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Reviews of S Central Hotel & Spa

3.5 out of 5
S Central Hotel & Spa
No.18, Tho Xuong Lane, Hoan Kiem, Hanoi

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 55 reviews" "
Rating 8 - Good. 15 out of 55 reviews" "
Rating 6 - Okay. 6 out of 55 reviews" "
Rating 4 - Poor. 5 out of 55 reviews" "
Rating 2 - Terrible. 2 out of 55 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

christopher

Stayed 2 nights in Jul 2023
Response from Splendid Hotel Team on 30 Jul 2023
Thank you for your feedback.We are truly sorry if there is any inconveniences.

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room is big and has a lot space to walk around. The room was very nice and clean. There was a balcony and cross street is St. Joseph's Cathedral, and it's very beautiful Church. We lived in down town Hanoi. It is very convenient. There were a lot of restaurant and coffee shop.
Stayed 8 nights in Mar 2023
Response from Splendid Hotel on 30 Mar 2023
Thank you so much for your feedback.We truly appreciated it.

8/10 Good

Mai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used this hotel for 4 hours stay. It was very easy to arrange the time. I could leave my luggage and walk around before check in time as well. If you need some rest or take a shower before getting on a sleepover train, I would definitely recommend.
Response from Splendid Hotel on 1 Mar 2023
Thank you so much for your feedback.We appreciated it.

8/10 Good

Deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the Old Quarter
Great staff and service.
Stayed 3 nights in Feb 2023
Response from Splendid Hotel on 18 Feb 2023
Thank you so much for your feedback.We truly appreciated it.

4/10 Poor

Akira

Stayed 1 night in Sep 2022
Response from Splendid Hotel on 12 Sept 2022
Dear Akira,Thank you so much for your feedback.And sorry for any inconveniences you had met while you are staying with us.We will learn from this to serve you with better service next time.Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The location is very good, easily accessible with many restaurants and convenient stores nearby.
Stayed 6 nights in Dec 2019
Response from Luu Dong - Customers Services Team on 19 Jan 2020
Thank you so much for your beautiful feeback.We are always waiting to welcome you. Best wish to you !

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a very good service from the hotel crew from the moment we first arrived till we checked out. They were very attentive and helpful. Especially Lisa, in the reception, which was very patient, intelligent and had a very good English so she could and help us connect some very good activities in the area.
Stayed 3 nights in Sep 2019
Response from Hotel Management on 7 Oct 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Hotel Management on 17 Aug 2019
Thank you so much. We appreciated your feedback.

6/10 Okay

Verified traveller

Travelled with family
It’s located in Hoan Kiem so everything is small. The room come with two double beds, which is perfect for two adults and two kids. However, they will charge you for the fourth kid. Kids under 18 have to stay with parents do not apply here. Free breakfast was serve in a tiny space in the reception area, I didn’t eat it so don’t even know the food but just the service area and the food display wasn’t appetizer at all. Bathroom was also tiny and not too clean also. The only good thing was the two beds and the sleeping area, clean and roomy, just like the picture I saw online. I won’t come back here though. But I think most of the hotels nearby are the same since it’s in this area and the price was pretty cheap. We only stay one night so I didn’t care.
Stayed 1 night in Aug 2019
Response from Hotel Management on 19 Aug 2019
Thank you so much. We appreciated your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL EVER!!!
Our first stop on our Vietnam vacation was Hanoi. I did a quick search for a hotel on my phone as we were boarding the plane. This hotel popped up as recommended and I am so thankful it did. The staff was amazing and friendly, and so giving. From the minute we walked in the door we were treated like VIP and family. Chris, Hai, Dong, and Phuong were the ones we mostly communicated with and they were so helpful. Not only was the hotel clean and comfortable with large rooms, but they also helped us plan our trip to Bai Tu Long Bay and got us a really great deal with an amazing room! This is the perfect location (Old Quarter) for travelers looking to experience the shopping, markets, and local food. You’re close to EVERYTHING! On our way out of Vietnam we stopped in Hanoi for an hour to do some quick shopping. We arrived at S Central to ask for a favor. They were more than willing to hold our bags for us and get us a ride to the airport. They made sure our belongings were safe and helped us get out of Hanoi right on time. Hai also gave us a very thoughtful parting gift and welcomed us back anytime. If you’re looking for a hotel for a great rate, great care, and in a great location you will not be disappointed with S Central! We will be back again for sure!
Stayed 1 night in Jul 2019
Response from Hotel Management on 15 Aug 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from Hotel Management on 20 Jun 2019
Thank you so much for your feedback ! We appreciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of old town. The staff was very helpful with recommendations on things to do, places to eat, sites to see, transportation, and everything else I needed. The free breakfast was perfect to start the day.
Stayed 4 nights in May 2019
Response from Hotel Management on 10 Jun 2019
Thank you so much for your feedback ! We appreciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Staff at a 3 Star Hotel
The staff is very attentive to whatever you need and their efficiency and kindness made a three star hotel seem like a five star and the location was perfect for us to walk almost everywhere we went.
Stayed 7 nights in May 2019
Response from S central team on 19 May 2019
Thank you so much. We appreciated your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Splendid Team on 26 Apr 2019
Thank you so much for your feedback ! We appreciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, the service provider by this hotel was amazing. I look forward to my next stay here.
Stayed 1 night in Apr 2019
Response from Phuong Anh on 17 Apr 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

