Title: Westlake Pearl Suites - By Pegasy Group Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6054458&destination=Hanoi%2C+Vietnam&selected=113704845&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Westlake Pearl Suites - By Pegasy Group ## Photo gallery for Westlake Pearl Suites - By Pegasy Group ![Family Suite, Balcony, Lake View | Minibar, desk, laptop workspace, soundproofing - Westlake Pearl Suites - By Pegasy Group (Hanoi)](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/c4fbef26.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Couples treatment room(s), body treatments, aromatherapy - Westlake Pearl Suites - By Pegasy Group (Hanoi)](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/469d1dd1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake view - Westlake Pearl Suites - By Pegasy Group (Hanoi)](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/e2a38852.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), body treatments, aromatherapy - Westlake Pearl Suites - By Pegasy Group (Hanoi)](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/743ea0ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Westlake Pearl Suites - By Pegasy Group (Hanoi)](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/2f89dc09.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies West Lake is located near Westlake Pearl Suites - By Pegasy Group, which provides a coffee shop/cafe, a garden and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, a facial or reflexology at the on-site spa. Pilates classes and fitness classes are offered at the health club; the property also has a bar. Guests can connect to free in-room WiFi. ## Reviews 8.8 Excellent ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym £28 includes taxes & fees 12 Apr - 13 Apr ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 30 - Mar 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Classic Double or Twin Room ![Classic Double or Twin Room | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/5bada90d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room - 194 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Superior Double Room ![Superior Double Room | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/158b733b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room - 215 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Junior Double Room, Lake View ![Junior Double Room, Lake View | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/7059bc73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, Lake View 8.0 Very good 1 review - Lake view - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Executive Suite, Lake View ![Executive Suite, Lake View | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/5fce9c2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, Lake View - Lake view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Suite, Balcony, Lake View ![Lake view](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/e2a38852.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Balcony, Lake View 8.0 Very good 1 review - Lake view - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Westlake-Pearl-Suites-By-Pegasy-Group.h113704845.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Westlake-Pearl-Suites-By-Pegasy-Group.h113704845.Hotel-Information) ## About the area Located in Tay Ho, a neighbourhood in Hanoi, Westlake Pearl Suites - By Pegasy Group is in the entertainment district and on a lake. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.06234%2C105.83019&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oJGJMY_4dNEpwhgbTuabwDppR54=) 70 Xuan Dieu, Tu Lien, Tay Ho, 70, Hanoi, 100000 ### What's nearby - ![West Lake](https://images.trvl-media.com/place/3000664655/acb7abd2-59b5-4d09-9a2c-ae42b8c1dcd4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Lake 1 min walk \- 0.1 miles - ![Tran Quoc Pagoda](https://images.trvl-media.com/place/6115798/6249e7a1-cdab-42c2-91e0-50047090658a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tran Quoc Pagoda 4 min drive \- 1.6 miles - ![Ho Tay Water Park Ferris Wheel in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635926568533/beec3195-b2a8-4198-9c90-6cbfa849f122.