Title: Sunset Westlake Hanoi Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sunset Westlake Hanoi Hotel Travelers enjoy a delicious meal at the on-site restaurant before unwinding with convenient dry cleaning services and staying connected with high-speed WiFi ## Photo gallery for Sunset Westlake Hanoi Hotel ![Connecting Rooms | Minibar, in-room safe, desk, blackout curtains - Sunset Westlake Hanoi Hotel (Hanoi)](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/9eda4a7b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch, dinner served; Vietnamese cuisine - Sunset Westlake Hanoi Hotel (Hanoi)](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/b4077776.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, blackout curtains - Sunset Westlake Hanoi Hotel (Hanoi)](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/217177eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Room | Minibar, in-room safe, desk, blackout curtains - Sunset Westlake Hanoi Hotel (Hanoi)](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/43ab7b60.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, blackout curtains - Sunset Westlake Hanoi Hotel (Hanoi)](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/7694a593.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sunset Westlake Hanoi Hotel, near Hoan Kiem Lake, offers practical comforts. Enjoy meals at the on-site restaurant and relax at the bar after exploring. Free in-room WiFi and business center facilities balance leisure with productivity. ## Reviews 7.8 Good ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Business services ## Room options All rooms 1 bed 2 beds Showing 15 of 15 rooms ### View all photos for Classic Double Room ![Classic Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/840a7460.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room ### Highlights Air conditioning LCD TV Blackout curtains Hairdryer Bathrobes Private bathroom Coffee/tea maker Electric kettle - 301 sq ft - City view - Sleeps 3 - 1 Double Bed ### View all photos for Premium Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/d6a26a3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Air conditioning LCD TV Blackout curtains Hairdryer Bathrobes Private bathroom Coffee/tea maker Electric kettle - 322 sq ft - Lake view - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Suite ![Suite | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/61cfe7f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Air conditioning LCD TV Blackout curtains Separate bedroom Hairdryer Bathrobes Private bathroom Coffee/tea maker - 323 sq ft - 1 bedroom - Lake view - Sleeps 4 - 1 King Bed ### View all photos for Connecting Rooms ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/d6a26a3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Connecting Rooms ### Highlights Air conditioning Connecting rooms available LCD TV Blackout curtains Day bed Hairdryer Bathrobes Private bathroom - 592 sq ft - City view - Sleeps 6 - 2 Double Beds ### View all photos for Classic Twin Room ![Classic Twin Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/63b65318.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room ### Highlights Air conditioning LCD TV Blackout curtains Private bathroom Hairdryer Coffee/tea maker Electric kettle Minibar - 301 sq ft - City view - Sleeps 2 - 2 Large Single Beds ### Classic Queen Room - Sleeps 2 ### Classic Twin Room - Sleeps 2 ### View all photos for Twin Suite With Lake View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/811d66c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Suite With Lake View - Sleeps 2 ### View all photos for Classic Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/02015fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room - Sleeps 2 ### View all photos for Sunset Suite ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/daa8d8ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sunset Suite - Sleeps 2 ### View all photos for Sunset Premium Double Or Twin Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/e0dca294.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sunset Premium Double Or Twin Room - Sleeps 2 ### View all photos for Premium Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/e0dca294.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room - Sleeps 2 ### View all photos for Queen Suite With Lake View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/daa8d8ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen Suite With Lake View - Sleeps 2 ### View all photos for Family Suite ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/e1e1adcc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite - Sleeps 2 ### View all photos for King Suite With Balcony ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/7000000/6010000/6004300/6004265/e32093af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Suite With Balcony - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Sunset-Westlake-Hanoi-Hotel.h6004265.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Sunset-Westlake-Hanoi-Hotel.h6004265.