Title: SureStay Hotel by Best Western Helen Downtown Reviews, Deals & Photos 2026 - Expedia.co.uk

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# SureStay Hotel by Best Western Helen Downtown

Guests start their mornings with a complimentary breakfast before enjoying a swim in the indoor pool at this mountain retreat in downtown Helen

## Photo gallery for SureStay Hotel by Best Western Helen Downtown

![Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi - SureStay Hotel by Best Western Helen Downtown (Helen)](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/241f26dd.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Lobby - SureStay Hotel by Best Western Helen Downtown (Helen)](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/b840571f.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Indoor pool, a heated pool - SureStay Hotel by Best Western Helen Downtown (Helen)](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/b59c5019.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Restaurant - SureStay Hotel by Best Western Helen Downtown (Helen)](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/w3840h2557x0y4-5d6af1a1.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Exterior - SureStay Hotel by Best Western Helen Downtown (Helen)](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/e04a52c8.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

SureStay Hotel by Best Western Helen Downtown offers a welcoming stay in the mountains. Enjoy a free continental breakfast, indoor pool, 24-hour front desk, and convenient parking. Guests appreciate the lobby's complimentary coffee and tea service.

## Reviews

8.8

Excellent

## Popular amenities

- Free Wi-Fi
- Air-conditioning
- 24/7 front desk

£71

includes taxes & fees

20 Jan - 21 Jan

## Room options

### Check availability for these dates

Tonight

[Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=439683&PinnedHotelID=439683&HadPinnedHotel=true&regionId=-1&adults=2)

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Tomorrow

[Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=439683&PinnedHotelID=439683&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=439683&PinnedHotelID=439683&HadPinnedHotel=true&regionId=-1&adults=2)

This weekend

[Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=439683&PinnedHotelID=439683&HadPinnedHotel=true&regionId=-1&adults=2)

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Next weekend

[Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=439683&PinnedHotelID=439683&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=439683&PinnedHotelID=439683&HadPinnedHotel=true&regionId=-1&adults=2)

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

### View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

![Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/85f603e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2

Wonderful

49 reviews

### Highlights

Air conditioning 

Connecting rooms available 

Fridge 

Flat-screen TV 

Hydromassage showerhead 

Shower/bath combination 

Private bathroom 

Hairdryer 

- Sleeps 2
- 1 King Bed

### View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

![Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/w3837h2561x3y0-b471c8a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6

Excellent

107 reviews

### Highlights

Air conditioning 

Connecting rooms available 

Fridge 

Flat-screen TV 

Hydromassage showerhead 

Shower/bath combination 

Private bathroom 

Hairdryer 

- Sleeps 4
- 2 Double Beds

### View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

![Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/71ec7edc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0

Wonderful

12 reviews

### Highlights

Air conditioning 

Connecting rooms available 

Fridge 

Flat-screen TV 

Jetted bath 

Hairdryer 

Private bathroom 

Hydromassage showerhead 

- Sleeps 2
- 1 King Bed

### View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

![Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/w3836h2561x4y0-10f07123.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 2 Double Beds, Accessible, Bathtub

8.0

Very good

2 reviews

### Highlights

Air conditioning 

Connecting rooms available 

Fridge 

TV 

Hydromassage showerhead 

Shower/bath combination 

Private bathroom 

Hairdryer 

- Sleeps 4
- 2 Double Beds

### View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

![Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/9cfcaf0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0

Exceptional

6 reviews

### Highlights

Fireplace 

Air conditioning 

Connecting rooms available 

Fridge 

Flat-screen TV 

Jetted bath 

Hairdryer 

Private bathroom 

- Sleeps 2
- 1 King Bed

### View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

![Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/440000/439700/439683/w3837h2561x3y0-8585e450.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0

Exceptional

1 review

### Highlights

Air conditioning 

Connecting rooms available 

Fridge 

TV 

Hydromassage showerhead 

Shower/bath combination 

Private bathroom 

Hairdryer 

- Sleeps 2
- 1 King Bed

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## About the area

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.70024%2C-83.72656&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kcxY0EEPP_aXJ8aj-gVATLfXBG4=)

8396 S Main St, Helen, GA, 30545

#### What's nearby

- Helen Festhalle \- 2 min walk \- 0.1 miles
- Helen Arts & Heritage Center \- 5 min walk \- 0.3 miles
- Unicoi Hill Park \- 6 min walk \- 0.4 miles
- Charlemagne's Kingdom \- 7 min walk \- 0.4 miles
- Alpine Helen/White County Convention and Visitors Bureau \- 9 min walk \- 0.5 miles

#### Getting around

- Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

#### Restaurants

- ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
- ‪Helen Festhalle - ‬5 min walk
- ‪Campfire Gather Round - ‬6 min walk
- ‪The Troll Tavern - ‬4 min walk
- ‪Cowboys & Angels - ‬6 min walk

## About this property

### SureStay Hotel by Best Western Helen Downtown

Hotel in the mountains 

 SureStay Hotel by Best Western Helen Downtown provides amenities, such as free continental breakfast and a corner/local shop. Stay connected with free in-room WiFi. 

