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"Room is cleaned every day of the stay. Did not take out breakfast as I like venturing out every morning. Reception staff was very professional."

"There was a basic restaurant next door that helped if you were staying on the property but the hotel breakfast was very good."

"Excellent location. Nice walk along the river to the Guggenheim and old town. Close to a tram stop. Good selection at breakfast and reasonable bar prices."

"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were from the breakfast terrace directly above. It’s not what we expected from a 5 star hotel and certainly not for the price. "