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Reviews of Homewood Suites by Hilton Harrisburg-West Hershey Area

3 out of 5
Homewood Suites by Hilton Harrisburg-West Hershey Area
5001 Ritter Road, Mechanicsburg, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 448 out of 617 reviews" "
Rating 8 - Good. 131 out of 617 reviews" "
Rating 6 - Okay. 23 out of 617 reviews" "
Rating 4 - Poor. 9 out of 617 reviews" "
Rating 2 - Terrible. 6 out of 617 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice clean hotel with the kitchette. The walls were nice and sound proof could not hear outside your room
Stayed 2 nights in Apr 2024
Response from AGM on 22 Apr 2024
Thank you for staying with us and for your feedback! Please come back again soon!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Quiet. But property had problems with IT systems and check in was very slow ( 1 hour) and no WiFi
Stayed 1 night in Apr 2024
Response from AGM on 22 Apr 2024
Thank you for your feedback! I apologize for the inconveniences due to our temporary system issues. I hope you'll stay with us again soon!

8/10 Good

alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great shape. It is very clean, and the staff is nice. The rooms are great, but a bit noisy.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was great
Stayed 2 nights in Mar 2024
Response from AGM on 28 Mar 2024
Thank you for your feedback for your recent stay! We're so pleased that you had a great time. Hope to see you again soon!

10/10 Excellent

Richard, Fort Mill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very nice and the staff was friendly.
Stayed 2 nights in Mar 2024
Response from AGM on 15 Mar 2024
Thank you for your feedback! It was wonderful having you stay with us and we hope to see you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
good enough
Stayed 2 nights in Dec 2023
Response from AGM on 10 Mar 2024
Thank you for your recent stay and for your feedback! We hope to see you again soon!

6/10 Okay

Angelica, Stuart

Travelled with family
Average
Stayed 1 night in Feb 2024
Response from AGM on 10 Mar 2024
Thank you for your feedback!

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Homewood Suites by Hilton Harrisburg-West Hershey Area was fantastic. The hotel provided exceptional service and amenities. The rooms were spacious, clean, and well-maintained, offering a comfortable environment throughout my stay. The staff were friendly and professional and went above and beyond to ensure a pleasant experience. The complimentary breakfast was delicious, and had a variety of options to choose from. Overall, I highly recommend Homewood Suites by Hilton Harrisburg-West Hershey Area for anyone visiting the area."
Stayed 1 night in Feb 2024
Response from AGM on 11 Feb 2024
Thank you for staying with us and for your review! We're so pleased that you had a pleasant stay. Please come and see us again!

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from AGM on 23 Mar 2024
Thank you for staying with us and providing feedback. We'd love to welcome you back in the future.

10/10 Excellent

Tejal

Stayed 2 nights in Jan 2024
Response from AGM on 22 Jan 2024
Thank you for staying with us and for your feedback! We greatly appreciate your time. Please stay with us again soon!

10/10 Excellent

Vyacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from AGM on 22 Jan 2024
Thank you for being our guest and for your feedback. Please come back and stay again!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big beautiful rooms and lovely staff. We had a great stay!
Stayed 1 night in Dec 2023
Response from AGM on 28 Dec 2023
We really appreciate you staying with us and providing feedback! We hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay. No issues. Pillows were a little worn but we brought our own so didnt bother us.
Stayed 2 nights in Dec 2023
Response from AGM on 28 Dec 2023
Thank you so much for staying with us and for your terrific feedback! It helps to know where we can improve. Please stay with us again sometime!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on 19 Dec 2023
Thank you for staying with us and then taking the time to provide feedback. We really appreciate it! We're glad you enjoyed your stay and hope to see you again. Happy Holidays!

6/10 Okay

Elisabeth L

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 10 Dec 2023
Thank you for staying with us and for your feedback. We appreciate you taking the time to let us know how you enjoyed your stay. Please stay with us again soon and give us the opportunity to earn a 5!

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second time staying here and I definitely will be back. Best hotel I’ve stay at. No complaints at all. Perfect from beginning to end. Thanks
Stayed 3 nights in Nov 2023
Response from AGM on 28 Dec 2023
Thank you! It was wonderful having you stay with us. Please come back soon!

6/10 Okay

David, South plainfield

Stayed 1 night in Dec 2023
Response from AGM on 28 Dec 2023
Thank you for staying with us and providing feedback. I'm sorry your experience wasn't better. We'd love to have you stay again and give us the chance to give you a stay that rates a 5!