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ho Tay Water Park 5 min drive \- 1.4 miles - Syrena Shopping Center 5 min walk \- 0.3 miles - Tay Ho Pagoda 8 min walk \- 0.5 miles ### Getting around - Hanoi Long Bien Station 9 min drive - Ga Co Loa Station 15 min drive - Hanoi (HAN-Noi Bai Intl.) 27 min drive ### Restaurants - Oriberry 2 min walk - The Republic 2 min walk - The Eastern & Oriental 3 min walk - The Pizza Company 1 min walk - Bún chả & bún, miến, bánh đa cá 2 min walk ## About this property ### Westlake Pearl Suites - By Pegasy Group Luxury hotel near West Lake Take advantage of a coffee shop/cafe, a garden and dry cleaning/laundry services at Westlake Pearl Suites - By Pegasy Group. Indulge in a deep-tissue massage, a facial and reflexology at the on-site spa. Pilates classes and fitness classes are offered at the health club; the property also has a bar. Stay connected with free in-room WiFi. You'll also find perks such as: - Free self-parking - Local cuisine breakfast (surcharge), airport pick-up service (surcharge) and access to a nearby health club - Concierge services, a 24-hour front desk and bike parking Room features All guest rooms at Westlake Pearl Suites - By Pegasy Group have thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and sound-insulated walls. Extra amenities include: - Bathrooms with hairdryers and shampoo - 40-inch Smart TVs with Netflix, streaming services and digital channels - A personal chef, heating and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/10000000/9050000/9045500/9045496/a537d4d7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elegant Suites Westlake Tay Ho - Pool - Washing machine - Dryer - Parking included 9.2 Wonderful 662 reviews £65 includes taxes & fees 4 Apr - 5 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=9045496&PinnedHotelID=9045496&HadPinnedHotel=true®ionId=-1&adults=2) ![Infinity pool](https://images.trvl-media.com/lodging/38000000/37800000/37795200/37795128/6e4e750c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakwood Residence Hanoi Tay Ho - Kitchen - Pet-friendly - Parking included - Free Wi-Fi 9.2 Wonderful 186 reviews £69 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=37795128&PinnedHotelID=37795128&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/111000000/110620000/110617100/110617088/fe1fdc8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Riverview Boutique Hotel & Apartment Tay Ho - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.6 Exceptional 31 reviews £40 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=110617088&PinnedHotelID=110617088&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch served; 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reservations required - Offsite parking; reservations required - Street parking available - 24-hour airport pick-up shuttle on request for a surcharge - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: VND 80,000 for adults and VND 40,000 for children - A coffee shop/cafe - Coffee and tea in common areas - Couples/private dining ### Restaurants on site - O Doucer ### Things to do - Fitness classes - Full-service spa - Health club - Pilates classes - Yoga classes ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Lockers - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Turndown service ### Outdoors - Garden - On a lake ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Reflexology - Spa open daily - Sports massages - Swedish massages - Thai massages - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 9 steps to reach entrance - No lift - Well-lit path to entrance ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Dressing gowns - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with digital channels - Netflix - Pay films - Streaming services ### Food and drink - Champagne service - Chef service - Free bottled water - Meal delivery service - Minibar - Restaurant dining guides ### More - Air conditioning - Desk - Heating (climate-controlled) - Iron/ironing board on request - Laptop workspace - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability An early check-in fee will be charged Minimum check-in age - 17 ### Check-out Check-out before 11:00 AM Late check-out subject to availability Late check-out fee: 50 per cent of room rate ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation You will be asked to provide the property with a copy of your passport after booking Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for VND 300000.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for local cuisine breakfast: from approximately VND 80000 for adults and from VND 40000 for children - Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3) - Early check-in is available for a fee (subject to availability) - Late check-out fee: 50 per cent of room rate (subject to availability) - Rollaway bed fee: VND 300000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Westlake Pearl Suites - By Pegasy Group Hotel Westlake Pearl Suites - By Pegasy Group Hanoi Westlake Pearl Suites - By Pegasy Group Hotel Hanoi ## Frequently asked questions ### Is Westlake Pearl Suites - By Pegasy Group pet-friendly? ### How much does it cost to stay at Westlake Pearl Suites - By Pegasy Group? ### How much