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Staff was above and beyond
I was texted to see if the room was to my liking and if i needed anything. Fabulous room! Would recommend!
Victoria
Stayed 2 nights in Apr 2024
Response from Kathy on 19 Apr 2024
Thank you for your kind words. Our goal is to create great experiences for all our guests. Your specific comments about our level of hospitality is greatly appreciated.
A very nice 2br suite for our large family. My kids loved having their own room at this one. Front desk was very nice at check-in. Breakfast could use a little more, but with the pool and basketball court it's kid friendly and convenient to Hershey PA and restaurants.
Stacey
Stayed 1 night in Mar 2024
Response from Kathy on 8 Apr 2024
Thank you for choosing our Homewood Suites for your family trip. The two bedroom/two bathroom suites feature all the extra space needed for larger families. We strive to provide accommodations "just like home". We would welcome the chance to serve you again for any future trips.
Karen at the front desk has been wonderful since the moment we walked in to ensure we have a comfortable home like stay! And my kids loved the pool!!
Kathleen
Stayed 1 night in Apr 2024
Response from Kathy on 11 Apr 2024
Thank you for choosing our property and your lovely comments. We strive to create a just like home atmosphere! I could not agree with you more - Karen is an awesome team member!
Great place, this was our 2nd stay. Please use caution in the shower as it becomes very slippery if using conditioner. Management was alerted when checking out. Hope the add skid resistant strips on shower floor.
Vilma
Stayed 3 nights in Mar 2024
Response from Kathy on 11 Apr 2024
Thank you for choosing our property and for posting a reivew. Skid resistant mats will be available in all suites.
This place was impeccably clean and everything looked new. My husband and I enjoyed ourselves. It was nice having a table in our room as well. We will be staying here again.
Catherine
Stayed 1 night in Apr 2024
Response from Kathy on 11 Apr 2024
Thank you for taking a moment to post a review and your specific comments about our cleanliness!
The staff was friendly and helpful. We received follow up message making sure the room was something we were happy with and reminded that they were available to help should we need anything.
Doreen
Stayed 1 night in Mar 2024
Response from Kathy on 4 Apr 2024
Thank you for choosing our Homewood and specifically mentioning the level of our hospitality!
This property was very clean and well maintained. The staff was friendly and professional.
Doreen
Stayed 1 night in Mar 2024
Response from Kathy on 2 Apr 2024
Thank you for choosing our Homewood Suites and for posting a review. Mentioning our hospitality and cleanliness is much appreciated. Definitely our top priorities.
Hello! Thank you for choosing our property and please accept our apology for not exceeding your expectations. We would welcome the opportunity to speak with you directly to learn more about your experience.
Staff was absolutely amazing! A lot of good food options in the area. Close enough to walk to! Like next door and across a side street. Pool unfortunately was having issues the entire time we were there with their levels but luckily we were able to go to the hotel across the street to swim. Definitely would recommend 👍
Kirstyn
Stayed 2 nights in Mar 2024
Response from Kathy on 4 Mar 2024
Thank you for posting a review. Please accept our apologies for the pool being closed. We are happy to hear that you enjoyed the pool at our Hilton Garden Inn. We look forward to seeing you again.
Pool was closed for the day but we were able to use the pool across the street
Mimma
Stayed 2 nights in Mar 2024
Response from Kathy on 4 Mar 2024
Thank you for the 5 out of 5 rating. We apologize for our pool being closed; however, we are happy to know you enjoyed the pool at the Hilton Garden Inn.
Concluded our visit to PA with a very satisfying stay here! Keep up the good work!
Verified traveller
Stayed 1 night in Dec 2023
Response from Kathy on 2 Jan 2024
Thank you for choosing our property as your home away from home during your visit to PA. Thank you for posting a review and you have our promise that we will continue to create great experiences for all our guests!
8/10 Good
Ji Hyun
26 Dec 2023
Ji Hyun
Stayed 1 night in Dec 2023
Response from Kathy on 6 Feb 2024
Thank you for taking the time to post a review. We are always available to listen to your thoughts as to how we could improve to EARN a 5 out of 5 review.
10/10 Excellent
Karen
25 Dec 2023
Karen
Stayed 2 nights in Dec 2023
Response from Kathy on 27 Dec 2023
Thank you for spending the holidays with us and a 5 out of 5 review!
Staff was super professional and friendly! I highly recommend for kids. It was very family oriented. They had a nice set up overall with price, location and amenities. Breakfast included was great. Appliances are outdated and could use an upgrade but otherwise a great hotel. My kids enjoyed the pool and their own room in the suite.
Arunee
Stayed 2 nights in Dec 2023
Response from Kathy on 11 Dec 2023
Thank you for staying with us and taking a moment to post a review and we are happy to hear that the kiddos had a great time swimming. We do have an upcoming renovation when all appliances will be replaced. We hope you choose to stay again.
I would have given 5 stars for the room was great and we would probably star here again. The free hot breakfast was cold, and when asked about something empty it wasn't a positive vibe I received from one of the persons tending to it.
Jeff
Stayed 3 nights in Nov 2023
Response from Kathy on 11 Dec 2023
Thank you for choosing to stay with us. Please accept our apology for our breakfast. Our surveys are read by every team member. We hope you do choose to stay with us again.
Overall, it was a wonderful hotel. Very accommodating loved the breakfasts. The only thing I would say and it has nothing to do with the service, is the lighting in the rooms were not the best l. Tthere’s only one switch for the light in the main room and then there’s just one light on the night table in the bedroom. The bathroom definitely needed more light and a fan.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Kathy on 13 Nov 2023
Thank you for choosing our property and taking a moment to post a review. We appreciate the kind words about our breakfast and service. We will also discuss the lighting in our team leader meeting!
There is Ruby Tuesday and Mexican place within walking distance but not much else around. Seems safe though. Beds are comfortable.
Michelle
Stayed 1 night in Oct 2023
Response from Kathy on 30 Oct 2023
Thank you for choosing Homewood!
6/10 Okay
Zania
21 Oct 2023
Zania
Stayed 8 nights in Oct 2023
Response from Kathy on 26 Oct 2023
Thank you for choosing our property and taking a moment to post a review. Please feel free to contact us directly to further discuss your stay. Our goal is to exceed expectations.
The room was roomy and very clean, had everything we needed. The front office was friendly and efficient. Breakfast had a good assortment. The only thing we would fault with the breakfast were the eggs... they tasted like they were powdered eggs.
Lynn
Stayed 2 nights in Oct 2023
Response from Kathy on 26 Oct 2023
Thank you for allowing us to be a home away from home and for the perfect scores!