Title: West Lake Home Hotel & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=15966901&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # West Lake Home Hotel & Spa Travelers find peaceful retreat on West Lake's shores with modern amenities and stunning views, perfectly positioned for exploring Hanoi's rich historical sites ## Photo gallery for West Lake Home Hotel & Spa ![Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout curtains, soundproofing - West Lake Home Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/ede3cc4d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Room amenity - West Lake Home Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/1cfd5957.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - West Lake Home Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/0528f02f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food court - West Lake Home Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/c4ec0a42.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - West Lake Home Hotel & Spa (Hanoi)](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/0f0144ef.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies West Lake Home Hotel & Spa offers a peaceful escape by West Lake. Guests enjoy a breakfast buffet and relax on the quiet terrace. The hotel provides conveniences like dry cleaning, in-room WiFi, and 24/7 front desk service for seamless stays. ## Reviews 8.2 Very good ## Popular amenities - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning - Business services - Laundry room ## Room options ### Check availability for these dates Tonight [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Deluxe Family Room ![Deluxe Family Room | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/628b37bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room ### Highlights Soundproofed Fireplace Air conditioning Free cots/infant beds Fridge LCD TV Blackout curtains Ceiling fan - City view - Sleeps 4 - 1 Double Bed and 1 Single Bed ### View all photos for Deluxe Single or Double Room ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/43f4f077.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single or Double Room ### Highlights Soundproofed Individually furnished Fireplace Air conditioning Fridge LCD TV Premium bedding Pillow-top bed - City view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ### View all photos for Executive Single or Double Room, Lake View ![Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/ede3cc4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Single or Double Room, Lake View ### Highlights Soundproofed Individually furnished Fireplace Air conditioning Free cots/infant beds Fridge LCD TV Memory foam bed - Lake view - Sleeps 3 - 1 Double Bed ### View all photos for Superior Single or Double Room ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/08f1ff72.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Single or Double Room ### Highlights Soundproofed Individually furnished Fireplace Air conditioning Free cots/infant beds Fridge LCD TV Blackout curtains - 237 sq ft - City view - Sleeps 3 - 1 Double Bed ### View all photos for Standard King Room ![Standard King Room | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/66fe073d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King Room ### Highlights Soundproofed Fireplace Air conditioning Fridge LCD TV Blackout curtains Ceiling fan Shower/bath combination - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-West-Lake-Home-Hotel-Spa.h15966901.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-West-Lake-Home-Hotel-Spa.h15966901.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.05692%2C105.83557&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vioheOSyokc8Wbt4HxzD0_LqAeQ=) No. 156 Yen Phu Street, Tay Ho, Hanoi #### What's nearby - West Lake \- 1 min walk \- 0.1 miles - Syrena Shopping Center \- 15 min walk \- 0.8 miles - Tran Quoc Pagoda \- 17 min walk \- 0.9 miles - Ho Chi Minh Mausoleum \- 4 min drive \- 1.6 miles - Hanoi Botanical Garden \- 4 min drive \- 1.6 miles #### Getting around - Hanoi Long Bien Station - 7 min drive - Ga Co Loa Station - 15 min drive - Hanoi (HAN-Noi Bai Intl.) - 30 min drive #### Restaurants - ‪Pizza 4P's Âu Cơ - ‬4 min walk - ‪Philo Garden Cafe - ‬7 min walk - ‪Banh Mi Gion Bao Minh - ‬9 min walk - ‪Workshop14 - ‬7 min walk - ‪The Drunken Duck - ‬8 min walk ## About this property ### West Lake Home Hotel & Spa Hotel near West Lake At West Lake Home Hotel & Spa, you can look forward to a free breakfast buffet, a terrace and dry cleaning/laundry services. In addition to a restaurant, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Airport pick-up service (surcharge), babysitting (surcharge) and a front desk safe - Multilingual staff, smoke-free property and a lift - Free newspapers, concierge services and a 24-hour front desk Room features All guest rooms at West Lake Home Hotel & Spa offer comforts, such as fireplaces and laptop-compatible safes, in addition to perks, such as air conditioning and bathrobes. Other amenities include: - Bathrooms with shower/bath combinations and free toiletries - LCD TVs with cable channels - Fridges, electric kettles and ceiling fans ## Similar properties ![Suite, 1 King Bed, City View | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/33000000/32890000/32887300/32887267/5b0a44a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ellogia Rusta Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.4 Exceptional 22 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=32887267&PinnedHotelID=32887267&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/25000000/24430000/24424200/24424103/a47db021.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia House Hanoi Central Hoan Kiem - Free Wi-Fi - Air-conditioning - Laundry room - Extra beds/cots 5.0 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=24424103&PinnedHotelID=24424103&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/42000000/41990000/41987500/41987470/b94fbaa2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Propiedad Vrbo Hoan Kiem - Air-conditioning - Parking available - Microwave - Kitchen £4,301 includes taxes & fees 25 Dec - 26 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=41987470&PinnedHotelID=41987470&HadPinnedHotel=true®ionId=-1&adults=2) ![Flat-screen TV](https://images.trvl-media.com/lodging/38000000/37630000/37625900/37625850/940c4204.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Crocus Homestay Hoan Kiem - Free Wi-Fi - Air-conditioning - Laundry room - Living/dining area 6.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=37625850&PinnedHotelID=37625850&HadPinnedHotel=true®ionId=-1&adults=2) ![Egyptian cotton sheets, premium bedding, memory-foam beds, in-room safe](https://images.trvl-media.com/lodging/34000000/33160000/33155700/33155622/88ab7f0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HANZ Regal Hotel Hanoi Ba Dinh - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.0 Good 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=33155622&PinnedHotelID=33155622&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/33000000/32440000/32435300/32435224/f572d67e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Halley Hostel Old Quarter - Breakfast included - Free airport shuttle - Free Wi-Fi - Air-conditioning 8.4 Very good 11 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=32435224&PinnedHotelID=32435224&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room | Minibar, desk](https://images.trvl-media.com/lodging/22000000/21810000/21809700/21809690/893bb3d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Thien Duong Hotel Ha Dong - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 2.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=21809690&PinnedHotelID=21809690&HadPinnedHotel=true®ionId=-1&adults=2) ![BBQ/picnic Area](https://images.trvl-media.com/lodging/111000000/110810000/110802400/110802332/a703b576.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cozy Fam Homestay in Central Hanoi - Hao Nam Street Dong Da - Free Wi-Fi - Air-conditioning - Breakfast available - Parking available [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=110802332&PinnedHotelID=110802332&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12740000/12735900/12735867/ca0ecf83.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Garden Queen Old Quarter - Breakfast included - Spa - Free Wi-Fi - Air-conditioning 7.8 Good 19 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=12735867&PinnedHotelID=12735867&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/35000000/34830000/34824900/34824860/2c1519e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### French Styled House Nam Từ Liêm - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=34824860&PinnedHotelID=34824860&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking; discounts available - 24-hour airport pick-up shuttle at scheduled times for a surcharge ### Food and drink - Free buffet breakfast - A restaurant ### Things to do - TV in common areas ### Family friendly - Babysitting (surcharge) - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station ### Outdoors - On a lake - Terrace ### Accessibility - Lift ### More - 1 building - 9 floors - Built in 2016 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Ceiling fan - Fireplace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 2 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Renovations and closures The property is closed between 4 March and 31 December. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for VND 330000.0 per day. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: VND 410000 per vehicle - Rollaway bed fee: VND 330000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as West Lake Home Hanoi Home Hotel Tay Ho West Lake Home Hotel Hanoi West Lake Home Hotel West Lake Home West Lake Home & Spa Hanoi West Lake Home Hotel & Spa Hotel West Lake Home Hotel & Spa Hanoi West Lake Home Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is West Lake Home Hotel & Spa pet-friendly? ### What time is check-in at West Lake Home Hotel & Spa? ### What time is check-out at West Lake Home Hotel & Spa? ### Does West Lake Home Hotel & Spa provide a shuttle to the airport? ### Where is West Lake Home Hotel & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## West Lake Home Hotel & Spa Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.2 Location ### 8.6 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 41 8 - Good 44 6 - Okay 17 4 - Poor 6 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Sharon 20 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great value for money and located centrally Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food. ##### Sharon Stayed 1 night in Oct 2019 ### 4/10 Poor #### Verified traveller 5 Aug 2019 Disliked: Staff & service Not clean, service is subpar, outside of location would not recommend ##### Verified traveller Stayed 10 nights in Jul 2019 ### 8/10 Good #### Verified traveller 30 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel. ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### willem johannes 21 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Voor iets meer geld veel meer comfort. We hadden een kamer geboekt aan de straatkant. Deze was erg krap bemeten. We kregen twee sleutels mee. Van de besproken kamer en van de wat ruimere kamer aan de achterkant van het hotel. Na bezichting van beide kamers besloten we om toch iets extra's bij te betalen en de kamer aan de achterkant te nemen. Zeer ruim en luxe ingericht. Mooie badkamer en een bed waar je met z'n zessen in zou kunnen liggen. Het hotel ligt aan een drukke straat vlakbij het West Lake meer. ##### willem johannes Stayed 1 night in May 2019 ### 6/10 Okay #### Verified traveller 5 May 2019 Liked: Staff & service, amenities, property conditions & facilities Blood stains on pillow and lizards in bed。it was okay ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller 3 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 5月連休に3泊しました。タイ湖のほとりにあり、ハノイのオールドクォーターからタクシーで片道40万ドンから50万ドンくらい。とても安いホテルなので期待していませんでしたが、宿泊した7Fの部屋は清潔であり、湯量も充分でした。またバイクや車のクラクションの騒音も全く気になりませんし、旧市街を避けて正解でした。両親と3人で一泊4,000円はかなり価値ありです。8Fにあるレストランで供される朝食も割合美味しかった。晩はホテルの側に食事するレストランもあります。10階建ぐらいの建物でナイトレイクビューが良かった。スーパーマーケットも歩いて2分くらいの場所にあります。荒っぽいタクシーに乗って街歩きに疲れた時に重宝します。エコノミーホテルなのでベトナム人やヨーロッパ系の宿泊客が多く、日本人はいませんでした。 ##### Verified traveller Stayed 3 nights in Apr 2019 ### 8/10 Good #### Verified traveller 1 May 2019 出発前日にエアポートピックアップサービスを利用しましたが、迅速に対応いただけて助かりました。 ##### Verified traveller Stayed 1 night in Apr 2019 ### 6/10 Okay #### hyeong wook 4 Mar 2019 Liked: Cleanliness #### 호안끼엠보다 좋은 West Lake주변의 호텔 예약내용: 2day, 강이 보이는 킹침대의 큰 방예약 1day: 여행가방을 열기에도 비좁은 작은 방 배정 2day: 정상적으로 예약한 방으로 교체 1day 예약과 다른 방을 주는것은 비용지불을 한 것과 맞지 않았음 신뢰에 문제가 있음 West Lake에 있는 조용한 좋은 위치 호수주변의 경관이 좋음 호텔이 깨끗하며, 친절함 ##### hyeong wook Stayed 2 nights in Feb 2019 ### 8/10 Good #### Verified traveller 12 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location and nice view to the lake. Personnel is very helpful and friendly. ##### Verified traveller Stayed 4 nights in Feb 2019 ### 6/10 Okay #### あまりりす, Fukuoka 7 Jan 2019 Disliked: Property conditions & facilities, room comfort 夜のチェックインだったせいかフロントには私服男性、ポーターも私服男性で何となく怪しい感じが否めない。フロント男性の英語が聞き取りにくい。今までフロントとの英語のやり取りで困った経験はなかったが、質問をしようとしても遮られ、空港送迎費用はアウト時決済でいいと言われていたが、後払いの場合はパスポート預かりだと一方的に言われ、パスポートを取られたままポーターが荷物を運び、部屋に追いやられそうになったので、一度乗ったエレベーターから降りて、パスポートを取り返すためにデポジットではなく送迎代往復をイン時にカード決済した。