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Reviews of T&M Luxury Hotel Hanoi

3 out of 5
T&M Luxury Hotel Hanoi
89B Le Duc Tho Street, My Dinh 2 Ward, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

5.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2023

8/10 Good

BRIAN

Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room is spacious, customer service is excellent and helpful.
Stayed 4 nights in Jul 2019
Response from Henry Tran (Hotel Manager) on 5 Aug 2019
Dear Ku Wei Chee Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying & sharing your experience on Expedia We are very happy to know that our room & service reached to your expectation. We are looking forward to welcoming you back our hotel on next trip to Hanoi Sincerely,

10/10 Excellent

Yung, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities
The room I stayed was quite spacious and clean. I can see the unblocking scene of the stadium from my room. The room is well proofed from noise. They delivered the bleakfast of my choice to my room but the menu was quite limited. I had beef noodle soup. The staff were quite friendly and speak good English. They washed my socks and underwears I put in the laundry basket and didn't charge the laundry fee as I didn't filled in request form. There were no gym and swimming pool but Overall I'm satisfied. Excellent value for money.
Stayed 2 nights in Jul 2019
Response from Tran Huu Trung (Hotel Manager) on 19 Jul 2019
Dear Yung Greetings from T&M Luxury Hotel Hanoi On behalf of hotel staffs, thank you so much for your staying & sharing your experience on Expedia. We are very happy to know that our room & sevice reached to your expectation. We are looking forward to welcoming you back our hotel on your next trip to Hanoi Yours Sincerely,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel at a reasonable price
This hotel was a great find. I normally stay at the Crowne Plaza across the road, but I was really impressed with this hotel also. I went for a better room than the standard one, but it was still very cheap. My room (504) was very spacious, clean and modern (especially compared to other hotels in the area). The staff were very helpful and polite. It's located down a side road from a main street, but far away enough from the main road so it wasn't too noisy. They don't offer breakfast, but this wasn't too much of an issue as there's a supermarket and coffee shop round the corner. I would highly recommend this hotel.
Stayed 6 nights in Apr 2019
Response from Kevin (Hotel Manager) on 11 Apr 2019
Dear Mr Gary Warmest greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us and your feedback on Hotels.com We are very happy to know that you were enjoyed your stay at our hotel. From 1st of April we have served A La Cart breakfast in room daily until 1st of June when our restaurant on 9th floor is completed to serve buffet breakfast. Again, thank you so much for your stay with us We are looking forward to welcoming you back our hotel on your next trip in Hanoi Your Sincerely,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Dinh Area에서 가장 우수한 3 성급 호텔
새로운 호텔 다음 Vinmart 슈퍼마켓, 넓고 매우 조용한 방. 직원 및 관리자는 친절하고 유용합니다. 호텔에서 My Dinh National Stadium까지 걸어 갈 수 있습니다. 다음에이 호텔에 머물러있을거야.
Stayed 1 night in Mar 2019
Response from Tran Huu Trung (Hotel Manager) on 25 Jun 2019
Dear Mr Kevin Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us We are looking forward to welcoming you back our hotel on next trip to Hanoi

8/10 Good

Koji

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
冷蔵庫と湯沸かしポットが壊れていた。 これでは不便過ぎて満足できるはずが無いと思った。
Stayed 2 nights in Apr 2024

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

BYUNGNAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

YOUNG IHN

Business traveller
Liked: Cleanliness, staff & service, room comfort
장기체류
장기체류에 적합
Stayed 7 nights in Oct 2019
Response from Tran Huu Trung Mr. (Hotel Manager) on 11 Dec 2019
Dear YOUNG IHN Greetings from T&M Luxury Hotel Hanoi Thank you so much for your stay and your feedback on Hotels.com We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

10/10 Excellent

Shulan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Henry Tran (Mr.) - Hotel Manager on 9 Oct 2019
Dear Ms Shulan Ho Greetings from T&M Luxury Hotel Hanoi Thank you so much for your stay with us and your review on Hotels.com We are very happy to know that our room & service reached to your expectation. We will improve our room & service better and better. We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Tran Huu Trung (Hotel Manager) on 9 Jul 2019
Dear Mr Chi Chang Chen Greetings from T&M Luxury Hotel Hanoi Thank you so much for your stay with us We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

8/10 Good

K, Tokyo

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was hot in my room because power of air conditioning is not enough. Power of fridge Is weak too. When I checked out, receptionist asked me to pay even though I paid to Expedia. (off course I did not pay twice) Even with those problems, I want to stay here again as I was satisfied with other advantages.
Stayed 3 nights in Jun 2019
Response from Tran Huu Trung (Mr) on 3 Jul 2019
Dear Mr Kenichiro Kubo Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us and sharing your experience on Expedia We are so sorry for some issues that is not reach to your expectation. During your stay in our hotel is hottest days of summer in Hanoi. It is about 42 to 45 degree outsite so that your Executive room (free upgrade from Deluxe room, spacious room with bathtub) isn't cold as normal days. In all rooms has minibar (not fridge), minibar is only keep cool for some drinks, it is can not be cold as fridge. About problem that receptionist at night shift asked you to pay room chagre, may be have misunderstand between him and you at early morning 5am. He would like to reconfirm you that room chagre already paid. Again, thank you so much for your stay with us We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

8/10 Good

Namsoo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Tran Huu Trung (Hotel Manager) on 19 Jun 2019
Dear Mr Namsoo Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us and your review on Hotels.com We are looking forward to welcoming you to our hotel on next trip in Hanoi Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 높음
신규호텔, 깨끗하고 가성비 높음
Stayed 1 night in Apr 2019

6/10 Okay

Taehie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장
신축 건물이라 새집 증후군(?)이 있어 처음에 문을 열고 입실 시 눈이 따갑고 코가 매콤 조식 제공이 아니고 식당 조차 없음 비품은 숙박비에 비례하여 중급(?)정도 인근에 vin mart가 있으며 미딩 국립 경기장까지는 도보로 약10분내외 이며 my dinh2의 중심상가와는 도보로 약10분내외이며 my dinh1의 한국인 밀집지역은 도보로 걷기에는 다소 무리가 있으며 my dinh 버스터미널까지는 대로를 이용하여 걸을 시에는 20여분정도 소요되는 위치에 있으며 본 숙소 인근에 1~2개의 외국인이 가능한 숙소가 있으며 뒷골목에는 현지인들이 저렴하게 이용하능 숙소가 몇 개있음
Stayed 5 nights in Feb 2019
Response from Henry (Hotel Manager) on 6 Mar 2019
친애하는 Park 씨 T & M Luxury Hotel Hanoi의 인사말 우리와 함께 머물고, Hotels.com에 대해 검토해 주셔서 대단히 감사합니다. 불편을 끼쳐 드려 죄송합니다. 2019 년 5 월부터 9 층에서 조식 뷔페를 제공해 드리며보다 편리하게 머무 실 수 있습니다. 귀하의 피드백은 우리가 더 나은 서비스를 향상시키기 위해 매우 유용합니다. Hanoi 에의 다음 여행에서 우리 호텔을 다시 반갑게 맞이할 수 있기를 바랍니다. 너 감사합니다.