Title: Silk Collection Hotel & Spa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Silk Collection Hotel & Spa Luxury hotel connected to a shopping centre in Hanoi with a restaurant ![Lobby](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/13e16ed3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/4e8c3ce4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Local cuisine](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/fd7a0e4d_edited_34c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), body treatments, deep-tissue massages](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/f4014834.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/53074483.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Silk Collection Hotel & Spa provides a quiet retreat in the heart of Hanoi. Guests can browse the on-site shopping options, sample authentic local dishes at the restaurant, or relax with deep-tissue massages and manicure/pedicure services in the open-air treatment areas. 8.8 Excellent ## Popular amenities - Bar - Spa - Room service - Laundry - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct 4 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 5 - Oct 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9145013&PinnedHotelID=9145013&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/81071581.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Private bathroom Bidet Hairdryer - 161 sq ft - City view - Sleeps 3 - 1 Queen Bed ![Superior Triple Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/f7d3be1d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Private bathroom Bidet Hairdryer - 237 sq ft - Sleeps 4 - 3 Single Beds ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/c47709fb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Connecting Room with City View ### Highlights Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Private bathroom Bidet - 323 sq ft - City view - Sleeps 5 - 2 Large Single Beds and 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/546606c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Private bathroom Bidet Hairdryer - 161 sq ft - Sleeps 3 - 1 Queen Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/f511044d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Terrace Lake View ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Bidet Hairdryer Rainfall showerhead - 388 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/d598ece8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Private bathroom Bidet Hairdryer - 237 sq ft - City view - Sleeps 4 - 1 Queen Bed and 1 Large Single Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/ad6f9805.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Bidet Hairdryer Rainfall showerhead - 312 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/e38cca45.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Bidet Hairdryer Rainfall showerhead - 441 sq ft - City view - Sleeps 5 - 2 Queen Beds ![Family Quadruple Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/0db6d688.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Private bathroom Bidet Hairdryer - 323 sq ft - Sleeps 4 - 2 Large Single Beds and 1 Queen Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/10000000/9150000/9145100/9145013/ec5ce5fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room ### Highlights Free cots/infant beds Fridge Flat-screen TV Premium bedding Separate bedroom Bidet Hairdryer Rainfall showerhead - 151 sq ft - Sleeps 3 - 1 Queen Bed ## You may also like Ad ![1 Bedroom Premier With Study | Living area | 49-inch Smart TV with cable channels, TV](https://images.trvl-media.com/lodging/75000000/74280000/74273100/74273007/w1256h800x24y0-c8057f74.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### PARKROYAL Serviced Suites Hanoi Tay Ho - Pool - Kitchen - Washer - Dryer £64 includes taxes & fees 10 Oct - 11 Oct [](https://www.expedia.co.uk/Hanoi-Hotels-PARKROYAL-Serviced-Suites-Hanoi.h74273007.Hotel-Information?chkin=2025-10-10&chkout=2025-10-11&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=eb083285-452b-4555-a482-5661aa0511a2&top_cur=GBP) Ad ![2 bars/lounges, lobby lounge, cocktail bar](https://images.trvl-media.com/lodging/5000000/4780000/4772300/4772269/65777e02.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Hanoi Landmark72 by IHG Nam Từ Liêm - Pool - Spa - Kids pool - Parking included 9.6 Exceptional 625 reviews £100 includes taxes & fees 11 Oct - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Silk-Collection-Hotel-Spa.h9145013.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Silk-Collection-Hotel-Spa.h9145013.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03205%2C105.85010&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fQpVqPqLrfuyuBK8jh1SsiOVPkw=) 58 Hang Gai Street, Hoan Kiem District,, 58, Hanoi, HAN, 10000 #### What's nearby - Hoan Kiem Lake - 2 min walk - 0.1 miles - Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles - St. Joseph's Cathedral of Hanoi - 7 min walk - 0.4 miles - Dong Xuan Market - 8 min walk - 0.5 miles - Hanoi Opera House - 15 min walk - 0.8 miles #### Getting around - Hanoi Railway Station - 18 min walk - Hanoi (HAN-Noi Bai Intl.) - 44 min drive #### Restaurants - ‪King roti - ‬1 min walk - ‪The Little Hanoi - ‬1 min walk - ‪phở gà 26 Hà Trung - ‬2 min walk - ‪Hoa quả dầm Hoa béo - ‬1 min walk - ‪Gau Coffee & Bakery - ‬1 min walk ## About this property ### Silk Collection Hotel & Spa Luxury hotel near Hoan Kiem Lake Located close to Ngoc Son Temple and Thang Long Water Puppet Theatre, Silk Collection Hotel & Spa provides an airport shuttle, a terrace and shopping on-site. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a Thai massage, a body treatment or thalassotherapy. Be sure to enjoy local cuisine at the on-site restaurant. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi. You'll also find perks such as: - A round-trip airport shuttle (surcharge), express check-out and express check-in - A 24-hour front desk, a gift shop and a lift - Tour/ticket information, concierge services and a TV in reception Room features All 58 rooms boast comforts such as premium bedding, as well as thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with bidets and free toiletries - 40-inch flat-screen TVs with premium channels - Fridges, coffee/tea makers and daily housekeeping ## Similar properties ![Serves lunch, dinner and happy hour](https://images.trvl-media.com/lodging/96000000/95170000/95167300/95167270/b5f014a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Petit Prince Hanoi Hotel & Rooftop Bar Old Quarter - Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 914 reviews £53 includes taxes & fees 5 Oct - 6 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=95167270&PinnedHotelID=95167270&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Couples/private dining - Snack bar/deli ### Things to do - Shopping - TV in common areas ### Family friendly - In-room cot - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Computer station ### Outdoors - On a lake - Outdoor entertainment area - Picnic area - Terrace ### Spa - Body scrubs - Couples treatment rooms - Deep-tissue massages - Manicures/pedicures - Outdoor treatment areas - Thai massages - Thalassotherapy - Treatment room ### Accessibility - Lift ### More - 1 building - 10 floors - Built in 2017 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Minibar - Refrigerator - Room service ### More - Electrical adapters - Free daily newspapers - Free local calls - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 470000.