10/10 Excellent

jhkeos, bay area, ca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat location, near St. Joseph Cathedral, wonderful place to explore Old Quarter. In a small alley so it's quieter. The staff was always very helpful and accomodating.
Stayed 5 nights in Mar 2019
Response from Splendid Team on 25 Mar 2019
Thank you so much for your feedback !!!

8/10 Good

Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service
Receptionists at the front desk were very helpful and friendly, very prompt to answer our questions and requests. The location was great, just close enough to Hoan Kiem lake, but not as noisy as the surrounding hotels. Bed was comfortable and the bathroom was clean, albeit small for taller people.
Stayed 3 nights in Feb 2019
Response from S Central Team on 13 Feb 2019
Thank you so much for your great feedback !!!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay here
We had a very nice room with a comfortable bed and a nice bathroom and shower. Good wifi was included and the location was fine. It was a great value and would not hesitate to recommend this hotel.
Stayed 5 nights in Feb 2019
Response from S Central Team on 13 Feb 2019
Thank you so much for your great feedback !!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from S Central Team on 12 Feb 2019
Thank you so much for your great feedback !!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived hotel very late and I was surprised to see the hotel’s location and neighborhood. But I realized that that’s very common in Hanoi. I was treated with kindness and smiles. The staff were very professional and helpful. Especially, Dong and Rachel were always there with helping hands. Breakfast was delicious. My room was newly renovated and clean.
Stayed 3 nights in Jan 2019
Response from Lam Nguyen on 6 Feb 2019
Thank you so much for your great feedback !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Phuong Anh on 2 Apr 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Dong is perfect
Stayed 1 night in Jan 2019
Response from S Central Team on 2 Feb 2019
Thank you so much for your great feedback !!!

6/10 Okay

Sin

Liked: Cleanliness, staff & service
No complaints for the price. Room is really big.
Hotel is in a good location. Everything's is ok but the house keeping certainly needs improvement. On day 1. Was toothbrush was thrown away by the house keeper. On day 2 I used the ones provided by the hotel and its was thrown away as well. I dont really care if they throw the free ones away. But if they are not clear of who's it is. They should have kept it there.
Stayed 4 nights in Jan 2019
Response from S Central Team on 26 Jan 2019
Dear Sin , My name is Lam Nguyen, Hotel Manager of S Central Hotel. On behalf of S Central Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located in the old French quarter of Hanoi, right next to the Cathedral and walking distance to the lake. Plenty of shops and good restaurants/cafes nearby as well. The staff is also very friendly and hospitable. They assisted us with everything we requested from show tickets to day trips. Great place to stay and highly recommended for families.
Stayed 1 night in Dec 2018
Response from S Central Team on 31 Dec 2018
Dear our beloved customer, My name is Kevin Nguyen, Hotel Manager of S Central Hotel. On behalf of S Central Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place.
The hotel staff just cannot do enough for you. The rooms are clean and smart and breakfast is filling. Couldn't have asked for more. Would stay here again.
Stayed 2 nights in Dec 2018
Response from S Central Team on 24 Dec 2018
Dear our beloved customer, My name is Kevin Nguyen, Hotel Manager of S Central Hotel. On behalf of S Central Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 Good