10/10 Excellent

Erica

Stayed 1 night in Nov 2023
Response from AGM on 19 Dec 2023
Thank you so much for being our guest and for taking the time to provide feedback on your stay. We're so glad you enjoyed it! Happy Holidays!

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from AGM on 28 Dec 2023
I really appreciate your feedback! Thank you!

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from AGM on 28 Dec 2023
Thank you for staying with us and for your feedback!

6/10 Okay

Venita, Clarksburg

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Arrived late after day @ Hersheypark. Showered & attempted to turn on TV on bedroom. It would not come on. Called front desk & response was "well there is nothing I can do about that its after midnight. Maintenence will be on @ 8:00am. My response- that doesn't do me any good
Stayed 1 night in Oct 2023
Response from AGM on 29 Oct 2023
Thank you for staying with us and for your valuable feedback. I'm sorry that you were unable to use the TV in the bedroom the night you arrived. We were sold out that night or we could have moved you to another room with a working TV since maintenance wasn't available until morning. I hope you will give us another chance to provide you with a wonderful stay in the future.

10/10 Excellent

Jillian

Stayed 1 night in Oct 2023
Response from Keith K on 11 Nov 2023
Thank you for taking the time to provide a rating. We appreciate your feedback! If there's anything specific you enjoyed or any areas where we can improve to make your next stay even better, please let us know. We value your input and look forward to the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent room!
Perfect room. We wanted to get away from the kids for an overnight. The fireplace and bathroom made it exactly what we needed. Hard to find a whilrpool tub OR a fireplace in a room, let alone both. Great hotel room. Thank you.
Stayed 1 night in Oct 2023
Response from AGM on 15 Oct 2023
We're so pleased that you really enjoyed your stay! Thank you for the feedback and please come stay with us again!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it very comfortable and quiet. The courtyard was very enjoyable during the excellent weather. It was easy to find and in a location near several restaurants. The staff was very pleasant
Stayed 4 nights in Oct 2023
Response from AGM on 15 Oct 2023
Thank you for being our guest and for your feedback! We hope to welcome you back again soon!

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from AGM on 15 Oct 2023
Thank you for your feedback! We hope you'll be our guest again soon!

8/10 Good

Ehud

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good service. outdated property
Stayed 1 night in Sep 2023
Response from AGM on 6 Oct 2023
Thank you for staying with us and for your feedback! We hope to see you again soon!

2/10 Terrible

Shawn

Stayed 1 night in Sep 2023
Response from AGM on 6 Oct 2023
Thank you for staying with us and for your feedback. I'm sorry you didn't enjoy your stay more and hope you will give us another chance in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 1 Oct 2023
Thank you for staying with us and providing feedback. We're sorry you had a poor experience and hope you will give us a chance to do much better in the future!

8/10 Good

Emily

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet, sheets, and shower seemed dingey, and the room smelled vaguely of dog. Comfortable mattress, good breakfast, and decently quiet though.
Stayed 3 nights in Sep 2023
Response from AGM on 10 Sept 2023
Thank you for your feedback. We appreciate you staying with us and hope to see you again!

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 2 Sept 2023
Thank you for your feedback. We're glad you enjoyed your stay and hope you will come stay with us again in the future!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This was one of the best hotels we've stayed at in a long while. The entire hotel was spotlessly clean, nicely furnished, and the employees were very nice. Our suite was much larger than we expected and very comfortable, plenty of space for our family (2 adults, 2 kids). If we ever visit the area again I know we'll be staying here!
Stayed 1 night in Aug 2023
Response from AGM on 30 Aug 2023
Thank you so much for your feedback. We're pleased that you had an enjoyable stay and hope to see you again!

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AGM on 28 Aug 2023
Thank you for your feedback! We really appreciate you taking the time to let us know how you enjoyed your stay. Please visit us again soon!

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service
The Property had 1 bedroom suites which is perfect for families.
Stayed 1 night in Aug 2023
Response from AGM on 10 Sept 2023
Thank you for staying with us and providing your feedback!

6/10 Okay

Bashar

Stayed 2 nights in Aug 2023
Response from AGM on 10 Sept 2023
Thank you for your feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AGM on 15 Aug 2023
Thank you for staying with us and for your feedback! We really appreciate hearing that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and very quiet room.
Overall stay was pretty good. Check-in was quick and they gave us a corner room which we appreciated as it was one of the quickest room I have ever stayed in. The living/dining/kitchen area was quite spacious. Bedroom was quite clean and the beds were comfortable and we had good night sleep. Bathroom on the other hand had paints coming off in the bathtub and it was clogging even with small use. Breakfast was quite standard with waffles, bread, cereal etc. one suggestion I would have is to have eggs without bacon.
Stayed 1 night in Aug 2023
Response from AGM on 12 Aug 2023
Thank you for staying with us! We appreciate the helpful feedback and hope you'll stay with us again soon!