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.06186%2C105.80927&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lgxjpliphHuIMx9bhpEJ1yuQBgs=) 491-493 Lac Long Quan Str., Tay Ho, Hanoi #### What's nearby - West Lake \- 2 min walk \- 0.1 miles - West Lake Dragons \- 11 min walk \- 0.6 miles - Ho Tay Water Park \- 20 min walk \- 1.1 miles - Lotte Mall Tay Ho \- 20 min walk \- 1.1 miles - Trinh Cong Son Walking Street \- 3 min drive \- 1.6 miles #### Getting around - Hanoi Long Bien Station - 8 min drive - Hanoi (HAN-Noi Bai Intl.) - 19 min drive #### Restaurants - ‪Nhà Mường Khương - ‬2 min walk - ‪Quan Ut Ly - ‬1 min walk - ‪dragonCELLO - ‬8 min walk - ‪Bia hơi Thu Hằng - ‬8 min walk - ‪Play! café - ‬3 min walk ## About this property ### Sunset Westlake Hanoi Hotel Hotel near West Lake Consider a stay at Sunset Westlake Hanoi Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre. You'll also enjoy the following perks during your stay: - Free self-parking, plus valet parking (surcharge) - Limo/town car service, a gift shop and a 24-hour front desk - A front desk safe, concierge services and a reception hall Room features All 59 rooms boast comforts such as air conditioning, in addition to perks such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - LCD TVs with cable channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/34000000/33300000/33294200/33294185/d5643850.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Westlake Tay Ho Hotel Tay Ho - Free Wi-Fi - Air-conditioning - Parking available - Laundry room 8.2 Very good 36 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=33294185&PinnedHotelID=33294185&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/94000000/93010000/93004100/93004062/2e96474b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Thang Loi Hotel Hanoi Tay Ho - Pool - Parking included - Free Wi-Fi - Restaurant 7.2 Good 21 reviews £19 includes taxes & fees 30 Dec - 31 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=93004062&PinnedHotelID=93004062&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/34000000/33380000/33376000/33375953/2c699892.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quang Ba Trade Union Hotel Tay Ho - 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Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.2 Good 62 reviews £21 includes taxes & fees 29 Dec - 30 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=6666081&PinnedHotelID=6666081&HadPinnedHotel=true®ionId=-1&adults=2) ![Coffee shop](https://images.trvl-media.com/lodging/36000000/35590000/35583900/35583837/187b7881.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Parosand Hanoi Hotel & Apartment Tay Ho - Kitchen - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 87 reviews £25 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=35583837&PinnedHotelID=35583837&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/30000000/30000000/29991000/29990946/54611c27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DLmos Hanoi Hotel Mỹ Đình - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 8.8 Excellent 30 reviews £25 includes taxes & fees 25 Dec - 26 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=29990946&PinnedHotelID=29990946&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Limo/town car service - Free self parking on site - Valet parking on site (VND 80,000 per night) - Limited on-site self and valet parking ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Family friendly - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Spa - Massage - Spa services ### Accessibility - Lift ### More - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Minibar ### More - Air conditioning - Desk - Free local calls - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in time starts at 2 PM ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for VND 300000.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: VND 400000 per vehicle (one way) - Valet parking fee: VND 80000 per night - Rollaway bed fee: VND 300000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Sunset Westlake Hanoi Sunset Westlake Hanoi Hotel Sunset Westlake Hotel Sunset Westlake Sunset Westlake Hanoi Sunset Westlake Hanoi Hotel Hotel Sunset Westlake Hanoi Hotel Hanoi Sunset Westlake Hanoi Hotel Hotel Hanoi ## Frequently asked questions ### Is Sunset Westlake Hanoi Hotel pet-friendly? ### How much is parking at Sunset Westlake Hanoi Hotel? ### What time is check-in at Sunset Westlake Hanoi Hotel? ### What time is check-out at Sunset Westlake Hanoi Hotel? ### Does Sunset Westlake Hanoi Hotel provide a shuttle to the airport? ### Where is Sunset Westlake Hanoi Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sunset Westlake Hanoi Hotel Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.2 Location ### 8.4 Staff & service ### 5.0 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 26 8 - Good 36 6 - Okay 18 4 - Poor 7 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Alfredo 3 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Had a great stay . Thankful for the manager who spoke English and was able to assist me throughout my stay. Housekeeping staff and the bar and kitchen staff were amazing. I will definitely stay there again. ##### Alfredo Stayed 7 nights in Oct 2025 ### 8/10 Good #### Greg 19 Nov 2025 Liked: Cleanliness, amenities Great staff. Great breakfast. No eggs which is to be expected. View from breakfast was incredible Staff frt office young man was extremely polite and helpful and spoke very good English. ##### Greg Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jannine 21 Nov 2024 #### A generous warm and treasured experience. Our stay was so lovely. We were given a room on a high floor after the first night so we could see Tay Ho lake. Our room was spacious with two beds, cleaned and restocked daily. Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee. The staff were very responsive and dealt with any requests quickly. Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this. We would return any opportunity. ![](https://a.travel-assets.com/ugc/hotel-reviews/7076E6E2A50DC55B568C709C07E5F46403B19B521732169672823.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FEEADC6F4A3F93AA3BFC197FB4A72082E8BA1EAC1732169672585.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8B8DE0C7A68CFF9B7523272A39B6A2530217A0671732169672548.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8B8C830C8361E9C59ED021B557038D4E23FDB0851732169672272.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jannine Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Subhash 27 Jan 2023 Disliked: Amenities, property conditions & facilities Great view from the corner room. ##### Subhash Stayed 5 nights in Jan 2023 ### 6/10 Okay #### christopher 12 Dec 2022 #### Average Budget Hotel It was an average budget hotel next to west lake. ##### christopher Stayed 2 nights in Dec 2022 ### 8/10 Good #### TOMOHISA 11 Jun 2022 Liked: Cleanliness, staff & service 知名度が低くGoogle マップを見せてもその通りタクシーは行かない。1本道でも曲がろうとする。タクシーの問題とも言える。ホテルの前のテラスにはファンで涼しく過ごせ快適でした。きゅうに宿泊が必要になり夜中1時にネットで予約できたのはありがたかった。 ##### TOMOHISA Stayed 1 night in Jun 2022 ### 8/10 Good #### M, 東京 5 Nov 2019 Liked: Staff & service 少しだけゴミが落ちてましたが、大体掃除されていました。 湖がほとんど見えない部屋で、バイクのクラクション、犬、鶏の鳴き声がよく聞こえました。 ##### M Stayed 3 nights in Nov 2019 ### 8/10 Good #### Verified traveller 13 Jul 2019 Liked: Staff & service, room comfort Very good view of west lake . ##### Verified traveller Stayed 2 nights in Jul 2019 ### 8/10 Good #### 博一 12 Jul 2019 Liked: Cleanliness, staff & service, room comfort #### ビジネスで滞在 ホテル従業員は親切でした。 クーラーの温度調節が日によってバラバラだったのが残念です。 ##### 博一 Stayed 4 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller 5 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 출장으로 밤에 잠만 자고 나왔지만 가격대비 아주 만족스러운 호텔이었습니다. ##### Verified traveller Stayed 2 nights in May 2019 ### 2/10 Terrible #### Verified traveller 5 Jun 2019 Disliked: Staff & service, amenities booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again. ##### Verified traveller Stayed 5 nights in May 2019 ### 10/10 Excellent #### KUMTAK 23 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good view Nice service No problem to talk in English ##### KUMTAK Stayed 3 nights in Mar 2019 ### 8/10 Good #### Verified traveller 30 Jan 2019 Liked: Staff & service Disliked: Property conditions & facilities シャワーからお湯が出なかった ##### Verified traveller Stayed 1 night in Jan 2019 ### 10/10 Excellent #### Ｎ, 日本 19 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 湖に近いホテル 旧市街までは郷里があるが周辺には市場もありコンビニもある良いホテルです。 朝食のメニューが時間が遅いと無くなってしまうので早く行った方が良い。 インターネットがつがならない時がある。 価格相当と思う。 ##### Ｎ Stayed 3 nights in Aug 2018 ### 10/10 Excellent #### Verified traveller 8 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very friendly staff who went out of their way to assist and make my stay as easy as possible ##### Verified traveller Stayed 2 nights in May 2018 ### 10/10 Excellent #### Lanie, Singapore 14 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision ##### Lanie Stayed 2 nights in May 2018 ### 10/10 Excellent #### Verified traveller 24 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### warm staff Their staffs are very nice and warmly welcome us with smiles. Also we could see a beautiful lake view in front of hotel. See you next time!! ##### Verified traveller Stayed 1 night in Apr 2018 ### 8/10 Good #### Marci, TX 11 Apr 2018 Liked: Cleanliness, staff & service, room comfort #### Hotel on busy street While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked.. ##### Marci Stayed 11 nights in Mar 2018 ### 6/10 Okay #### Verified traveller 11 Apr 2018 Liked: Staff & service #### Nice staff, great view We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony. ##### Verified traveller Stayed 1 night in Apr 2018 ### 10/10 Excellent #### Dirk 31 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recommended in Hanoi West Lake area Very nice room with lake view. Swift check in. Top staff. ##### Dirk ### 4/10 Poor #### long ly 18 Mar 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Bad facility We were given a room with a window facing a wall and showe did not work ##### long ly Stayed 1 night in Mar 2018 ### 10/10 Excellent #### Verified traveller 25 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice view of lake Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals. ##### Verified traveller Stayed 4 nights in Nov 2017 ### 6/10 Okay #### Ann, Australia 12 Jul 2017 Liked: Staff & service #### A convenient location for me! The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff. ##### Ann Stayed 4 nights in Jul 2017 ### 8/10 Good #### WOOHYUN 1 May 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 하노이 서호 옆에 위치한 가격 대비 좋은 호텔 방이 크고 편안했고 서호가 보이는 방으로 잡아주셔서 풍경이 좋았습니다. 호텔 바로 옆에 도로가 있어서 경적 소리가 조금 시끄럽게 느껴질 때도 있지만 밤 10시 이후로는 조용하네요. ##### WOOHYUN ### 8/10 Good #### Joanna 6 Apr 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and quiet. Nice West lake view. 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