Exterior

Reviews of Courtyard by Marriott Hartford Manchester

3 out of 5
Courtyard by Marriott Hartford Manchester
225 Slater St, Manchester, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 381 out of 743 reviews" "
Rating 8 - Good. 219 out of 743 reviews" "
Rating 6 - Okay. 77 out of 743 reviews" "
Rating 4 - Poor. 35 out of 743 reviews" "
Rating 2 - Terrible. 31 out of 743 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely amazing the staff was amazing they were so prompt I will definitely be coming back and tell everyone how good of an experience I had .. thank u so much
Stayed 1 night in Apr 2024

8/10 Good

Zehava

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby seemed fine, and the person that checked me in, in the front desk was very nice. The room is dated, the pull out couch, is very small and the mattress is thin. The way the room was described online, and in comparison to other courtyards I’ve been in this is deceiving. The bathtub wasn’t clean properly after the last guests. There’s shaved hairs ( I think that’s what there’s called), and Also mold on the ceiling.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie, Stewartsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carissa

Travelled with partner
Liked: Property conditions & facilities
Great pool for a solo float
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Carissa, we are happy you enjoyed the pool during your stay. We appreciate you taking the time to provide us with you feedback and rating. We hope to serve you again soon or when your travels bring you back to the area.

8/10 Good

Emerari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jacuzzi and staff was very friendly. Only thing is checkout is at 12 and house keeping kept knocking in the door at 11 even after asking for a minute.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Emerari, We sincerely apologize for the inconvenience of the housekeepers knocking at your door prior to checkout time. We appreciate the feedback and will use this as an opportunity to remind our housekeepers of the checkout time and policy. We are happy that this did not affect your time enjoying the jacuzzi or the friendliness of the staff.

4/10 Poor

DORCI

Travelled with partner
Way over priced. Try’s to cheap out on everything.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was tasty and you cannot go wrong with Starbucks. The pool is only 4 1/2ft and small. It's heated. The hot tub
Stayed 1 night in Apr 2024

6/10 Okay

Bernadette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean. It was ok. The staff was friendly. It’s little things that add up that bothered us. I didn’t mind paying for food at the Bistro, but the prices were very expensive for breakfast. The tv signal went out, and they didn’t know why. Full service was not restored for 24 hours. This was not good considering March Madness basketball was on. I wished staff came in to clean trash cans and check for towels.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Adele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady who checked us in the first night exercised great customer service, was very friendly and was super helpful! The only negative was the lack of towels available at the pool. We had to ask the front desk for towels every time we visited the pool.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Hi Adele,Thank you for your review. We are always happy when our guest enjoys their stay. We appreciate your feedback on the pool towels, thank you for bringing this to our attention. Rest assured we will look into this to ensure it was an isolated incident. We look forward to serving you the next time your travels bring you to the area.

8/10 Good

Juarez

Stayed 1 night in Mar 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Nikki, thank you for choosing Courtyard Hartford Manchester for your recent stay. We're delighted to hear that you had an excellent experience. We can't wait to provide you with another memorable stay on your next visit.

2/10 Terrible

Wayne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricy and had to pay parking to stay at your hotel.Was not secured parking.No breakfast provided.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Wayne, we regret to hear that your experience didn't meet expectations, specifically relating to the parking facilities and the lack of breakfast. Please note that our aim is to create a balance between offering competitive room rates and high service standards, which sometimes includes charging for amenities like parking. Also, we encourage all guests to contact us for detailed information on any additional offerings or services prior to booking. We appreciate your feedback nonetheless and hope to serve you better in the future.

6/10 Okay

Ciro

Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Ciro, thank you for taking the time to rate your stay. We appreciate your valuable input and we are committed to using your feedback to continuously improve the guest experience. We hope the Courtyard Hartford Manchester gets the chance to welcome you back in the future.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Exercise room only had three cardio machines and one of them was out of order.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Timothy, it's regrettable to hear about any inconvenience you faced during your workouts. Our fitness area is normally fully functional, with each of our cardio machines in top condition. We appreciate your patience and understanding in this matter, and we hope you consider the Courtyard Hartford Manchester for your future stays, as we are committed to an excellent guest experience.