10/10 Excellent

Shardha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean exceptionally great hotel
Stayed 1 night in Aug 2023
Response from AGM on 8 Aug 2023
Thank you so much for staying with us! We appreciate the feedback. I hope you'll stay with us again.

8/10 Good

Mike

Travelled with family
Nice clean property located in quiet location
Stayed 2 nights in Jul 2023
Response from AGM on 8 Aug 2023
Thank you for the feedback! We appreciate it and hope you'll stay with us again.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AGM on 20 Jul 2023
Thank you for staying with us at Homewood Suites - Harrisburg West! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a suite room
Stayed 1 night in Jul 2023
Response from AGM on 16 Jul 2023
Thank you for your review and for being our guest at Homewood Suites Harrisburg West! I hope you'll stay with us again!

10/10 Excellent

Lydia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property was honestly really nice. The rooms were spacious and breakfast was great. The courtyard in the middle was beautiful and a great place to hang out and swim. The bathrooms could have been cleaner and more updated but other than that we really enjoyed our stay here!
Stayed 2 nights in Jul 2023
Response from AGM on 16 Jul 2023
Thank you so much for staying with us and for your feedback. We really appreciate your comments and suggestions.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. All the staff was helpful and pleasant. The only thing missing was the waffles in the morning. They had them the 1st day only. I would preferred to have them every am.
Stayed 6 nights in Jun 2023
Response from AGM on 16 Jul 2023
Thank you so much for staying with us at Homewood Suites Harrisburg West. We appreciate your feedback. I'm sorry we only had waffles one morning of your stay. We had a temporary issue but are back to having waffles every morning now. I hope you'll stay with us again!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a amazing stay for our whole family. All of us enjoyed the pool area, workout room, and the area in general. We also traveled to gettysburg for the afternoons and came home to the refreshing pool area. We p[lan on staying again.
Stayed 3 nights in Jun 2023
Response from AGM on 16 Jul 2023
I'm so happy you had an enjoyable stay and plan to come stay with us again! Thank you so much for your feedback.

10/10 Excellent

Christoria

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel. The first floor however had a stench.
Stayed 2 nights in Jun 2023
Response from AGM on 16 Jul 2023
Thank you so much for staying with us and for your feedback. We really appreciate your comments and suggestions.

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay
Loved this hotel! Stayed with my family and it was spacious and comfortable. The staff was so friendly!! Breakfast was wonderful! Overall a great experience!
Stayed 3 nights in Jun 2023
Response from AGM on 16 Jul 2023
Thank you so much for staying with us at Homewood Suites Harrisburg West. We greatly appreciate your feedback. I'm glad you really enjoyed your stay and hope we'll see you again!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean very safe staff extremely kind and helpful delicious breakfast in the morning we will be back thank you for such an amazing stay!!
Stayed 1 night in Jun 2023
Response from AGM on 16 Jul 2023
Thank you so much for staying with us and for your feedback! We hope you'll stay with us again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 6
I stay for Hershey park. Harrisburg East is a hair better but would still stay there again
Stayed 3 nights in Jun 2023
Response from Keith K on 23 Jun 2023
Thank you for choosing our hotel for your visit to Hershey Park. We appreciate your feedback and are glad to hear that you had a satisfactory stay. We understand that the Harrisburg East location may have some advantages, but we are pleased to know that you would still choose to stay with us again. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, nice pillows, good shower… perfect for overnight!
Stayed 1 night in Jun 2023
Response from Keith K on 13 Jun 2023
We're thrilled to hear that you had a comfortable and enjoyable overnight stay with us! It's wonderful to know that you found the bed comfortable, and the shower refreshing. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another perfect stay in the future!

10/10 Excellent

Isabelito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Keith on 7 Jun 2023
Thank you for your 10 out of 10 rating!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing place to stay. The staff here are great and always so welcoming. Clean rooms and a very quiet area.
Stayed 2 nights in May 2023
Response from Keith K on 7 Jun 2023
Thank you for your fantastic review! We're delighted to hear that you had an amazing stay with us. Our staff takes pride in providing great service and creating a welcoming environment for our guests. It's wonderful to know that you found our rooms to be clean and enjoyed the tranquility of our location. Your kind words mean a lot to us. We appreciate your recommendation and can't wait to welcome you back for another exceptional stay in the future!