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: VND 558000 per vehicle (one way) - Rollaway bed fee: VND 470000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Church Boutique Hotel 58 Hang Gai Hanoi Church Boutique Hotel 58 Hang Gai Church Boutique 58 Hang Gai Hanoi Silk Collection & Spa Hanoi Silk Collection Hotel & Spa Hotel Silk Collection Hotel & Spa Hanoi Silk Collection Hotel & Spa Hotel Hanoi Church Boutique Hotel 58 Hang Gai Silk Collection & Spa Hanoi Silk Collection Hotel & Spa Hotel Silk Collection Hotel & Spa Hanoi Silk Collection Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is Silk Collection Hotel & Spa pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Silk Collection Hotel & Spa? > Check-in start time: 2:00 PM; check-in end time: midnight. ### What time is check-out at Silk Collection Hotel & Spa? > Checkout is at noon. ### Does Silk Collection Hotel & Spa provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of VND 558000 per vehicle applies. ### Where is Silk Collection Hotel & Spa located? > Located in Old Quarter, this luxury hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Ngoc Son Temple and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 18 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Silk Collection Hotel & Spa Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 50 8 - Good 25 6 - Okay 5 4 - Poor 3 2 - Terrible 3 ### 8.8/10 Cleanliness ### 9.6/10 Staff & service ### 8.6/10 Amenities ### 8.6/10 Property conditions & facilities ### 8/10 Good #### Verified traveller 15 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities スタッフはとても親切です！ ベッドも快適でした。 何処へも行きやすく立地は最高です。 部屋に窓がないことだけがマイナスでした。 ##### Verified traveller Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller 12 Mar 2020 ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### D, Glasgow 3 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities Great location, breakfast was really good and staff were really helpful, would stay here again. ##### D Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### XINCHAO, 東京 27 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ハノイでの常宿にしています。 旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。 ##### XINCHAO Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 25 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent. ##### Verified traveller Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 20 Feb 2020 ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 14 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night. Breakfast is excellent and the staff are friendly and helpful. Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again. ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### KK 14 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi. ##### KK Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 7 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return ##### Verified traveller Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller 4 Feb 2020 Liked: Staff & service Disliked: Cleanliness Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark... ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### BINH 29 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### BINH Stayed 4 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller 27 Jan 2020 ##### Verified traveller Stayed 5 nights in Jan 2020 ### 8/10 Good #### Verified traveller 25 Jan 2020 Liked: Staff & service ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller 23 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Goed hotel op fantastische locatie Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken). ##### Verified traveller Stayed 3 nights in Jan 2020 ### 8/10 Good #### Verified traveller 27 Dec 2019 Liked: Staff & service, amenities, property conditions & facilities Good location, lovely staff and the breakfast buffet was one of the better I have experienced. ##### Verified traveller Stayed 4 nights in Dec 2019 ### 4/10 Poor #### Verified traveller 26 Dec 2019 Liked: Cleanliness, staff & service Disliked: Room comfort #### Mala relación calidad precio El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general. Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes. La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente. La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos. Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta. ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller 20 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are what makes this hotel so good. They are both friendly and attentive. ##### Verified traveller Stayed 4 nights in Dec 2019 ### 4/10 Poor #### Verified traveller 20 Dec 2019 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### No windows.Overpriced.Great staff. Poor management Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days. Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management. Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance. Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover ##### Verified traveller Stayed 5 nights in Dec 2019 ### 8/10 Good #### Verified traveller 12 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service. Chambre sans fenêtre, malheureusement. ##### Verified traveller Stayed 3 nights in Dec 2019 ### 2/10 Terrible #### Verified traveller 2 Dec 2019 Liked: Cleanliness Disliked: Staff & service #### Déçu Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30. ##### Verified traveller Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Hristo 25 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant Stay at Silk Collection Hotel & Spa The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors. ![](https://a.travel-assets.com/ugc/hotel-reviews/C56A721B2888862FC676EB9F7913C0364C29846F1574644500758.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/450B8DA4FBB304BA367493682E0A14B6497931191574644506891.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/000266440F805C648BC5B097B2317722A780650B1574644505990.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35CB63A55C7E4BD429E74A054FFB644C09AD49691574644504762.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hristo Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### H.H, 東京 21 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 施設についてはとても良く整備されています。 ##### H.H Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller 21 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff. ##### Verified traveller Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller 19 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Verified traveller 18 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are all very engaging, and the location is excellent ##### Verified traveller Stayed 2 nights in Nov 2019 ## Expedia's Latest Trends ### Hotels > [Caravelle Saigon](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Caravelle-Saigon.h69803.Hotel-Information) > > [Little Hoi An. 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