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Reviews of Candlewood Suites Harlingen, an IHG Hotel

2.5 out of 5
Candlewood Suites Harlingen, an IHG Hotel
4319 South Expressway 83, Harlingen, TX

Reviews

7.6

Good

Rating 10 - Excellent. 192 out of 471 reviews" "
Rating 8 - Good. 121 out of 471 reviews" "
Rating 6 - Okay. 72 out of 471 reviews" "
Rating 4 - Poor. 39 out of 471 reviews" "
Rating 2 - Terrible. 47 out of 471 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

angeline

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at.
Stayed 1 night in May 2024

8/10 Good

keith

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was not working, and we had to walk upstairs. We are both in ours 70's, the front desk receptionist asked if we would like some help, but no one showed up to help. When waking up to take showers there were roaches on the floor in the bathroom. Will not stay at a Candlewood Suites ever again.
Stayed 1 night in Apr 2024

8/10 Good

christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the black mold in the tub
Stayed 1 night in Apr 2024

2/10 Terrible

Joel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very very dirty and outdated
Stayed 1 night in Mar 2024

6/10 Okay

Kelli

Travelled with family and small children
Disliked: Cleanliness, amenities
there were roaches in the bath and on the wall in the room, a long black hair in the bath and a pot on the stovetop with crusted on food and the bed was hard as a rock. They do not offer breakfast at all and their stock of items to sell was very poor. That being said it was in a good area and it was quiet and staff were polite. However i expected more from an IHG hotel. There are multiple others in the area just as good and some better for much less money
Stayed 2 nights in Mar 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly folks
Stayed 1 night in Mar 2024

2/10 Terrible

Nabeel

Disliked: Cleanliness, staff & service, property conditions & facilities
My employee had to leave the first night due to bad hygiene
Stayed 10 nights in Mar 2024

6/10 Okay

Mariela

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Evangelina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bugs
Stayed 1 night in Mar 2024

2/10 Terrible

Deanna

Disliked: Staff & service, amenities, property conditions & facilities
Bug infested
Stayed 1 night in Mar 2024

10/10 Excellent

Lindbergh

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Lonnie

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel setup was good, a little older building but fine. The cleanliness of this particular hotel was less than desirable. Dirty dishes in the cabinet, used water cup in the bathroom, and they give two towels, one fork, and one knife for s week long stay. The worse part was the roaches. I would recommend trying another location. It was a safe and convenient location.
Stayed 7 nights in Feb 2024

6/10 Okay

George

Disliked: Property conditions & facilities
Parking was convenient.
Stayed 1 night in Feb 2024

6/10 Okay

Mario

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stale Bed and linens, broken bathroom sink
The room was 101 that was given to me. I feel like this is the room that hotel give persons that are only staying one night. These are the rooms that may not be maintained or cleaned regularly and are stale. 1) The bed and sheets smelled stale. 2) The bathroom tub was black from Dirt 3) The bathroom sink water didn’t go anywhere and the drainage handle was stuck and broken. 4) The hotel charged me a different more Expensive price at time of receiving receipt than what the hotel.commhad quoted me. I need to straighten out this matter. 5) They advertize fitness workout room but there are no weights and the fitness universal machine was broken and could not be used. The fitness room Needs to be updated. 6) Overall, I was not satisfied paying the amount paid for My stay at this Candlewood Hotel. Being an IGH hotel , I expected so much more with overall and as I outlined, It aooerared that the hotel need to be upgraded or kept up in so many areas. Thanks for allowing me to provide feedback.
Stayed 1 night in Feb 2024

2/10 Terrible

Chester

Stayed 1 night in Feb 2024

10/10 Excellent

Isaias

Stayed 2 nights in Feb 2024

2/10 Terrible

Adolfo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had roaches and staff was none existence
Stayed 1 night in Feb 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa, Harlingen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Stayed 2 nights in Dec 2023

10/10 Excellent

Juan manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and frendly
Stayed 1 night in Dec 2023

4/10 Poor

Sheri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel has a roach problem. Two employees stayed at this location and had multiple roaches in the room. One picked up the phone to call the front desk and there was a roach where the receiver sits. We use Candlewood Suites a lot and other locations are very nice but this one needs to fix this problem.
Stayed 6 nights in Dec 2023

8/10 Good

Jackie

Liked: Staff & service, amenities
Overall large room, clean beds, clean kitchen area. Not to happy about the bathroom. Tub was dingy, toilet looked like I hadn't been scrubbed. Hardly any towels.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaime, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, Excellent cuatomer service. Complementary laundry was a very positive surprise. Overall great stay!
Stayed 2 nights in Dec 2023

