Featured Image Lobby Sitting Area Lobby Sitting Area Lobby Sitting Area Lobby Sitting Area Lobby Sitting Area Lobby Sitting Area Lobby Sitting Area Lobby Sitting Area Lobby Sitting Area Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Living Area Living Area Living Area Living Area Living Room Bathroom Bathroom Outdoor Pool Outdoor Pool Outdoor Pool Fitness Facility Gym Treatment Room Restaurant Restaurant Hotel Interior Banquet Hall Banquet Hall Banquet Hall Banquet Hall Banquet Hall Reception Hall Indoor Wedding Indoor Wedding Indoor Wedding Indoor Wedding Indoor Wedding Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Interior Detail Hotel Front Hotel Front - Evening/Night Hotel Front - Evening/Night Courtyard Courtyard Terrace/Patio Terrace/Patio
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Room type

Deluxe Room

Max Occupancy: 3 guests (up to 2 children)

Grand Room

Max Occupancy: 3 guests (up to 2 children)

Club Room

Max Occupancy: 3 guests (up to 2 children)

Suite

Max Occupancy: 3 guests (up to 2 children)

Get an overview of this hotelFamily-friendly Hanoi hotel in Tay Ho with 2 restaurants

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Location

This family-friendly Hanoi hotel is located near the airport, within 2 mi (3 km) of Tran Quoc Pagoda, Quan Thanh Temple, and Cua Bac Church. Ho Chi Minh Mausoleum and Thang Long Water Puppet Theatre are also within 3 mi (5 km).

Hotel Features

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.

Room Amenities

All 299 rooms provide conveniences like dining areas and sitting areas, plus WiFi and Select Comfort beds. Other amenities available to guests include 24-hour room service, wired Internet, and satellite TV.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Sheraton Hanoi Hotel features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This 4.5-star property offers access to a business center, limo/town car service, and meeting rooms. Event facilities measuring 14854 square feet (1380 square meters) include a conference center and conference space. This Art Deco hotel also offers a children's pool, a health club, and a nightclub. A complimentary area shuttle within 7 km is available for guests.

Sheraton Hanoi Hotel has designated areas for smoking.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 299 
  • ATM/banking 
  • Babysitting or childcare 
  • Number of floors - 18 
  • Bar/lounge 
  • Spa treatment room(s) 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee/tea in lobby 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Gift shops or newsstand 
  • Health club 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 1380 
  • Number of meeting rooms - 9 
  • Snack bar/deli 
  • Year Built 2004 
  • Free area shuttle 
  • Number of restaurants - 2 
  • Conference space size (feet) - 14854 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Garden 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 
  • Designated smoking areas 
  • Billiards or pool table 
  • Conference center 
  • Outdoor tennis court 
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Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Outdoor tennis court  
  • Area shuttle (complimentary)  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare  
  • Separate dining area  
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Internet

Available in all rooms: Wireless internet access ( 17.65 USD per day ), Wired internet access ( 17.65 USD per day )

Available in some public areas: Free WiFi

Room Amenities

  • Premium TV channels 
  • Separate sitting area 
  • Climate control 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Satellite TV service 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Desk 
  • Rollaway/extra beds available 
  • Cribs/infant beds available 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Separate dining area 
  • Room service (24 hours) 
  • Sleep Number by Select Comfort mattress 
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Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Oven Dor - Onsite restaurant. A children's menu is available. Reservations are required.

Hemispheres - Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Chime - This bar specializes in international cuisine and serves dinner and light fare.

24-hour room service is available.

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Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Aerobics on site 
  • Yoga classes/instruction on site 
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Spa Services

Lily Relaxation Centre has 5 treatment rooms. Services include hot stone massages, massages, facials, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage 
  • Number of treatment rooms 5 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Body treatments 
  • Facial treatments 
  • Massages 
  • Manicures and pedicures 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Braille or raised signage 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for in-room wireless Internet: USD 17.65 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 17.65 per day (rates may vary)
  • Airport shuttle fee: USD 72 per vehicle (one way)
  • Rollaway bed fee: USD 30 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Couples wishing to share a room must provide proof of marriage.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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