is parking at Westlake Pearl Suites - By Pegasy Group? ### What time is check-in at Westlake Pearl Suites - By Pegasy Group? ### What time is check-out at Westlake Pearl Suites - By Pegasy Group? ### Does Westlake Pearl Suites - By Pegasy Group provide a shuttle to the airport? ### Where is Westlake Pearl Suites - By Pegasy Group located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Westlake Pearl Suites - By Pegasy Group Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 7.4 Amenities ### 9.6 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 26 8 - Good 7 6 - Okay 5 4 - Poor 0 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### john 3 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort nice hotel in a good location ##### john Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### john 15 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### excellent hotel good hotel, great staff very helpful ##### john Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### Van Huy 9 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is friendly. The manager is very helpful when I need help. ##### Van Huy Stayed 8 nights in Sep 2025 Verified ### 10/10 Excellent #### john 31 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort great hotel good location, friendly staff. they also help with tickets and have breakfast there ##### john Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### john 31 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort very good hotel with great customer service. the staff are very friendly and helpful. rooms are a good value clean and quiet ##### john Stayed 2 nights in May 2025 Verified ### 8/10 Good #### Lærke 17 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service Friendly staff and good service. Great location. The room had a funny smell but overall we were pleased. ##### Lærke Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### john 8 Apr 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Amazing hotel Had a great stay here. the room looks as the picture clean, spacious with large windows. the staff is very friendly and helpful I stayed here multiple times and would stay here again ##### john Stayed 1 night in Mar 2025 Verified ### 8/10 Good #### Quang 2 Jun 2025 Liked: Cleanliness Disliked: Amenities The staff service is very good, the room is as expected for the price. The surrounding is great for walking around the lakeshore, local food, banking, bakeries, shopping. A quieter area than Old Town & Hồ Gươm. ##### Quang Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### Daniel 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of the hotel is great. The hotel is easy to find and it has a spectacular view of the lake. Moreover, all of the hotel staff are friendly and they could speak English well. I definitely recommend Westlake Pearl Suite hotel. ##### Daniel Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Thomas 28 Apr 2025 The staff was extremely friendly and helpful. We stayed 3 nights and never had an issue. Definitely recommend! ##### Thomas Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### john 27 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### clean hotel with excellent service Good hotel in a nice neighborhood. good value and easy to get around. they offer help buying bus tickets and other activities. you can get picked up at the hotel ##### john Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### To 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff verry helpfull. Clean room and quite. Love this hotel <3 They have many services: Spa, massage, Gym, Rooftop bar, Restaurant, India Food,…. ![](https://a.travel-assets.com/ugc/hotel-reviews/9104e58a-b9f9-4ab9-b599-773422b6ce6c-1749041180047.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c7436fda-8ba3-4d19-b56a-1b11308ee86c-1749041206072.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f3d58a91-4963-4f92-9064-c3c35074fc40-1749041233061.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### To Stayed 1 night in Mar 2025 Verified ### 6/10 Okay #### Ee Chieng 14 Sept 2025 Liked: Cleanliness, staff & service, amenities good location with plenty of amenities nearby. room is clean and staff altitude is excellent. one thing i dislike is the shower area which is a bath tub. it is quite slippery when wet. It can be a safety hazard for elderly. suggest to have breakfast at cafe nearby. ##### Ee Chieng Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### To 26 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Room is neat, clean and luxurious. Staff friendly, support me a lot. ##### To Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Verified traveller 23 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best