You'll also enjoy the following perks during your stay: 

- An indoor pool
- Free self-parking
- A banquet hall, a 24-hour front desk and coffee/tea in reception
- A TV in reception
- Guest reviews speak highly of the breakfast, helpful staff and proximity to shopping

Room features 

All 58 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property. 

Other conveniences in all rooms include: 

- Bathrooms with hydromassage showers and shower/bath combinations
- 32-inch TVs with cable channels
- Fridges, microwaves and coffee/tea makers

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![Lobby](https://images.trvl-media.com/lodging/34000000/33780000/33776800/33776734/454b5b90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)

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## Property amenities

### Internet

- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi

### Parking and transport

- Free self parking on site
- Limited on-site self parking
- Wheelchair-accessible parking and van parking available
- Onsite parking includes off-street options

### Food and drink

- Free continental breakfast available daily 6:00 AM to 10:00 AM
- Coffee and tea in common areas

### Things to do

- Heated pool
- Indoor pool
- TV in common areas

### Family friendly

- Grocery/convenience store
- In-room microwave
- In-room refrigerator
- Indoor pool

### Conveniences

- 24-hour front desk
- Grocery/convenience store
- Shared microwave
- Shared refrigerator

### Guest services

- Housekeeping on request

### Outdoors

- In the mountains

### Accessibility

- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Assistive listening devices
- Braille/raised signage
- No lift
- Raised toilet seat
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible van parking

### More

- 2 buildings
- 2 floors
- Banquet hall
- Designated smoking areas (fines apply)

## Room amenities

### Bedroom

- Bedsheets provided

### Bathroom

- Free toiletries
- Hair dryer
- Hydromassage showerhead
- Private bathroom
- Shampoo
- Shower/bathtub combination
- Soap
- Toilet paper
- Towels provided

### Entertainment

- 32-inch TV with cable channels

### Food and drink

- Coffee/tea maker
- Microwave
- Refrigerator

### More

- Access via exterior corridors
- Air conditioning (climate-controlled)
- Connecting rooms available
- Desk
- Free local calls
- Iron/ironing board
- Laptop workspace
- Phone

## Policies

### Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM 

Minimum check-in age - 21 

### Check-out

Check-out before 11 AM

### Special check-in instructions

Front desk staff will greet guests on arrival at the property 

Information provided by the property may be translated using automated translation tools 

### Access methods

Staffed front desk

### Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

### Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

### Payment types at the property

## Important information

### You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. 

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges 

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted 

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room 

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) 

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

### We should mention

This property does not have any lifts 

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

### Property is also known as

Helen Ga Super 8

SureStay Helen Downtown

Super 8 Motel Helen Ga

Super 8 Helen Ga Motel

Super 8 Helen Ga Hotel

Helen Super Eight

Super Eight Helen

Helen Super 8 Hotel

SureStay Hotel Helen Downtown Best Western

SureStay Helen Downtown Best Western

SureStay Hotel Best Western Helen Downtown

SureStay Best Western Helen Downtown

SureStay Hotel Helen Downtown by Best Western

Surestay By Best Helen Helen

SureStay Hotel by Best Western Helen Downtown Hotel

SureStay Hotel by Best Western Helen Downtown Helen

SureStay Hotel by Best Western Helen Downtown Hotel Helen

## Frequently asked questions

### Does SureStay Hotel by Best Western Helen Downtown have a pool?

### How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

### Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

### How much is parking at SureStay Hotel by Best Western Helen Downtown?

### What time is check-in at SureStay Hotel by Best Western Helen Downtown?

### What time is check-out at SureStay Hotel by Best Western Helen Downtown?

### Where is SureStay Hotel by Best Western Helen Downtown located?

## Have a question?

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## Reviews

## SureStay Hotel by Best Western Helen Downtown Reviews

8.8

### Excellent

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines)

### 8.8

Cleanliness

### 10

Location

### 9.2

Staff & service

### 8.4

Eco-friendliness

### 8.4

Property conditions & facilities

10 - Excellent

590

8 - Good

253

6 - Okay

95

4 - Poor

36

2 - Terrible

33

## Reviews

### 10/10 Excellent

#### Jose

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Perfect location, short walk to most of the best places in town. Clean room and friendly staff

##### Jose

Stayed 2 nights in Dec 2025

### 10/10 Excellent

#### Sonia

13 Jan 2026

Liked: Cleanliness, property conditions & facilities

The room was nice and clean. The staff was wonderful and I would be staying here again 

![](https://a.travel-assets.com/ugc/hotel-reviews/def2a9c2-ffba-4d2b-ae98-88e14af6f2d4-1768269849863.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Sonia

Stayed 2 nights in Jan 2026

### 8/10 Good

#### Robin

3 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean room and convenient location. Friendly staff.

