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Overview of SureStay Hotel by Best Western Helen Downtown

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Indoor pool
Indoor pool
Desk, laptop workspace, free WiFi, bed sheets
Desk, laptop workspace, free WiFi, bed sheets

SureStay Hotel by Best Western Helen Downtown

2.5 out of 5

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationUnicoi Hill Park6 min walk
    Popular LocationUnicoi State Park11 min walk
    Popular LocationHelen Tubing & Helen Water Park16 min walk
    AirportGainesville, GA (GVL-Lee Gilmer Memorial)51 min drive

Choose dates to view prices

About this area

Helen

In the mountains, SureStay Hotel by Best Western Helen Downtown is in a walkable area with good shopping. Helen Festhalle and Helen Arts & Heritage Center are cultural highlights, and some of the area's activities can be experienced at Smithgall Woods State Park and Helen Tubing & Helen Water Park. Helen Waterpark and North Georgia Zoo are also worth visiting. Take the opportunity to explore the area for water adventures such as rafting and other activities like golfing. Guests love the hotel's central location.
Popular Location

What's nearby

  • Helen Festhalle - 5 min walk
  • Helen Arts & Heritage Center - 6 min walk
  • Unicoi Hill Park - 6 min walk
  • Unicoi State Park - 11 min walk
  • Helen Tubing & Helen Water Park - 16 min walk

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 113 min drive

Restaurants

  • La Cabana Express - 3 min walk
  • Cafe International - 3 min walk
  • Bodensee Restaurant - 3 min walk
  • Granny's Famous Funnel Cake - 4 min walk
  • Troll Tavern & Restaurant - 5 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel with free parking, near Chattahoochee National Forest
Along with an indoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a fridge in a common area and a 24-hour front desk are on-site. All 58 rooms provide conveniences such as fridges and microwaves, plus in-room free WiFi and TVs with cable channels. Hydromassage showerheads, coffee makers and free local calls are among the other amenities available to guests.
SureStay Hotel by Best Western Helen Downtown offers 58 forms of accommodation which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • Shared microwave
  • Shared fridge
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 313 out of 980 reviews
5 - Excellent 32%
Rating 4 - Good. 353 out of 980 reviews
4 - Good 36%
Rating 3 - Okay. 158 out of 980 reviews
3 - Okay 16%
Rating 2 - Poor. 101 out of 980 reviews
2 - Poor 10%
Rating 1 - Terrible. 55 out of 980 reviews
1 - Terrible 6%

3.8/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly serviceable little hotel in a perfect location. Right across the street from the Georgia Mountain Coaster, and a short walk to the heart of Helen. Room wasn't super spacious, but it presented well, and was quiet and comfortable.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially Nancy were super nice and extremely knowledgeable about the area and helpful with hints about where to go eat etc. the building looks older on the outside, but the rooms are clearly remodeled and nicely decorated. Hotel is close to everything, and their heated pool is up and running. Within easy walking distance to all of the downtown Helen shops. Whirlpool jetted tub is a nice addiction to the room too!
Stayed 3 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to city center, easy walk for restaurants, etc. Leave car at hotel
Stayed 1 night in Apr 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Soft beds. Friendly and efficient service from front desk to housekeeping.
Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance of middle of Helen; areas behind hotel to walk around, near restaurants.
Stayed 1 night in Apr 2021