10/10 Excellent

Latoya, Manchester

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Latoya, it's fantastic to see your top-rated experience at Courtyard Hartford Manchester. We appreciate your feedback and can't wait to welcome you back in the future!

6/10 Okay

Harris, St Johns

Liked: Cleanliness, staff & service, amenities
Rooms needed renovation, but everything else was good. Love the restaurant,
Stayed 4 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Harris, thank you for taking the time to provide feedback. It's great to hear you enjoyed our restaurant, though it seems the room condition didn't match your expectations. The hotel always aims to provide a comfortable environment and is assessing all areas continuously for improvements. Your satisfaction is crucial to us and every review helps us perfect our service and facilities. We trust your next stay will have fewer surprises.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Thank you for the amazing rating, Andrew!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Hartford Manchester soon!Thanks again for leaving your feedback!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Nora, thank you for your excellent rating on Expedia. We're delighted to know you enjoyed your stay at Courtyard Hartford Manchester. We value your feedback and look forward to welcoming you back on your future visits.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Michael, thank you for choosing to stay at Courtyard Hartford Manchester. We're truly pleased to know that your experience with us was largely positive. We eagerly anticipate your next visit for an even more seamless stay.

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleasant pool was nice.
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Sherman, it's delightful to know you had a pleasant experience at Courtyard Hartford Manchester. We're glad you enjoyed our pool. We appreciate your feedback and look forward to host you again in the future.

4/10 Poor

Angel

Liked: Staff & service
Disliked: Cleanliness
The room was not cleaned as it should be. Bathroom had hair on floor, sink, and tub. Asked for another room, same situation. These rooms need to be vacuumed. It is obvious they are not!
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Angel, we regret to hear of your experience regarding cleanliness during your stay. We hold ourselves to a high standard and it's distressing to learn we fell short. Your feedback is integral for improvements, and we assure you, immediate steps will be taken to enhance our cleaning procedures. We would be pleased to provide you with a more satisfying experience on a potential future stay.

6/10 Okay

Alex

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Feb 2024
We appreciate the feedback, Alex.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Room was perfect and very clean!
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Richard, we're thrilled to hear you had a delightful experience at Courtyard Hartford Manchester! It's important to us that our guests enjoy their stay in our spotless rooms and we're glad our team members made you feel so welcome. We appreciate your feedback and can't wait to welcome you again in the future.

10/10 Excellent

Samalier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good stay, respectful staff, it has a hot-tub & a pool, good size rooms, very comfy beds
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Samalier, thank you for sharing your thoughts. Hearing that you had a memorable stay at Courtyard Hartford Manchester delights us. It thrills us to learn you enjoyed our amenities, including the hot tub and pool, room sizes, and comfortable beds. Our team members will be pleased to know they made your stay enjoyable. We eagerly anticipate your next visit for another wonderful stay.

6/10 Okay

John

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Needs upgrades
Front check in was great. The power outlets over the night stands were loose. Multiple hairs in shower wall near the water faucet yikes. They have eco friendly baskets that are very small. My trash was overflowing as a result. The breakfast is not complimentary which threw me off. Not cheap either. Finally, be prepared for a $10 overnight parking fee. All set.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
John, it's reassuring to learn that your check-in process met expectations. We recognize the concerns voiced about the room's facilities and cleanliness, alongside your experience with our breakfast pricing and additional charges. Our team continually strives to enhance every guest's stay, and we're grateful for your pointed observations, which will aid us in making valuable improvements. Thank you for your input and we hope you'd consider staying with us again to witness the adjustments implemented.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Christopher, it's fantastic to hear that you found Courtyard Hartford Manchester to be a great location. Thank you for your feedback, and we look forward to welcoming you again soon.

6/10 Okay

Medo

Stayed 2 nights in Oct 2023
Response from Customer Service on 13 Jan 2024
Medo, your rating tells us there is room for improvement. Thank you for choosing our hotel. It would be beneficial to hear more about your stay as it helps us shape our guest experience. We hope to have another chance to deliver a more rewarding stay.