##### Robin

Stayed 2 nights in Dec 2025

### 10/10 Excellent

#### Jacqueline

2 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Yes parking is very easy ,the hotel y very noche 

##### Jacqueline

Stayed 1 night in Jan 2026

### 10/10 Excellent

#### Jennifer

23 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was clean and comfortable. Great walking distance from everything. Would stay again.

##### Jennifer

Stayed 1 night in Dec 2025

### 10/10 Excellent

#### Tyler

13 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great place 

##### Tyler

Stayed 1 night in Nov 2025

### 10/10 Excellent

#### Yanseli

2 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really good experience 

##### Yanseli

Stayed 2 nights in Dec 2025

### 10/10 Excellent

#### Kristie

7 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff, location and room were fabulous!

##### Kristie

Stayed 2 nights in Oct 2025

### 8/10 Good

#### Angelica

3 Dec 2025

Liked: Cleanliness

Front desk manager was very nice and allowed us to check in early. The location was great

##### Angelica

Stayed 1 night in Dec 2025

### 10/10 Excellent

#### Tabitha

31 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nothing at all to complain about! Perfect location. 

##### Tabitha

Stayed 3 nights in Dec 2025

### 10/10 Excellent

#### Lily

17 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was cleaned and the staff are really nice. 

##### Lily

Stayed 1 night in Nov 2025

### 10/10 Excellent

#### Debra D

29 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

our stay was great, staff very friendly and explain everything. Room was clean and if we need anything the office had just about everything. the morning breaskfast was well stocked lots of choices. will stay there next time.

![view from front of hotel](https://a.travel-assets.com/ugc/hotel-reviews/f43fb340-ae44-4469-b51e-8006e58c6666-1766972166843.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![view from our room](https://a.travel-assets.com/ugc/hotel-reviews/c8f10f04-9f50-49ab-86bb-f3e221847ae6-1766972166659.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![light in town](https://a.travel-assets.com/ugc/hotel-reviews/0fb931cd-b395-406c-9537-327a799b571e-1766972166344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Debra D

Stayed 1 night in Dec 2025

### 10/10 Excellent

#### alianny

11 Oct 2025

Liked: Cleanliness, amenities

The room was clean staff was very friendly live the location we could just go walking everywhere. 

##### alianny

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### Merideth

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great very nice. I would recommend. 

##### Merideth

Stayed 2 nights in Nov 2025

### 10/10 Excellent

#### Barbara

5 Oct 2025

Rooms newly renovated, very clean and staff friendly. Location was perfect. Will stay there again. 

##### Barbara

Stayed 2 nights in Oct 2025

### 8/10 Good

#### Xiomeidy

3 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Front desk staff girls very friendly 

##### Xiomeidy

Stayed 1 night in Nov 2025

### 10/10 Excellent

#### Jorge

30 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

A very welcoming place. Everything was great. 

##### Jorge

Stayed 3 nights in Nov 2025

### 8/10 Good

#### Christina

22 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect hotel to walk the strip. Will stay again for Oktoberfest 2026

##### Christina

Stayed 2 nights in Oct 2025

### 8/10 Good

#### Margeaux

26 Sept 2025

Liked: Cleanliness, staff & service

Good hotel for a quick stay in Helen, not too noisy and close enough to walk everywhere.

##### Margeaux

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### Teresa

8 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location! Could walk to downtown. Staff was helpful and she recommended wonderful restaurants. Room was clean and comfortable. Breakfast was limited with just cold options and fruit, we prefer a hot breakfast. 

##### Teresa

Stayed 2 nights in Dec 2025

### 10/10 Excellent

#### Marsha

11 Nov 2025

Liked: Cleanliness

Absolutely loved the staff 

##### Marsha

Stayed 1 night in Nov 2025

### 10/10 Excellent

#### Jimmy

9 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and very clean 

##### Jimmy

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### Kristin

28 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super clean room. Staff was very friendly & helpful. Location is great for walking to lots of shopping & dining options. Would definitely stay here again. 

##### Kristin

Stayed 2 nights in Oct 2025

### 10/10 Excellent

#### David

10 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice clean room!

##### David

Stayed 1 night in Dec 2025

### 10/10 Excellent

#### MARIA

23 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property is close to everything. Rooms are very clean and beds are comfortable.

##### MARIA

Stayed 3 nights in Sep 2025

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