customer service This is one of the best hotel I ve stayed in. The room was spacious and very clean. I liked the service too. They provided warm welcome and were always willing to help the customer ##### Verified traveller Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### john 27 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel with good staff Awesome hotel. I arrived early and they gave me a free upgrade and early check in. I really thought all of the staff were very friendly and helpful. Upon booking the hotel sent me an email with some useful information. Its a hotel, but they can also help arrange tours, or transportation. ##### john Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Craig 12 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hanoi vacation My 4 night stay at this beautiful hotel was beyond amazing. To start with… ALL the front desk folks were very accommodating and willing to help anyway possible. I was first met by the porter immediately while I was exiting my GRAB ride, then inside Max the front desk gentleman. A experience like I’ve never had before. The entire property is amazingly clean and comfortable. The hotel is in probably the best location you can ask for. Lots of coffee shops, eateries, pharmacies, grocery store all within a couple minutes walk Tay Ho lake is directly across the street. I can’t express it well enough, definitely an experience you will enjoy. Thank you to all the staff of this property. Without a doubt it will be my choice anytime I’m in Hanoi. ##### Craig Stayed 3 nights in Apr 2025 Verified ### 6/10 Okay #### PHIL 5 May 2025 Liked: Cleanliness, staff & service Hotel was not ready for us to check in at 2, saying previous guests were just leaving. We had a reservation, no. Invited us to take a smaller room right away, or give them an hour to clean the room with thee balcony. Which one do you think I took. Recommended a nearby restaurant, while we waited, but it was closed, and would reopen at 5\. The tub/shower without a curtain seems inappropriate. The view was nice but the hotel could use a reconditioning. The cleaning staff was great too. Doorman smiley. I usually like to return to ạ place when I find a place that I like. Would not return. Far too many options in the area. ##### PHIL Stayed 4 nights in May 2025 Verified ### 10/10 Excellent #### duan 24 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### excellent We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us. The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist attractions in detail and provided many practical suggestions. What is even more touching is that even after he got off work and went home, he still cared about our situation and was always ready to help. In the afternoon, when he was on the night shift again, despite his busy work, he still did not forget to properly arrange the room for us and carefully asked us if we had any other needs. He also took the initiative to arrange transportation to the airport for us the next day to ensure that our trip was worry-free. As three elderly travelers, we felt extremely warm and grateful for this. Now we know his name to be Phong。we firmly believe that it is rare for the VIP Hotel to have such an outstanding employee. We implore the leadership to give this employee a great compliment for his outstanding service and selfless dedication.Seeing that we were old, the hotel management upgraded us to a room with a window for free. Thank you again for your excellent service, ![](https://a.travel-assets.com/ugc/hotel-reviews/04E57932A104902490F104CBB236317D56BD7E631742795664511.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### duan Stayed 1 night in Mar 2025 Verified ### 6/10 Okay #### Rod 25 Feb 2026 Liked: Cleanliness Disliked: Amenities Slow check in. Continental breakfast. ##### Rod Stayed 1 night in Feb 2026 Verified ### 2/10 Terrible #### Kelly Pui Man 21 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities This is purely on the property - it was an awful stay. Cockroach type bugs, hair on the bed and unclean rooms. It’s nothing as advertised. The staff was nice enough to offer us a free ride to airport for our uncomfortable stay. However I would’ve rather stayed elsewhere and not had any of these issues. ![](https://a.travel-assets.com/ugc/hotel-reviews/bfe1f08e-dd00-4141-9b33-2dfe4b7410a3-1766308574945.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d58a2309-e359-4b78-a343-38df5f88f7b7-1766308584868.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b4d9251d-5921-494a-9a46-1cea59cb2009-1766308593651.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/22afedcf-3afd-461a-ae8d-e7bad6136341-1766308593915.