John

Nice hotel in the heart of the old town. Staff are lovely and really attentive. Room itself was nice. The bed has the plastic undersheet in which seems to be the norm in Asia but this did make sleep uncomfortable however you will probably get this in most hotels. About 20seconds to walk to the cathedral and then andother minute or so to the lake. Great location, great staff. Good hotel.
Stayed 2 nights in Nov 2018
Response from S Central Team on 9 Mar 2019
Dear our beloved customer, My name is Kevin Nguyen, Hotel Manager of S Central Hotel. On behalf of S Central Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great small hotel
Loved it here, staff really cares, they do a great job and if you’re in Hanoi, around St Joseph’s Cathedral is the best place to be IMO.
Stayed 2 nights in Oct 2018
Response from S Central Hotel Team on 4 Nov 2018
Dear our beloved customer, My name is Kevin Nguyen, Hotel Manager of S Central Hotel. On behalf of S Central Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 Good

Jesper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
The hotel has a great location, a little withdrawn from some of the very busy Hanoi streets, but still right next to St. Joseph's Cathedral right next to the Hoan Kiem lake. The staff is very friendly and helpful with booking trips and giving advise. The restaurant for breakfast is quite small, so make sure to get there early in the morning for a good seat.
Stayed 3 nights in Nov 2023
Response from Splendid Hotel Team on 17 Nov 2023
Thank you so much for your feedback.We truly appreciated it.See you next time

4/10 Poor

taeheui

Stayed 1 night in Jul 2023
Response from Splendid Hotel Team on 18 Jul 2023
Thank you so much for your feedback.We appreciated it.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt
Hade två fantastiska dagar i Hanoi. Servicen på hotellet var otroligt bra. Kan varmt rekommendera detta hotel om man ska besöka Vietnam.
Stayed 3 nights in Jan 2023
Response from Splendid Hotel on 8 Feb 2023
Thank you so much for you compliments.We truly appreciated it.

2/10 Terrible

Sang Soo

Stayed 1 night in Nov 2022
Response from Splendid Hotel on 18 Nov 2022
Dear Mr. Sang Soo,We are truly apologize if there is any inconveniences.We will learn from this and serve you better next time.

4/10 Poor

Mamoru

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ロケーションとしても周りに特に美味しいレストランも無く、便利が悪かったです。
Stayed 2 nights in Sep 2022
Response from Splendid Hotel on 4 Oct 2022
Dear Mamoru,We truly sorry for the inconveniences.We will serve you with better service next time.Thank you for your honest feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Luu Dong - Customers Services Team on 19 Jan 2020
We are very happy to welcome you at our hotel. Thank you so much for your perfect review. Best wish to you !

10/10 Excellent

WON SOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near church, Kind, Clean and Comfortable.
This hotel is consist of two building, 6 floor, across the way. The One hotel have elevator, The other have no elevator. But the other service is very excellent.
Stayed 1 night in Sep 2019
Response from Hotel Management on 7 Oct 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

10/10 Excellent

WON SOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
언제라도 다시 찾고 싶은 숙소
친절한 안내, 청결함. 맛있는 조식.성당이 보이고 종소리가 들리는 풍광.. 호안끼엠과 시장에서 가까움. 가성비 좋아요. 단, S Centeral 의 S글자를 잘 알아보지 못해 골목길에서 지나쳐버림. 한 건물은 엘리베이터가 없어 6층까지 걸어서 ~~. 무거운 짐이없어 다행~~
Stayed 1 night in Sep 2019
Response from Hotel Management on 20 Sept 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

2/10 Terrible

JOUNG A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
오버부킹...
오버 부킹해서 옆후진 호텔로 보내는 뻔뻔한 호텔. 여행하루 첫날부터 완전 기분망침.
Stayed 4 nights in Jul 2019
Response from Hotel Management on 11 Aug 2019
Thank you so much. We appreciated your feedback.