デポジットはパスポート預かりではなくクレジットカードでお願いしたい。このフロントにパスポートを預けるなど無理。預り証すらないので、預かっていないと言われれば終わり。部屋も写真とは大きく違ったが、とりあえず1泊して他のホテルに移ることにした。翌朝朝食に行く際、エレベータ内に腐ったパイナップルが放置されていてげんなり。全てに納得できず即ホテルを変えることにした。ホテル移動のために呼んでもらったタクシーは、へこんだボディで怪しげなタクシー。メーター使用なのに、財布から出して数えていたドン紙幣をメーター以上もぎ取るように取られた。近距離だったのともめるのも面倒なので、文句言わずに高いチップだと思いつつ取られたままにした。決済済の往路空港送迎代を返金してくれと言ったが、返金はできない、移動先のホテルに迎えに行くと言われて受け入れた。帰りの送迎は無事にちゃんとした人が迎えにきた。3泊のうち1泊でホテル移動。Ms.Jessieの対応が良いので、1泊分のみ返金してもらい納得したが、もう二度と泊まりたくない。 ##### あまりりす Stayed 3 nights in Jan 2019 ### 10/10 Excellent #### Alexey 19 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Very friendly staff. Nice breakfast. Good location ##### Alexey Stayed 5 nights in Dec 2018 ### 6/10 Okay #### Verified traveller 11 Dec 2018 Liked: Staff & service #### リーズナブルな小型ホテル こじんまりした小型ホテル。市内中心から少し離れているので周りにレストランなど少ないエリア。 近くに特別な用が無い限り、特に利用する理由は見当たらない。 ##### Verified traveller Stayed 1 night in Dec 2018 ### 8/10 Good #### Verified traveller 5 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lake View is quite wonderful, but is facing the west sun. We were staying on the 6th floor then. Hotel is serene and quiet. Good for couple or family stay, kids may find it boring without the amenities. Took about 10 mins to reach Hoan Kiem Lake, and nearby shopping area via motorbike. ##### Verified traveller Stayed 4 nights in Oct 2018 ### 8/10 Good #### Venkat, Toronto 30 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice but not so comfortable. Staffs and the manager were amazing. ##### Venkat Stayed 10 nights in Oct 2018 ### 10/10 Excellent #### Verified traveller 12 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely hotel with helpful friendly staff. Our room was on a high floor at the back of the hotel which overlooked West Lake where we saw beautiful sunsets each evening. The road at the front of the hotel is busy but then this is Hanoi and the streets are busy. Its about a 10 -15 minute taxi ride to the old quarter of Hanoi. You'd also need to get a taxi to Tay Ho for a good choice of restaurants - Grab taxi around $2\. Breakfast caters for Vietnamese mainly but also has cereals, eggs, croissants, pain au chololat, pain au raison, fruit etc. We found plenty to eat every morning including Vietnamese pho. ##### Verified traveller Stayed 8 nights in Oct 2018 ### 6/10 Okay #### Verified traveller 12 Oct 2018 Liked: Cleanliness Disliked: Room comfort This hotel changed the room which I reserved. The breakfast does not have charm other than the weekend. ##### Verified traveller Stayed 4 nights in Oct 2018 ### 8/10 Good #### byoungsik 2 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 안녕하세요 반가웠습니다 아주 좋아요 ##### byoungsik Stayed 2 nights in Sep 2018 ### 8/10 Good #### Francoise 27 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel not too far from airport, convenient when you land or for onward journey but not in best area of town. Efficient check in, clean room & comfortable bed. Breakfast was ok with magnificent view of the lake. ##### Francoise Stayed 1 night in Sep 2018 ### 6/10 Okay #### Verified traveller 7 Sept 2018 #### 길가쪽 방은 식끌러워 방이 귀여워.없어질거같이 쬐만ㅅ애 ##### Verified traveller Stayed 1 night in Aug 2018 ### 2/10 Terrible #### Verified traveller 26 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### First and last visit hotel Interior renovation wasn't proper. (Not as seen in the photo) Breakfast was so bad, food are not good, there is no cutlery ready, view was not impressed, the ready packed sugar seems to keep it for a long time, the sugar is harden and stick on the internal paper surface. One word, BAD! ##### Verified traveller Stayed 1 night in Aug 2018 ### 8/10 Good #### kevin 12 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hanoi back onto the bucket list Athough the taxi driver did not present himself at the airport we eventually arrived at the hotel (better late than never) and was greeted with warm friendly smile and a room upgrade(taxi) so all good would I return yes,would I return to Hanoi in a heart beat,great place great people great food ##### kevin Stayed 4 nights in Aug 2018 ### 10/10 Excellent #### Kim Otto Ursin 5 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super hotel Dejligt hotel med god service og masser af faciliteter. Personale var opmærksomme og hjælpsomme. ##### Kim Otto Ursin Stayed 1 night in Jul 2018 ### 10/10 Excellent #### Kim Otto Ursin 3 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dejligt hotel Dejligt hotel med god service. Opmærksomt og hjælpsomt