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kelly Pui Man Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### john 12 May 2025 Liked: Property conditions & facilities, room comfort #### good location nice customer service and nice rooms ##### john Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### john 27 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great hotel great stay! clean hotel. I have stayed here many times. it's in a nice neighborhood. not far from the Old Quarter but more chill ##### john Stayed 1 night in May 2025 Verified ### 6/10 Okay #### ali 28 Apr 2025 Liked: Staff & service Disliked: Property conditions & facilities Not really perfect ##### ali Stayed 6 nights in Apr 2025 Verified ### 2/10 Terrible #### Lamson 1 Nov 2025 Disliked: Staff & service Worst hotel experience ever! We had to deal with these bad people at the hotel who lied and cheated! We had to call the local police because they illegally charged us. The local police agreed with us and they agreed to We had to call our credit card company to dispute the charge. This is the only hotel we have ever had to move out early because we did not feel safe with these people. Notes: I travel internationally for work and leisure from United States to Europe, to Asia, to Africa, South America. ##### Lamson Stayed 5 nights in Sep 2025 ### Expedia's Latest Trends ### Hotels > - [The Legend Hanoi Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Legend-Hanoi-Hotel.h110877211.Hotel-Information) > - [Solare De Monte Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Bonsella-Prestige-Hotel-And-Spa.h32439460.Hotel-Information) > - [HALONG BAY 2 DAYS & 1 NIGHT ON LUXURY BOAT](https://www.expedia.co.uk/Hanoi-Hotels-Halong-BAY-2-Days-1-Night-ON-Luxury-Boat.h34648267.Hotel-Information) > - [GM Premium Hotel ](https://www.expedia.co.uk/Hanoi-Hotels-GM-Premium-Hotel.h76325388.Hotel-Information) > - [Titanic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Titanic-Hotel.h37860458.Hotel-Information) > - [Bonjour D'An Nam Home](https://www.expedia.co.uk/Hanoi-Hotels-Atrium-Hanoi-Hotel.h9240730.Hotel-Information) > - [Aurora Premium - A Lifestyle Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Delicacy-Central-Hotel-Spa.h37623423.Hotel-Information) > - [May De Ville Lakeside Hotel](https://www.expedia.co.uk/Hanoi-Hotels-May-De-Ville-Old-Quarter.h4093050.Hotel-Information) > - [L’HÔTEL du LAC Hanoi ](https://www.expedia.co.uk/Hanoi-Hotels-LHotel-Du-Lac-Hanoi.h82988573.Hotel-Information) > - [Charm House and Cafe](https://www.expedia.co.uk/Hanoi-Hotels-Charm-House-And-Cafe.h28985598.Hotel-Information) > - [La Passion Premium Cau Go Hotel](https://www.expedia.co.uk/Hanoi-Hotels-La-Passion-Premium-Cau-Go-Hotel.h94690668.Hotel-Information) > - [Hanoi L'heritage Diamond Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Lheritage-Diamond-Hotel-Spa.h29966484.Hotel-Information) > - [Meritel Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Meritel-Hanoi-Hotel.h83122145.Hotel-Information) > - [Mersey Central Hanoi Apart'Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Mersey-Central-Hanoi.h66774850.Hotel-Information) > - [MAY DE VILLE Crown Hotel](https://www.expedia.co.uk/Hanoi-Hotels-May-De-Ville-Premier-Hotel-Spa.h83785540.Hotel-Information) > - [Eliana Signature Hanoi Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Emerald-Waters-Hotel-Trendy.h3724990.Hotel-Information) > - [Peridot Grand Luxury Boutique Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Peridot-Grand-Hotel-Spa-By-AIRA.h45982222.Hotel-Information) > - [La Nueva Boutique Hotel Ha Noi](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-La-Siesta-Diamond-Hotel.h3798073.Hotel-Information) > - [Hong Ngoc Cochinchine Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hong-Ngoc-Cochinchine-Boutique-Hotel-Spa.h4629041.Hotel-Information) > - [La Dolce Vita](https://www.expedia.co.uk/Hanoi-Hotels-La-Dolce-Vita.h3629239.Hotel-Information) > - [Hanoi Backpackers Hostel & Rooftop bar](https://www.expedia.co.uk/Hanoi-Hotels-Bonsella-Cozy-Hotel.h37268026.Hotel-Information) > - [H Hôtel L'Art Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-H-Hotel-Ha-Noi.h106642170.Hotel-Information) > - [Le Chanvre Hanoi Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Le-Chanvre-Hanoi-Hotel-Spa.h96528893.Hotel-Information) > - [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > - [Hanoi Le Chateau Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Le-Chateau-Hotel.h105599551.Hotel-Information) > - [ Peridot Gallery Classic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Peridot-Hotel.h11767551.Hotel-Information) > - [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) ### Packages > - [Rome Holidays](https://www.expedia.co.uk/Rome.d179899.Holidays-City-Breaks) ---