4/10 Poor

ZeNadiah

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that on the Paige they do not inform you of the $100 deposit fee at check in
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
ZeNadiah, we regret to hear about your surprise concerning the deposit fee at check-in. While it's a standard procedure across many hotels, we understand how this might not have been anticipated. We appreciate your feedback and will work on making this information clearer in the future. We hope this doesn't overshadow your overall experience and you consider staying with us in the future.

2/10 Terrible

Vannessa

Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Vannessa, we noticed you left a score without a comment. Our team strives to provide the best experience, so your feedback is important to us. We hope you'll give us an opportunity to make improvements if you decide to visit us again.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Jorge, it's fantastic to hear that your recent stay at Courtyard Hartford Manchester hit the mark. We appreciate your positive rating and look forward to the privilege of hosting you again in the future!

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Customer Service on 21 Jan 2024
Thank you for the great rating, Elizabeth!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Hartford Manchester! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 200, no complaints other than the TV being a little staticky for some channels & the water pressure in the shower wasn’t great. Husband said the traffic was noisy @ night but I didn’t hear a thing lol. Kids had fun in the pool hot tub. Pool smaller than I pictured but we had the whole pool to ourselves the night & day we were there, the kids loved it. Clean rooms & main areas, clean spool/hot tub, nice people. Would stay again if needed.
Response from Customer Service on 31 Dec 2023
Amber, thank you for taking the time to share your experience at Courtyard Hartford Manchester. It's fantastic to hear your family enjoyed the privacy of the swimming area and that your accommodation met expectations in terms of cleanliness. We've taken note of your comments about the TV and shower. Your feedback will be used to uphold our commitment to deliver a seamless guest experience. Our team members will be pleased to learn that you found them nice. Please consider us for your future accommodations. We look forward to welcoming you and your family back again.

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Emily, it's wonderful to see your top marks for Courtyard Hartford Manchester! We can't thank you enough for choosing us for your stay and we very much look forward to the opportunity to serve you again in the future.

10/10 Excellent

Justin

Disliked: Staff & service
Strip club
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Jan 2024
Justin, Courtyard Hartford Manchester values your five-star rating and quick review. Your feedback is integral to our continuous efforts to ensure guest satisfaction. We look forward to welcoming you back in the future.

2/10 Terrible

alessandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is old Bed in bad shape
Stayed 6 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Alessandra, your feedback is crucial for us. We regret to hear your room fell short of expectations. We are always looking to upgrade our facilities, including our bedding arrangements, to ensure guests receive the comfort they deserve. We'd welcome another opportunity to better serve you in the future.

6/10 Okay

scott, Essex Junction

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Being a seasoned traveler who stays in many different hotel chains, Courtyard Marriott usually doesn't disappoint. The Hartford Manchester location is very tired. Our room was very dated and grungy from age. Pretty disappointed.
Stayed 2 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Scott, we appreciate your constructive feedback. While our property might carry a vintage charm, we understand your concerns about the upkeep of our rooms. Rest assured, we are serious about maintaining a high standard of cleanliness and comfort, so it's disappointing to hear you felt otherwise. We trust future visits will be more in line with the quality you've come to expect from Courtyard properties.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Dec 2023
Thanks for the outstanding rating, Linda!We're delighted your time at Courtyard Hartford Manchester was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Hello Daniel, A perfect score is always great. Thank you for giving us the opportunity to serve you. We appreciated you staying with us.