6/10 Okay

Alejandro

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a Great stay
Thjere were dead roaches in my bathroom and someone left their beer bittle caps on the carpet. Makes me wonder if they cleaned the sheets...
Stayed 1 night in Nov 2023

6/10 Okay

Ezrael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

JOSE

Liked: Cleanliness, staff & service
I stayed 2 days and I had No room service
Stayed 2 nights in Oct 2023

2/10 Terrible

Jessica

Disliked: Amenities, property conditions & facilities
Property water was shut off and several promises from management tgat it would be restored within 30 minutes. Several hours later no water, reached out and was told 4-5 hours. Couldn't use the washroom, shower or brush ny teeth. Had to check out and go to different hotel. I asked for a refund and was told to speak to Expedia. Spoke to Expedia, they advised they had to speak to the hotel Hotel refused to refund. Terrible experience. Lobby smelled like cigarettes and everything was murky. Room was clean but smelled like old mildew.
Stayed 2 nights in Oct 2023

8/10 Good

Cherie

Liked: Staff & service, property conditions & facilities
I didn’t like how dusty my bathroom shelves are. I didn’t like the bathroom cabinets had what I think was toothpaste. I had to ask for toilet paper. I did like the service and when I request fresh towels, toilet paper etc my request were met. I would recommend and I would stay again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ashley

Stayed 2 nights in Sep 2023

10/10 Excellent

Russel, Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well keep.
Stayed 1 night in Sep 2023

10/10 Excellent

Baltazar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for me, front desk was wonderful, thank you
Stayed 2 nights in Sep 2023

2/10 Terrible

sonia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Jose

Stayed 2 nights in Sep 2023

2/10 Terrible

Bianca

Travelled with group
Disliked: Cleanliness, property conditions & facilities
After traveling 4hrs and getting checked in, pulled back covers of the bed to find mounds of shaved pubic hairs. Unsafe, unsanitary, and just gross. It’s 11pm at night, and front desk(Talia) was very accommodating in moving me to another room. However the manager I’m duty kept retesting that the room had been cleaned almost insinuating that I planted the hair. I think a refund is in order for at least one night. But I doubt anything will come of this complaint. I have the pictures.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rodolfo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk agent was extremely helpful and friendly. She was accommodating, attentive, and courteous. Room was nice and clean.
Stayed 1 night in Aug 2023

6/10 Okay

Ann

Travelled with family
Disliked: Amenities
The room was acceptable. It was clean, but nothing special.
Stayed 1 night in Aug 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is always great but the room had roaches.
Stayed 3 nights in Aug 2023

10/10 Excellent

LESLIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good room was nice our ice machine was not working properly but didn't mind everything else made up for it comfortable environment. Check in was easy and check out was too
Stayed 3 nights in Aug 2023

10/10 Excellent

Carmen

Stayed 1 night in Aug 2023

4/10 Poor

Vijay

Disliked: Cleanliness, amenities, property conditions & facilities
Steaming hot water coming in toilet seat and very low water pressure in the bathroom sink and shower.
Stayed 1 night in Aug 2023

4/10 Poor

Austin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
Not clean at all and roaches
Stayed 1 night in Aug 2023

10/10 Excellent

Cruz Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jul 2023

4/10 Poor

Stephanie

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The cleaning staff and maintenance were great. The front lady at the front desk not so much. Our door did not lock. Maintenance went to fix it the first time it worked for a bit. Then it would not close again. When I went to talk to the front desk the lafy was rude and dismissive. It was a safety issue and it seemed like she did not care. I asked for management thry said he is not available until Monday. We checked in Friday afternoon. Management would not answer the phone. To give a refund or a solution to the problem. Maintenance was really nice he went up to fix the door again. And even said I am about to clock out but if it stops working again even if it's the middle of the night have the front desk call me and I will come fix it. Maintenance was more accommodating and helpful than the front desk or management.
Stayed 2 nights in Jul 2023

2/10 Terrible

Chris

Stayed 1 night in Jul 2023

2/10 Terrible

Dolores

Travelled with partner
Tried to check in at 1:00 but check in was at 3:00. Made us wait for over an hour before she got us a room. My husband was not feeling good and waiting in the lobby was very uncomfortable.
Stayed 1 night in Jul 2023

8/10 Good

Jose

Stayed 1 night in Jul 2023