10/10 Excellent

GYUHONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
저는 만족
호안끼엠 호수 근처 성요셉성당 바로 옆 위치가 맘에 들어서 선택했다 싼 가격에 깨끗하고 좋은방 친절한 직원들 저는 완전 만족했어요
Stayed 4 nights in May 2019
Response from Hotel Management on 14 Jun 2019
Thank you so much for your feedback ! We appreciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Lam Nguyen on 7 May 2019
Thank you so much for your feedback ! We appreciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

6/10 Okay

종묵

Liked: Property conditions & facilities, room comfort
S센트럴 이용후기
숙박시설(모텔수준)/ 위치는 나쁘지 않음 혹 하롱베이 예약시 호안끼엠 호수 근처 통해서 예약 추천 호텔에이전시 통해서 절대하지 마세요 눈탱맞음 호수 주변 USD25~40정도면 나쁘지 않음(하롱베이 디럭스여행추천 )
Stayed 2 nights in Apr 2019
Response from S central team on 19 May 2019
Thank you so much. We appreciated your feedback.

6/10 Okay

Sun woo, 대한민국

Liked: Staff & service, property conditions & facilities
두시간 잤음
친절히 맞아주시는 스탭분들이 계셔서 최악은 면했습니다. 3층에 숙박했는데 나를 반기는 모기떼 때문에 잠을 거의 못잤습니다. 모기를 11마리 잡았습니다. 모기 퇴치제를 꼭 구비하셔야 될듯합니다.
Stayed 1 night in Apr 2019
Response from Lam Nguyen on 7 May 2019
Thank you so much for your feedback ! We appreciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

8/10 Good

HYUNHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from S CENTRAL TEAM on 8 Apr 2019
Thank you so much for your feedback ! We appreciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Hau on 22 Mar 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from S Central Team on 20 Mar 2019
Thank you so much for your feedback !!!

10/10 Excellent

Hyun sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
저렴해서 걱정했지만 깔끔하고 좋았어요. 룸도 업그레이드 해주고~ 조식도 좋았어요 ㅎㅎ
Stayed 1 night in Mar 2019
Response from Hau on 22 Mar 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Lam Nguyen on 20 Mar 2019
Thank you for your comment!

4/10 Poor

alain

Nous avons ete voles du montant du taxi pour l aeroport , que nous avons payé ( le double du montant ordinaire ) et le taxi n est jamais venu , nous n avons pas ete rembourses et obliges de se debrouiller seul dans les petites ruelles tres tot le matin pour trouver un taxi et evidemment le payer une nouvelle fois
Stayed 3 nights in Mar 2019
Response from Lam Nguyen on 15 Mar 2019
Thank you so much for your feedback !!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Lam Nguyen on 12 Mar 2019
Thank you so much for your great feedback !!!

8/10 Good

Eungi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호엔끼엠 근처의 적당한 숙소
호엔끼엠 호수 근처에 위치하고 있으나 골목 안쪽이라 처음에 찾기가 좀 힘들었음. 직원들의 서비스는 좋았음
Stayed 1 night in Mar 2019
Response from S Central Team on 9 Mar 2019
Thank you so much for your great feedback !!!

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019
Response from Phuong Anh on 2 Apr 2019
Thank you so much for your feedback ! We appriciated it. We glad that we can bring the most comfortable time to our beloved customer. Hope we can meet again and we will serve you even better than this time. See you again <3

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place
We had a nice stay at the S central hotel. The best thing about the hotel is the service, we were treated by Dong that was super helpful and so nice. Where we were a bit disappointed is the size of the double room. It is really tiny, less space than what it seems on the picture, whereas the 4people room were really big, according to the picture. Otherwise we were genuinely happy with the hotel.
Stayed 2 nights in Jan 2019
Response from S Central Team on 26 Jan 2019
Dear Marie , My name is Lam Nguyen, Hotel Manager of S Central Hotel. On behalf of S Central Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.