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Thank you for the 4-star rating, Thomas!We are delighted to see that you had a wonderful time at Courtyard Hartford Manchester. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find
Stayed 2 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Mary, thank you for your feedback. We understand that on occasions, guests may experience some difficulty in finding Courtyard Hartford Manchester. We recommend utilising GPS or online maps for guidance. We appreciate you taking the time to share this feedback and we're glad to have had you as a guest.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant and everything works in the room. The pool was small but seemed well-kept. The hot tub hit the spot. These are older rooms with few power outlets. The hotel has tried to address this by adding power outlets on lamps etc., but these are the kind that your plug falls out of easily. There is also one USB port on the alarm clock. The wifi was fast though and there was no extra fee for it. Front desk staff was friendly and helpful. Conveniently located near an Electrify America station, but overnight L2 EV charging would really clinch the deal for us.
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Thomas, it's wonderful to learn you had an enjoyable stay at Courtyard Hartford Manchester and appreciated our maintained amenities, efficient Wi-Fi, and supportive team members. Your observations about the power outlets are duly noted for future improvements. We recognize that modern travelers need ample places to plug in their devices and we're constantly working to enhance these features. Also, your suggestion about overnight EV charging adds insightful value to our development plans. We can't wait to see you back at our doorstep soon.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third straight year we've spent Thanksgiving night with you. Excellent, once again. Thanks for helping us have a nice Thanksgiving.
Stayed 1 night in Nov 2023
Response from Customer Service on 26 Nov 2023
Martin, we're thrilled to know that you chose Courtyard Hartford Manchester to spend your Thanksgiving night for the third straight year. We are pleased to hear you had another excellent stay and appreciate your kind words. We aim to make special occasions memorable for our guests, and your feedback is a valuabe testament to our efforts. Thank you for sharing your experience and look forward to welcoming you back next Thanksgiving.

4/10 Poor

ROBERT Lenhardt

Stayed 2 nights in Nov 2023
Response from Customer Service on 14 Dec 2023
Robert, your feedback is greatly appreciated. We continually aim to improve our guest experiences and we'd appreciate if you give us another chance in the future to better serve you.

10/10 Excellent

Kirsela

Travelled with family and small children
Liked: Cleanliness, staff & service
No noise was a plus the AC did go off a couple of time but I tried to turn it off and was unable to but besides that everything was good
Stayed 1 night in Nov 2023
Response from Customer Service on 25 Nov 2023
Kirsela, it's great to hear that you appreciated the tranquillity at the Courtyard Hartford Manchester. We're sorry to hear about your experience with the AC - your comfort is paramount to us. We appreciate your positive remarks and hope to welcome you back in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
Thanks, Christian! It's outstanding your time at Courtyard Hartford Manchester was fantastic. We can't wait until your next visit!

6/10 Okay

Veronica

Liked: Staff & service
Rundown and too expensive.
We were very disappointed to discover that they charge $10 a day for parking considering it’s not New York City or Chicago…it’s not a big city. Also, the lot is not secure.m, so I’m not sure why they are charging $10. The hotel and the rooms are pretty rundown and need updating. The bistro is way overpriced. Most Marriotts and Hiltons include a hot breakfast for free. We won’t be staying here again.
Stayed 3 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
Veronica, it's concerning to learn of your dissatisfaction regarding parking charges and your perception of the condition and value provided by our venue. We note your feedback and aim to use it to improve. We strive to deliver an excellent experience at a competitive price. Your notes regarding the bistro pricing and breakfast inclusion will be forwarded to the relevant department for review. We hope, despite these concerns, you might reconsider and allow us the opportunity to host you again in the future.

6/10 Okay

Wendy

Stayed 1 night in Oct 2023
Response from Customer Service on 25 Nov 2023
Thank you for sharing your feedback, Wendy.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

6/10 Okay

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite worth the price
It was a nice hotel and the service was good but I was annoyed that literally everything from parking on cost extra and the prices for their food was outrageous. $15.50 for two fried eggs and potatoes is out there. It's not at the level it's charging for but it's a nice, clean hotel. The walls are thin and the hall light BEAMS through the doors which was terrible for sleeping. And the pipes in the walls are loud. But otherwise, it was comfortable.
Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct 2023
Jacquelyn, thank you for taking the time to share your feedback. We're glad to hear you found our hotel to be lovely and our team rendered good service. However, we're disappointed to hear that certain aspects of your stay, such as the additional costs and the light and noise in your room didn't meet your expectations. We understand these factors may have impacted your comfort and we are currently looking into ways to improve this. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Gilberto, Springfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall and a variety of restaurants
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Gilberto, it's great to hear you enjoyed Courtyard Hartford Manchester's proximity to shopping and dining options. We appreciate your feedback and hope to welcome you back on your next visit to the area.