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Get an overview of this hotelFamily-friendly Hanoi hotel in Tay Ho with 2 restaurants



This family-friendly Hanoi hotel is located near the airport, within 2 mi (3 km) of Tran Quoc Pagoda, Quan Thanh Temple, and Cua Bac Church. Ho Chi Minh Mausoleum and Thang Long Water Puppet Theatre are also within 3 mi (5 km).

Hotel Features

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.

Room Amenities

All 299 rooms provide conveniences like dining areas and sitting areas, plus WiFi and Select Comfort beds. Other amenities available to guests include 24-hour room service, wired Internet, and satellite TV.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Sheraton Hanoi Hotel features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This 4.5-star property offers access to a business center, limo/town car service, and meeting rooms. Event facilities measuring 14854 square feet (1380 square meters) include a conference center and conference space. This Art Deco hotel also offers a children's pool, a health club, and a nightclub. A complimentary area shuttle within 7 km is available for guests.

Sheraton Hanoi Hotel has designated areas for smoking.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 299 
  • ATM/banking 
  • Babysitting or childcare 
  • Bar/lounge 
  • Number of floors - 18 
  • Spa treatment room(s) 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee/tea in lobby 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Gift shops or newsstand 
  • Health club 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 1380 
  • Number of meeting rooms - 9 
  • Snack bar/deli 
  • Year Built 2004 
  • Free area shuttle 
  • Number of restaurants - 2 
  • Conference space size (feet) - 14854 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Garden 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 
  • Billiards or pool table 
  • Designated smoking areas 
  • Conference center 
  • Outdoor tennis court 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Outdoor tennis court  
  • Area shuttle (complimentary)  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare  
  • Separate dining area  


Available in all rooms: Wireless internet access ( 17.65 USD per day ), Wired internet access ( 17.65 USD per day )

Available in some public areas: Free WiFi

Room Amenities

  • Premium TV channels 
  • Separate sitting area 
  • Air conditioning 
  • Climate control 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Satellite TV service 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Desk 
  • Rollaway/extra beds available 
  • Cribs/infant beds available 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Separate dining area 
  • Room service (24 hours) 
  • Sleep Number by Select Comfort mattress 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Oven Dor - Onsite restaurant. A children's menu is available. Reservations are required.

Hemispheres - Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Chime - This bar specializes in international cuisine and serves dinner and light fare.

24-hour room service is available.

Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Aerobics on site 
  • Yoga classes/instruction on site 

Spa Services

Lily Relaxation Centre has 5 treatment rooms. Services include hot stone massages, massages, facials, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage 
  • Number of treatment rooms 5 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Body treatments 
  • Facial treatments 
  • Massages 
  • Manicures and pedicures 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Braille or raised signage 

Hotel Policies


Check-in time starts at 3 PM


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for in-room wireless Internet: USD 17.65 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 17.65 per day (rates may vary)
  • Airport shuttle fee: USD 72 per vehicle (one way)
  • Rollaway bed fee: USD 30 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Couples wishing to share a room must provide proof of marriage.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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