Hatillo Holidays from £1,290

We had roaches in our room and tv did not have no connection since 8th

We absolutely loved our stay at Hotel Puerto Valdés! The location was perfect—close enough to walk to all of the major landmarks and attractions in Viejo San Juan, yet tucked away just enough that it never felt overcrowded or noisy. The staff was exceptional throughout our stay. Everyone was incredibly friendly, helpful, and professional, making us feel welcome from check-in to check-out. They were always happy to answer questions and offer recommendations, which made our visit even more enjoyable. The hotel itself was very well maintained. We were impressed with the cleanliness and the overall comfort of the property. Everything exceeded our expectations, and it was the perfect place to come back to after a day of exploring. We thoroughly enjoyed our stay and will definitely be back the next time we’re in Puerto Rico. Highly recommend Hotel Puerto Valdés to anyone looking for a comfortable, clean, and conveniently located place to stay in Viejo San Juan!

This property is absolutely picturesque and in an amazing location!! The staff members were all very kind and helpful, and the whole resort has been maintained very well. However, there are some improvements needed with the restaurant quality and availability of food options. We never received a complete list of food options available and the hours for each restaurant.. most importantly room service which we definitely would have used the night we arrived from a long travel day. This would be easily fixed by providing a list upon check-in. The property is massive so it was a bit difficult to figure out what was open and when. Once we figured it out, the food that we did have on the property was mediocre at best and way too expensive for the quality. We learned that the breakfast buffet was $31 per person, so we opted not to bother with it since the other food we had at the Market coffee shop and the Sand Trap was not worth the prices we paid. And although the resort is in a gorgeous location, you do have to drive a ways to find good food. I highly recommend Ekelekua and 48 Bakehouse, both of which are about 15 minutes from the property. All in all, we enjoyed our stay at this property but would think twice about staying there again unless the food situation improves, especially considering how much it costs to stay here. I definitely expect more from a Hyatt Resort that claims to be 5-stars.

Everyone was very kind courteous the room was big very clean comfortable bedding always had clean towels the people were friendly .