Search Hotels Near Heath Road Preserve, Hastings

"Great customer service."

"Fine. Helped us locate a refrigerator for our room."

"My room was not ready when I checked in, but I was put in a clean room right away, and I was completely satisfied with that. They were very accommodating. The toaster needed to be replaced in the breakfast room, but that happens sometimes. The staff was very helpful and very friendly. I have no complaints."

"We we unaware that the place was under construction, so bar and breakfast area were closed. Not sure if they were in the process of putting up or dismantling a water slide, but they could've done a better job keeping the area cleaner. One of our rooms bathroom fan would NOT shut off. When we reported it to the front desk, the lady brushed us off and said they've already had maintenance check it out several times, and maintenance could not figure out why it wasn't working. Very annoying when trying to sleep or relax. My mom's room had moldy blankets and staff took forever to vome and change them and get the dirty ones out of the room. Very disappointed in Sonesta. I expected much better. Other staff were very nice, however. "

"Everything, it’s convenient by the airport with the shuttle"

"Everything okay. I basically only slept here. I spent the rest of my days at the hospital."

"Front desk people was great. Room was clean, breakfast was ok, not the bestest but it was breakfast. A/C controller on wall was messed up and unit was loud. All in all I would probably stay here again. Thank you!"

"The pool handrail was broken. But otherwise a very good stay."

"I chose to stay at a different hotel. "