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Everywhere was spotless with a visible team of cleaners always keeping on top of the detail

Friendly and helpful staff and within walking distance of the old town. Rooms modern and a good size.

I booked this hotel simply because it was the only 5 star in San Sebastian, which was close to Mugaritz Restaurant, where I had booked a lunch surprise for my husbands birthday. The hotel, and indeed San Sebastian, turned out to be the stars of the trip. Mugaritz was lovely but this hotel is absolutely one of the best we have ever stayed in. We stay in top quality hotels all over the world, but this seriously is up there with them, without any of the fuss, arrogance or ego! We would stay...

Fabulous hotel for visiting the Guggenheim but also walkable to all areas of Bilbao. Breakfast is perfect, everything you could want and more. Ate in the restaurant one evening and the food is superb and good value for a 5* hotel restaurant. Finally the staff are all friendly and helpful. All together a great stay.

Everything was perfect. The welcome, the arranging of transfers, the rooftop bar, the service. The room was incredible. Comfortable, superb beds, fridge, Aircon, view, bathroom (especially the toilet!). Location couldn't be better. It was a festival on our last night but the hotel thoughtfully provided ear plugs. The soundproofing of the windows was excellent anyway. A pinnacle of hotel experiences.

Nice clean room, helpful staff, in a great location

A perfect hotel from start to finish. Excellent parking, informative and efficient reception, rooms are excellent and location central for the beach. The terrace area and bar are a delight, the food here some of the best we have had and the main restaurant is a must, quite simply some of the best dining we have ever had. Nothing is too much trouble, even down to being able to borrow towels and umbrellas for the beach. From Aimar at reception to Viviann at breakfast, all of the staff just could...

Nothing was too much trouble. The staff were so special. We had originally wanted to stay at the Mary Cristina which was full. However, when we return to San Sebastián we will go back to Villa Soro. Breakfast was a delight of locally sourced produce, and no eyebrows were raised when we came down to breakfast after 11am! A lovely bathroom and very comfortable bed, what more could you ask for - thank you.

Very good location. Lovely staff. Would recommend

Great location ….. very clean….. very welcoming ….. nothing to dislike would stay again

Absolutely loved our stay at this hotel. Amazing location, superb staff, one of the best breakfast selections (and quality) we have had anywhere, loved that it’s a la carte and made to order. Room very comfortable with a great shower and nice amenities. We will be back for sure!

Excellent location. Rooms are spotless. Staff are very friendly and helpful. Food was great.

Good location, staff very helpful and beautiful property

A stylish hotel, located close to the heart of San Sebastián and its attractions. Staff throughout were helpful & courteous at all times. On the downside, the breakfast buffet area was very congested due there being little space.

We really enjoyed our stay at Room Mate Gorka Collection in San Sebastian. It was a great location not far from the old town. Really wonderful and friendly staff who provided useful recommendations. The rooms were really clean and had everything we needed. We also enjoyed their bar/restaurant and breakfast. Highly recommend.

A veey pleasant hotel. Centrally placed and useful for Guggenheim and city parks. Room was clean and quiet

I had the most incredible time a the Hotel Zenit Convento and was really sad to go. Everything from check in through to check out was seamless and the staff extremely kind and accomodation. We really couldn't fault the room. It was beautiful, well presented. The only complaint I had to be fair though was the lack of accessible TV in English, and attempting to cast was also not too possible. I guess this is a non-issue anyway when you;re visiting San Sebastian, you'll want to be out and about...