of being in room, worse hotel room i have ever been in, room 7. We decided not to sleap here, but were given refund without any problems.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mark, Four Oaks, Sutton Coldfield

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel looks as though it is going through modernisation. Reception area needs to be improved to make it more welcoming. The bedroom had been painted however the blinds didn't work, the timber behind the headboard was shabby and the carpet was old and stained. In saying that there are positives, the room was very clean, the bed extremely comfortable and the bathroom/shower room was finished to a very high standard. A new carpet and a fix of the blinds would give you a luxury room. Breakfast was very good.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place, shame about the hygiene.
I stayed in a superior room for 2 nights which was well appointed, almost new,clean and comfortable. Wifi was excellent. 3 things on the minus side. Breakfast poor quality sausages. Neither mine nor my colleague's room was serviced after the first night and I may have this wrong but the guy on reception wore the same shirt for 3 days. One might argue that it was uniform but even the breakfast chef wasn't wearing one.

6/10 Okay

Eleanor, Wigan

Basic but fine
Needed some were to stay short notice didn't need the breakfast but they asked what time and what we wanted. Room was basic but nice the carpet could do with a clean but bathroom looks like it's been updated overall the room is what we expected and what we paid for

8/10 Good

daniel, Carnoustie

Liked: Cleanliness, staff & service, room comfort
went for an overnight the staff were friendly helpful the hotel is being refurbished in stages but no real disruptions would return no problem

4/10 Poor

Dickie, australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
different to advertised pictures
Room was clean and female staff member friendly. Entrance way to hotel was appalling, unpainted bare and old dirty carpet. Almost walked straight out but had paid in advance and needed somewhere to stay after long drive. Room was clean but beds were very old and room lacked bed side lights - only had overhead main light. Dining area appeared to have been part of an old pub, dirty/stained carpet and lots of wear and tear which could be vastly improved with a makeover. Overpriced for what we got.

8/10 Good

John, Yeovil Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay at hotel, to visit grandson who works
No problem with hotel only problem with weather All facilities very good and made very welcom at hotel

10/10 Excellent

Elaine, Stockport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, family run hotel.
Stayed one night en route from the Highlands. The family who run this were very friendly and my room was comfortable and clean. There was plenty of choice at breakfast but word of warning, there are, at the moment, no other dining facilities on site as they are in the middle of improving the restaurant, though there are lots of places to eat in the area.

10/10 Excellent

Elaine, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and a friend stayed in a twin room.witch was spotles.the staf were realy friendly and nothing was a problem for them.breakfast was lovely.would recomend this hotel