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Reviews of Royal Guest House

2.5 out of 5
Royal Guest House
Shaneragh Rd, Harare, Harare Province

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 4 out of 26 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Rachel Nyirenda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their only mode of is cash They are too far from the airport and out of CBD The service was very poor There wasn't any hot water
Stayed 1 night in Apr 2024
Response from Paidemoyo on 22 Apr 2024
Thanks for your feedback and sorry that your stay was not pleasant. Please note that we are in the Northern Suburbs of the town, which is about 20km from the airport. Regarding the mode of payment, please note that we have an option to pay directly to the expedia platform. We will look into the hot water issue, but we have geysers that operate on electricity and generator.

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat
Stayed 1 night in Aug 2023

10/10 Excellent

Munyoro

Liked: Cleanliness, staff & service, property conditions & facilities
The space was very accommodating and the service was immaculate. Amazing guest house and very affordable.
Stayed 4 nights in Jun 2023

10/10 Excellent

Hebert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Edward

Stayed 1 night in Apr 2023

10/10 Excellent

Tongai

Liked: Staff & service
Lovely staff and a beautiful place to stay will recommend. A tv remote and kettle in the room will do great.
Stayed 15 nights in Apr 2023
Response from Paidemoyo on 3 May 2023
Thanks for your feedback, on the issues raised we will definitely address that. We would be pleased to host you again in future.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient
Response from Mahundi on 16 Feb 2023
Thank you for the positive review

6/10 Okay

Simbarashe

Business traveller
Liked: Cleanliness, staff & service, room comfort
Cleanliness was so amazing from the garden, lounge area,rooms, bathrooms and toilets. The place needs to look at offering better meals or setting a good restaurant on site as well beverages
Stayed 3 nights in Dec 2022

10/10 Excellent

Hebert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
It was ok only that the rooms were hot but no cooling system and on intertainment it seems the operator did not make subscription to DSTV.
Stayed 1 night in Dec 2022

8/10 Good

Hebert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Godd
The stay was satisfactory only on entertainment especially on TV Stations was bad.Only two channels were available .
Stayed 1 night in Sep 2022
Response from Paidemoyo on 29 Sept 2022
Thanks for the review we are going to address the requirement for more tv channels

2/10 Terrible

Nyaradzai Joselyn

Stayed 7 nights in Aug 2022

10/10 Excellent

Hebert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good.
Stayed 1 night in Jun 2022
Response from Mahundi on 24 Jul 2022
Thank you for the feedback

10/10 Excellent

Munashe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area and wi-fi
Stayed 1 night in Jun 2022
Response from Mahundi on 24 Jul 2022
Thank you for the feedback

10/10 Excellent

Justice

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Hebert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The stay was good only that there was no hot water since it was cold.
Stayed 1 night in Apr 2022

2/10 Terrible

Mlungisi

Business traveller
Disliked: Amenities, property conditions & facilities
I booked a family double or twin room. When the guys got to the accommodation, the room was already booked. I was charged for this room but got a smaller room. I want to know if I will be refunded?
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
It was dissapponting.On checking in I was told that there was no record of my booking yet I had booked one week in advance resulting in paying more money.Was not provided with even a single bath towel .Employees need training on customer care. The rooms were hot and the cooling system was bad.
Stayed 1 night in Mar 2022

10/10 Excellent

Lj

Stayed 1 night in Mar 2022
Response from Paidemoyo on 11 Mar 2022
Thank you for the good review.

8/10 Good

Kudakwashe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Paidemoyo on 2 Mar 2022
Thanks for the review we will do our best to main good service.Thanks for staying with us

10/10 Excellent

STANLEY

Stayed 3 nights in Feb 2022

8/10 Good

Acusilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Host on 6 Feb 2022
Thanks for staying at our guest house, we shall be pleased to host you again in future

4/10 Poor

Bysshe

Stayed 1 night in Dec 2021
Response from Host on 5 Jan 2022
We will do our best to improve our service for your comfort.

2/10 Terrible

Tshepo abram

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Host on 8 Sept 2021
Thanks for your review, however we would be pleased to know what affected your stay at our guest house so we could improve. Please note that we are open to any feedback because its your feedback that would assist us to improve our services.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from Host on 18 Jul 2021
Unfortunately we do not know what impacted on your customer experience. We welcome feedback from our clients and we will do our best to attend to any issues of poor service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020