personale alle steder på hotellet. ##### Kim Otto Ursin Stayed 2 nights in Jul 2018 ### 10/10 Excellent #### Verified traveller 4 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Top service Das Hotel ist schon etwas älter aber dennoch sauber und gemütlich. Bei unserem selbst gebuchten Flug gab es ein paar Unklarheiten und die Dame an der Rezeption hat uns hier sehr geholfen. Die rief für uns bei der Airline an und auch bei unserem nächsten Hotel. Vielen Dank noch einmal dafür. Service einfach top! ##### Verified traveller Stayed 1 night in Apr 2018 ### 10/10 Excellent #### Rosalind 30 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect. Very happy and helpful staff with a good grasp of English. The hotel was perfectly clean and comfortable and within walking distance of the lake and main attractions. The view from the 8 th floor restaurant was amazing. I would recommend this Hotel to all travellers. ##### Rosalind ## Expedia's Latest Trends ### Hotels > [Palm Garden Beach Resort and Spa](https://www.expedia.co.uk/Da-Nang-Hotels-Palm-Garden-Beach-Resort-And-Spa.h1409970.Hotel-Information) > > [Au Lac Charner Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Au-Lac-Charner-Hotel.h11849092.Hotel-Information) > > [Lotte Hotel Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Lotte-Hotel-Hanoi.h8829295.Hotel-Information) > > [La Siesta Classic Ma May](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-La-Siesta-Hotel-Spa.h8964136.Hotel-Information) > > [Melia Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Melia-Hanoi.h201227.Hotel-Information) > > [Tirant Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Tirant-Hotel.h5656996.Hotel-Information) > > [Boutique Hoi An Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Boutique-Hoi-An-Resort.h3844071.Hotel-Information) > > [Solaria Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Solaria-Hotel.h44359300.Hotel-Information) > > [Renaissance Danang Hoi An Resort & Spa](https://www.expedia.co.uk/Hoi-An-Hotels-Renaissance-Hoi-An-Resort-Spa.h17891194.Hotel-Information) > > [Riverside White House Boutique Hotel](https://www.expedia.co.uk/Da-Nang-Hotels-Riverside-White-House-Hotel.h18745270.Hotel-Information) > > [Hanoi Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Boutique-Hotel-Spa.h4133988.Hotel-Information) > > [Minerva Church Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Minerva-Church-Hotel.h5613418.Hotel-Information) > > [Mia SaiGon Luxury Boutique Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Mia-SaiGon-Luxury-Boutique-Hotel.h37282059.Hotel-Information) > > [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > > [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) > > [LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP](https://www.expedia.co.uk/Hanoi-Hotels-OGallery-Classy-Hotel-Spa.h32682023.Hotel-Information) > > [Hanoi Daewoo Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Daewoo-Hotel.h69101.Hotel-Information) > > [The Lapis Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Lapis-Hotel.h17471570.Hotel-Information) > > [Pullman Danang Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Pullman-Danang-Beach-Resort.h3520339.Hotel-Information) > > [Hotel de l'Opera Hanoi - Mgallery](https://www.expedia.co.uk/Hanoi-Hotels-Hotel-De-LOpera-Hanoi-Mgallery.h4011565.Hotel-Information) > > [Orchid Classic Cruise](https://www.expedia.co.uk/Hai-Phong-Hotels-Orchid-Halong-Cruise.h15895308.Hotel-Information) > > [Aira Boutique Hanoi Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Aira-Boutique-Hanoi-Hotel-Spa.h2690931.Hotel-Information) > > [SQ HANG GAI HOTEL & SPA](https://www.expedia.co.uk/Hanoi-Hotels-Silk-Queen-Hotel.h8828788.Hotel-Information) > > [The Oriental Jade Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Oriental-Jade-Hotel.h36117374.Hotel-Information) > > [La Siesta Premium Hang Be](https://www.expedia.co.uk/Hanoi-Hotels-La-Siesta-Premium-Hang-Be.h35198708.Hotel-Information) > > [Peridot Grand Luxury Boutique Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Peridot-Grand-Hotel-Spa-By-AIRA.h45982222.Hotel-Information) > > [La Vela Saigon Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-La-Vela-Hotel.h44328578.Hotel-Information) > > [Sofitel Legend Metropole Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Sofitel-Legend-Metropole-Hanoi.h49234.Hotel-Information) > > [Liberty Central Saigon Riverside](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Liberty-Central-Saigon-Riverside.h6456944.Hotel-Information) ---