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"Emergency travel. Hotel was convenient and helpful"

"We booked this hotel because we were attending a basketball tournament. Upon arrival we were not notified that there was no hot water for the entire hotel. We did not realize until we returned from the tournament to shower. I then went to the front desk for more information where i was told the manager was unavailable, there was no estimated resolution and they could not do anything for us. They also mentioned they had received multiple complaints from other guest but still did not inform anyone of the issue. I was told someone from the hotel would reach out to me within 1 week. I still have not heard back from anyone nor has any type of refund or resolution been offered. I booked my stay with 3 children and we did not have hit water for the entire duration of our stay. This hotel was booked for the convenience of location to our tournament and the assumption that BASIC amenities would be provided. Appalled by how the situation was handled. Absolutely would not recommend! "

"Clean, quiet, easy check-in."

"The hotel staff is great but the rooms were dated and sheets spotted"

"Comfy bed. Quiet. Decent breakfast. Close to a really good restaurant."

"Had a check-in after midnight, went quick and knew everything I needed to know. Great night staff."

"Nice suite kitchen was equipped with basic utensils but we had no need for it. Bed maytress older but very comfortable "

"The staff and owner were AMAZING over and beyond in service, kindness and helpfulness. Will definitely stay again without question. "

"Your breakfast hostess on Saturday morning was rude and ignorant to the guests. It was pretty busy because it was the NFL draft weekend. The person working the front desk brought the breakfast hostess a coffee drink that had been purchased elsewhere (which was fine). However, the hostess slurped the whipped cream from her drink then took her cup to the kitchen, took a can of whipped topping used for the waffles from the refrigerator, stuck it into the bubble top lid on her coffee and filled it. This was absolutely disgusting! The door was open so everyone witnessed it. And as an inspector for the department of health believe me I was sickened by it. Additionally, I believe the front desk person kept her grey Outlander Sport parked right outside the main entrance all weekend. There was a green monster mask in the passenger side propped over the headrest to make it look like it was actually sitting in there. Very very tacky and not a good look for your hotel. Anyone who entered the main entrance had no choice but to see it."