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Terrace/patio
Minibar, in-room safe, soundproofing, iron/ironing board
Minibar, in-room safe, soundproofing, iron/ironing board
Minibar, in-room safe, soundproofing, iron/ironing board

Guest reviews

4.7/5 Exceptional
998 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast Available
  • Bar

Map

Explore the area

Popular LocationThang Long Water Puppet Theatre4 min walk
Popular LocationNgoc Son Temple6 min walk
Popular LocationHanoi Old City Gate8 min walk
AirportHanoi (HAN-Noi Bai Intl.)37 min drive

Choose dates to view prices

  • Superior Double Room

    4.7/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room
  • Deluxe Double Room

    4.7/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe Double Room
  • Junior Room, Balcony

    4.5/5 guest room rating

    Room amenities

    • 322 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsJunior Room, Balcony
  • Royal Suites, big balcony

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoyal Suites, big balcony
  • Junior Suite, City View

    4.3/5 guest room rating

    Room amenities

    • 376 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsJunior Suite, City View
  • Deluxe Twin Room

    4.7/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Twin Room
  • Family Suite, Connecting Rooms, City View (Oriental)

    5/5 guest room rating

    Room amenities

    • 592 sq ft
    • City view
    • Sleeps 5
    • 1 King Bed and 1 Queen Bed
    More detailsFamily Suite, Connecting Rooms, City View (Oriental)

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Hanoi

Located on a lake, Oriental Suite Hotel & Spa is in Hanoi's Hoan Kiem neighbourhood, an area with good shopping. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and St. Joseph's Cathedral. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium. Our guests love the hotel's quiet location.

Visit our Hanoi travel guide
Map
Popular Location

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Ngoc Son Temple - 6 min walk
  • Hanoi Old City Gate - 8 min walk
  • St. Joseph's Cathedral - 9 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 37 min drive

Restaurants

  • Romance — 1 min walk

About this property

Oriental Suite Hotel & Spa

Lakefront Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
A full-service spa, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, massage/treatment rooms and concierge services. All 40 soundproofed rooms provide free WiFi, free wired Internet and minibars. Guests can enjoy fireplaces, and other standard amenities include room service (during limited hours), rainfall showerheads and LCD TVs.
Oriental Suite Hotel & Spa offers 40 forms of accommodation with fireplaces and minibars. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
O'spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Individually wrapped food options available for breakfast, lunch, dinner and through room service
Hand sanitiser provided
Masks available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Dry-cleaning service
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Vietnamese

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

This property is closed from 24 March 2020 to 25 July 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 19 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks, will be available to guests.
  • Contactless check-out is available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 10 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa

Property is also known as

Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Serenade Hotel Hanoi
Oriental Suite & Spa Hanoi
Oriental Suite Hotel & Spa Hotel
Oriental Suite Hotel & Spa Hanoi
Oriental Suite Hotel & Spa Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Oriental Suite Hotel & Spa and receive a full refund?
Yes, Oriental Suite Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Oriental Suite Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Oriental Suite Hotel & Spa?
As of 13 Jul 2020, prices found for a 1-night stay for 2 adults at Oriental Suite Hotel & Spa on 1 Aug 2020 start from £29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Oriental Suite Hotel & Spa?
Check-in is from 2:00 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does Oriental Suite Hotel & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 19 per room applies.
Where is this property located?
Located in Hoan Kiem, this spa hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Hanoi Old City Gate and Dong Xuan Market are also within 10 minutes. Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

Guest reviews

Overall score and ratings for Oriental Suite Hotel & Spa

4.7
Exceptional
5 - Excellent
766
4 - Good
194
3 - Okay
25
2 - Mediocre
8
1 - Poor
5
4.7
Cleanliness
4.9
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They were very helpful with face masks due to virus alerts and baggage storage and extra time in the hotel before our flight. Breakfast was terrific.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Staff & service
Three Night stay

Checked in for a Three night stay, had to change Rooms the 1st Night and down Graded to one of a lesser standard due to Building works going on through the night, directly opposite, Noise was unbearable, Reception Staff and Management couldn't do enough, what the Hotel lacks in some departments they certainly make up for with their response to a problem and they seem to solve them to a good standard, tried out the Hotel Spa with my Wife and that was very Good and priced well, we would recommend to any couples to give this a go before taking one of the many street Spa's. Breakfast was OK, all in all, a relatively good stay but beware street facing Rooms.

Stayed 3 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything, especially the staff, is great. What more is there to say?

Stayed 3 nights in Feb 2020